Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER
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9.9 126 Reviews
  • Bartley Green Lodge Residential Care Home, Birmingham
Proud to win the Care Home of the Year Award in the National Care Awards 2024, the team at Bartley Green Lodge are passionate about enriching the lives of their residents.

They support them to have an active role to play in how their home is run. There are a team of resident ambassadors, who do everything from supporting the home manager to interviewing potential staff, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from live music, animal visits and pampering in the salon and nail bar, where a hairdresser visits weekly, to trips to local garden centres and community coffee mornings.

The team embrace the local community into life at Bartley Green, taking the residents to places like the nearby social club and out for pub lunches. And local school children are always greeted by beaming smiles when they visit.

The residents and team were so proud to win a £10,000 garden makeover in an internal competition run by the home’s provider Sanctuary Care, creating their own designs for a dream garden, with wooden pergolas, raised planters and a polytunnel.

As such the gardens have been a hub of activity this summer, with the residents growing everything from lettuce and carrots, tomatoes and cucumbers. They were proud to harvest their produce for the chef to use in the kitchen.

Delicious home-cooked food is served in the dining rooms, with freshly-baked cakes for afternoon tea. And the residents and their loved ones have taster sessions, to give their feedback on the seasonal menus.

Bartley Green also has welcoming lounge areas and a vintage café, where residents can socialise and spend time with loved ones, who are welcome at any time.

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Care Provided by Bartley Green Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Thompson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bartley Green Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,167
    • RESPITE Self-Funded Residential Care from £1,167

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1167 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Bartley Green Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bartley Green Lodge Residential Care Home Reviews (126)

Total of 126, showing 21-40
9.9

Bartley Green Lodge Residential Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time Bartley Green Lodge Residential Care Home has 126 reviews.

Overall Experience

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Date Published

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Review from Nicole M (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is being cared for with dignity. She seems happy and the staff are always kind and helpful.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for your kind words and feedback. The team will really appreciate it! Best wishes.


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Review from R E (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous place for my mum. The care team and management have been wonderful. The staff keep myself and my sisters informed of what our mum gets up to during the day and any concerns we have. Mum came in here in January and was very upset on arrival and having not seen her act like this before
were shocked and distressed. The staff were fabulous and reassured my sisters that this was very normal. Mum soon began to settle in and is now very comfortable and happy. There are a number of activities which take place every day from crafting to visits from a local Shetland pony which help to enrich the lives of the residents. Although I have never had any experience of care homes before I can only say a massive thank you to all who work at the home for the time, energy, effort and overall level of care they have given my mum. This is such a blessing knowing she is now in a safe place and beautifully looked after. The facilities are great and the home is spotless.

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Review from Diane B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot fault Bartley Green Lodge Residential Care Home. I'm so happy my mom is here after her previous experiences.
All the staff/team are so kind and caring...every one of them. Nothing is too much trouble.
The residents are like family to them and they go above and beyond to make sure
everyone has the care and love that they need.
They have daily activities, celebrate birthdays, events, special days etc. Residents are free to do whatever they like, just like at home but in a safe environment.
Relatives are included, encouraged and listened to.
It's the small personal touches that make Bartley Green Lodge a perfect home-from-home. It's a happy place, you feel it as soon as you walk in.
Mom settled from day one and every day I'm so thankful that she was accepted. Thank you Bartley Green Lodge.

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Review from Diane W (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and myself decided this care home was an ideal place for our mother, who has double dementia, to move to when the time came for her to receive full care. We could not have chosen better. I have already recommended this care home to friends who are in a similar position. Everything is wonderful.
Can't say anything but good things about the home and its staff.

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Review from M C (Niece of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartley Green Lodge Residential Care Home is a great place to be for residents who need support and care. It has a very warm and homely community feel. My hat goes off to the manager and all the staff who do a brilliant job. My aunt is well cared for and has been made very welcome by everyone.

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Review from G W (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is almost impossible to put into words how appreciative my family and I are for what Bartley Green Lodge Residential Care Home does for my mother and other residents. Although my mother suffers from both dementia and other health issues she looks better now than when she first went there. All of
the team, omitting nobody when I say all, do their utmost to care, feed and entertain the residents and show both compassion and understanding in what can be a very difficult profession and in my opinion treat the residents as they would treat their own family. If anyone is seeking a recommendation for a friend or family member I will whole heatedly say that you will not find a better place with a team of caring people to entrust your loved ones' care.

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Review from Peter H (Husband of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for the last two years and during that time she has been treated with respect and dignity.
The staff have been very supportive of both my wife and me and any requests are always met with concern for my wife's care.
I cannot praise the team enough for their efforts.

