Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER
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9.9 126 Reviews
  • Bartley Green Lodge Residential Care Home, Birmingham
Proud to win the Care Home of the Year Award in the National Care Awards 2024, the team at Bartley Green Lodge are passionate about enriching the lives of their residents.

They support them to have an active role to play in how their home is run. There are a team of resident ambassadors, who do everything from supporting the home manager to interviewing potential staff, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from live music, animal visits and pampering in the salon and nail bar, where a hairdresser visits weekly, to trips to local garden centres and community coffee mornings.

The team embrace the local community into life at Bartley Green, taking the residents to places like the nearby social club and out for pub lunches. And local school children are always greeted by beaming smiles when they visit.

The residents and team were so proud to win a £10,000 garden makeover in an internal competition run by the home’s provider Sanctuary Care, creating their own designs for a dream garden, with wooden pergolas, raised planters and a polytunnel.

As such the gardens have been a hub of activity this summer, with the residents growing everything from lettuce and carrots, tomatoes and cucumbers. They were proud to harvest their produce for the chef to use in the kitchen.

Delicious home-cooked food is served in the dining rooms, with freshly-baked cakes for afternoon tea. And the residents and their loved ones have taster sessions, to give their feedback on the seasonal menus.

Bartley Green also has welcoming lounge areas and a vintage café, where residents can socialise and spend time with loved ones, who are welcome at any time.

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Care Provided by Bartley Green Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Thompson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bartley Green Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,167
    • RESPITE Self-Funded Residential Care from £1,167

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1167 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Bartley Green Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bartley Green Lodge Residential Care Home Reviews (126)

Total of 126, showing 41-60
9.9

Bartley Green Lodge Residential Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time Bartley Green Lodge Residential Care Home has 126 reviews.

Overall Experience

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Review from Karen K (Daughter-in-law of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartley Green Lodge is a wonderful place and we couldn’t be happier with the care given to my father-in-law. The staff there are just brilliant, and the care and respect they show for their residents is really lovely to see and extremely reassuring for us as a family. We are massively grateful for all
the love and hard work the staff put in.

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Review from Jo T (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the level of care and support my family and I have received from Bartley Green Lodge during the past 4 weeks highly enough. Taking the tough decision to look for respite care for my father during Covid has been incredibly difficult but from the initial virtual ‘tour’ and meeting, the
level of care and compassion we have received as a family has made our journey easier. It is clear to see the passion team members have for the residents and I can honestly say that everyone I have met has had a smile and their face. It definitely feels like a fun place to be and this is reflected in the activities available to the residents. My father has settled in well and looks much healthier and content than he did prior to moving in. We feel he is receiving the best possible care and we are truly thankful we found Bartley Green Lodge. Thank you to all the team.

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Review from Marie G (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Bartley Green Lodge for 5 months now and there is such a change in him. He's put on weight, he seems more content, he has amazing physical, emotional and medical support. During the recent restrictions its been such a comfort to the family to know he is well cared for and safe.

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Review from Jenny N (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bartley Green Lodge for nearly 2 years now. They have helped my mother regain mobility, she's gained weight and she's happy. The activities they provide for them are wonderful. Lockdown has been a challenge for everyone, Bartley Green Lodge has risen to the challenge.
With new themes every week I don't know where they get their ideas from.
Thank You to the whole team.

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Review from Dawn M (Regular Volunteer) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown I volunteered to knit teddies and bunnies for all the residents, which the staff accepted. I would like to thank everyone for all their hard work and the love and kindness that they show to each and every resident. Photos showed that everyone received a teddy/ bunny. The devotion and
application every staff member puts into making the residents feel safe and loved goes above and beyond. I feel very proud to be able to be a very small part in putting a smile on all their lovely faces. You are all amazing. A thank you just doesn't seem enough.

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Review from Nigel O (Son of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad started his stay at the beginning of March and was made welcome from the first day and loves staying there.
Hopefully when Covid eases Dad will be able to carry out more activities but the team have done so well during difficult times organising activities and keeping Dad busy to help his condition.
Thank
you all.

