Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER
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9.9 126 Reviews
  • Bartley Green Lodge Residential Care Home, Birmingham
Proud to win the Care Home of the Year Award in the National Care Awards 2024, the team at Bartley Green Lodge are passionate about enriching the lives of their residents.

They support them to have an active role to play in how their home is run. There are a team of resident ambassadors, who do everything from supporting the home manager to interviewing potential staff, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from live music, animal visits and pampering in the salon and nail bar, where a hairdresser visits weekly, to trips to local garden centres and community coffee mornings.

The team embrace the local community into life at Bartley Green, taking the residents to places like the nearby social club and out for pub lunches. And local school children are always greeted by beaming smiles when they visit.

The residents and team were so proud to win a £10,000 garden makeover in an internal competition run by the home’s provider Sanctuary Care, creating their own designs for a dream garden, with wooden pergolas, raised planters and a polytunnel.

As such the gardens have been a hub of activity this summer, with the residents growing everything from lettuce and carrots, tomatoes and cucumbers. They were proud to harvest their produce for the chef to use in the kitchen.

Delicious home-cooked food is served in the dining rooms, with freshly-baked cakes for afternoon tea. And the residents and their loved ones have taster sessions, to give their feedback on the seasonal menus.

Bartley Green also has welcoming lounge areas and a vintage café, where residents can socialise and spend time with loved ones, who are welcome at any time.

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Care Provided by Bartley Green Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Thompson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bartley Green Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,167
    • RESPITE Self-Funded Residential Care from £1,167

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1167 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Bartley Green Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bartley Green Lodge Residential Care Home Reviews (126)

Total of 126, showing 1-20
9.9

Bartley Green Lodge Residential Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time Bartley Green Lodge Residential Care Home has 126 reviews.

Overall Experience

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Review from Paul E (Son of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of mom has been outstanding from the first time she went into care 4 years ago. The staff are amazing and when it comes to the entertainment she is always the first to get up and start dancing along to the music.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you so much for your kind words for our team at Bartley Green Lodge. It's truly heartwarming to hear how much your mum enjoys her time with us, especially the entertainment. Our team is dedicated to providing the best care and creating joyful moments for our residents, so this is wonderful feedback to receive, thank you.


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Review from Melanie H (Niece of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt became ill very quickly, and we wanted to find a care home close to where she lived so she could have visits from friends and neighbours, so we looked at Bartley Green Lodge. Right from the first tour to view, we felt right at home and the staff were so friendly and welcoming, and understood
what a difficult decision it was to choose a care home, and so quickly. They were really helpful and helped me 'dress' my aunt's room before she moved in, so she had her own clothes in the wardrobe, her own photos, and bits and pieces. Since she has moved in, the staff have been amazing, so patient, keeping me up-to-date with any and all developments, and have taken the time to talk to me and my aunt's other family and make us all feel welcome as visitors. My dad now says he'd move in when he can no longer stay at home! I'm very grateful to the staff at Bartley Green Lodge, they've been absolutely amazing.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you so much for your heartfelt review. We're delighted to hear that you and your aunt felt so welcomed and supported from the very beginning. We understand how difficult these decisions can be, and we're so pleased that our team at Bartley Green Lodge could help make the transition as smooth as possible. It's wonderful to know that your aunt is settling in well and that you and your family feel reassured and involved.


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Review from Geoff W (Brother-in-law of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over two years and received outstanding care. The staff were attentive and friendly, and nothing was too much trouble. My brother-in-law is now a resident and is receiving the same care. The home is always clean and fresh and I'm told the food is top notch!

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you for your wonderful feedback. We're delighted to hear that both your mother and brother-in-law have received such outstanding care. Providing a warm, friendly, and clean environment is our top priority, and it's lovely to know the efforts of the Bartley Green Lodge team are appreciated.


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Review from Martin T (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful and are always available to assist in anything that is required. The home is always clean and tidy. There is always plenty to do for the residents.
Mom settled in really quickly and always says how lovely the staff are.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you for your kind words. We're delighted to hear that your mum settled into Bartley Green Lodge so quickly and feels so well cared for by our dedicated team. Maintaining a clean, welcoming environment and providing engaging activities for our residents is a top priority, so we're pleased to know that these efforts have made such a positive difference.