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Review from P S (Relative of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom and auntie are both residents at Bartley Green Lodge. They both lost their partners in 2021 in Bartley Green Lodge, and at this very difficult time. The staff were all amazing. They showed such care and support to both of them. The home is lovely, and the staff are very caring. You could not
wish for a better home when having to make such a difficult decision. They offer such great support to both family and residents, and the staff are wonderful.

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Review from Julie W (Daughter-in-law of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

She has been at Bartley Green Lodge for three years now. She has been looked after excellently by staff and has been very happy. She moved in a year before lockdown, so was faced with uncertain times, but how Bartley Green Lodge dealt with Covid was remarkable and can only praise the staff and management.

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Review from Kim H (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in three different homes up to now and will shortly have to be moved again due to needing a nursing home, but I can safely say this is the best residential home she has been in, and all the staff have been amazing.
We will be sorry when she is moved as they have taken the best care
of my mom and always had the best good intentions for her and all the residents.
I would recommend Bartley Green Lodge to anyone.
Thanks

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Review from Susan C (Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bartley Green Lodge for about 15 months now. It is a lovely place, and the staff are so caring and helpful. Every week there seems to be some sort of event celebrated, keeping all the residents occupied. The recent Jubilee holiday was outstanding at the Lodge, with so much happening
culminating in a wonderful day on Sunday.

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Review from Michael F (Son of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love my mom's new home. She is finally getting the care and love she deserves after having a poor 8-years of being bullied, manipulated, shouted at, pushed around etc, by another home. I'm so grateful to all the staff and management at Bartley Green Lodge.

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Review from J B (Friend of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family friend has been a resident since September last year. I looked at a couple of care homes and felt that his needs would be met at Bartley Green. He is extremely well looked after and has settled in. The team provide a wide range of activities from racing day to Jubilee celebrations. There
is even a WhatsApp group for friends and family. I can honestly say that I made the right choice.

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Review from John K (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding understanding of the resident's needs, the care staff are all wonderful, lovely caring people. During the jubilee celebrations, the amount of effort put in by all the staff was amazing, they had so much going on.

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Review from D L (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for nearly 2.5 years. I have often said to him that he could come and live with me, but each time he has said that he would miss the friendly staff and the activities and prefers to remain at Bartley Green Lodge Residential Care Home. It is great for him that he is so happy
there and great for me that I know he is safe.

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Review from Stephen P (Nephew of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. My aunt is very well looked after despite her cantankerous behaviour at times. There are always activities going on and the residents are encouraged to join in and photos are sent at regular intervals.

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Review from Robert B (Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Chris K (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for here for just over twelve months. He was a very independent man so struggled to allow others to take over his care. The staff were sensitive to this and took it into account. This was a very difficult time for residents, staff and relatives because of Covid 19. I found the staff
dealt with these difficulties well and communicated well with relatives.
Most importantly the staff were warm and caring and dad felt valued.
The home is clean and fresh and the staff are friendly and welcoming.

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Review from D B (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are well looked after and cared for. The staff are extremely good.

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Review from Corinne P (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has only been at Bartley Green Lodge for a few months. I am extremely happy with the care she is receiving there. Even though she doesn’t always participate in the wonderful activities that are provided, she is happy there, comfortable and well cared for.
The staff are wonderful, friendly and
very happy to facilitate contact with loved ones.
Covid restrictions have been extremely well adhered to to keep residents and staff safe.
I am so glad there was space for her when her dementia worsened and it was no longer safe for her to live alone.
Thank you all at Bartley Green Lodge.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Kelly

Kelly Thompson

Job Title: Home Manager

Joined: 2018

I love working here, our staff team and residents are so happy and uplifting, it’s a joy to be around them. I love being able to support our residents in terms of their individual needs and to empower our team to continue to enrich our residents' lives.


Sean

Sean McCaffney

Job Title: Team Leader

Joined: 2014

I love working here because we are all here for the right reason – it’s not just a job we truly care for the residents and it’s such a special place. It's like a second home here and I feel happy to come to work in the morning. I know the residents have a lot of faith in me and as soon as you walk onto the floor in the morning they smile.


Leanne

Leanne Dawes

Job Title: Activities Coordinator

Joined: 2021

As long as I know our residents are happy, I am happy. It’s such an achievement to know we are supporting our residents to have such a good quality of life here.


I love my job – this is home to me and the residents mean everything. You get to know their personalities and their little quirks – the banter and laughs you have with them are so lovely. I love this home.