Pemberley House Care Home - Avery Healthcare

Grove Road, Basingstoke RG21 3HL
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9.8 87 Reviews
  • Pemberley House Care Home - Avery Healthcare, Basingstoke
Pemberley House delivers compassionate, 24/7 care to all residents. Compassion is paramount within their Basingstoke care homes.

Couples or companions looking to continue their care journey together are also welcomed at their home, which offers residential, respite, dementia, and nursing care.

Residents often praise the supportive and friendly atmosphere that Pemberley House extends to all occupants and visitors.

Encouraging residents to personalise their bedrooms fosters a homely atmosphere. All bedrooms are equipped with en-suite wet rooms, a TV, and telephone points. Each floor of the Basingstoke care home has its own intimate lounge and dining room. The ground floor café is a popular spot for those who enjoy coffee meet-ups and slices of cake. Additionally, the home boasts its own hair salon.

Their dedicated Facebook page is regularly updated to stay informed about Pemberley House activities. Alternatively, contact the Home Manager for home viewings.

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Care Provided by Pemberley House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Erika Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 3

Funding & Fees Guide for Pemberley House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Pemberley House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pemberley House Care Home - Avery Healthcare Reviews (87)

Total of 87, showing 61-80
9.8

Pemberley House Care Home - Avery Healthcare has a Review Score of 9.8 (9.758) out of 10, based on 23 reviews in the last 2 years. Over all time Pemberley House Care Home - Avery Healthcare has 87 reviews.

Overall Experience

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  • 24
  • 6
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Date Published

87
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Review from Rose P (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the standard of care my mother has received since arriving at Pemberley House. The staff encourage her to engage with the other residents but she is allowed to make free choices at all times. She always looks well and clean and I am kept informed. The food standards and choices
are good and her room and clothes are clean at all times.
Many thanks to all.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your kind words about the care your mother is receiving at Pemberley House.


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Review from Wyatt G (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the whole experience from the start to the current situation.
My mother needed care locally and Pemberley House stood out from our first visit. The staff were very helpful and took time to show us around.
As well, they were very efficient and were very understanding in
arranging for my mother to move in at short notice.
My mother likes the staff and they are very caring and understanding and the environment is very good.
The food is nice and there's a good variety of menus.
The rooms are nice and there is flexibility so you can have your own space and you can join others in the communal area for meals.
As well, if there is an incident they are very professional and keep you informed of what has happened, i.e. a fall and what they are doing about it
So this gives you peace of mind that your loved one is safe and that is key.
The flexibility in visiting times is good because it means we plan ahead with no restrictions.
So I would recommend Pemberley House to everyone.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you so much for your lovely review of Pemberley House. We are very happy that your mother has settled in and that you are pleased with the care provided by us.


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Review from Alison G (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident at Pemberley for 18 months, during which time we have experienced some very challenging times with his behaviour resulting from his Alzheimer's. The staff have sometimes struggled with this aspect of his care but have communicated with us and together we have found ways to
resolve the problems. Dad has only ever been treated with compassion and dignity, from all staff including hospitality, administration and care staff. He loves his home and has a wonderful relationship with staff. He is happy and content and importantly, he is safe and well cared for. Thank you, Pemberley.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your kind words regarding Pemberley House.


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Review from Jonathan H (Brother of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother and I are very happy with the care and attention my brother received at Pemberley. We are very impressed with the standard of cleanliness and general ambience and really appreciate all the staff who are very friendly and caring.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to review Pemberley House.


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Review from Paul K (Son of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in May 2018 and has been looked after very well. Sadly he has passed away now.
It's so friendly and clean and the food is very good.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your kind words. It was an absolute privilege for us to look after your father. Our thoughts are with you at this time.


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Review from M S (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with care and dignity during her sad decline due to dementia.
Staff showed genuine interest and affection.
Communication was overall good and I was kept informed even if a mistake was made.
The support and care shown to myself as a relative was also excellent and Mum's final
days were handled with sympathy and compassion.

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Review from Lyn B (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although sadly my father only had 1 week in Pemberley House before he died I can only give the highest praise to all of the staff that we came in contact with.
Everyone went the extra mile to help us. The home itself and my father's room were very comfortable and welcoming and nothing was too much
trouble to ensure his comfort and wellbeing.

Reply from Louise Mayall, Customer Services Manager at Pemberley House Care Home - Avery Healthcare

Thank you for your kind words about our staff and Home. Our thoughts are with you and your family at this difficult time.


