The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY
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9.9 83 Reviews
  • The Mayfields Care Home, Norwich
The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.

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Care Provided by The Mayfields Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Martin Bargeman (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Mayfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,325
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,325
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact The Mayfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Mayfields Care Home Reviews (83)

Total of 83, showing 1-20
9.9

The Mayfields Care Home has a Review Score of 9.9 (9.882) out of 10, based on 17 reviews in the last 2 years. Over all time The Mayfields Care Home has 83 reviews.

Overall Experience

  • 66
  • 15
  • 2
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Date Published

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Review from D R (Brother of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During visits and the reports received by other family members the care home is very well run. The residents are well cared for and seeing a family member settled there was very reassuring.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver ensuring all our residents are well cared for.


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Review from E W (Daughter-in-law of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff work together to provide a safe, caring environment for the residents, often going the extra mile.
The building and individual rooms are spacious and well kept. The food is varied and tasty.
There is a robust system for medical issues and emergencies.
Very good communication from staff
at all levels.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

We are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our commitment to both medical care and open communication is something we prioritise, and we're happy to hear it's made a difference for you. Thanks again for sharing your feedback - it truly means a lot.


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Review from R S (Relative of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor to 3 residents from 2019 to date. Each time someone needs care I always highly recommend Mayfields as I have always been impressed by the facilities which are more like a high-class hotel than a care home. As you walk in the door the staff are friendly and welcoming. The caring
staff and catering are top-class. The coffee area is great as if your loved ones is able you can take them there for a drink together. As someone who hopefully has some time before I'd need this facility for myself, I would be pleased to think I could go somewhere like Mayfield.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your great feedback about The Mayfields. Our team work hard to ensure everyone has a great visit and it is lovely to hear you have experienced this. You will always be welcome here at The Mayfields.


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Review from J B (Niece of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no hesitation in bringing our Aunt to Mayfield as I have been informed with the care home from 2019 when a dear friend was transferred from hospital for palliative care. Since then I have recommended many people whom I continue to visit. The welcome from the start of the stay for patients whether
permanent or short stay is wonderful from all members of the staff. The atmosphere is so warm and friendly and a wonderful place for all who are involved with the 'home'. I have worked in care homes in my lifetime and this one is the top by far, for care for people in need. Super food from the kitchen and all who work in this wonderful home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your lovely feedback. At The Mayfields we take pride in making our home feeling warm and friendly. I am delighted that your Aunt had a good stay here. Please do keep in touch. You are always welcome.


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Review from S W (Friend of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor at Mayfields since 2020 when I accompanied a friend visiting a friend. The place is so warm, friendly atmosphere when you first enter, this runs right through the home with the wonderful staff and their caring attitude towards all the residents. The food always looks nourishing
which is what the residents need. I cannot thank all members of staff for their continuing care in this wonderful care home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver. Please continue to visit us - you are always welcome.


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Review from Graham W (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has spent a year at The Mayfields and he really appreciates the environment. The modern building provides excellent facilities and all of the staff do everything they can to look after everyone brilliantly, from the outstanding food to the tireless work of the activities coordinator. I live locally
so visit frequently and at all different times, which means I have witnessed the excellent care provided over an extended period rather than a 'snapshot' and I can vouch that the excellence of this care home and it's first-rate staff is not just skin deep.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you very much for this fantastic review. We shall pass your kind words on to all our team at The Mayfields.


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Review from M M (Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayfields is marvellous! Leaving behind ones 'home', belongings and a familiar lifestyle is a very big and tough decision to make. But for my, I am so happy to be here - after living alone in isolation and fear of falling.
One must be prepared for a new way of life. There is always someone to talk
to and activities to get involved in but areas where there is the chance to sit and have solitude if required.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you for your lovely review. We are so glad you are happy living at The Mayfields and enjoying our activities programme.


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Review from B B (Friend of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a friend weekly for the last five weeks, I can honestly say what a wonderful home The Mayfields is. The home is beautifully decorated.
The staff are amazing, very thoughtful and attentive. The home is very clean. All staff are amazing from the secretary, cleaners to the carers.
Very
welcoming, full five stars. Keep up the good work.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you for your excellent review regarding The Mayfields. We will pass on your lovely comments to all our amazing staff.


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Review from L M (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has enjoyed his two weeks respite. If the time comes for full-time care, we will be back.
The staff have all been wonderful, he will miss them all.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you very much for this fantastic review. We shall pass your kind words on to all our team at The Mayfields.


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Review from A P (Granddaughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely visit! Offered token for refreshments on arrival. Staff helpful and efficient when asked for some help with resident/family member. Good atmosphere.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you very much for your lovely review. We are delighted that you had a lovely visit.


