Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER
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9.9 126 Reviews
  • Bartley Green Lodge Residential Care Home, Birmingham
Proud to win the Care Home of the Year Award in the National Care Awards 2024, the team at Bartley Green Lodge are passionate about enriching the lives of their residents.

They support them to have an active role to play in how their home is run. There are a team of resident ambassadors, who do everything from supporting the home manager to interviewing potential staff, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from live music, animal visits and pampering in the salon and nail bar, where a hairdresser visits weekly, to trips to local garden centres and community coffee mornings.

The team embrace the local community into life at Bartley Green, taking the residents to places like the nearby social club and out for pub lunches. And local school children are always greeted by beaming smiles when they visit.

The residents and team were so proud to win a £10,000 garden makeover in an internal competition run by the home’s provider Sanctuary Care, creating their own designs for a dream garden, with wooden pergolas, raised planters and a polytunnel.

As such the gardens have been a hub of activity this summer, with the residents growing everything from lettuce and carrots, tomatoes and cucumbers. They were proud to harvest their produce for the chef to use in the kitchen.

Delicious home-cooked food is served in the dining rooms, with freshly-baked cakes for afternoon tea. And the residents and their loved ones have taster sessions, to give their feedback on the seasonal menus.

Bartley Green also has welcoming lounge areas and a vintage café, where residents can socialise and spend time with loved ones, who are welcome at any time.

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Care Provided by Bartley Green Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Thompson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bartley Green Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,167
    • RESPITE Self-Funded Residential Care from £1,167

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1167 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Bartley Green Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bartley Green Lodge Residential Care Home Reviews (126)

Total of 126, showing 81-100
9.9

Bartley Green Lodge Residential Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time Bartley Green Lodge Residential Care Home has 126 reviews.

Overall Experience

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Review from Denise R (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for dementia care for my Mom, I checked out several care homes before deciding on Sanctuary. I wanted somewhere where Mom would feel at home, with caring friendly staff.


Apart from looking for the obvious points of looking for suitable care, I needed to ensure the overall accommodation

was clean and the food good.
I never announce when I shall visit Mom, but whenever I do the place is always clean, tidy and smelling lovely. (I have even complimented the cleaning staff on a job well done).
There is a fantastic food choice at every meal, (not just edible) which is served with a smile from the carers.


There is entertainment or activities throughout the week, along with weekly visiting primary school children, plus a family cafe area with complimentary homemade cakes each day.


In short, I know I've entrusted my Mom to a wonderful place, with caring staff, whether they be personal carers, catering staff, cleaning or office staff, and I can't thank them enough for what they do.


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Review from Anne A (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with Bartley Green Care home overall. The staff are friendly, supportive and kind. The food is well cooked and well presented. The rooms are comfortable and are cleaned on a fairly regular basis.

Reply from Fae Doherty, Marketing Officer at Bartley Green Lodge Residential Care Home

Dear Anne, thank you for taking the time to review Bartley Green Lodge, your feedback is much appreciated. If you have any further feedback in regards to activities, as I see your score is quite low for this, please do not hesitate to speak to Jo the home manager, she will be more than happy to help. Best wishes.


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Review from Elizabeth L (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found staff and management to be very helpful. They all seem to have the residents best interests. Staff seem well trained and act with care and understanding. A good service overall. We, as a family, are pleased with our Mother's care.

Reply from Kate Yates, PR Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to write such a lovely review. We are really pleased you are so happy with our the home. Kindest regards, Kate Yates.


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Review from P N (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good value for money, service and general care of all residents is outstanding. The only one thing I feel is needed here is footstools that elevate. Your legs as residents suffer from swollen legs. There are foot stools here but the hight is not sufficient. Also maybe something to add that all
rooms have remote beds so residents can sit up or have legs elevated.

Reply from Fae Doherty, Marketing Officer at Bartley Green Lodge Residential Care Home

Dear Pauline, Thank you for your kind feedback about the care we provide at Bartley Green Lodge! I will pass this, along with your observation about the footstools to Jo and the team who will be more than happy to help. Best wishes, Fae.


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Review from B M (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with Mom's care throughout her 18 months stay at this home.
Staff all attentive to Mom's changing needs. Mom is happy here and safe and entertained.
Support when needed after emergency is excellent. As a family, we could not wish for more for Mom.
Thanks very much to all.

Reply from Fae Doherty, Marketing Officer at Bartley Green Lodge Residential Care Home

What a wonderful review, thank you so much for your kind words about Bartley Green Lodge and the care your mother receives. Good feedback is always so lovely to hear, so I will make sure to pass this onto our caring team at the home. Best wishes, Fae.


