Darwin Court Care Home - Avery Healthcare

Wissage Road, Lichfield WS13 6SP
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9.6 124 Reviews
  • Darwin Court Care Home - Avery Healthcare, Lichfield
Nestled in a serene residential area near Stowe Pool, Darwin Court offers panoramic penthouse options for those seeking assisted living in Lichfield. With dementia, nursing, respite and residential care available on the first, second and third floors, loved ones have the peace of mind that family members receive the best possible support in a breath-taking environment.

The home is in a quiet residential enclave adjacent to the scientifically significant Stowe Pool. Whether residents explore the local area or indulge in the home's facilities, dedicated Activity Co-ordinators ensure a continuous array of stimulating activities. Life at Darwin is characterised by safety, support and a lively atmosphere from the top floor to the bottom.

The spacious and calming bedrooms boast walk-in showers, flat-screen TVs and high-quality furnishings. Residents are encouraged to personalise their bedrooms with personal belongings, adding a touch of home to their private space. Communal areas within the Lichfield care home are vibrant, well-lit and airy, with quiet spots for those seeking a break from social activities. The home also features a dedicated cinema room, café and a hair salon and residents benefit from regular visits from local community groups, spanning various age groups, faiths or interests.

For a glimpse into the vibrant nursing home in Lichfield, visit the dedicated Facebook page, or contact the team or drop by for a tour of the retirement and assisted living facilities.

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Care Provided by Darwin Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Simon Dixey (Manager)
  • Admission Criteria
    • We take enquiries and referrals from individuals and professionals
    • Ages 50+
  • Room Information
    • Single Rooms (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Darwin Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Darwin Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime, the home have their own cafe with complimentary drinks and snacks


  • Parking

  • There is a small car park on site


Darwin Court Care Home - Avery Healthcare Reviews (124)

Total of 124, showing 21-40
9.6

Darwin Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.598) out of 10, based on 30 reviews in the last 2 years. Over all time Darwin Court Care Home - Avery Healthcare has 124 reviews.

Overall Experience

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Review from Robert M (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, good activities, helpful staff, well maintained. Lovely rooms and shared areas. Any issues we have had have been dealt with in a timely manner.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

Thank you for sharing your feedback! We're delighted to hear that you've had such a positive experience at Darwin Court. We take pride in maintaining a friendly atmosphere and providing engaging activities for our residents. Our dedicated staff are always here to assist, and we're pleased to know that any issues you've encountered have been addressed promptly. We're grateful for your support and look forward to continuing to provide excellent care and service.


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Review from J B (Granddaughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been visiting Darwin Court for a couple of years now and we have to say that recently the home has improved so much, we always feel welcome, there is a 'caring feel' through the home, you always get a warm welcome and everyone speaks to you. The management is visible and nothing seems too much
trouble. However nice these things are the main person, my Grandma, is happy here. Thank you everyone.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

It's wonderful to hear about your positive experience at Darwin Court! It sounds like the improvements in the home have made a significant difference in your grandmother's happiness and overall experience. It's always heart-warming to know that loved ones are well taken care of and feel welcome at Darwin Court. Thank you so much for your review.


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Review from Sally W (Daughter of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad (aged 95 with mixed dementia) came to live at Darwin Court in January 2024. The care that he has received since moving here has been exceptional. All the staff here are so professional and friendly, whatever their role, and they have really got to know Dad since his arrival. Any medical, physical
or emotional needs are identified quickly and addressed in a thoroughly supportive way. Thank you to all at Darwin Court for caring for my dad so very well.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

Thank you so much for taking the time to share your experience with us. We are incredibly grateful for your kind words and are delighted to hear that your dad has received exceptional care at Darwin Court. Our dedicated staff team strive to provide the highest level of support, ensuring that our residents feel valued and cared for. We truly appreciate your review and are committed to continuing to provide the excellent care that your dad deserves.


