The Mayfields Care Home

Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY
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9.9 83 Reviews
  • The Mayfields Care Home, Norwich
The Mayfields Care Home is a modern care development from Castle Meadow Care, specialising in dementia care from a team of quality staff.

The facility is made up of sixty en-suite bedrooms and pleasant living areas, while landscaped gardens are also popular with residents.

The provider's vision is to achieve the very best care in a friendly living atmosphere that also supports independent living.

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Care Provided by The Mayfields Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Martin Bargeman (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Mayfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,325
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,325
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact The Mayfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Mayfields Care Home Reviews (83)

Total of 83, showing 41-60
9.9

The Mayfields Care Home has a Review Score of 9.9 (9.882) out of 10, based on 17 reviews in the last 2 years. Over all time The Mayfields Care Home has 83 reviews.

Overall Experience

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  • 15
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Date Published

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66

Review from R L (Son-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Thank you very much for all your kind care shown to our mum in the last three years. She was kept comfy and clean. We will always be grateful to you all.

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Review from H G (Cousin of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is resident in Mayfields after 10 weeks in hospital following a stroke/dementia/Parkinsons. The family agreed she could not be cared for at home. Mayfields is perfect for all her needs and she has settled well. Her care is excellent and she enjoys the activities and entertainment provided.
She has lots of visitors, friends and family and enjoys the food.

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Review from C B (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum misses family get-togethers especially, but the staff at Mayfields enabled us to give her a large family party for her 95th birthday. We did the catering so she had all her favourites and the staff provided cups of tea, crockery etc. We had a lovely time and so did mum.

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Review from E G (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good quality of care.
Carers are very thoughtful and kind.

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Review from S D (Husband of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The six-monthly review went into some detail regarding the health and wellbeing of the resident. I was shown the frequent notes recorded showing a definitive pattern of good care. All in all, it was a very worthwhile review held in a private and quiet location.
The carers at The Mayfields are a happy
group working together as a team.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you for your kind comments and feedback. We will ensure that this is passed onto the hard working and passionate team at The Mayfields.


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Review from L C (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff friendly and very helpful and really clean.

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Review from G B (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy at The Mayfields since her arrival in July. She is very well looked after and kept occupied with the activities on offer and day trips out.
The carers treat her with the utmost respect and have a lovely relationship with her. Long may it continue.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you so much for your kind words. This means so much to the team at The Mayfields.


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Review from Anthony R (Husband of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely lucky to find Mayfield Care Home to put my wife in as she has brain cancer and being not too far away is looked after by very caring staff who treat me with the same respect.
The home is very clean and well managed with good food.
Also, any requests are treated the same.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you so much for your very kind feedback. We will ensure that the team at The Mayfields receive your kind words.


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Review from Elizabeth B (Daughter-in-law of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to anybody who asks about it as I found it very very good in all departments.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you so much for your kind comments and for rating our care home so highly. Our fantastic team at The Mayfields will be delighted.


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Review from Charles B (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was overwhelmed with the care and attention my father got and he was looked after very well and I couldn't praise the staff enough.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you for rating our care home so highly. Our team at The Mayfields will be overwhelmed with your wonderful scores and comments.


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Review from P F (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff in the Bluebell Unit do their utmost to support residents in a calm and respectful manner. Residents are given choices where appropriate for example if they want to stay in bed until later in the day. This is a very caring place.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you for your kind feedback. We will ensure that your comments are shared with the team.


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Review from J P (Friend of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I first began to visit the care home in 2013, it was very good. Since then, it has sadly deteriorated, particularly so on the Bluebell (dementia) unit, which has become the poor relation.
It is understaffed and the chairs are dirty.
The management emphasis dignity, but 2 male carers looking after
27 residents who are 75% female cannot be dignified. The staff do their best under very difficult conditions.

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Review from Michael C (Husband of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming staff - always a greeting and a smile.


Laundry - can be left without socks/pants. Seems to collect whether dirty or not. Stuff gets lost.


All in all satisfactory - clean and bright.


This is an impression only - my wife has dementia and appears content for the most part.


No comment

on 'value for money'. It's a huge price to pay.

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Review from Bernice L (Daughter-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law's birthday party:


The staff went to amazing lengths to make this day special. We had a table set aside with decorations, balloons and banners and playing her favourite music. The meal was first class and the staff were very attentive. They baked a fabulous cake and all available

staff came to sing happy birthday to her. A very special day made even more special by the staff at The Mayfields.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you for your kind words. We are so pleased that you had a great time.


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Review from S G (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my late mother received was excellent I cannot thank and praise the staff enough for their care, compassion shown to her and going the extra mile to make her last birthday; Early Xmas decorations so nice and the friendships and caring, compassionate approach to her final days of
palliative care and support to me following her death 10/10.

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Review from Carolyn B (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Mayfields Care Home for 6 months now and I am extremely happy with her care. The home and staff provide a very welcoming atmosphere and my mum has settled in extremely well. There is a great variety of activities and entertainment going on regularly and I think the daily newsletter
is a great idea. The food is of extremely high quality and the cleanliness of the home is excellent. I now have peace of mind 24/7.

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Review from Paul K (Relative of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mother received excellent care from all the staff she regarded staff as friends. They really engaged with her and made her last months as happy as possible, ensured she enjoyed her last birthday and gave her an early Christmas and gave outstanding support during her last days of palliative
care as well as support for her daughter. It is not just your job, it is how you do it and you do it very, very well. ALL OF YOU.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you so much for your kind words. We will ensure that your comments are passed back onto the team at The Mayfields.


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Review from Gillian D (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care whilst living at The Mayfields Care Home for the period of 17 months. All the staff were wonderful and caring to her. She reached the end of her life with dignity and compassion.
All the staff were amazing, caring for all her family at a difficult time. As a retired
hospice nurse, I feel that she received that same quality of care as that given at the hospice. Following her death my husband and I were shown the same qualities of compassion, empathy and understanding as given to my mother.

Reply from Garry Gardiner, Director of Operations at The Mayfields Care Home

Thank you for your kind words. At The Mayfields we are passionate that our residents receive an outstanding quality of life with empathy and compassion. This goes out to the family as well. With love to you and your family.


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Review from S E (Son of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and hardworking staff. Prepared to spend time with residents to make their stay comfortable.

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Review from S E (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service at the Mayfields continues to improve.
It would be easy to single out a staff member here or there but what makes it work is that they are a team. A very, very caring and dedicated team. My mum can't speak for herself but I know she feels safe and happy at the Mayfields and I thank everyone
for that.
The food is cooked on the premises and is fresh, varied and nourishing.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for The Mayfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for The Mayfields Care Home is calculated as follows: ( (180 Excellents x 5) + (24 Goods x 4) ) ÷ 204 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mayfields Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 hours ago

Please contact us for information regarding our bed availability.


Awards / Recognitions (3)

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Meet the Team (1)

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Martin Bargeman

Job Title: General Manager

Joined: 2024

With a career rooted in compassion and dedication, I began in a brain injury rehabilitation unit in 2006, rising from a care assistant to a managerial role. My leadership journey continued in 2021 as a manager at Castlemeadow Care, where I honed my skills in residential and dementia management. Today, I proudly serve as the manager of The Mayfields Care home, where I am committed to providing high-quality care and fostering a supportive environment for both residents and staff.