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Review from J R (Wife of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband needs 24hour nursing care following a stroke he suffered. I have found staff to be dedicated, conscientious and caring, across all departments.
His needs are addressed in a timely and caring way. If I have any concerns, staff respond helpfully and do their best to ensure both my husband's
health and social needs are taken seriously.

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Review from Kathy W (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Avery Healthcare have taken over the running of Pemberley House and a permanent manager was appointed, the standard of care my mum has received has improved dramatically.
Mum has been at Pemberley House since January 2014 so we have seen a great deal of change. The permanent staff are marvellous
and appear much happier and better trained now. I would still like fewer agency staff, particularly at night. They do not care in the same way.

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Review from L H (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home that is kind and caring. Always welcoming. Dad is happy and contented here. We could not have chosen a better place for dad to be.

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Review from Rachel F (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Pemberley for nearly 4 years. The standard has improved to a very high standard in every area. The staff are very caring and some even go well above the required standard. They have shown tremendous care and support towards my dad and us recently after the sudden death of my sister.
Everywhere is very clean and welcoming. The new addition of daily cake in the coffee area is a brilliant idea, especially when residents meet friends and relatives for coffee.

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Review from Elizabeth P (Relative of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home providing good care for my mother. She has been here 3 years now and aged 96, is much healthier and happier than she has been for a long time. The staff are excellent, know all the residents and what they like and are caring both for the residents and their relatives. I
can highly recommend them.

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Review from C L (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a friendly welcoming home.
Mum is looked after very well. Her needs are met in every aspect of her care as she is now not able to do anything for herself.

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Review from D L (Son-in-law of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the welcoming smiles and help and friendliness of all staff. The outings and indoor activities are so enjoyable to the residents. Also, an air of peace and quiet if any should require it. I have got to know some to chat to about there past occupations etc which seems to please them.

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Review from A P (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved here in July - he is well looked after by all staff; nursing, housekeeping, activities and catering. All friendly and nothing seems to be too much trouble. Dad has dementia and is already looking better and much calmer. Other family equally impressed.

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Review from D D (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very apprehensive as to how the move from another care home would affect mum. We need not have been concerned as, because of the excellent care and attention she has received, she has quickly settled and accepted her new home. She is relaxed and much happier than she has been in a long time.
She loves joining in with all the activities and is pleased to have made new friends. We now feel that mum's needs are being met and her quality of life has improved. It has been great to share so many laughs with mum since she has moved to Pemberley.

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Review from Sherard F (Resident) assisted by family/friend published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Life at Pemberley is very comfortable - good personal care and nursing requirements are met. The food is excellent, with a good variety of menus but I would prefer the supper time to be a bit later. I have noticed a change lately in the atmosphere and attitude of the staff, and it all seems much friendlier.


There are now more activities and I join in those which particularly appeal to me. My accommodation is excellent, especially the wet room and I am very comfortable there. I have recently purchased an electric wheelchair, which fits perfectly into my room, and has given me back a great deal of independence.


Reply from UK Marketing, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team


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Review from S L (Relative of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Too many changes of management. Too many agency staff - improving at present. Not enough mental/physical stimulation due to insufficient staff. Not enough regular staff on units - moved too often so no consistency for residents. Care staff very caring and gentle, often don't have time for one to one
with residents. Hospitality staff in short supply.

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Review from P Y (Wife of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The main problem is that there are too few regular carers. Even if there are four on duty there are at least three residents that need assistance from two or three carers. When this happens those needing toileting or a drink just have to wait until someone becomes available. There is usually a relative
willing to make tea etc. This is not a criticism of the carers, most of whom are exceptional. The residents are rarely taken out in the minibus. My husband has been out only four times in the two years he's been there. All staff friendly and welcoming.

Reply from UK Marketing, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families life's so will be reporting your feedback to the rest of the team so that your concerns can be addressed.
The Gracewell of Basingstoke Team


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Review from C G (Niece of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very accommodating although some are a little inexperienced. The home as a whole needs more structure and consistent management. Residents need more stimulation and contact to avoid loneliness.

Reply from UK Marketing, Marketing Assistant at Pemberley House Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Basingstoke.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Basingstoke Team


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Pemberley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Pemberley House Care Home - Avery Healthcare is calculated as follows: ( (222 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 273 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pemberley House Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Louise

Louise Mayall

Job Title: Customer Service Manager

Joined: 2016

Louise is an exceptional member of the Pemberley House Care Home team, serving as the dedicated Customer Service Manager for many years. With her wealth of experience and compassionate nature, Louise plays a vital role in ensuring the smooth onboarding process for new residents and their families.