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Review from Wendy R (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was a resident at Bartley Green Lodge Residential Care Home for more than seven years, in this time, Mom was cared for and loved by the wonderful team there. Mom didn't always take part in activities but that was her choice, she enjoyed to quietly watch and had enjoyment from watching others.
Mom was always given a choice whether it was what she wanted to eat or where she wanted to sit. The gardens are beautiful, like the people who work there. Always clean and fresh meals are always beautifully presented, brilliant chef. A wonderful place to live. Space to wander around, lots of pictures on the walls. A great activities coordinator with masses of energy and ideas. Lovely days out and children from a local school come to visit which gives some of the residents much joy. You can have peace and quiet or fun and madness, it's your choice and that's what counts. Nothing is too much trouble, just ask. Your worries are always listened to, just speak them.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you for your beautiful review for Bartley Green Lodge, we have passed this on to the team who will be touched to read your kind words about the care they provide.


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Review from J R (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Bartley Green Lodge for over two years now and is very well cared for. The home is exceptionally clean and professionally run. The staff have worked hard to get to know Mum and have tailored care plans to her needs. It is reassuring for us that she is safe and cared for at all times.
Mum has her hair and nails done every week and the programme of activities is extensive. We are always welcomed into the home and invited to engage with the various events and activities going on.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your kind words for our home and team at Bartley Green Lodge Residential Care Home. It's wonderful to hear how reassured you are knowing your mum is safe and that you are always welcomed with open arms.


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Review from Ian S (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In October my mother had her 100th birthday at Bartley Green Lodge. What a fabulous party the staff put on for her. She is thriving at Bartley Green Lodge, all down to the level of care she receives from the staff and management. A very clean, modern environment. Plenty of organised activities. Your
level of care for our mother is very much appreciated.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you for your wonderful review for Bartley Green, we are so happy to hear your mother is thriving there.


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Review from L D (Niece of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has dementia and has been a resident at Bartley Green Lodge Residential Care Home for over two years.
He is thriving at Bartley Green Lodge. He is very happy and content all his needs are met. The activities are brilliant ar Bartley Green Lodge, keeping the resident occupied is invaluable.
Wonderful
home, welcoming and inclusive to families, couldn't wish for a better place for my family member to reside.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you for taking the time to leave such a wonderful review, the team at Bartley Green will be touched to read your kind comments about the care they provide to your uncle.


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Review from R G (Niece of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately struck by the cleanliness and professional caring ambience. All staff were so helpful and polite. Inspired total confidence in the standard of care provided to all residents. Thank you very much.

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Review from Gemma W (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bartley Green Lodge are amazing. My dad lived at the care home from April to Novemeber 2023 until his passing. I would recommend anyone looking for a care home for themselves or a loved one, to check out Bartley Green Lodge.

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Review from Fatimah H (Regular Volunteer) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the opportunity to volunteer at this amazing care home in Birmingham. it was an incredible experience. The staff there are so friendly and welcoming, creating a warm and positive environment for both the residents and volunteers like myself. One of the highlights was playing bingo with
the residents. It brought so much joy and laughter to their day and it was heartwarming to see their excitement when they won. Overall, I highly recommend this care home for its friendly staff and engaging activities. It's a place where love and care are truly evident.

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Review from Chris G (Next of Kin) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a permanent resident of Bartley Green Lodge from 22 May 2022 until her death there on 29th October 2023.
The quality of Mum's care has been exceptional. Mum entered care suffering from Alzheimer's, the condition from which she died. As Mum's disease progressed, the care that she received
never faltered, it adapted as she grew more poorly, with staff continuing to brighten her life until the very end.
Nothing more could have been asked of or indeed provided by Bartley Green Lodge. The staff are exceptional. They have a compassion, empathy, skillset and 'can do' resolve that shines from them. They truly are extraordinary people. This has been evident throughout Mum's residency. Towards the end of Mum's life, everything was done for Mum and for us all as a family that could have been done and everything was explained and shown to us in a sensitive way. The empathy and support at Mum's death will not be forgotten by us.


Finally, Bartley Green Lodge is superbly run and managed. Thank you.


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Review from Elaine E (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to move from her previous care home in February this year because of closure and we were all concerned about the change for her, especially as we live so far away and were unable to visit. We needn’t have worried, the staff have been so kind and welcoming and have treated her as one of the “family”.
We see many photos of her in the newsletter and she is always smiling and has a lovely member of staff close by. We were particularly touched by the amazing celebrations they organised for her 100th birthday here at Bartley Green Lodge in October. It was very special for her and for her family. Our heartfelt thanks go to all the staff and management team.

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Review from Steve D (Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here at Bartley Green Lodge Residential Care Home, I look after a dog called Beryl who we dogsit. The staff support me with online shopping and access to the community with pub lunches. The bar in the home is a win and I always seem to win the bingo prizes! I enjoy the food and can request
meals if I don't like the option. Staff are kind and helpful, we have a laugh.

