Bowbridge Court

Bowbridge Road, Newark-on-Trent NG24 4DF
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9.7 114 Reviews
  • Bowbridge Court, Newark-on-Trent
Bowbridge Court care home in Newark, Nottinghamshire offers a friendly, welcoming home for people seeking care and support.   

The care home has 54 bedrooms with ensuite shower facilities.

Highly trained teams ensure quality care is received by all residents at all times.

Conveniently located less than a mile from Newark town centre, the care home serves surrounding areas including Balderton, Farndon and Hawton.

Bowbridge Court welcomes new residents for short term and permanent placements and on an all inclusive fee basis.

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Care Provided by Bowbridge Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Debbie Cook (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bowbridge Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,478

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Bowbridge Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Bowbridge Court is pleased to welcome visitors into the home, with no limit on the number of visitors for each resident. Bowbridge Court pride itself on having an open-door policy.


  • Parking

  • Bowbridge Court has plenty of onsite parking for visitors.


Bowbridge Court Reviews (114)

Total of 114, showing 21-40
9.7

Bowbridge Court has a Review Score of 9.7 (9.745) out of 10, based on 22 reviews in the last 2 years. Over all time Bowbridge Court has 114 reviews.

Overall Experience

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Review from D E (Son of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. Staff are wonderful and my mum is happy here. Beautiful clean rooms, loving and caring atmosphere.

Reply from Terri Kidd, PR Executive at Bowbridge Court

Thank you for leaving such kind words for our fabulous team at Bowbridge Court. We're so glad that your mum is happy living with us - we're just as happy to have her in our beautiful home!


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Review from P S (Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed going into the garden today.

Reply from Terri Kidd, PR Executive at Bowbridge Court

Thank you for your lovely review, we're so glad you're enjoying spending time in the beautiful garden at Bowbridge Court!


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Review from G G (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the two years spent at Bowbridge Care Home, Mum was well looked after and treated with love, care and patience. There's plenty of varied activities, lockdown permitting. Staff were always helpful and friendly towards me and kept me well informed.

Reply from Terri Kidd, PR Executive at Bowbridge Court

Thank you for your lovely review, we are glad your mum had such a positive experience and you felt so welcome.


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Review from Linda C (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the carers and staff very caring and helpful towards my mother. during her stay at the home.

Reply from Charlotte Jackson, Customer Care Administrator at Bowbridge Court

Thank you for your review. We're so proud of our caring team at Bowbridge Court, who put our residents at the heart of everything they do. We'll be sure to pass on your kind words to the team.


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Review from Ian S (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, clean and spacious home with very friendly and amiable staff who are all happy to help. The food was good and varied with the menu changing every week. On the downside to my father's two-week stay, was the lift was out of order for ten days of this, so my mother was unable to visit as my father
was on the second floor.

Reply from Terri Kidd, PR Executive at Bowbridge Court

Thank you for leaving these kind words for our care team at Bowbridge Court. We’re extremely proud of our care team at the home and all they do for our residents. We’re so sorry that your mum was unable to visit due to the lift being out of order, but please be assured that our maintenance team do all they can to keep our homes’ facilities in working order. We’ll be sure to pass your review on to the team.


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Review from Lianne A (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had to go into respite at very short notice twice. Right from the start, the office staff were so understanding and supportive - they could not have done more to help us (one, in particular, having a lot of patience with my constant questions, phone calls and emails). The second time they were
on lockdown, and they arranged for Dad to go to another of their homes (which was also very good) and then they transferred him back as soon as possible. We couldn't spend much time with Dad due to restrictions in place; however, the food seemed to be very good, and the staff were friendly and caring. My only slight criticism would be that I got the impression the staff at the weekend were a bit stretched, the one lady I saw appeared very busy, and when I picked Dad up on Monday, he looked a little dishevelled (needed a wash and shave etc). Saying that, should it ever be required on a full-time basis, I definitely would want Dad to go back to Bowbridge Court without a doubt.

