What types of Care is Pemberley House Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pemberley House Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Pemberley House Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pemberley House Care Home - Avery Healthcare to the centre of Basingstoke?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Pemberley House Care Home - Avery Healthcare, Grove Road, Basingstoke, Hampshire RG21 3HL

Review from C N (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience

My lovely mum has only been a resident for a short time at Pemberley. She moved in this October. We have felt nothing but supported and guided through the whole process of moving Mum into Pemberley.
From the first time that my husband and I visited on my mum's behalf, the care services manager and

all of the rest of the staff made us very welcome and were able to answer professionally and sensitively any queries and questions that we had.
The whole team in Pemberley were meticulous with the paperwork noting Mum's needs and her preferences from her health records, to the way in which she likes to live, her interests and what makes her happy.
All of this has helped Mum to move into her beautiful room seamlessly, and daily, we are so grateful to the amazing staff who go above and beyond to make sure that Mum is not only happy and comfortable but thriving in her new home. The level of care and love and attention Mum continues to receive is something we are extremely thankful for.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Your Mum is such an amazing lady and what an absolute privilege to be able to be part of her life. Our staff and residents make Pemberley such a beautiful place to live and the genuine care we have for our residents and staff is evident. Thank you for your lovely words about Pemberley. As you know, we are always here to help and support. Welcome to the family.

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Review from Paul S (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience

My mum has only been a resident for a short time at Pemberley House, but she has settled in very well and is happy and content. The staff are so kind and caring, Mum loves them all. I live in Coventry, so I'm unable to visit as much as I'd like, but I'm really impressed with what I've seen. My sister

visits Mum very regularly and speaks really highly of them. Keep up the fantastic work you do, it's much appreciated.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review of the care and our amazing team, here at Pemberley. We pride ourselves on a welcoming, friendly and family-feel environment with professional, quality care standards. We appreciate your kind words. I will pass this on to all the team for you.

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Review from D S (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience

Pemberley House has proved a good choice. Rooms, cleanliness, food, and care are excellent. Activities are provided weekly and the carer and organiser of these are very good and committed, she makes sure residents are enjoying experiences and ensures everyone is involved.
Management is helpful and

personable.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your amazing review of Pemberley. What a lovely man your father is and a privilege to be able to care for him. We love our activities at Pemberley and make sure all our residents engage with them, when able to. From trips out in our minibus to events such as our Summer Fete, we are proud to support the on-going well-being of our residents.

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Review from Vincent A (Relative of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience

The customer service manager and her team supported my mum and I to celebrate her granddaughter's wedding via video link. They decorated the main lounge and made available cakes and beverages to create a fun and festive atmosphere for Mum and the other residents, who all sat around the TV watching the

ceremony. So very heartwarming to hear the others talk and reflect about their own wedding experiences from years bygone. The staff are a credit to the service and it's reflected in their commitment, sensitivity and compassion. Thank you for making it such a memorable day for all.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

What an amazing afternoon for us all! Thank you so much for the privilege to share this with us at Pemberley. Such a magical time for your mother, who enjoyed the live streaming so much. Your mother and family are such a joy to have at Pemberley. Thank you for your kind words.

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Review from Lisa N (Daughter-in-law of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience

We have been very pleased with the care provided by Pemberley House Care Home since my father-in-law took up residence in June 2022. The staff and carers are all very polite, helpful and caring. There is a very good, happy atmosphere in the home with many activities arranged for the residents taking

into account their various care needs. My father-in-law enjoys the food which has really improved over the last six months, having taken on a new chef. There are regular resident meetings where residents can raise any concerns or make requests. Also regular relatives meetings. Any health issues have been dealt with in a timely manner and the carers check on my father-in-law every hour throughout the day and night. Everyone, from the care home manager, customer service manager, reception staff, carers, to housekeeping and maintenance, are all very welcoming, polite and cheerful. They all do an amazing job.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your review of Pemberley House. We really do pride ourselves in having a friendly atmosphere. Your Father-in-Law is our resident ambassador and does fantastic work in the home, welcoming new residents and being a "voice" for residents at meetings. He has recently participated in the new Head Chef and Sous Chef interviews by tasting the food. Thank you so much for your review and I will pass on your kind words to the team.

