Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 134 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided by Rossetti House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Vale (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rossetti House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,759

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
    Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Rossetti House Reviews (134)

Total of 134, showing 41-60
9.9

Rossetti House has a Review Score of 9.9 (9.873) out of 10, based on 22 reviews in the last 2 years. Over all time Rossetti House has 134 reviews.

Overall Experience

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  • 24
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Date Published

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Review from Sheila H (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long and difficult search, we found Gracewell of Frome. From the moment of our first meeting and discussions with the home, we had a good feeling! Staff were friendly, warm and considerate. The furniture, layout and ambience of the home were so far from the 'institutional' and dull that we had
been seeing. Before COVID, the list of activities was comprehensive, and even since lockdown restrictions the home has maintained and adapted to provide an engaging and stimulating environment for the residents.
Since COVID, Gracewell has to be commended for their diligence and meticulous planning to ensure the safety and well being of Mum. They have kept the resident's family closely informed and are always available to answer questions. Regular FaceTime calls with Mum, although not quite the same as seeing her in the flesh, has been a brilliant way of maintaining contact with Mum. Many thanks, Gracewell, hard though it was to put Mum in a home, it was the right decision to choose Gracewell.

Reply from Jemma Griffiths, General Manager at Rossetti House

Gracewell of Frome appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.


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Review from S M (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff was extremely caring and Mum certainly feels she was well cared for. Mum went in during lockdown and we felt it was to be her permanent home as she was unable to cope at home. However, much to our delight was returned to health and now home. Although we know it was a difficult time for all,
the staffing levels were short with agency staff often. Unfortunately, the quality of food had deteriorated since her last respite stay three years ago.

Reply from Jemma Griffiths, General Manager at Rossetti House

At Gracewell we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Gracewell of Frome are open to requests that our residents would love to see. We are always open to feedback and will take your comments on board.


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Review from B B (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Gracewell of Frome since 2018. We have found the care he receives, the dedication of staff and quality of surroundings to be excellent. My father considers Gracewell his home and is very settled, despite the current Covid-19 crisis.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Frome. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from A F (Son of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Frome is an excellent home. They have taken great care of my father both before the outbreak of Covid-19 and during the crisis. They are always willing to help in any way they can. The home has excellent public facilities and lovely private rooms.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from E C (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal care for both my parents has been exemplary and I am so very grateful. Even contact by phone from the sister in charge to me has been both reassuring and keeping me in the loop. My only criticism is from both my parents that the meals are sometimes tasteless and unattractive - so dependant
on the chef in charge. Meals are so important to the elderly and an important part of their routine.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the home manager if you would like to discuss this in further detail.


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Review from R T (Son of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and well kept. Good facilities, staff kind and knowledgable. Good response to changing medical situation. Good food.

Reply from Jemma Griffiths, General Manager at Rossetti House

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Frome, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from A W (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Frome is a lovely residential home. As you approach the building, it is very pleasing on the eye. The setting is nice, as it is situated very near to a park with the river running through, which you can follow to walk to the town. When you enter the reception and bistro area, it has a nice,
relaxed feel. The staff are all very friendly and welcoming. The rooms are decorated very nicely and well furnished, including a wet room with washbasin and toilet. The garden area is well laid out and equipped for the residents to enjoy. The residents are offered a wide choice of activities including quizzes, bingo, jigsaws, singing and there is a cinema room. There is always a choice at mealtimes, the meals are very nice, and family and friends are able to eat with their loved one for a very small price. Drinks and snacks are also readily available. I feel that my Dad is very well looked after at Gracewell and is also very happy living there.

Reply from Jemma Griffiths, General Manager at Rossetti House

Our team here at Gracewell of Frome are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from K D (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I feel the care my mother receives is very good. The staff are polite, helpful and friendly. The surroundings are clean, bright and attractive. The main issue relates to the quality and selection of the meals provided. Sometimes supplies of basic foods run out, and I do have concerns that
the food is not as healthy and nutritious as it could be.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.


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Review from Lucy H (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a month at Gracewells for respite care after a bad fall. After the trauma and stress of 11-days in the hospital, she found it a calm, relaxing environment. Her ensuite room was spotlessly clean, quiet and well decorated; she was welcomed and made to feel at home. She felt she could rest and
take her time to recover. Mum is now home, doing well and is full of praise for the care home.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future, if her requirements change.


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Review from Anne C (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell provides an excellent level of care being very attentive to residents needs. Until the current pandemic family and friends were always welcome with a lovely garden to sit/walk in when the weather allowed. From what I have tried the food is very good, and there is always a super selection
of cakes, fruit etc available for residents to enjoy. The entertainment team really do try very hard to provide as much variety to life as possible. Picnics in the garden, concerts, visiting entertainments as well as hobbies for residents to become involved in. They do their very best to include those on the upper floors who might still be well enough to join in certain events. Alternatively, there are arrangements made for more suitable events to happen upstairs. Gracewell is situated opposite a park which leads to Frome town centre a ten-minute walk away. This has provided my mother with many enjoyable outings which maintain her feeling of independence.