Reply from Terri Kidd, PR Executive at Bowbridge Court

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Bowbridge Court. Our care team go above and beyond to make our residents’ transition into care stress-free, so we’re glad to know that you and your dad felt supported during this time.
Please be assured that our staffing levels are based on the needs of our residents and generally run above the required allocation. The Home Manager at Bowbridge Court would be more than happy to discuss this with you further, so please do not hesitate to contact her.


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Review from Susan K (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very good relationship with all the care home staff who I have got to know over a number of years. They look after my mum and do their best for her in every way. Any worries I have had over the years have been quickly dealt with and I have been happy with their response.

Reply from Rebekah Steward, Customer Care Team at Bowbridge Court

Thank you for taking the time to review Bowbridge Court and for your kind words. It is lovely to hear your mum is receiving the care and support she needs at Bowbridge Court. We are extremely proud of our staff and their continued dedication. I will be sure to pass on your comments to the team.


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Review from S T (Daughter-in-law of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and compassionate staff. It was evident the staff has spent time listening and talking to my mother in law. They appreciated the sense of humour and made her feel special. Our mother in law was comfortable and her needs were met very well. The staff were vigilant to her needs. Family members
were made welcome by the staff and we felt that nothing we asked for would be too much trouble. Thank you to everyone.

Reply from Rebekah Steward, Customer Care Team at Bowbridge Court

Thank you so much for your lovely review about our home and the Bowbridge Court Team. It is great to hear how attentive the staff have been and how they spent time getting to know your mother in law's individual needs. The staff team will be delighted to hear your kind words, which I shall be sure to pass along.


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Review from Peter C (Son of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father arrived at Bowbridge Court in a very poor state of health and very low in spirits. The manager and staff have restored his health, dignity and zest for life and it has been a truly remarkable turnaround in his wellbeing. Their devotion in care and compassion is exemplary. Thank you to all.

Reply from Rebekah Steward, Customer Care Team at Bowbridge Court

Thank you for sharing your experience of Bowbridge Court. It is great to hear you have seen an improvement in your father’s health and wellbeing since he joined us. We are very proud of our dedicated staff team at Bowbridge Court and I will be sure to pass on your kind words to the team.


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Review from C B (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted Bowbridge for a brochure, I have felt part of the Bowbridge "family". Such care, concern and heartfelt attention for my dear mum (and me and my dad). I felt a connection with the manager, and one lady phoned me weekly to check on Mum prior to her assessment/arrival. The staff
go above and beyond our expectations. Heartfelt thanks to you all.

Reply from Rebekah Steward, Customer Care Team at Bowbridge Court

Thank you for sharing your experience of Bowbridge Court. We understand that finding a home for a loved one can be a difficult process for all involved so it is wonderful to hear how attentive the staff at Bowbridge have been during this process. We are very proud of our dedicated staff team and I will be sure to pass on your kind words.


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Review from G S (Husband of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are important and I found Bowbridge Court staff extremely welcoming and helpful. The most overriding impression was one of a very happy and friendly atmosphere which impressed all of our family. Everyone knew my first name extremely quickly from the individual care to cleaning to good
preparation and the handyman, all is excellent. I feel freely able to ring at any time, make comments, seek advice. I forgot to mention the receptionist - simply excellent.

Reply from Rebekah Steward, Customer Care Team at Bowbridge Court

Thank you so much for taking the time to write such a lovely a review for Bowbridge Court. We are so pleased that you and your family were made to feel so welcome and we do pride ourselves in taking special care of the families as well as the residents as we appreciate how difficult it can be for all to adapt to such a big change. It is so nice to hear yourself and your wife have had such a positive experience with Bowbridge Court and I will certainly pass on your comments to the team.


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Review from M I (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Bowbridge Court. He was there for over seven years and was very happy. He thought he was in a hotel that's how content hewas. The carers were brilliant with him and he was very well liked. Good food and a loving environment we couldn't have asked for more.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. I shall be sure to pass your comments regarding our home, care and staff on to the whole team.


