Bartley Green Lodge Residential Care Home

137 Field Lane, Bartley Green, Birmingham B32 4ER
Submit a Review
9.9 126 Reviews
  • Bartley Green Lodge Residential Care Home, Birmingham
Proud to win the Care Home of the Year Award in the National Care Awards 2024, the team at Bartley Green Lodge are passionate about enriching the lives of their residents.

They support them to have an active role to play in how their home is run. There are a team of resident ambassadors, who do everything from supporting the home manager to interviewing potential staff, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from live music, animal visits and pampering in the salon and nail bar, where a hairdresser visits weekly, to trips to local garden centres and community coffee mornings.

The team embrace the local community into life at Bartley Green, taking the residents to places like the nearby social club and out for pub lunches. And local school children are always greeted by beaming smiles when they visit.

The residents and team were so proud to win a £10,000 garden makeover in an internal competition run by the home’s provider Sanctuary Care, creating their own designs for a dream garden, with wooden pergolas, raised planters and a polytunnel.

As such the gardens have been a hub of activity this summer, with the residents growing everything from lettuce and carrots, tomatoes and cucumbers. They were proud to harvest their produce for the chef to use in the kitchen.

Delicious home-cooked food is served in the dining rooms, with freshly-baked cakes for afternoon tea. And the residents and their loved ones have taster sessions, to give their feedback on the seasonal menus.

Bartley Green also has welcoming lounge areas and a vintage café, where residents can socialise and spend time with loved ones, who are welcome at any time.

Show Bartley Green Lodge Residential Care Home on the Map

Care Provided by Bartley Green Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Thompson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bartley Green Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,167
    • RESPITE Self-Funded Residential Care from £1,167

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1167 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Bartley Green Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bartley Green Lodge Residential Care Home Reviews (126)

Total of 126, showing 101-120
9.9

Bartley Green Lodge Residential Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time Bartley Green Lodge Residential Care Home has 126 reviews.

Overall Experience

  • 106
  • 18
  • 1
  • 1
  • 0

Date Published

126
3
6
22
104

Review from S W (Daughter of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here since April 2016. She is well cared for and staff always communicate with me if she needs additional support of if she seems unwell. Food is good and varied, hygiene and facilities excellent. Above all, it is friendly and relaxed and the residents are treated with
dignity and respect. We chose this care home after rejecting many others we have not regretted that decision.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clive M (Son of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is very good. Staff are very polite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J S (Brother of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was very pleased when I was able to get my sister into Bartley Green Lodge. It is a lovely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa H (Daughter of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has provided good care for my mom. They keep me informed of any issues that arise and in turn, they deal with my queries promptly. My only negative comment is that it would be nice to see the residents taken outside occasionally.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from RP (Partner of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Bartley Green Lodge Residential Care Home every day for the last six months. I have found the care there excellent and the staff superb.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan F (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home almost seven weeks. She has settled very well with the help of a very friendly caring team of carers. Nothing is too much trouble and they take a genuine interest in their residents. They are always cheerful and very hands on. When I visit they keep me up to date
with information on my mother's care.
The home is kept clean and tidy with the exception of the inevitable aroma of urine at times in the hallways . This is a little off-putting and embarrassing if I take visitors particularly young children who are quick to comment on such things.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry L (Brother-in-law of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our visits to Bartley Green Lodge we have found all staff very courteous and friendly, nothing too much trouble and put themselves out for residents and visitors. Rooms are excellent, everything you could possibly need, furnished to good standard. I found residents garden could be given a bit of
a lift, more seating and more flowers but adequate. Lounge areas very pleasant with staff in attendance. Food cannot really comment, brother enjoys breakfasts and does seem to be happy in general, security systems seem very satisfactory for residents safety, value for money, seems quite expensive but it's individual families decision what they can afford. I have not seen any actitivities my brother has taken part in.

Reply from Joanne Sheppard, Deputy Manager at Bartley Green Lodge Residential Care Home

Thank you for your review - I am pleased to say that we had already planned for the garden to have a facelift, which starts in two days’ time. We will be replacing fence panels, improving furniture and planting more flowers, as well as creating a new sensory garden. I’m sure you will notice a big difference.”


