The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY
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9.9 83 Reviews
  • The Mayfields Care Home, Norwich
The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.

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Care Provided by The Mayfields Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Martin Bargeman (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Mayfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,325
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,325
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact The Mayfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Mayfields Care Home Reviews (83)

Total of 83, showing 21-40
9.9

The Mayfields Care Home has a Review Score of 9.9 (9.882) out of 10, based on 17 reviews in the last 2 years. Over all time The Mayfields Care Home has 83 reviews.

Overall Experience

  • 66
  • 15
  • 2
  • 0
  • 0

Date Published

83
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12
17
66

Review from Robert E (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, it is very comforting that my father is in a fantastic environment. The staff are all so pleasant and very caring.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your kind comments about The Mayfields and the staff.


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Review from P F (Son-in-law of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is settled and very happy at Mayfields. All staff, from the seniors to maintenance, carers, cleaning and so on are kind and caring. They seem to go that extra mile. Thank you everyone at The Mayfields.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you so much for your kind comments about the care and support your mother-in-law is receiving at The Mayfields.


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Review from Sarah L (Granddaughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed this visit to see my grandmother in her special home very much as I live overseas. I have heard some wonderful stories from her and all of the stories are true! The staff, in particular, clearly knew my grandmother well - her likes and dislikes. This was a special connection that was clear.
She is happy, comfortable and well cared for, which makes me feel confident she is in the very best place possible. Thank you to everyone at The Mayfields who make this a real home, with love.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you so much for this glowing review of the care and support your grandmother is receiving at The Mayfields. We are delighted that she is enjoying living at the home and that you are confident in our abilities to support her.


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Review from Jean F (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mayfields staff put on a magnificent birthday party for my mother's 100th celebration. They all went above and beyond to make the day special for the whole family.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

We were delighted to celebrate your mother's special day with you and all her family and we thank you for your kind comments about the staff and the home.


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Review from E C (Husband of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is seriously disabled, physically and mentally. Can think of nothing to find fault with. When in her room she was checked on frequently and in the lounge, there are always staff in attendance who respond immediately to the resident's needs. Impressed with the way the staff engage in activities
with the residents. The staff kept in touch with me or my daughter to inform us of all changes to her condition and discussions or suggestions. I think the Mayfields deserve our excellent rating.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your kind words of support for the team at The Mayfields.


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Review from M C (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last year of her life at The Mayfields. Sadly, she died there very recently. The staff could not have cared for her more carefully and kindly. They included us in all the difficult decisions and always respected our wishes and choices. We felt very well looked after, including in
her final days.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your kind comments about the care and support your mother received at The Mayfields and for taking the time to share your thoughts. Once again, we send our condolences for your loss.


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Review from N B (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with The Mayfields from the minute we walked in on our first visit. The home is purpose-built and really welcoming with all the rooms and communal areas having a lovely spacious but relaxing and comfortable feel. My father's care has been first-rate and the staff treat him
with kindness and respect. He frequently says how good the food is and how well he is looked after. It is clear the care staff have spent significant time with him and his room is always left in an immaculate state. They know him well and are aware of his idiosyncrasies. Although he finds it hard to concentrate, the entertainment staff are brilliant and spend time on a one-to-one basis, finding out his interests! My father is a wanderer and the security of the building has kept him safe. Every member of staff is cheerful and smiley, which generates a feel-good factor. I have total confidence in the good management of the home. The communication is excellent and any documentation requests are completed in a timely manner. I feel that all the staff work together to make the home a special place where my father is able to live in comfort. Thank you very much!

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for this glowing review of the care and support your father is receiving at The Mayfields. We will share this with the team at the home.


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Review from Linda S (Sister of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Mayfields have always been very welcoming, friendly, very caring, understanding and supportive. I would certainly recommend this home to anyone.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your very kind comments about the team at The Mayfields - your comments are really appreciated.


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Review from J H (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum here after being in a dreadful home which traumatised her. Mayfields is lovely, the staff are excellent and always smiling and chatty. Mum's room is spacious and light and very clean. Everyone including the receptionist is helpful and kind. Mum has settled in well. Thank goodness for
this home.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your kind comments about The Mayfields and we're sorry your mum had a poor care experience previously. We're so pleased she is settling in well.


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Review from Jane W (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last four years at Mayfield's and peacefully passed away in March. I cannot thank the staff enough for the exemplary care Dad received, and nothing was too much trouble for them. Dad thoroughly enjoyed the activities and all the entertainment, especially the music and dancing. Once again
thank you everyone as I know Dad was extremely happy with you.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your kinds words about the care and support your Dad received at The Mayfields. Once again, we send our condolences for your loss - we will miss him.


