Review from C H (Friend of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting Pemberley House for a number of years.
The only slight problem has been with agency carers, overall the care has been good with all the staff being kind, caring and helpful.
Although, like most homes it is expensive, I would recommend it to people.

Reply from Hannah Mulholland, Customer Experience Manager at Pemberley House Care Home - Avery Healthcare

Thank you for leaving us a review. It is great to hear that our staff are Kind, caring and helpful, and that you would recommend Pemberley House to others.

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Review from E P (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience

Mummy was rushed into Pemberley House in December and has been cared for and treated with respect. The team on Poolside have gone above and beyond. My mother feels safe and cared for and enjoys her little potters along the corridor, which may sound restrictive but to her, it's brilliant as she is independent

and not stuck in her room.
Food could be a little better apparently but nothing will replace a home-cooked meal!
Thank you team Pemberley for all that you do.

Reply from George Radoicovici, Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your lovely feedback. We have identified the shortfall in cleanliness and food and drink sections and I can reassure you that we are doing our best to improve your loved one experience.

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Review from Linda N (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

I was extremely disappointed that there was no activities or celebration for East in the home this weekend. I know that one of the wellbeing staff resigned and the other was on sick leave, however, I do believe, as a number of the other resident's relatives that the management should have stepped up

and arranged something. The carers and nurses that were on this weekend are marvellous, but they can only do so much with such short resources. I do hope this will change and the King's coronation will be recognised as it should be.

Reply from George Radoicovici, Home Manager at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home. Your comments have been noted regarding the activities and I would like to confirm that this is currently being addressed and activities in the home will be increased. If you have any further concerns or anything you would like to discuss, please do not hesitate to contact the home manager.

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Review from Adele S (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mother-in-law just returned after a fortnight's respite care whilst we were away on holiday. This is her second stay at Pemberley House.
Before and during each stay, I found the staff to be both professional and efficient. Their warmth towards her let us enjoy our holiday, knowing that she was safe

and well.
She did not want to be there, so their patience with her was very much appreciated.
Special thanks to the lady who coordinated the stay - she feels more like a friend to call on in need rather than just a staff member.

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke. We are delighted to hear how happy you are with the care your mother-in-law received on her recent respite stay with us, giving you and your family the peace of mind you deserve. Your feedback is truly invaluable to us and our staff team. I will be sure to pass on your kind words. Best wishes.

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Review from C L (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother went into Pemberley House Care Home five months ago and we are pleased with the care and facilities. As homes go, I would recommend it to friends and family. The food is nice and varied. Nowhere is perfect as it's not your own home. The staff and all the carers, cleaners and nurses are all

very dedicated and caring. The front desk and office staff are all excellent! So far so good!

Reply from Sarah Goswell, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community. It is also lovely to hear that the choice of tasty meals provided by our talented culinary team is so well received. Your feedback is invaluable to us; I will be sure to pass on your kind words to the rest of the staff team. Best wishes.

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Review from Kimberly D (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience

After suffering a fall in April 2022, which related to my father breaking his hip, it was decided that it would be in his best interest for him to go into a care home. This was an especially hard decision as my father lived in an annexe with us, and I was his main carer. However, all the staff at Pemberley

House made this process as easy as possible for me. They welcomed Dad with open arms, and he has settled in very well. His dementia is progressing fast, but I know he is safe, extremely well fed and, above all, happy the majority of the time. Thank you, Pemberley!

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore, we try and make the process as seamless as possible. We are so pleased that he has soon settled into his new surroundings. Best wishes.

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Review from H D (Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience

The staff that work at Pemberley are hardworking, kind and considerate. Reception staff and office staff always greet visitors with a smile and always have time for a chat - always so welcoming. The resident's rooms are large, bright and airy, unlike most homes I have visited.

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is lovely to hear that visitors are greeted with a smile and are made to feel welcome. Your feedback is invaluable to us and our staff team. Best wishes.

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Review from D N (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Residents' welfare and contentment are always at the forefront of the carers. Residents are always addressed by their Christian names. The bedrooms and communal rooms very clean and tidy. Meals and snacks very tasty and well presented. All in all a first class care home

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberley House Care Home in Basingstoke. We are delighted to hear how satisfied you are with our home and facilities. Our dedicated staff team provide an exceptional level of care, meeting our residents' needs. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best Wishes.

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Review from S B (Friend of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience

I am quite satisfied with the care and support my friend is receiving in Pemberley House. The staff are friendly and caring! It has been difficult over the past two years with the pandemic. We seem to have come through eventually!

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis to provide an exemplary level of care. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. Best wishes.

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Review from Pauline W (Daughter-in-law of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

My father-in-law moved into Pemberley in August 2021. It was sad that he could no longer continue living in his own home, but the past few months have proved that it was the best thing for him. The care he has received is second to none. Everyone is so kind and he quickly became part of the Pemberley

family. The rooms are clean, bright and cheerful and it's lovely to see him surrounded by all the things he loves and treasures. His care needs have increased these last few months, and it is such a comfort that despite this he doesn't have to move to a different home. Despite his increased needs he is still encouraged to participate in all the activities and at all times is treated with dignity and gentleness.

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home in Basingstoke and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your father-in-law has soon settled in the loving care community that we create, giving you and your family the peace of mind you deserve. Thank you so much for your kind words and for sharing the positive experience you have received with us. Best wishes.