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Review from C H (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bartley Green Lodge worked very hard to provide enjoyable Christmas and New Year activities for residents and their families. With my husband, I enjoyed singing carols outside the home (while remaining socially distanced from others!). We are grateful for the excellent care that Mum receives
at Bartley Green Lodge and for helping us to keep in touch with her during this period of lockdown.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such lovely feedback about our home and team - it really is appreciated. Best wishes, Fae


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Review from Ann H (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartley Green Lodge have become our extended family.
They have done so much to support Dad and us through this difficult time.
They keep Dad as active as they can with fun and innovative ideas to keep him moving and engaging with the staff and other residents.
They hold his hand and give him the
hugs he needs while we can’t but help us keep touch with Dad through socially distant visits and social media. Dad can’t verbalise his feelings or emotions but his affection for the Carers that look after him is evident and his smile speaks a thousand words, we can’t thank Bartley Green Lodge enough for the reassurance this gives us.
We can’t fault their care and attention they give all their residents, they truly are amazing and we would recommend them to anyone looking for a safe, happy, professional care home to entrust their loved ones too.
Bartley Green Lodge is it just a care home it’s a family.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a wonderful review, your kind words mean so much to our team.
Best wishes, Fae


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Review from Ruth C (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are truly caring, always patient, cheerful and courteous. They are well-organised and keep us informed. The activities organiser works imaginatively and enthusiastically to provide different types of activities to encourage residents to keep fit and engaged while allowing quiet times and respecting
personal choices. The home is clean and comfortable. The meals are varied and well prepared.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to review our home, your kind words are really appreciated by our team.
Best wishes, Fae


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Review from Gillian W (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Bartley Green Lodge since January. She has been given the utmost care, the staff are wonderful meeting all her needs. It’s been a difficult time for staff and residents during Covid restrictions but the staff have given 100% to make sure residents are happy and relatives
kept up to date with news, pictures and videos. In the words of my Mom, the staff are golden. It’s not easy times at the moment but our thanks go to you all at Bartley Green Lodge, you are a great team managed brilliantly by the manager. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a wonderful review - we truly do appreciate your time and your kind words. Best wishes, Fae.


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Review from Michelle J (Granddaughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartley Green Lodge is a wonderful place with very special staff. There is a lovely calm atmosphere and the staff go out of their way to make the residents feel special and well cared for. Over the past few months, the staff have come up with inventive ways to keep the residents in contact with their
families and lovely creative activities. My nan is enjoying the company of others and has never looked so well. It is so reassuring to know that she is in very safe hands, even if we can't meet her face to face at the moment. Thank you all for your amazing hard work and dedication.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such kind words about our home. Your feedback is truly invaluable to our team and we really do appreciate it. Best wishes, Fae.


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Review from Stephen N (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care is given to all the residents by the super staff at Bartley Green Lodge. I am kept informed of my mother's health and well being. All the staff are easy to talk to and the ongoing dialogue is excellent.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

We really appreciate your review, thank you so much for taking the time. Best wishes, Fae.


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Review from Michelle M (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst caring for my mum during lockdown, she went downhill fast. With a full-time job (one of the lucky ones who kept their job) I could not give my mum the constant care and stimulation she needed more of. Both our health suffered and Mum no longer recognised me as her daughter. Within 2 weeks of
being at Bartley Green Lodge, Mum not only looked well again, but she also recognised me and was smiling. We couldn’t believe it. My brother sorted it all out with the care home's help and they were brilliant. Since then, we cannot fault their care. Their attention to Mum as an individual is amazing. They have taken time to find out who Mum is, what she did and liked, to focus on what will help her now to enjoy herself. The enthusiasm and genuine care from them all, especially the event coordinator is amazing. The staff also help us and our needs, whatever time of the day and night. We just had a virtual birthday party for Mum and everyone made the day special, especially the events coordinator.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you so much for taking the time to review our home and for your lovely words. It can be so difficult caring for a loved one, so it is wonderful to hear how much our care helped both you and Mum - being able to be a daughter once again, and not just a carer. Our team will really appreciate your kind words. Best wishes, Fae.