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Review from Stephen D (Son-in-law of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and a really clean and tidy home.
I always have great communication, and they are happy to help with any questions or queries that I’ve had.
I would recommend this home to anybody who has a friend or relative who would benefit from their services.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you for your kind words; the team at Bartley Green Lodge certainly are wonderful and prides themselves on communicating so well with loved ones.


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Review from Jackie K (Sister of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent but one major problem is the build-up of heat, particularly on the second floor. The heat cannot be controlled and the owners need to install air conditioning units. Residents and staff suffer heat exhaustion. As a visitor, I can only tolerate the heat for a short time and have to
cut short my visit. The temperature in my brother's room reaches over 30 degrees - you are putting lives at risk. Residents are at risk of suffering heat stroke. Owners/managers must have an effective plan for dealing with rising temperatures. Room thermostats are completely useless and therefore, redundant. Please act! It's not fair on staff to work in these conditions. The ratings I have given for rooms and safety/security are due to heat.
Staff need to clamp down on visitors blocking other visitors in the car park. If there is no room in the car park, visitors should be encouraged to park in the road outside of the premises. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Bartley Green Lodge Residential Care Home

Thank you for your praise for our amazing staff, we are certainly very proud of them. I am sorry you feel unhappy following the recent heatwave. There were fans throughout the building and in residents’ bedrooms and unfortunately, we had a fault with one of our air conditioning units, which was rectified the following day. While we did everything we could to reduce the heat, temperatures during this short spell were unprecedented and impacted everybody. We do encourage residents to have their bedroom windows open during hot weather, but as your brother prefers his to be closed, we must honour his wishes which unfortunately makes it harder for us to keep his bedroom cooler during these periods.
Whist we do everything we can to manage the car park, we are fortunate to have lots of spaces in our neighbouring street to park in when it gets busy during peak visiting times. Please don’t hesitate to speak to the home manager or her team if you have any other concerns.


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Review from M D (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after extremely well, always clean with fresh clothes on and is always treated with respect and dignity. Everyone is so kind and caring and nothing is too much trouble.
The home is bright and airy and very clean.
I have no issues whatsoever.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your review and kind words! It is so appreciated by our team. Best wishes, Fae.


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Review from William B (Husband of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more pleased with the care and attention my wife receives at Bartley Green Lodge. Staff are always polite and welcoming on my visits. My wife also loves the home and the staff, medical care is the best she has had from the moment she arrived. Entertainment is also fantastic.

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Review from Geraldine D (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and the staff are very friendly. The new garden is lovely and a treat to sit out in the sun with my dad.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your kind words about our home. It's wonderful to hear how much you're enjoying the garden! Best wishes.


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Review from Michelle M (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bartley Green Lodge is what every care home should strive to be! My anxiety levels were through the roof when I was told Mom needed to go into care. The staff here were so supportive of us and seeing Mom hug staff and smile and laugh with them has been so good to see. She has only been here a short
time but is settling in well! Thank you to everyone.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for your review. Your kind words are so appreciated by our Bartley Green Lodge team. It's wonderful to hear how well your mum is settling in with us, and that the team have helped give you more peace of mind. Best wishes.


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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Kelly

Kelly Thompson

Job Title: Home Manager

Joined: 2018

I love working here, our staff team and residents are so happy and uplifting, it’s a joy to be around them. I love being able to support our residents in terms of their individual needs and to empower our team to continue to enrich our residents' lives.


Sean

Sean McCaffney

Job Title: Team Leader

Joined: 2014

I love working here because we are all here for the right reason – it’s not just a job we truly care for the residents and it’s such a special place. It's like a second home here and I feel happy to come to work in the morning. I know the residents have a lot of faith in me and as soon as you walk onto the floor in the morning they smile.


Leanne

Leanne Dawes

Job Title: Activities Coordinator

Joined: 2021

As long as I know our residents are happy, I am happy. It’s such an achievement to know we are supporting our residents to have such a good quality of life here.


I love my job – this is home to me and the residents mean everything. You get to know their personalities and their little quirks – the banter and laughs you have with them are so lovely. I love this home.


Frequently Asked Questions about Bartley Green Lodge Residential Care Home

What types of Care is Bartley Green Lodge Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bartley Green Lodge Residential Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Bartley Green Lodge Residential Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Bartley Green Lodge Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bartley Green Lodge Residential Care Home to the centre of Birmingham?

5.5 mile(s) as the crow flies, distance by road may be significantly further.