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon A (Son of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite failing health, my mother received all the help and support she needed to maintain the best quality of life that she could hope to enjoy, from very friendly and caring staff. The management team were always welcoming and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mellissa W (Niece of Resident) published on 8 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt for the first time last week and I was so impressed with Bartley Green Lodge, its a lovely environment, staff are lovely and the management where very nice and approachable, would recommend Bartley Green to any body who asks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina M (Daughter of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and support for my mam. She is so precious so it is so important that we trust the staff as we do! thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul J (Grandson of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took a couple of days to settle nan in, both herself and the staff in terms of helping her shower etc, but once sorted the care has been excellent. Lovely staff and nice home. Could maybe encourage activities more in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home excellent in all aspects of the place. Carers, cleaners and managers all polite and helpful. Couldn't wish for mum to be in any other home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, friendly environment. Couldn't praise highly enough. A1!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe S (Brother of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a really really nice home. My sister has been here for 2 years now and I'm happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer K (Granddaughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very open, friendly and knowledgeable and I feel they take great pride in delivering the absolute best quality care, and are passionate about looking after my nan as an individual, with individual needs, likes and dislikes.
The homes is clean and very well looked after, and residents are
kept occupied with various activities throughout the week and are treated with respect. The food and drink provided is also excellent. Overall, the home is outstanding and I feel lucky to have found such a great place for my nan to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen K (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving mom into care was a very daunting experience ladened with guilt. The staff at the nursing home and manager have all be so helpful and attentive that I needn't have worried, Within the first week you could see that mom was being looked after and well cared for. She was able to roam around freely
and also lots of different activities have been made available to her.
Everyone is so friendly and have time to answer any questions. The staff are exceptional including the seniors who are always on hand. It's good to feel mom is in safe hands, being fed and encouraged to shower. I wouldn't hesitate to recommend Bartley Green Lodge Residential to anyone whose relative was going into care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan D (Friend of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome by receptionist, easy access, good hospitality. Had cups of tea, very pleasant surroundings, comfortable lounge. Staff always seem to have time to chat to residents and visitors. Friendly, happy atmosphere. Plenty of humour.
I would recommend this place to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul (Son of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has been in this home since July 2015 whether she was looked after. Just before Christmas my mother was admitted into hospital by her care home (Bartley Green Lodge Residential Care Home). We are not entirely sure why she was admitted as the care home said that they thought she should be
on a drip as she was dehydrated, my mother has dementia and doesn't drink and eat as much as she should do. When we asked the hospital why she was admitted they said that the dehydration was never mentioned to them and in fact my mother had gone off her legs. The hospital have now contacted the home to tell them that she is ok to return to the home but the home have refused to have her back even though the hospital think she is fit to return. The home have said that because she refuses to feed herself and she is not mobile that they won't have her back. We put my mum in this home because they specialise in dementia care so surely they should know that this is how the illness progresses. Also the hospital use a hoist to move my mother in and out of bed and we know that the home also use a hoist to move people around so I don't see how they can refuse to have her back when they provide this sort of care for others. We feel sorry for the hospital as we feel that my mother is bed blocking, as she isn't physically ill, but they won't have her back.

Something else we have noticed over the last few months is the turnover of staff at the home, and there seems to be more agency staff there than ever before. I feel that my mother has been shunted off to hospital just before Christmas so there was one less person for them to deal with. Now we have to find another place where my mother can be looked after. This poor treatment of my mother has now been reported to the Care Quality Commission as I feel that the home are taking the view that she has become a burden to them.

Reply from Daniel Collins, Home Manager at Bartley Green Lodge Residential Care Home

My team and I feel really disappointed to read this review as our residents’ happiness and welfare is always our top priority and we do everything we can to ensure they are able to remain with us for as long as possible.
However unfortunately, there are times when a resident goes into hospital as a result of being poorly and their needs are subsequently assessed by NHS professionals as having increased that much it isn’t possible for them to return to a residential setting as they need nursing care.


As the home is registered with the Care Quality Commission as a residential care home, when someone is assessed as needing nursing care or becomes eligible for Continuing Health Care funding, unfortunately as much as we’d like to welcome them back to the home we are unable to as we’d be breaching our registration restrictions.


I appreciate we’ve spoken before but if I can be of any further assistance please don’t hesitate to contact me.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin (Son of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been able to settle very well due to the help of the managers and staff. The home is always clean and tidy. The food seems excellent. There is a good atmosphere whenever I visit and staff are very kind and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and support that mom has received from day one, when she was met by the lady from the office has remained. All the staff that mom has got to know are amazing and take the time to listened as she does like a chat especially when she has got a cup of tea. Mom decided she wanted her own curtains
and bed cover to make it look more like home and it does. The staff whether it be the team on the front desk, office and carers there is always someone around if you need advice or just a chat. One of the staff who has recently joined the team, thank you for answering any worries I might have if moms not been well. I don't think I could manage this journey without them. The only advice I can give is not to be afraid to ask for help if you have any worries or concerns as they are all there to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Bartley Green Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Bartley Green Lodge Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartley Green Lodge Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Kelly

Kelly Thompson

Job Title: Home Manager

Joined: 2018

I love working here, our staff team and residents are so happy and uplifting, it’s a joy to be around them. I love being able to support our residents in terms of their individual needs and to empower our team to continue to enrich our residents' lives.


Sean

Sean McCaffney

Job Title: Team Leader

Joined: 2014

I love working here because we are all here for the right reason – it’s not just a job we truly care for the residents and it’s such a special place. It's like a second home here and I feel happy to come to work in the morning. I know the residents have a lot of faith in me and as soon as you walk onto the floor in the morning they smile.


Leanne

Leanne Dawes

Job Title: Activities Coordinator

Joined: 2021

As long as I know our residents are happy, I am happy. It’s such an achievement to know we are supporting our residents to have such a good quality of life here.


I love my job – this is home to me and the residents mean everything. You get to know their personalities and their little quirks – the banter and laughs you have with them are so lovely. I love this home.