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Review from L R (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience

My father has been a resident at Pemberley for the past 5 years. The level of care and support he receives from all the staff is just wonderful. The management team are very approachable and are always willing to listen to feedback and quickly resolve any issues that may arise.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

We are so proud of the care and support we provide to residents and their families. Your father has been with us a long time and we have loved caring for him during that time. Thank you for taking the time to write us this review and showing what a caring and approachable home Pemberley is.

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Review from S L (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience

Fantastic home, full of fantastic carers and nurses. Dad is well looked after, thank you. All the staff are very helpful and kind at Pemberley House.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

We are so happy you are pleased with our fantastic home. Pemberley is a welcoming, friendly place and it's a privilege to care for your father. Our nurses, carers and all the other staff take such pride in making Pemberley a great home for our residents.

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Review from K B (Relative of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience

After a lot of discussions, we decided that we have to have more care for Nan/Mum. She has mixed dementia and requires assistance with self-care. It has been a really rocky road, but the whole team have been incredible. They are incredibly supportive of us, as a family, with a shoulder to cry on or

an ear to listen to. You can see how much the whole team really care for Nan/Mum, and how much they want to provide a gold standard of care for all the residents. Nothing is too much for them, and we are very grateful for all their support.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your amazing review of our beautiful home. Genuinely, we pride ourselves on the caring atmosphere of Pemberley. So many of us have been here for 8 years and more and our teamwork is fantastic. I will pass your kind words on to the team. We are so happy to care for her.

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Review from Roslyn S (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience

Generally the care is good.
Communication sometimes is not as good as it could be which can result in issues arising.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your review of Pemberley House. We are proud to be caring, supportive, honest, respectful and accountable and we have taken your individual concerns regarding communication on board. We are so happy to care for your mother in our beautiful home.

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Review from D M (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience

A lovely care home with a comfortable homely feel. The staff and management are very accommodating. Nothing too much trouble.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review. We pride ourselves on providing a homely ambience at Pemberley. We are blessed with a dedicated team that is friendly, knowledgeable, caring and approachable at all times. I will pass your kind words on to the team. What a privilege for us, to care for your husband.

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Review from Fay C (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

My dad moved into Pemberley House early December 2023, the staff have been amazing, professional and so caring. They have helped and supported me through my dad's move into the home. They go the extra mile. The staff are always so friendly and happy to help. They always find the time to listen to you.

My dad is the happiest he has been in a long time and is always saying the staff are great and he is happy that he is at Pemberley.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review of Pemberley and the staff. I will pass your kind words on to the care staff. We do pride ourselves on a friendly and welcoming environment to all residents, relatives and friends.

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Review from Henry A (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience

I was totally blown away by the serenity and friendliness of Pemberley House. It was inviting and gave you an aura of being in a safe and secure place. Each door opened led you to an “Aladdin’s Cave” filled with happiness oozing from all those who lived and worked there. This was where I wanted my 93-year-old

mother to end her circle of life. Indeed I would want to make my reservation now to confirm my place here for when I need it. Mum has been so settled here despite being a challenge to those who have been caring for her. The team caring for her have delivered her care with patience and professionalism worthy of recognition. The mantra to acknowledge each resident as an individual has clearly demonstrated the core values of what is Pemberley House. I am a practising registered nurse myself and I am coming up to my 49th year on the Register. I salute the services you are delivering to those who are vulnerable and totally dependent on you. Respect.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your amazing 5 star review of Pemberley House. We are truly privileged to care for your mother and love that your family are so involved with us as a care home. Our person-centred care is paramount for resident's well-being and care and we are proud we deliver this. Thank you again.

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Review from M L (Nephew of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

Having visited my uncle recently at Pemberley, I am so pleased he now lives there. I was greeted warmly, at reception and shown to my uncle's room. The room was spacious, clean and bright and he had decorated it with pictures, ornaments and small pieces of furniture. He also had taken many of his books

in with him in his own bookcase. The room had a fabulous en-suite wet room too.
Uncle was enjoying the food and introduced me to some of the carers and residents. He says he's happy to be at Pemberley. Next time I visit, I'm going to bring my dog, as my uncle always enjoyed seeing him. Dogs are allowed to visit!