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Review from A G (Friend of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and welcoming. The care provided is very attentive and residents clearly like the staff. The attitude of staff is excellent and cheerful even in what can be difficult circumstances. Sometimes it seems as though rooms are not cleared of washing or bedding which is wet
quite as promptly as would be ideal.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

Thank you for your review. I'm sorry to hear about your experience with the slight delay with used clothes and linen being removed, please be assured that we have picked this up with the whole team as we strive to improve and provide a service of the highest standard. I was really pleased to read about our friendly and attentive staff, who create a positive atmosphere in our home and for our residents. Thanks again.


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Review from K S (Grandson of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my nan over Christmas, was blown away by the feel of the home, such a warm welcome and nothing seemed too much for any of the staff. There was a singer on when we visited and there were loads of people enjoying a good sing-along. Thank you for looking after my nan.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

It's wonderful to hear about your positive experience during your Christmas visit. The warm welcome, lively atmosphere and sing-along sound like a typical day here! Just delightful. Thanks so much for your review. See you soon.


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Review from Amy S (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my husband's grandmother and although he was apprehensive to visit her in a care home, from the minute we arrived we were made to feel welcome and part of a community. I can see why people like it here so much. A lovely visit with kind staff.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

Thank you for your review. I'm glad to hear that your visit to your husband's grandmother went well and you were made to feel so welcome. It's heartwarming to hear that you valued our care home community feel and kind staff. We look forward to seeing you soon. Thanks.


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Review from Kenneth W (Friend of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been visiting my friend for a while now and finally they seem to have got it right after a lot of changes. There's a new manager and everyone seems happy. The staff are happy, the home is welcoming and the manager is always around. We really liked the home before and we love it now. Thank you
everyone.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

Thank you so much for your heartwarming review! We're thrilled to hear about your positive experience during your visits. Our team has worked hard to create a welcoming atmosphere and we're delighted that you've noticed the positive changes. Your feedback means a lot to us and we hope to continue exceeding your expectations. Looking forward to welcoming you again soon!


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Review from P H (Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful. The service at meal times was excellent and they all were very good at remembering all names, personal touch was given at all times. The meal times, at first, seemed too late for breakfast and too early for dinner (as I have had at home) but soon got used to it. My only
criticism is that meals were variable in quality. Most were excellent, but some were poor, such as today's lasagna.

Reply from Simon Dixey, Manager at Darwin Court Care Home - Avery Healthcare

Thank you so much for your review, it's fantastic to hear that our team provided such an attentive and caring approach which made your stay with us enjoyable. I have shared your feedback with the kitchen staff, your insights are valuable in maintaining consistency for an overall exceptional dining service. Thank you.


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Review from L H (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If your elder requires solely residential care, Darwin would probably suit. I would however caution if your loved one has dementia, this place offers more than it can deliver. Dementia is an illness that requires greater care as it progresses and presents with a variety of manifestations. It is my opinion
that Darwin is unable to provide a higher level of care required. Communication with head office is difficult and locally it is wanting.
Most of the staff are caring, dedicated people who, unfortunately, are hamstrung in what they are able to offer due to staffing levels. Do your research and be aware of the limitations before placing your loved one here.

Reply from Beth Fisher, Deputy Home Manager at Darwin Court Care Home - Avery Healthcare

I am very sorry to hear about you and your mother's experience here at Darwin Court. We do provide dementia care, however, at times people do need more specialist care due to their needs and progression of their illness. Please be assured that your concerns will be addressed and escalated to the relevant departments.


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Review from S B (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

In my opinion, more can be done in Darwin Care home as in one review all that glitters is not gold. Staff need to be trained they are dealing with dementia patients that cannot express themselves, so being deemed aggressive and problematic is not the way to address dementia as is the case at Darwin.
Not the level of care we thought it would be, expected it to be or lead to believe it would be.

