Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 134 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided by Rossetti House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Vale (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rossetti House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,759

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
    Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Rossetti House Reviews (134)

Total of 134, showing 21-40
9.9

Rossetti House has a Review Score of 9.9 (9.873) out of 10, based on 22 reviews in the last 2 years. Over all time Rossetti House has 134 reviews.

Overall Experience

  • 106
  • 24
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Date Published

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Review from Caroline G (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for just over a month. It has not been an easy time for him, the family or the staff. Every effort has been made to keep him comfortable. Staff communication with the family has been good. Always friendly and welcoming to the family. Staff show great kindness to Dad and
have tried hard to improve his experience in a difficult time.

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Review from Claire P (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was at Rossetti House for two and a half years and she required a high level of nursing care throughout that time. We always felt confident that she was in very good hands. Everybody who worked with her was friendly, professional and caring. They always ensured that all her needs were met
and that she was as comfortable as she could be. When restrictions meant that we were unable to visit we knew that they were looking after her and keeping her safe. The atmosphere is very welcoming and all the team are extremely helpful and efficient. The management and nursing staff were very supportive of us being involved with decisions about our mother’s care and they always kept us very well-informed. We are so glad that we found such a lovely environment for our mother’s final years. We are extremely grateful to the whole team there for all the expertise, care and kindness that they gave her from the moment she arrived until her recent passing. We would highly recommend Rossetti House.

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Review from P D (Wife of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care that my husband has here.
All staff are friendly and kind and seem to be fond of my husband, that makes me happy.

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Review from Gillian W (Resident) assisted by family/friend published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole the nursing and care staff very kind and helpful. Food is good mainly. My room is always cleaned satisfactorily. When the home is full it needs an extra carer on my floor. Also happy with management.

Reply from Samantha Debenham, Personal Assistant at Rossetti House

Thank you very much for your review – we were incredibly happy to see your high scores and will pass your kind words about the care onto the team. In regards to your comment on the number of colleagues delivering care in the home, whilst we always make sure we have enough team members to keep all residents safe and well cared for at all times, we are very pleased to let you know we have recently increased the team in the home, since gaining some new residents at Rossetti House, to make sure the care and lifestyle here remains at its high standards for all.


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Review from Jane B (Friend of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly friend, who needed respite care during our house move, went to stay at Rossetti House with some trepidation, having had a poor experience in another care home in a different part of Somerset. However, it swiftly became clear that his reservations were unnecessary. He was delighted at how
kind and caring the team members were, and thoroughly enjoyed his two weeks stay.
At 93, with some mobility issues, he found he was able to access everything he needed with ease and receive the help he required swiftly and kindly. We were delighted that he told us he would be very happy to stay at Rossetti House again! Thank you to all the staff there who gave our friend such a happy, safe and secure stay.

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Review from J D (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum is receiving at Rossetti, Frome is giving me peace of mind. As a family carer, I have so welcomed this support. Kindness, dignity, and attention to detail have been the hallmarks of her stay so far. The staff are adding quality of life with nursing, nutrition, activities, and the wonderful
setting. The move from the residential to the nursing wing, as her needs have changed, has been seamless, and I appreciate the staff welcoming the family as part of her wellbeing and care provision. Thank you.

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Review from Andy R (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Rossetti House at the end of February, following which I am very pleased with the outcome. The carers are available pretty much all of the time and always respond quickly to any requests for help, large or small. The nursing team are on top of mum's various health issues and provide me
with regular updates. The wider team have reacted promptly to the occasions when my mother has had a fall and dealt with all matters professionally and without a fuss. Overall, I am really pleased with the care.


The food is great but if anything, probably too much. Two, or three courses a day is a little too much even though mum accepts what is offered. A light tea would probably be better for her in the evening.


Reply from Samantha Debenham, Personal Assistant at Rossetti House

Thanks for your kind comments about the care provided at Rossetti House, we have passed your comments with regards to a smaller evening meal on to the catering team and will ensure that she has this going forward.


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Review from Alison M (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that we found Rossetti House for our mother and we know that during the pandemic and various lockdowns she has been safe and well looked after. Now that the home is fully open we can see how friendly and welcoming all the staff are to residents and visitors alike. They know the residents
well and treat them with kindness, respect and dignity. Nothing is too much trouble and the staff makes sure that both the mental and physical well-being of our mother is cared for. We would have no hesitation in recommending Rossetti House.

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Review from Gretta P (Niece of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt moved in she was happy and content on the second day. She likes the staff and the food.

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Review from Nina W (Friend of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I went to visit my friend who has recently moved into Gracewell Frome at 4.00pm Saturday 21st and she was still in her nightwear. She suffers from very swollen ankles and her feet were never elevated until I asked her relative, after two weeks, to question this. Whenever I visited her, other than the
day mentioned, she was in the dining room where she seems to spend the majority of her time. She has dementia but is still able to have a conversation but never seems to have anyone to converse with other than the occasional visitor. And she is given food that she has difficulty eating as she has lost all her teeth, which is probably why she spends most of her day in the dining room.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on UK.Marketing@sunriseseniorliving.com or please speak with our General Manager so that we can explore your concerns fully.