As a Customer Service Manager, Louise understands the importance of providing support and guidance to new residents as they transition into their new homes. She goes above and beyond to ensure that each resident feels welcomed, comfortable, and supported throughout their journey. Louise's warm and friendly demeanour creates an environment where residents and their families feel heard, valued, and cared for.


In addition to her role as a Customer Service Manager, Louise actively participates in various activities and events within the care home. She understands the importance of fostering a sense of community and engagement among residents and staff. Whether it's organizing social gatherings, participating in recreational activities, or simply lending a listening ear.


Andy

Andy Pyman

Job Title: Maintenance Assistant

Joined: 2013

Andy is a dedicated maintenance assistant at Pemberley Care Home, where he has been an integral part of the team for several years. With his exceptional skills and knowledge, Andy ensures that the facility runs smoothly and efficiently.


One of Andy's greatest joys as a maintenance assistant is organising the weekly Wednesday outings for the residents. He takes pride in driving the minibus and creating a safe and enjoyable experience for everyone.


Andy understands that these outings provide a much-needed change of scenery and a chance for the residents to socialise and explore the world outside the care home.
Andy's friendly and approachable nature makes him a beloved member of the Pemberley Care Home community. He is always willing to lend a helping hand and go above and beyond to ensure the residents' needs are met. With his expertise and genuine care for others, Andy plays a crucial role in enhancing the quality of life for everyone at Pemberley Care Home.


Sonia

Sonia Tjihero

Job Title: Administrator

Joined: 2015

Sonia is a dedicated and highly skilled administrator at Pemberley House. She ensures that the residents and their relatives have everything they need when it comes to administration and finance matters.


Sonia genuinely enjoys working at Pemberley House. She finds fulfilment in being able to contribute to the well-being and happiness of the residents. Her dedication extends beyond her professional responsibilities, and her commitment to creating a warm and welcoming environment for everyone involved.


Kaitlin

Kaitlin Cunningham

Job Title: Senior carer

Joined: 2022

Kaitlin’s genuine care and concern for the well-being of the residents make her a trusted and beloved figure within the Pemberley House. She goes above and beyond to ensure that each resident feels valued, respected, and supported. Whether it's assisting with daily tasks, providing emotional support, or simply lending a listening ear, Kaitlin’s dedication to the residents' happiness and comfort is unwavering.


Megan

Megan Burgess

Job Title: Well-being and Activities coordinator

Joined: 2017

Megan is a vibrant and compassionate Well-being and Activities Coordinator at Pemberley House. With a deep passion for enhancing the lives of others, Megan dedicates herself to ensuring that all residents are stimulated, entertained, and fulfilled through a diverse range of activities.


Megan's primary goal is to create an atmosphere where residents feel engaged and connected. She meticulously plans and organizes a wide array of entertainment activities and cultural events to cater to the diverse interests and preferences of the residents. Whether it's arranging live performances, hosting art classes, or organising mindfulness sessions, Megan consistently strives to provide a stimulating and enriching environment for everyone at Pemberley House.


In addition to her role, Megan takes the residents on weekly outings in the minibus. These excursions allow residents to explore the local community, visit nearby attractions, and enjoy new experiences. By consulting with the residents, Megan ensures that each outing is tailored to their individual needs, making every trip a truly person-centred experience.


Megan's warm and friendly nature has made her a beloved figure among the residents at Pemberley House. Her boundless energy and contagious enthusiasm create an atmosphere of positivity and joy.


Tracey

Tracey Dyson

Job Title: Carer

Joined: 2019

Tracy is a passionate and caring carer at Pemberley House. With a deep love for her job, Tracy's dedication shines through in her interactions with the residents. She works tirelessly across all communities within the home, ensuring that each resident receives the utmost care and attention.


Tracy's genuine passion for her work is evident in the joy she finds in spending time with the residents. She delights in witnessing their involvement in various activities, such as singing, dancing, and having fun. Tracy understands the importance of creating a lively and engaging environment that promotes social interaction and a sense of belonging. Through her warm and compassionate nature, she effortlessly fosters a sense of camaraderie among the residents, encouraging them to participate and enjoy themselves to the fullest.