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Review from Michael M (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice and friendly/helpful staff.
Good food/clean rooms.

Reply from Fae Doherty, Marketing Officer at Bartley Green Lodge Residential Care Home

Thank you for taking the time to review Bartley Green Lodge, your kind words are appreciated and will be passed onto our team at the home. Best wishes, Fae.


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Review from D Mark L (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care for my father with Altheimer's and other issues.
Staff very helpful and obliging.

Reply from Fae Doherty, Marketing Officer at Bartley Green Lodge Residential Care Home

Dear Mark, thank you for your kind words. We are really pleased that you are so satisfied with your fathers care. I will pass this onto our caring team at Bartley Green Lodge. Best wishes, Fae.


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Review from S S (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to this home straight from hospital on the 22nd December and I can only say that all the staff have made him and the family, very welcome and nothing has been too much trouble.

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Review from Rose T (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father's stay so far he has been treated with respect, dignity and kindness by management and staff, always happy to help and advise.
During one of my visits, there was an incident with one of the patients who stumbled and fell. Their response was quite amazing, how quickly and professionally
it was dealt with. I am pleased to say the lady was okay.
I am very happy for my father to be there.

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Review from John and Maureen (Son-in-law of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything at this home cannot be faulted. All of the staff are dedicated, kind and thoughtful.

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Review from Carol L (Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service

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Review from E H (Relative of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since the home opened, based on her care we decided this was the best place for my mother and she has only recently moved in. Staff are very friendly and helpful.

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Review from E G (Sister of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sister has been a resident in the home for four years plus, and is very happy and well cared for.

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Review from Susan S (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

March 2017, was the first month in Bartley Green Lodge, everything I have found in regard to my dad has been excellent - the carers and management staff cannot do enough to help with care, queries and questions. Nothing is too much trouble for them if it will help you feel better about a situation,
or if there is something troubling you. 100% customer service and 100% customer satisfaction on my part.

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Review from D B (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has settled in nicely.

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Review from G H (Nephew of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation is very good. Rooms are nice and clean and the staff are always very helpful and look after my aunt very well especially when she fell and broke her hip. I would recommend this care home, so many thanks for all your support.

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Review from L D (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been a resident here for almost a year. He has always been treated extremely well and always with dignity and respect. The staff and managers are all brilliant and share a great sense of humour with him. Everyone is extremely helpful and kind to residents and family. Any problems are always
dealt with effectively and professionally - nothing is too much trouble. My dad is very happy here and we feel that he is happy, reassured, safe and well cared for. Many Thanks

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Review from Jan D (Daughter of Resident) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bartley Green Lodge for 16 months and the care and kindness she has been shown is outstanding. Treating people with early dementia is very challenging but all the staff are very professional and kind. Mums needs have changed quite considerably since she first moved to
Bartley Green Lodge but all carers, kitchen staff (wonderful food) and management have met all her requirements with kindness and compassion. As a family, we couldn't have chosen a better care home for her.
Thanks to all at Bartley Green Lodge.

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Review from Brenda H (Wife of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely helpful and respectful at all times to residents and family members. Maybe if a member of staff could be moved down to the ground floor to aid in the mornings, that would be beneficial.

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Review from Neville G (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home where all the staff are committed to providing a high standard of care. There is a programme of activities available which residents are encouraged to take part in and suggestions for other activities are reviewed for suitability. Hairdressing and chiropodist services
are available on site at very reasonable fees. The food provided is nutritious and residents likes and dislikes are looked after where possible. I have observed the care given to individuals on my regular visits and am impressed with the watchfulness of the staff who quickly pick out individuals who may be a bit down and give them prompt attention. My mother who is 95 years old has had 2 falls which were both dealt with appropriately and I was notified very promptly in both cases.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Kelly

Kelly Thompson

Job Title: Home Manager

Joined: 2018

I love working here, our staff team and residents are so happy and uplifting, it’s a joy to be around them. I love being able to support our residents in terms of their individual needs and to empower our team to continue to enrich our residents' lives.


Sean

Sean McCaffney

Job Title: Team Leader

Joined: 2014

I love working here because we are all here for the right reason – it’s not just a job we truly care for the residents and it’s such a special place. It's like a second home here and I feel happy to come to work in the morning. I know the residents have a lot of faith in me and as soon as you walk onto the floor in the morning they smile.


Leanne

Leanne Dawes

Job Title: Activities Coordinator

Joined: 2021

As long as I know our residents are happy, I am happy. It’s such an achievement to know we are supporting our residents to have such a good quality of life here.


I love my job – this is home to me and the residents mean everything. You get to know their personalities and their little quirks – the banter and laughs you have with them are so lovely. I love this home.