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Review from S B (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum has a lovely room with a patio. The staff are so caring and treat her with respect and dignity, nothing is too much trouble for them. The management are friendly and very helpful. The food is very good and always nicely presented. The building is well maintained and always clean. The standard

of care is excellent. As a family, we are grateful to all the staff for looking after our loved one.

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. We are also pleased to hear that the choice of tasty meals, freshly prepared by the talented culinary team are well received. It is a true pleasure to have your mum living with us as part of our loving care community. Best wishes, Rachel.

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Review from Rachel Q (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience

My mother, who unfortunately has severe dementia and is confined to bed now, has had wonderful care. Everyone at the home is very kind and empathetic - this includes management, reception/admin and of course the nurses and carers on mum's unit.
It has been distressing to see mum’s marked irreversible

deterioration but I’m grateful that she has is receiving such good care.
As she is unable to communicate I am so relieved to know that the carers understand and anticipate her needs.
I also appreciate the challenges the home have faced during the pandemic.

Reply from Janet Bromley, Home Manager at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home and for your kind words. The whole team enjoys giving your mother the care she requires. She is a wonderful lady, that we have come to know and respect. We would also like to thank you for the support you give the whole team. Best wishes.

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Review from N J (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

Mum has been here for nearly 9 months now and receives excellent care. Staff are always patient and kind and I know that she is always receiving the help she needs. She recently had a short stay in hospital and was so obviously pleased to be back at Pemberley afterwards that we cannot doubt how happy

she is here, even if she is not able to express that herself.

Reply from Rachel Aran, Marketing Administrator at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centred care. It is a true pleasure to have your mum living with us in the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes.

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Review from M S (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My mother spent her final 3 weeks of her life here. The care she received was exceptional and the staff couldn’t have done any more for her. They looked after her every need with kindness, dignity and respect. I am truly grateful that she was here as the support I received too from all the staff, was

second to none. Thank you Pemberley House.

Reply from Alison Sweetman, Deputy Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your positive review, we are all highly appreciative. As with all residents who are nearing the end of their life, it is always a pleasure and honour for all the nurses and care team, to care for them in their final days. Also to meet with the family, which is really on a daily basis, to support them through a very emotional period, which at times is very much like being on a roller coaster, as hopes can sometimes be raised if their loved one has a good day. Your mother was always appreciative of the support with all her care needs, and the quiet environment of the care home. Best Wishes, Alison.

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Review from A D (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

My mother moved to Pemberley House in February 2020, just before the first Covid lockdown, and passed away recently from a cause unrelated to Covid. The care my mother received was excellent, combining professionalism with compassion and genuine affection. I am grateful to everyone for maintaining a

sense of normality throughout extremely difficult times. When my mother became terminally ill, the nursing care she received was of the highest standard. I will be forever grateful.

Reply from Alison Sweetman, Deputy Manager at Pemberley House Care Home - Avery Healthcare

It was a pleasure for myself, as Clinical Lead and the Nursing team to have looked after your mother, she had quite a determined, strong, stoic character, and accepted all that she endured with dignity. There was mutual respect from all the care staff and Nurses who came to know her well. Many conversations and debates were had over many topics, she was a good conversationist, and had a good sense of humour. She is very much missed by the team and residents. Best wishes, Alison.

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Review from Jean B (Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience

Each day, as expected, is different as indeed we are all different.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House.

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Review from V L (Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience

Very well looked after, after surgery.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberley House Care Home. We are delighted to hear how satisfied you are with the exceptional level of care you received from our highly trained staff team.

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Review from Daisy P (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

When my father first became a resident I thought what a fantastic place. The staff, the food and the environment were all first-rate. Sadly as time moved on things have changed dramatically. It saddens me to see how a once vibrant home has lost its sparkle. The soul has been ripped out of the home and

I blame the lack of senior management for this. Two years ago this would have been a five-star rating, sadly now a two. There are still some kind and caring staff left and I hope they stay because Pemberley needs them.

Reply from Victoria O'Hara, Regional Manager at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberly House Care Home. We’re sorry that you feel disappointed with Pemberley House. We are currently addressing the issues you have raised through our formal complaints procedure and will respond to you as discussed. Should you need to discuss any issues, please don't hesitate to contact the Home Manager, who will be more than happy to assist.

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Review from Lisa P (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience

Amazing staff, caring and friendly. During extreme circumstances, they have done their utmost to care for these, vulnerable residents. I cannot speak more highly of them. Such lovely people. Always happy and cannot do enough.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for reviewing Pemberley House Care Home. Our highly trained staff team go above and beyond daily to ensure all our residents receive an exceptional level of care no matter what the circumstances are. Throughout the pandemic, they have strictly followed our stringent hygiene protocols creating a safe, loving, care community. Our staff team are so delighted to hear such kind words and they are truly invaluable to us.

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Review from Tara G (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

The staff at Pemberley House Care Home have always been kind and considerate and quick to attend to any changes in my mother's needs when asked. The atmosphere is friendly and inviting and always clean and tidy almost like a five-star hotel! Despite the challenges this last year has presented they have

shown considerable care and empathy to make my mother comfortable, healthy and happy.

Reply from Ryan Farrelly, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House Care Home. Although the COVID-19 pandemic has been a challenging time for us all, one thing that certainly hasn't been a challenge for our staff team is continuing to deliver the highest level of care whilst keeping our residents safe. It is a true please to have your mother as part of the loving care community we create, and we look forward to inviting you into our home for more regular safe visiting.

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Care Provided by Pemberley House Care Home - Avery Healthcare

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Funding & Fees Guide for Pemberley House Care Home - Avery Healthcare

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