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Review from J C (Wife of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 9 days at The Mayfields in the dementia unit. It was his second experience of respite care, the first being in a care facility which did not work out. Due to this experience, I was skeptical about how it would be at The Mayfields. To my surprise he settled really well, had a good time
and was content. The staff are caring and work hard to engage with the residents. I'm so pleased with the care he received and would definitely recommend.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you very much for your lovely review. We are delighted that your husband had a good stay with us.


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Review from L B (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Mayfields since November 2021 and has received excellent care. The staff are compassionate, professional and supportive. The management is always there to sort out requests. My mum really enjoys living at The Mayfields and has made so many friends, she always says the
food is lovely. I would recommend The Mayfields to anyone looking for very good care for their loved ones.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you very much for this fantastic review. We shall pass your kind words on to all our team at The Mayfields.


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Review from Liz A (Private Carer of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home, when she first arrived, was greeted by a lovely, friendly admin, then taken upstairs and shown her lovely, clean, spacious room with light and lovely views. The staff within the unit were very attentive, always asking if we were both alright and lovingly attentive to my lady's
needs. We played dominoes and offered tea/coffee, and on observing staff, they tended to the residents' needs kindly and attentively with much empathy. A delightful him and excellent care.
When she first came to the home, she had lost weight and struggled to eat or want to eat. Staff observed, and she was admitted to the hospital after receiving care and returning to the home. She has thrived and is eating well/drinking, with the kindness and continuity of their care and observations. Staff are always there to help with any concerns.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for taking the time to write a review for us. We are delighted that you have found The Mayfields to such a high standard in every way. We pride ourselves on the hardworking and dedicated teams that we have who ensure that our residents have the best quality of care whilst at the same time maintaining an outstanding quality of life.


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Review from G G (Friend of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting several care homes The Mayfields stood out as the best home to provide all the needs of my friend who is now in permanent residency. Being a very sociable person he enjoys all the activities and also the choice of meals. Staff are particularly helpful with his physical needs and mental
well-being. In fact, my friend tells me he is happy to be in The Mayfields and enjoys the company of other residents and staff.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for your kind comments. We are so pleased that The Mayfields stood out when viewing other care homes and that your friend is happy to be living with us.


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Review from J G (Friend of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really lovely, friendly and clean care home. The staff welcomed us and have been very helpful while our friend settled into his new life at the home. He is now very happy and enjoys all the many activities they provide.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for taking the time to complete a review for us. We are so pleased that your friend has settled in well to his new home. It is great to hear that he is enjoying our extensive activities programme.


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Review from Tina N (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This week I pooped into see Dad. The resident's meeting was taking place. I sat for a while and listened to the staff asking the residents where they would like to go to on an outing. I was so pleased to see how the residents were listened to, as they each said where they would like to go. Nothing was
dismissed and plans were discussed to make things happen. Well done everyone!

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you were able to witness one of our resident meetings. We take the opinions of our residents in the running of their home very seriously. I believe the residents have just enjoyed a wonderful day out in Lowestoft.


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Review from Terry B (Husband of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife had to go into care with dementia, we had the offer of four different homes. I chose The Mayfields Care Home and my experience to date confirms I made the right choice. Residents and their visitors are treated with great respect and nothing is too much trouble. Activities are well thought-out
and my wife loves being part of the 'helping hands' scheme. A big thank you to all the staff who work so hard for the benefit of the residents.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you feel you have chosen the right care home for your wife.


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Review from Scott D (Son-in-law of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, thanks for all you do.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thanks for your kind comments about the care and support your relative receives at The Mayfields.


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Review from Paula G (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is exceptionally clean. Staff are very helpful and considerate. My mother is in great hands.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for these lovely comments. We're pleased you're happy with the care and support we provide for your mother.


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Review from R W (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is, I walk out of Mayfields and feel happy my mum is safe and sound. Excellent choice I have made for my mum's twilight years.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your kind words - knowing you feel happy and content is reassuring and we thank you for choosing The Mayfields to care for your mum.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for The Mayfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for The Mayfields Care Home is calculated as follows: ( (180 Excellents x 5) + (24 Goods x 4) ) ÷ 204 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mayfields Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 9 hours ago

Please contact us for information regarding our bed availability.


Awards / Recognitions (3)

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Meet the Team (1)

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Martin Bargeman

Job Title: General Manager

Joined: 2024

With a career rooted in compassion and dedication, I began in a brain injury rehabilitation unit in 2006, rising from a care assistant to a managerial role. My leadership journey continued in 2021 as a manager at Castlemeadow Care, where I honed my skills in residential and dementia management. Today, I proudly serve as the manager of The Mayfields Care home, where I am committed to providing high-quality care and fostering a supportive environment for both residents and staff.


Frequently Asked Questions about The Mayfields Care Home

What types of Care is The Mayfields Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mayfields Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Mayfields Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at The Mayfields Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mayfields Care Home to the centre of Norwich?

10.0 mile(s) as the crow flies, distance by road may be significantly further.