Bowbridge Court

Bowbridge Road, Newark-on-Trent NG24 4DF
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9.7 114 Reviews
  • Bowbridge Court, Newark-on-Trent
Bowbridge Court care home in Newark, Nottinghamshire offers a friendly, welcoming home for people seeking care and support.   

The care home has 54 bedrooms with ensuite shower facilities.

Highly trained teams ensure quality care is received by all residents at all times.

Conveniently located less than a mile from Newark town centre, the care home serves surrounding areas including Balderton, Farndon and Hawton.

Bowbridge Court welcomes new residents for short term and permanent placements and on an all inclusive fee basis.

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Care Provided by Bowbridge Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Debbie Cook (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bowbridge Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,478

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Bowbridge Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Bowbridge Court is pleased to welcome visitors into the home, with no limit on the number of visitors for each resident. Bowbridge Court pride itself on having an open-door policy.


  • Parking

  • Bowbridge Court has plenty of onsite parking for visitors.


Bowbridge Court Reviews (114)

Total of 114, showing 61-80
9.7

Bowbridge Court has a Review Score of 9.7 (9.745) out of 10, based on 22 reviews in the last 2 years. Over all time Bowbridge Court has 114 reviews.

Overall Experience

  • 95
  • 19
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Date Published

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Review from M J C (Daughter of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff encountered were cheerful, helpful and caring, they treated my father with respect and compassion, and gave me a lot of support during his last days.

Reply from Samantha Blair, Customer Care Advisor at Bowbridge Court

Thank you so much for your review of Bowbridge Court. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. It is comforting to hear that our staff were able to support you and would like to ensure that you and your family always feel welcome to come back and join us for a cup of tea. Thank you again for the kind words which I shall pass on to the whole staff team.


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Review from John K (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my mum, she passed away on 31/01/19. We miss her so much, but I would like to say thank you for all the care you gave her, and the care you gave us at this unhappy time. Again. Many thanks to you all.

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Review from Cherryl D (Daughter of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has recently passed away whilst in the care of Bowbridge Court. He had a wonderful time at the care home and was very well looked after and cared for. He loved the trips out and the entertainment. It was great to see dad enjoying his life again.
It is a tough decision putting a loved one
into a care home but I had no regrets when I saw how much love and care was shown to him. The home always went the extra mile when the family visited to welcome them.

Reply from Samantha Blair, Customer Care Advisor at Bowbridge Court

Thank you so much, Cherryl for taking the time to leave us a review.
It is lovely to hear how much your father enjoyed living with us here at Bowbridge Court. Your father was part of our family - a larger than life character who always had a smile on his face.
He embraced life here at Bowbridge Court, joining in with as many activities as possible and often encouraging other residents to join in.
Thank you again for your review, we will ensure that your kind words are passed to the whole staff team.
We hope you will keep in touch and feel free to pop in for a cuppa when you can.


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Review from Lorraine L (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional in dealing with my awkward relative and with us!
Smiley, knowledgeable and supportive, we felt staff were postive and very helpful.
The receptionist particularly informative, clearly loves the job and was seen to interact with residents with sensitivity and humour.

Reply from Kristyna Hunt, Communications Executive at Bowbridge Court

Thank you for taking the time to review Bowbridge Court. Feedback is extremely important to us and we will make sure that your kind comments are passed to the whole staff team.


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Review from Jessica S (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was a resident for 5 years until she passed away in March 2018, one of the first residents when the home opened.
During this time she was treated with respect, kindness, patience and understanding. She was well cared for and all her medical needs promptly attended to. She was treated as an
individual and encouraged to make her own decisions but was given the support as was deemed appropriate and necessary as her dementia became worse.
The end of life care she received was exemplary. Not only was Mum supported but everyone gave a tremendous amount of love and support to my brother and I during this difficult time. Thank you.


If anyone had their choice they wouldn't want their loved ones to go into a care home but I would recommend Bowbridge Court for being a friendly, welcoming and secure home. They are always looking for ways to improve nd listen to constructive criticism and act upon it. I hope that people will visit and see for themselves that this is the place for their loved one to live.


Reply from Kristyna Hunt, Communications Executive at Bowbridge Court

Thank you very much for your lovely review of our home. We are so pleased to hear that your mum enjoyed her time living at Bowbridge Court and that you all felt supported during what was undoubtedly a difficult time for your family. Feedback is extremely important to us and we will make sure that your comments are passed on to the whole staff team at the home. We hope you continue to keep in touch with Bowbridge Court and welcome you to visit at any time.


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Review from Samantha A (Granddaughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma lived at Bowbridge Court for nearly 5 years until she sadly recently passed away. She spent a very happy last few years there and the care she received was excellent. During the last 2 weeks of her life the care and attention she, and the whole family received, was exceptional. Our family
visited my grandma all hours of the day and night and we were welcomed warmly each time. Our family cannot thank the staff at Bowbridge Court enough and would highly recommend.

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Review from Julie K (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last year of his life in Bowbridge Court care home. He suffered from Parkinson's and a bad heart. At first he found it very difficult not being at home with my mother but he soon got to know the staff who treated him with patience and respect. Not only were they good to my father,
but were also supportive to the rest of my family. As he deteriorated he was constantly being assessed so that he could be helped in every way possible, and nothing was too much trouble for his carers, who were always in tune with his needs. I was so thankful that he was able to keep his spirits up to the end.

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Review from A R (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father said if he has to be in a home this (Bowbridge Court) is about as good as it gets. The staff and carers are very helpful and supportive. The food is good and entertainment, activities and trips out provide something for everyone.
It would be nice on good weather days to be able to access
the garden from the lounge.

