Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.8 116 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Lake View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danni Sheldon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lake View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,207
    • RESPITE Self-Funded Residential Care from £1,207

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park with two disabled spaces


Lake View Residential Care Home Reviews (116)

Total of 116, showing 101-116
9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.753) out of 10, based on 38 reviews in the last 2 years. Over all time Lake View Residential Care Home has 116 reviews.

Overall Experience

  • 92
  • 19
  • 5
  • 0
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Date Published

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Review from N K (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first walked into Lake View Residential Care Home just over a year ago when I was looking for a place for my mum. I was very impressed with not only the layout and feel of the home but also the staff's attitude. Many staff have changed however, all are friendly and give not only my mum but other
residents, the care and support they all need which is varying and not an easy job at all. From the office to carers and all inbetween they make Lake View the home from home it needs to be for all the residents and their families.

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Review from Suzanne H (Granddaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed by the care my Grandma has received here. Her room is wonderfully clean and there are lots of activities to take part in if she wants. The staff all take a genuine interest in residents and it is obvious that they care.

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Review from Gillian H (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for really well by all the staff.
She is much better now that her medication is administered as and when required and she is checked overnight.
Unable to fault the care to date.
All the staff genuinely care about the residents.

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Review from E H T (Granddaughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to Lake View has been fantastic for my grandfather. He has settled really well. The range of activities and choice means he is intellectually stimulated. His wellbeing has improved and the staff create a warm, welcoming, home-like atmosphere. He has told me that he feels so much happier here.

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Review from S S (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is great the teams of staff on the floor level my grandad is on are all fantastic. The level of care they give to him and the other residents is excellent. The home facilities are great too. My grandad has settled in really quickly from moving in recently to the home from a previous home and
its all down to all the staff involved from the carers to the management, they have all be fab!

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Review from Janet H (Regular Volunteer) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Lake View once a month. I am a local Parish Priest. I have observed excellent care and support provided to the residents and their families. The environment is stimulating and friendly "just as home should be." Clients are shown respect and dignity.

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Review from Geraldine S (Friend of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place with great people.

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Review from Muriel M (Resident) assisted by family/friend published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy living here. The staff are friendly and caring. The food is good.

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Review from G W (Wife of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I bring my husband with dementia to this home to different functions. The activities coordinator organises these things and makes and excellent job with all the residents.

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Review from Christine S (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Clients are not shaved regularly. Personal items always getting lost. Carers give good care but little interaction with clients. Too much paperwork for staff to fill in. Floors regularly smell of urine.

Reply from Leigh Smithson, Home Manager at Lake View Residential Care Home

I’m sorry you feel we haven’t lived up to your expectations, please do come and speak to me directly so we’re able to talk about your concerns. Regarding your comments, we respect our residents’ wishes and at times they prefer not to have a shave. Sometimes things can get misplaced but my team are always there to help find them. I’m confident our home doesn’t smell as my staff work hard to ensure any isolated episodes are dealt with swiftly – in fact, we’re often complimented about how pleasant it smells.
Keeping care plans updated is a vital part of our role to ensure we are able to deliver the very best care and support to all of our residents – please be assured this time is balanced with spending quality time with our residents – we are genuinely dedicated to ensuring everyone is happy and contented here.


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Review from Jeanne (Daughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care my mother has received has been excellent. The staff have been so compassionate and kind far beyond duty. I would have no hesitation in recommending Lake View Residential Care Home for this type of care. After my mother's death (30.8.16) this care was extended to helping me.

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Review from Janette E (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we have no problems with the home, they provide brilliant care for my mom. Unfortunately, we have had an incident that my mom was found at the bottom of the stairs resulting in a fractured collar bone and a fracture in her lower back. The staff were absolutely brilliant throughout this incident
and I hope management have put new procedures in place to prevent this happening to someone else.

Reply from Leigh Smithson, Home Manager at Lake View Residential Care Home

"Thank you for your review and all the positive ratings, comments and recommendation. We would like to reassure you that we take the safety and welfare of all our residents extremely seriously. Please contact me if you would like to discuss safety arrangements at Lake View. We are so pleased that your mum has made a full recovery and is happy and enjoying living with us here at Lake View.”


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Review from Nora T (Wife of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with my husband being at Lake View, it's like a hotel. If I could give it 5 stars, I would.

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Review from Lucy P (Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The food is OK. The staff are good. The entertainment is good. I enjoy the singers and the company.

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Review from Elizabeth A (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all the family I would like you to know our profound appreciation for the way in which you care for my father and your professional approach in making us all so welcome when we visit. I can see my father is settled and happy. He gets the stimulation he needs, the home is light and airy,
beautifully decorated and well equipped.
The day my father moved in we all felt anxious and did not know what to expect. Those fears have disappeared. This is down to excellent communication between all professional bodies involved.

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Review from Nicola P (Relative of Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There are some very positive aspects to the home and some staff that take the care of residents very seriously and have an excellent attitude. The care is however not suitable for Alzheimer's patients or respite care as they need time to get to know the patients well and understand their needs and requirements
and get into suitable routines. Having sight of and agreeing a comprehensive care plan is in hindsight essential, as internal communications could be improved. For us it was more stressful than having to care for him at home and it took many days for us all to recover from the experience, but that was just our unfortunate experience. It is important to note that there were happy residents there and had it not been for half term in the first week with key staff on leave, I would hope there would have been many activities that he would have enjoyed. Their invoicing system is also unnecessarily distressing but would only be an issue when privately funding.

Reply from Leigh Smithson, Home Manager at Lake View Residential Care Home

Thank you for your feedback - and for some lovely comments about our team. I am sorry to hear that you felt our home was unsuitable for respite stay for residents with Alzheimer’s because of the need to spend time to get to know them well. Whether someone is staying with us for respite care or permanently we always complete a thorough and detailed assessment and individual care plan and take the time to get to know them so we are able to deliver the most appropriate care with kindness. I appreciate your father is back at home now but if you would like to discuss anything further please do feel free to contact me.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Lake View Residential Care Home is calculated as follows: ( (362 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager

Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.


Shaun

Shaun Peters

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.


Tania

Tania Musah

Job Title: Activities Coordinator

Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!