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Review from Pam W (Respite Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent a week at Gracewell of Frome having respite care. From the minute I walked into the building I was made to feel most welcome. The staff were friendly, cooperative, caring and communicative. A good start to what has become a very memorable week.
My room was spacious, bright and airy
with an en-suite and television and a door to my own piece of garden.
The food was first class with a varied menu each day. Visitors were welcomed.
Just a very short stroll from riverside walks Gracewell could not be situated in a better place. Quiet, peaceful surroundings close to the town centre. I enjoyed daily walks knowing I had somewhere safe to go back to.
At all times I was treated with dignity and respect. All the staff were eager to assist me in any way they could.
The week went too quickly and I didn’t have to think twice about booking another respite holiday. I can’t wait to reunite with the staff and enjoy another break.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and are looking forward to welcoming you back in the future.


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Review from Jean D (Sister of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's memory was beginning to fail her and she was having trouble with day-to-day housework and cooking. When her husband died she was completely lost. As I was her only relative close enough to help I tried my best to keep her safe and fed properly. My husband and I had booked a holiday and when
it came close to that we had to re-think. Her choice was to go and live with other people and after a very long search, we found Gracewell in Frome, only a few miles from us. We took her to see it and she didn't want to come away. Within a couple of weeks, she was happily living there, being only the third resident, and she hasn't looked back.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your sister has settled in so well to Gracewell of Frome. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Mary M (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and attentiveness of all of the staff are excellent. I feel my father is in very safe hands.
The staff are really respectful of the residents, and that is important. I notice they knock before they enter father’s room.
The facilities are well laid out, and the rooms are really clean.
The dining room is very well aired and set out.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Frome, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell, we believe this creates a relaxed and friendly environment for our residents to call home. The team will appreciate your kind words; thank you.


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Review from P W (Respite Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just completed one week's respite in Gracewell of Frome, and my experience far outweighed my expectations. From the minute I arrived, I was made welcome. My room was comfortable and very clean, and I was touched by the welcome gift pack. Every member of staff was conscientious, caring, considerate
in every aspect of their individual roles. I wouldn't hesitate to return to you.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change. The team will appreciate your kind words.


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Review from Hilary G (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were grateful we found Gracewell after a negative experience in another home regarding two weeks respite. Mum spent the last three months of her life here at Gracewell of Frome. She received excellent care and kindness by all included in her nursing. Nothing was too much trouble. Our family were
also treated with respect and thoughtfulness, making a very difficult time a little easier. Thank you to all at Gracewell of Frome.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.


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Review from A S (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well received. Well looked after and fed. The chairs not so comfortable. Lack of a stool in the shower. All the staff were happy and wanted to give service.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments.


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Review from Nicholas G (Son of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is healthy and happy at Gracewell of Frome and this is our prime priority.
Staff and operations:-
- My brother and I have found the staff helpful, sensitive, interested and professional, both in our needs and my father's requirements. In addition, communication has been very good, especially
with regard to Covid 19.
Facilities:-
- the home is well-equipped, clean and bright, with interesting views, which is good for my father.
General:-
- Gracewell of Frome has a good positive atmosphere.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.


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Review from Jane B (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my mother became a resident at Gracewell over three years ago I was happy with the care she received. This is no longer the case because the level of care/carers has reduced, typically 1.5 carers to a wing - usually made up of 10 residents, but sometimes as little as 1 carer per wing/10 residents.
Most residents have some degree of dementia, some have a significant level of dementia. In my view, this is unsafe and places residents at risk. Specifically, the lack of adequate supervision has led to my mother falling. This is not a criticism of individual carers, all of whom I hold in high regard and who do their best in difficult circumstances.
Other observations are that there is a high turnover of staff and reliance on agency staff who often have little or no knowledge of the needs of the residents.
Additionally, the high fee level paid by residents at Gracewell of Frome cannot be justified when residents' needs are not being met sufficiently well to maintain their safety and wellbeing.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on UK.Marketing@sunriseseniorliving.com or please speak with our General Manager so that we can explore your concerns fully.


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Review from Sarah K (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so fortunate to have a wonderful home on our doorstep. The staff is superb; caring, compassionate and professional. My mother has been allowed to maintain her dignity with this level of care. The home’s reaction to COVID has been impeccable - a real testament to their diligence and management.

Reply from Jemma Griffiths, General Manager at Rossetti House

The team here at Gracewell of Frome would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Mike S (Son of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both live at Gracewell of Frome: mum has been there for several years, and my father moved in earlier this year. The pastoral care is first class: through happier "normal" days and more challenging health crises during the pandemic the care has been wonderful. Staff are friendly and genuinely
care both for my sister and me as well as for our parents. This has been across the board: carers, cleaners, nurses and managers, all have made this "home".

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Rossetti House is calculated as follows: ( (232 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.