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Review from C H (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today's visit to see my father was wonderful for both of us I think. It was the first time I had been inside the home as my father came to live here in January in lockdown. Although it was lovely to see him in the garden room each week since March and knew he was happy here, but seeing him at ease in
his room listening to him telling me about the room and the lovely helpful staff was so good. It has given me peace of mind and really believe my sister and I made the right decision in arranging for him to live here.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Y S (Daughter-in-law of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly from the bringing my mother-in-law into Bowbridge Court the staff were so helpful and nothing was too much trouble very welcoming. Everyone is doing an exceptional job under the circumstances.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from M C (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring, they look after the residents including mum very well.
Very polite to visitors. The care staff go above and beyond regarding and ensuring my mum and other residents have good quality care and a smile on their faces.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you for kindly taking the time to write a review and for the positive feedback. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from R H (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bowbridge Court Care Home for nearly two and a half years. She has received a high standard of care. As my mother's needs have changed over the course of the 2 years so has her care package which has been implemented by Bowbridge Court.
Thank you Bowbridge Court Care Home.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you so much for your review. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Pippa G (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 2 years now. We are currently having to deal with some very challenging medical needs for my mum. The staff have all been so supportive in my mum's care and it has really helped up us all as a family during this difficult time. So a massive thank you to all the team at
Bowbridge Court.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words, which I shall be sure to pass on.


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Review from Jayne G (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff doing an excellent job of keeping Mum safe through this pandemic, some going above and beyond. Requested food preferences not being met on more than one occasion, resulting in disappointment. Communication is an ongoing issue, messages not being passed on to Mum. Things not being done that
family request. When home last visited in March 2020, before the pandemic, all areas seemed clean and well presented. Quality of ongoing issue, sometimes cold by the time it is served - partly due to very cold plates. Have suggested home invest in a plate warmer. Great effort seems to have been made to keep the residents entertained, despite the difficulties of the pandemic.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you for kindly taking the time to write a review of Bowbridge Court, we really appreciate you sharing your experience with us. We are pleased to hear that your Mother is well and enjoying daily entertainment. Feedback is extremely important to us and we would like to assure you that our kitchen team use heaters to warm each plate before serving meals. We will ensure that your comments are passed to the home team however if there is anything further you would like to discuss please contact our friendly Home Manager, who would be more than happy to help.


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Review from Angus E (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother recently went into care at Bowbridge Court. She had been living largely independently until then, with only a small amount of help from the family. She valued her independence hugely and was not greatly looking forward to care, despite realizing that she was finding things ever
more difficult. After two months at Bowbridge Court, she is positively blooming. By her own admission, it’s not home, but it’s the next best thing. She is being very well cared for and looks about five years younger. She has nothing but praise for all her carers and is flourishing in the home.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you so much for your review. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from G L (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although there have been challenging times one of the most impressive aspects of Bowbridge care home is the commitment and professionalism shown by the inhouse staff. These are characterised by the high level of care. The ability to relate appropriately to my mother who has high-level needs. The humour
and excellent teamwork.

Reply from Rebecca Selkirk, PR Executive at Bowbridge Court

Thank you for kindly taking the time to write a review of and for the lovely way you have described our home. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Bowbridge Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Bowbridge Court is calculated as follows: ( (199 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 259 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowbridge Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (3)

Debbie

Debbie Cook

Job Title: Home Manager

Joined: 2023

Debbie is the Home Manager at Bowbridge Court


Wendy

Wendy Tomkins

Job Title: Front of House Manager

Joined: 2018

“From my very first day working at Bowbridge Court I was made to feel at ease, part of the family and welcomed, which is exactly how I try to make people feel every day as they walk through our doors”


Wendy joined Ideal Carehomes in August 2018 where she quickly became a valued member of the Bowbridge team. As Front of House Manager, Wendy contributes towards the day to day running of the home. Before joining Bowbridge Court Wendy excelled as a Customer Service Manager for North Notts Newspapers overseeing 13 newspapers training, customer complaints and dealing with advertising and external bodies to ensure advertising compliance.


The skills gained in this role, along with 13 years of managing Newark Rugby Club have really benefited Wendy at Bowbridge Court.

Wendy is extremely friendly, approachable and is always ready to assist with any questions or queries that residents or their family members have regarding the home.


Margaret

Margaret Lowth

Job Title: Activities Co-Ordinator

Joined: 2018

Margaret is Activities Co-Ordinator at Bowbridge Court