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Review from James (Husband of Resident) published on 15 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hard working front-line staff, harassed but effective management, a good place to feel you're in when you visit (and that's tricky when all the residents are suffering from various forms of dementia). My wife is happy and unhappy as her condition takes her but that comes with the turf and the carers
accept that even though, sometimes, it's difficult for me.

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Review from Doris H (Wife of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider (and have said so) I am very lucky to have found this home for my husband. I visit him regularly and leave knowing that he is being well cared for. There is a lovely, friendly and peaceful atmosphere which can be felt on entry. The staff refer to residents and visiting relatives as 'our family'
and that is how it feels.

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Review from James W (Grandson of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandpa was treated with care and love. He was very happy at the home which tells me of his treatment (good). Never was he a problem to them. Nothing was too much to them.
Exceptional all round care provided.

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Review from M W (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience has been good in all respects. Admission was to a timescale that suited and was flexible. The room and building generally were clean, light and well spaced. May have benefitted from more external garden space, staff attentive, courteous and helpful.

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Review from Sarah S (Daughter of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my Mum gets in Bowbridge Court. Find friendly carers, lovely clean place, lovely food. My Mum has vascular dementia and is very happy and settled there. We as a family are very happy and at ease with the place and the care.

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Review from Barbara G (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowbridge Court always cared for my mum with great compassion and respect in regards to her dementia and Parkinson's disease. She was happy at Bowbridge Court and always sat with another resident and they formed a great friendship. The staff at Bowbridge Court are a caring bunch and do their job in
an effective and professional manner. The management at Bowbridge Court is a little bit hit and miss, the turnover is horrendous. The only constant and brilliant manager was brought in as a troubleshooter and was fantastic, always working hard and being very hands on with residents, families, carers and staff. But alas, she was sent somewhere else - great tragedy! Also, the promised flowers at Mum's funeral failed to materialise which was disappointing.

Reply from Helen Chermside, Customer Service Executive at Bowbridge Court

Thank you for taking the time to review Bowbridge Court. We are pleased to hear that your mother was happy in our home and thank you for your kind comments about our care staff. Ideal Carehomes appreciates all feedback about our homes and have been in contact with our team at Bowbridge Court regarding your concerns. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from John H (Son-in-law of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is staffed with really kind and caring people. They are always cheerful and ready to help answer questions and explain the situation even when busy. (They do seem a bit short staffed at times) The building is always clean and sweet smelling. During this hot sunny period, a cool air system
would be useful but I guess rather expensive for infrequent use. Very impressed that a special bed was provided for mum-in-law as soon as she needed one. Even the food looks and smells really appetising- the ladies here are thriving on it! Many thanks for all your help.

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Review from Peter A (Brother-in-law of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotless home. Gardens safe and well kept. Staff always friendly and caring for older folk. Food good though teas a bit monotonous. This home is a miracle answer to our problem of caring for Alzheimer's. The staff are really caring towards visitors - super welcome, tea or coffee. Wish we could afford
a home like this in South Africa.

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Review from Barbara A (Sister-in-law of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been very good to visit my sister-in-law and see the good care she is receiving. A beautiful home with people (these I have met) who really care and have patience and a lovely manner in dealing with patients. I am only visiting for a few weeks whilst on holiday from overseas, so my experience
is only brief. Some of my ticks may not be in the boxes I would have ticked had my experience been over a longer period. But I have been very impressed on the whole that my sister-in-law is receiving good care where she is. Maybe more attention could be paid to her clothing, her trousers have been falling round her ankles as she has lost weight. I don't know whose responsibility that is though. Thank you for all you are doing to help my brother and his wife at this time. God bless you.

Reply from Helen Chermside, Customer Service Executive at Bowbridge Court

Thank you for taking the time to review Bowbridge Court and for your kind comments about our staff and the care your Sister-in-law receives. We have been in touch with our Home Manager to discuss the point you raised. The team at Bowbridge Court will contact your brother directly about this. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Roberta K (Niece of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had 2 great visits on 2 days. We were given tea and cakes. We were able to use a quiet area for 5 of us to visit. The staff were very friendly and helpful.

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Review from Joseph K (Relative of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind providers, very attentive, facilities clean and welcoming.

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Review from Laura F (Great-Niece of Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I had a nice visit with my great aunt. We were able to go to a private space to talk with her and a member of the staff brought us tea and biscuits. Everyone we spoke with at the home was friendly and genuinely cared about the residents.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Bowbridge Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Bowbridge Court is calculated as follows: ( (199 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 259 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowbridge Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (3)

Debbie

Debbie Cook

Job Title: Home Manager

Joined: 2023

Debbie is the Home Manager at Bowbridge Court


Wendy

Wendy Tomkins

Job Title: Front of House Manager

Joined: 2018

“From my very first day working at Bowbridge Court I was made to feel at ease, part of the family and welcomed, which is exactly how I try to make people feel every day as they walk through our doors”


Wendy joined Ideal Carehomes in August 2018 where she quickly became a valued member of the Bowbridge team. As Front of House Manager, Wendy contributes towards the day to day running of the home. Before joining Bowbridge Court Wendy excelled as a Customer Service Manager for North Notts Newspapers overseeing 13 newspapers training, customer complaints and dealing with advertising and external bodies to ensure advertising compliance.


The skills gained in this role, along with 13 years of managing Newark Rugby Club have really benefited Wendy at Bowbridge Court.

Wendy is extremely friendly, approachable and is always ready to assist with any questions or queries that residents or their family members have regarding the home.


Margaret

Margaret Lowth

Job Title: Activities Co-Ordinator

Joined: 2018

Margaret is Activities Co-Ordinator at Bowbridge Court