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your amazing review of the care and services your uncle is enjoying at Pemberley House. As a dedicated care team, we take pride in providing the best care for all our residents. And yes, your dog is more than welcome to visit us at Pemberley!

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Review from Josephine A (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

Mum has a beautiful room.
The meals are lovely. Compliments to the chef.
The bathroom is spacious.
There are lots of activities.
Mum enjoyed the Panto Dame!
And took part in ringing the bell.
Mum is slowly settling in.
Pemberley House is a lovely place.
The managers are professional and compassionate,

as are all the staff.
Thank you so much.
And the coffee’s good, thanks.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review of Pemberley House. Your mother has settled into daily life here and it's a joy to provide care to her. Thank you again.

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Review from Julie B (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience

My dad has been in his new home at Pemberley for a month. I can't thank everyone enough. I have now got my life back & can be a daughter to my dad, again as well as my dad getting his life back, too. I feel Dad is being loved & looked after by an incredibly, kind & professional team. As soon as my dad

arrived everyone made Dad so welcome. Dad's room is spacious, beautifully decorated, cosy & everything my dad wants, which isn't much to be fair, but what my dad does want is important to him & the team fully understood, respected & accommodated these needs, immediately. Dad now gets up every day, is clean, happy & has all of the lovely food he wants as well as is cosy in his lovely big chair, in his room, whilst watching his TV. Haven't seen Dad look this well in years! Sadly, Dad is no longer one for being overly sociable, however, the team will always ask Dad whether he would like to take part in all the great activities/events that are always available. Thanks for all you do.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Julie, thank you so much for your lovely review regarding your father's admission to the home. It is so good that you are happy with the care and attention to his care needs.
It is important to us that our residents and relatives have a positive moving-in experience at Pemberley. Thank you, again.

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Review from Christina J (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience

My mother recently moved into Pemberley House. The customer service manager and her team gave us a lot of help with the move and made it as smooth as possible. My mum has settled in nicely and is very comfortable there. Her room is beautifully furnished, the food is delicious, and the staff members

looking after her are patient, kind, friendly and lovely. There are also interesting activities at the home to occupy my mum, and they are run by a great team.
Pemberley House Care Home is an excellent place.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Christina, thank you so much for your amazing review of Pemberley House. We make sure that each and every admission is carefully planned so you, your family and loved ones have the best possible experience.
Your mother has settled well into her new home and enjoys the food and activities she takes part in. It's a pleasure to know your mother and all your family that visit us #onefamily

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Review from Richard B (Son-in-law of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience

My parents-in-law were admitted to Pemberley House Care Home in March 2023. The management and staff at Pemberley could not have been more attentive and welcoming, even to the point of travelling to our home 100 miles away to interview and assess my parent's-in-law. Their treatment and care since admission

have been exemplary and exceptional, with all possible steps being taken both in respect of their pastoral needs and their separate medical requirements. The accommodation, facilities and food are all of very high standards, and they have been treated with kindness, care, dignity and professional expertise by all the team at Pemberley. My wife and I are delighted, highly impressed and very grateful.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely 5-star review of Pemberley. We are so happy that you were pleased with the move-in process and endeavoured to make it as easy as possible for people. Thank you again, and I will pass on your kind words to the team.

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Review from J D (Granddaughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

My gran has recently moved in and the transition process was super smooth and the staff have been amazing. The Manager is so kind and helpful Gran felt at ease and the Customer Service Manager has been amazingly helpful with all the admin and arrangement of moving. The carers are some of the kindest

I've ever met, it truly is a lovely place. Very happy we chose this for granma.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely 5-star review. We strive to ensure the whole move-in process is as smooth as possible for all residents and relatives. At Pemberley, we pride ourselves on excellent communication, transparency and amazing care. I will pass your kind words on to the team.

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Review from Ian S (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience

The staff are amazingly helpful and caring. The home is kept in a very clean state.
The lady I see is a hairdressing client of mine who has just moved in she loves it.

Reply from Louise Mayall, Customer Service Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely review of Pemberley, the staff and the care we provide. We are so happy to hear how well our new residents quickly settle into their new home. I will pass your kind words onto the team.

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Review from Linda C (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report