Reply from Jemma Griffiths, General Manager at Rossetti House

Our team here at Gracewell of Frome are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents. We are so glad to hear the activities provided are one of your favorite elements of our home.


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Review from J G (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum received high-quality care at Gtacewell of Frome. The staff were absolutely fantastic and were kind, patient and treated her with dignity at all times. I cannot fault any of the staff, although sometimes it felt that more was needed sometimes. Mum had to wait a little longer when she called them,
and she would have loved more time with the staff to chat. The food was a little inconsistent, but overall, I would absolutely recommend Gracewell.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Frome and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from D W (Husband of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life does not prepare one for the talk of putting a wife into a care home. Gracewell of Frome was the eighteenth care home that I considered, and I felt at home at once. I was listened to, there was a 'can do' attitude, and the complexities of a very demanding process were clarified and eased for me.
My wife has been happy and well cared for by friendly, skilled staff, and her settling in difficulties was treated well. She could not be in a better place during the Covid-19 Pandemic.

Reply from Jemma Griffiths, General Manager at Rossetti House

Gracewell of Frome appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your wife has settled in well.


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Review from J T (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Gracewell for nearly four years and always said how lucky she was to be there. She had moved to Gracewell from another location, which was a big wrench, but with the support of the very caring staff, she soon settled and enjoyed making new friends, the wide range of activities and the
varied food options. It was her home! As she became more frail, her needs were met with great skill and compassion. For me, it was reassuring to know that from management to carers and cleaners - everyone was doing their best for her. It's an amazing staff team and I am so grateful to them all.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from L F (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Gracewell a year now and the staff were excellent in helping her settle, which wasn't easy. They are always so welcoming and friendly to the families and treat the residents with kindness, care and respect whilst also being fun and light-hearted. The last 8-weeks with this horrible
virus and not being able to visit have been really hard but would have been even worse without the wonderful staff and management.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your mum has settled in so well to Gracewell of Frome. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from S L (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found Gracewell staff to ve very caring and patient with my father. During the Covid lockdown, they have gone above and beyond their remit to care for the residents and continued to do so putting their own health on the line. I would like to give both staff and management my heartfelt thanks.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from C H (Husband of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Frome has an excellent reputation. When I could no longer look after my wife, who has advanced Alzheimer's. I visited Gracewelll with my two daughters, and we were most impressed by the general ambience of the home and the helpfulness of the staff. My wife has settled in quickly, and we
are confident she is in good hands. We made the right choice.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us. These will be shared with the team.


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Review from K C (Nephew of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had several very helpful meetings and phone calls with the staff of Gracewell of Frome, prior to my aunt moving in. We moved her in on 12th March, just prior to the Coronavirus lockdown. The staff were extremely welcoming and helpful at all times, and have helped my aunt settle in very well - this
was very important as we were only able to visit her once more, because of stopping all visits. My aunt has been looked after with care and consideration of the highest standard.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.


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Review from R H (Brother-in-law of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been in three other care homes before Gracewell in Frome, and I can safely say that none was up to this standard. Being modern and purpose-built, it offers an exceptionally good environment and combined with a high standard of care. A lovely place to see out the rest of her life.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome, we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Wendy D (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early last year, after a couple of months in hospital, my 96-year-old father had to give up the good fight of looking after my 92-year-old mother at their home of over 30 years and accept they would have to move into a nursing home. We were so fortunate that we found Gracewell of Frome and that both
my parents could be accommodated, albeit on different floors due to their differing care needs. We cannot thank all the staff enough for the care, compassion, kindness and good humour they have shown to my parents and myself. My father passed away peacefully 3 months ago and we could not have asked for more support. My mother continues to be cared for at Gracewell of Frome. During these challenging times, the staff are going the extra mile in keeping residents and staff safe and communicating honestly and openly with residents' families, including arranging regular FaceTime between residents and their families. I cannot recommend Gracewell of Frome highly enough.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this extended to family members and friends, and your mother continues to experience this.


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Review from Emma O (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home with pretty surroundings, but the best thing about Gracewell; is the amazing staff! My dad has such wonderful care from the nurses and carers. They always know exactly what my dad has been up to, how he is feeling, how he has slept etc whenever I call. They really go the extra
mile to help with organising hospital appointments or phone calls. I feel happy knowing that he is so well looked after when I can't be there. Thank you, everyone!

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Frome. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Rossetti House is calculated as follows: ( (232 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.