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Review from Carol H (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Mayfields now for one week's respite. Lovely place, very attentive and caring staff. Lovely room with courtyard view.

Reply from Richard Lain-Smith, Marketing Manager at The Mayfields Care Home

Thank you for your kind comments about The Mayfields and the care and support your Mum is receiving during her time with us.


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Review from Carole M (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to lockdown, I have not been able to experience the full aspects of the home but from what I have seen, I am pleased with it all.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for your time in completing a review for The Mayfields. With restrictions slowly reducing, we are hoping that you can experience all the wonderful things we do at The Mayfields.


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Review from L B (Sister of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Through this awful pandemic, The Mayfields Care Home has kept their high standard in a difficult time. Staff and management have been very supportive to the residents.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you for your comments and feedback. We will ensure that this is shared with the hardworking team at The Mayfields.


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Review from Penny G (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm sorry my mum had to go into a care home, but there was a time we, as a family, could no longer cope. Mum lived in Mayfields for nearly nine years and the care she received was exemplary and we never felt worried or uncomfortable knowing she was in your hands. Thank you to all the staff who looked
after Mum.

Reply from Garry Gardiner, Commercial Director at The Mayfields Care Home

Thank you so much for your lovely comments. We will ensure that this is passed onto the fantastic team at The Mayfields.


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Review from J S (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last year in Mayfields with dementia and peacefully passed away this month. Covid has caused much suffering for residents and their families, but the staff show a huge understanding of everyone's emotional needs and are giving much of themselves to help the residents and families through
these challenging times. Activities and celebratory days are planned with creativity and thought, and the cook prepares nutritious meals and treats to suit everyone for every occasion. Housekeeping and laundry maintain a high standard. Covid has been kept at bay due to high standards, adhering to the covid rules and hard work. The staff actively promote a positive attitude, kindness and cheerfulness to everyone either resident or visitor. We must remember the staff also have families and share the same lockdown and covid hardships. Extra special thanks to two particular carers for the love and care shown to Mum during her time with you. Mayfields met all needs and went way beyond our expectation.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you so much for your kind feedback. We will pass your kind words onto the fantastic team at The Mayfields.


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Review from H U (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This feedback relates to the hours up to and beyond Mum's passing. Even in these difficult times of COVID-19, it was really appreciated that all the immediate family were allowed both time and space with Mum during her final hours. Although paramedics were in attendance, it was evident that care home
staff took into consideration Mum's specific needs when deciding the next steps to her care. We've been so lucky in finding The Mayfields; Mum seemed very happy there and built a lovely relationship with staff. Thank you to all concerned - we will be forever grateful.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you so much for your kind words. We will ensure that our fantastic team at The Mayfields receives your comments. With best wishes to you and your family.


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Review from Kelly W (Granddaughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been a resident since just before the first lockdown of 2020. Her care and the effort from the team to keep the residents safe has been outstanding. It has been very difficult being unable to visit, but we receive regular updates and can see that she is involved with lots of activities
and socialisation. I would recommend them to anyone with confidence.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you so much for your kind words and feedback that we will pass onto the fantastic team at The Mayfields.


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Review from P W (Wife of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience of The Mayfields is exemplary, from the management and reception staff, and the wonderful care assistants. Their knowledge of their residents is wonderful. Nothing is too much trouble. A caring place for their residents to live.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you for your kind feedback. We will ensure that this is passed onto the fantastic team at The Mayfields.


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Review from Janey B (Friend of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over 3 years I regularly visited my friend and on every occasion, I was warmly welcomed by The Mayfields staff.
My friend was always well cared for and she had a very happy few years at The Mayfields.
I visit other residential homes and none compare to The Mayfields.

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Review from Francine C (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has spent two periods of respite in the Mayfields. She was on the dementia floor. Her room was spacious, as is all the communal areas. The staff seemed very caring for my mother and there were plenty of activities going on to keep her stimulated. The manager is thoughtful and very accommodating.
All the staff I came into contact with were helpful and attentive. I came away feeling confident my mother was receiving excellent care.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for The Mayfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for The Mayfields Care Home is calculated as follows: ( (180 Excellents x 5) + (24 Goods x 4) ) ÷ 204 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mayfields Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 hours ago

Please contact us for information regarding our bed availability.


Awards / Recognitions (3)

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Meet the Team (1)

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Martin Bargeman

Job Title: General Manager

Joined: 2024

With a career rooted in compassion and dedication, I began in a brain injury rehabilitation unit in 2006, rising from a care assistant to a managerial role. My leadership journey continued in 2021 as a manager at Castlemeadow Care, where I honed my skills in residential and dementia management. Today, I proudly serve as the manager of The Mayfields Care home, where I am committed to providing high-quality care and fostering a supportive environment for both residents and staff.