Reply from Lee Asbury, Manager at Darwin Court Care Home - Avery Healthcare

Dear SB, I am sorry to hear of your disappointment, my door is always open and will always move swiftly to resolve any concern or shortfall. I do wish you had given me the opportunity to resolve items to which you refer, please be assured that staff training is comprehensive and currently at 96% attainment, other feedback suggests care is of a high standard. I will of course continue to monitor staff interactions, taking your concerns on board. I today visited each unit and was pleased to see excellent examples of kindness and care, Please do come in for a chat next time you visit.
Kind Regards, Lee


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Review from David T (Husband of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Darwin Court have been very professional and dedicated to looking after my wife. They have been caring and adapted to my wife's changing care needs.

Reply from Elizabeth Kirby, Recruitment coordinator at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us. Best wishes, Elizabeth.


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Review from Jennifer M (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom was at Darwin Court Care Home for almost 2 years due to Alzheimer's and a stroke, the care she was given was exceptional, especially nearing her end-of-life care, all staff were very friendly and caring to mom and all her visitors, many thanks to all.

Reply from Lee Asbury, Home Manager at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield and for your kind words. I will be sure to share this with the rest of the staff team. Caring for your mom was our pleasure. Best wishes, Lee.


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Review from J R (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been really ill recently and his level of required care increased substantially. The staff have been great helping him and making sure he gets the care he needs.
They have kept a close eye on him in order to stop him from deteriorating further and have brought in additional health professionals
to work with them to assist him getting back to his former level of independence.
They have been really good at encouraging him to try and get back on his feet, making sure he follows the exercises he has been given and making sure he keeps his fluid and food intake up even though he has not felt well.

Reply from Rachel Aran, Marketing Administrator at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. We are pleased that you feel your dad has been fully supported in getting back on his feet again and into better health. It is a true pleasure to have him living with us as part of our loving care community. Best wishes, Rachel


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Review from Vicky B (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for a few weeks and describes the care staff as angels.
Everyone I have met seems to really care about the residents and has that vocational quality within them.
As a family, we are very relieved and happy that my father is safe and happy.

Reply from Rachel Aran, Marketing Administrator at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield. We would like to thank you for your kind words regarding the care your father has received since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is lovely to hear that he has soon settled into his new surroundings. Best wishes.


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Review from Alison L (Niece of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect home. Warm and friendly staff and lovely food (I have been told by my uncle). Good size rooms and large bathrooms. Lots of outings and activities to go on if desired. Occupants can enjoy a homely experience and feel safe and well-looked after.

Reply from Rachel Aran, Marketing Administrator at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield and for your amazing 5-star rating. We would like to thank you for your kind words, your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. It is a pleasure to care for your uncle in the loving care community that we create. Best wishes, Rachel.


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Review from Joan C (Sister-in-law of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is early days yet, but so far we are pleased with the care and the staff are very helpful and friendly.

Reply from Rachel Aran, Marketing Administrator at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield and for your amazing 5-star rating. We are delighted how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.


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Review from C E (Son of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has now been in Darwin Court Care home for 8 years. The care she has had has been very good, with all the family confident that she is safe and well looked after. Suffering from dementia and not remembering or recognising the family, this is so important for us. We all have faith and trust in
this care.

Reply from Rachel Aran, Marketing Administrator at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield. We are delighted to hear how satisfied you are with our home and the exceptional level of care that your mother receives from our dedicated staff team. It is a true pleasure to have your mother as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes.


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Review from Gillian S (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visited Darwin Court Care Home (and a number of other care homes) after our mum, still vibrant and full of life at age 93, devastatingly lost her independence and required greater care. We were instantly impressed by the warm welcome, excellent facilities, beautiful accommodation and
the option of independent living with the necessary care. At this point, we decided this was the best place for Mum. She was accepted and moved in early February 2022.
Instantly, Mum became part of the Darwin Court 'family'. During her 7 months stay, she was cared for with love, respect, dignity, time and friendship. All team members including management, admin, nurses, cooks, cleaners and more were exceptional in their care. Sadly, our beloved mum passed away in August. My sister and I have received great comfort from the Darwin Court team as their genuine sadness reinforced our affirmation that Darwin Court was the best place for our beloved Mum. We do not have the words to express our eternal thanks.