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Review from Ian G (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartley Green Lodge is well run with care quality that goes above and beyond expectations. My mother has been a resident there for 4 years and is very happy there. All the staff are friendly and helpful. Nothing is ever too much trouble. The carers and staff all actively contribute to daily life for
the residents.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such kind words and for taking the time to review our home - our team will really appreciate it. Best wishes, Fae.


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Review from Lynne M (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Bartley Green Lodge - the leadership at the home and the care and respect that the staff give to Mom and all other residents is excellent. Lockdown has been very difficult for relatives, residents and staff, but we are updated regularly with what’s happening in the home whilst we are
unable to visit. It is lovely to see photos and videos of the residents taking part in the various activities that are on offer. We are also able to FaceTime our loved ones. We would have no hesitation at all in recommending Bartley Green Lodge to anyone who may need the care that is provided there.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to review our home and for your such kind words; they are so appreciated by our team. Best wishes, Fae.


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Review from Robert C (Son of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Bartley Green Lodge for the last 18 months and has been more than well looked after. It has been particularly difficult during the current covid crisis for the residents and staff. However, the staff have gone above and beyond their duty of care. They have remained upbeat and continue
to do so ensuring the residents are well looked after and entertained throughout. They have ensured that families have been able to stay in touch with their loved ones through the use of the Ipad and telephone conversations. The staff are always friendly and the residents their priority.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

What a wonderful review - thank you so much for taking the time to write it. Best wishes, Fae.


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Review from G H (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support from the manager and her team was excellent in providing high-quality care and support for my Dad during his stay. She was extremely helpful in ensuring that my Dad could make the transition from hospital to Bartley Green Lodge at short notice. The quality of care and feedback to me with
daily updates was first class in terms of how my Dad was. My Dad was delighted with the quality of the food and support he received. The team gave myself and family confidence that our Dad was receiving the best support and care.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a wonderful review of our home. Best wishes, Fae


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Review from Asha G (Regular Volunteer) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering here for a while and enjoyed every minute of it. There is a lovely friendly and warm atmosphere which made me feel welcome from the start. All the staff are lovely and work exceptionally hard with the residents. There are always different activities going on from painting to
singing with the nursery children who come in. An absolutely fabulous place!

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a lovely review - it's wonderful to hear how much you like it with us at Bartley Green Lodge and we do hope you continue to volunteer with us for years to come! Best wishes.


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Review from Nicolas L (Regular Volunteer) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team of staff, very friendly and patient. Always helped out if I had questions and assisted me whenever needed. The service users also mentioned how kind the carers are. The food served is also good.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a wonderful review of our home. Best wishes.


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Review from Julian M (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to go into Bartley Green Lodge while in Covid-19 lockdown, I couldn’t be more happy with the way it has gone in these stressful times. The manager of the home has been absolutely fantastic in helping me through this whole process. The rest of the staff, even though it’s only over the phone,
have been informative and delightful, they send WhatsApp updates of what they all get up to, it’s brilliant.
I feel my mum is in a safe and caring environment.
I highly recommend B G Lodge.

Reply from Fae Doherty, Senior Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for such a lovely review of our home and team. It's wonderful to hear that you're staying up to date with mum and that you are confident in the care we provide. Best wishes.


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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Kelly

Kelly Thompson

Job Title: Home Manager

Joined: 2018

I love working here, our staff team and residents are so happy and uplifting, it’s a joy to be around them. I love being able to support our residents in terms of their individual needs and to empower our team to continue to enrich our residents' lives.


Sean

Sean McCaffney

Job Title: Team Leader

Joined: 2014

I love working here because we are all here for the right reason – it’s not just a job we truly care for the residents and it’s such a special place. It's like a second home here and I feel happy to come to work in the morning. I know the residents have a lot of faith in me and as soon as you walk onto the floor in the morning they smile.


Leanne

Leanne Dawes

Job Title: Activities Coordinator

Joined: 2021

As long as I know our residents are happy, I am happy. It’s such an achievement to know we are supporting our residents to have such a good quality of life here.


I love my job – this is home to me and the residents mean everything. You get to know their personalities and their little quirks – the banter and laughs you have with them are so lovely. I love this home.