Reply from Cathy Salter, Deputy Manager at Darwin Court Care Home - Avery Healthcare

Thank you for your kind review of Darwin Court. Your mum was a truly amazing lady who added real joy to the Darwin Court family. It was always a delight to be in her company and we are so pleased that you chose Darwin Court to provide the love and care your mum needed. We are so proud of all our staff who each contributed so positively to the environment, welcome and care at Darwin Court; they will be touched by your kind words. Your mum is so fondly remembered by us all and the bench that was purchased in her memory looks lovely. I am glad that we were able to support your mum and her family, and that we contributed to making her final months so happy and fulfilling. Best wishes, Cathy Salter


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Review from Roger L (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in my mother's unit are consistently caring, concerned and committed. The building and facilities are smart and well-maintained. When you walk into the reception area, you instantly get positive, happy vibes.

Reply from Ryan Farrelly, Marketing Assistant at Darwin Court Care Home - Avery Healthcare

Thank you for reviewing Darwin Court in Lichfield. We are delighted to hear how satisfied you are with our home and the exceptional level of care your mother receives. It is a privilege to have your mother as part of our loving community. Best Wishes.


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Review from C A (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely rooms and kept really clean. Everything I have asked for has been dealt with. Weekly activities programme so always seems to be something happening if residents want it. Good choice of food and plenty of it. Staff are caring, conscious of maintaining dignity and welcoming to visitors.

Reply from Rachel Aran, Marketing Administrator at Darwin Court Care Home - Avery Healthcare

Thank you for taking the time to review Darwin Court Care Home in Lichfield and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the choice of daily activities provided daily by our talented well-being team. We are also pleased that the choice of tasty meals is so well received. We always encourage our residents to welcome visitors and look forward to seeing you on your next visit. Best wishes, Rachel


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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Darwin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Darwin Court Care Home - Avery Healthcare is calculated as follows: ( (269 Excellents x 5) + (56 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (6 Very Poors x 1) ) ÷ 356 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Darwin Court Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Simon

Simon Dixey

Job Title: General Manager

Joined: 2023

Hi, my name is Simon, and I am delighted to be the home manager here at Darwin Court.


I joined the Avery Family in 2015 and have over 25 years of experience in the healthcare sector. I first joined the Avery Healthcare as a Registered Nurse and have progressed internally, proudly becoming a Registered Manager in 2020.


In November 2023, I joined the amazing team at Darwin Court as General Manager, and I look forward to many successful years in our beautiful home.


I would describe myself as someone who is kind and caring, who is hard working and has a positive attitude.


In my spare time, I love spending time with my family, and watching movies and have recently started jogging.


I am proud of my career and the positive difference I have made in the lives of others and I look forward to welcoming you to our home.


Kerry-Ann

Kerry-Ann Derry

Job Title: Home Administrator

Joined: 2019

I joined the Avery Healthcare Family in 2019 having spent my whole working life in the care sector, from a retirement village to care homes.


Before joining Avery, I was an Administrator Assistant for another care provider.


After leaving school I went to college to complete my Level 2 and Level 3 in Health and Social care.


I would consider myself as kind, caring, hard worker and empathetic. In my spare time, I like to spend time with my family, read and go for walks.


I am very proud to be part of the Darwin court family.


Anthony

Anthony Hackett

Job Title: Catering Manager

Joined: 2024

My name is Anthony and I have been the Catering Manager at Darwin Court Since January 2024, it was a privilege to be offered the role.


I have 20 years of experience in all aspects of catering and take huge pride in providing high standards and exceeding expectations.


Part of my role includes liaising with the residents and I strive to offer the personal touch to suit everyone’s individual needs.


I love all things Country and can be found line dancing in the kitchen daily.


We have already seen so much positive change this year and I look forward to working to achieve the best for all our Avery family here at Darwin Court.