Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 134 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided by Rossetti House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Vale (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rossetti House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,759

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
    Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Rossetti House Reviews (134)

Total of 134, showing 61-80
9.9

Rossetti House has a Review Score of 9.9 (9.873) out of 10, based on 22 reviews in the last 2 years. Over all time Rossetti House has 134 reviews.

Overall Experience

  • 106
  • 24
  • 3
  • 1
  • 0

Date Published

134
2
9
22
112

Review from Fiona K (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very smart and clean care home though some décor now becoming rather worn with precedence being given to public rooms rather than residents accommodation. Permanent care staff excellent though, despite admission managers statement of using few agency staff, this does not appear to be the case, particularly
at night. My mother often has to wait an unreasonable amount of time for help after calling as staffing numbers appear to be poor. Menus look good on paper but the quality and cooking of food are very poor.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us at UK.Marketing@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.


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Review from K L (Husband of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident from September 2013 to her death in February 2020. I cannot fault the wonderful care they gave her. They made her last 6 1/2 years as comfortable and pleasant as possible and always treated her (and me) with gentle kindness. Everything about the place is designed and organised
well to meet the requirements. The food is excellent and the surroundings always clean and well maintained.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from E C (Respite Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying with Gracewell Healthcare for four weeks as respite care and treatment for a broken back. I've used a very pleasant room, the staff have been kind, and most importantly encouraging. I can now walk again and enjoy being in the garden. I haven't used many of the activities but there
was always something arranged which looked interesting. As I am a widow, I enjoyed the food being cooked for me.

Reply from Jemma Griffiths, General Manager at Rossetti House

At Gracewell of Frome, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by yourself.


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Review from Veronica R (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided for my mother has been excellent. Since our very first appointment to review the property, we have been very impressed by the professionalism, courtesy, kindness and respect shown by the staff at Gracewell of Frome. The wonderful care received by my mother has enabled her to regain
her confidence and mobility to the point she can return home. We shall definitely return to Gracewell of Frome, should we need to in the future.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future, if requirements change.


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Review from J F (Sister-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support from all the staff and management.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from D C (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team were excellent before moving my parents in for one month's respite.
It seems everything had been thought of. Very friendly and caring staff.
The home felt like a top-class hotel, which then it lost the "at home" feel. Maybe because my parents were only there for a month. Otherwise, we would
have tried to make their rooms much more familiar and cosier.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for your comments and taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We do always welcome residents bringing in some personal items to help make their rooms feel more familiar to them to help make their stay more enjoyable.


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Review from S D (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first (November 2013) to the last (August 2019), the carers, staff and nurses looked after, cared for and loved my mother. She felt safe, secure and comfortable and therefore, as her only child, so did I. The medical staff were knowledgeable and supportive as were all those who cared for my
mother. My abiding memory of Gracewell of Frome will be that mum was comfortable and that all those who looked after her went way beyond the call of duty. Thank you.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from S N (Son of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with the team at Gracewell of Frome, it became obvious that this was an exceptional care home.
The admissions manager was absolutely wonderful in maintaining contact and keeping us fully informed.
The reception staff were always welcoming and willing to assist in any way possible.
The
nursing staff were truly amazing. The level of care and kindness they provided for our father was everything one could ever have hoped for and I will never be able to thank you enough for this.
The care home itself is well organised with great facilities for residents and visitors and overall, provides a wonderful environment for those in care and those visiting.
A place such as this is never about one person but the whole team and the happy, helpful team at Gracewell of Frome are without a doubt a credit to their profession.
Gracewell of Frome is surely a shining example of how all care homes should be.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Jacqui L (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Gracewell after spending many months in hospital. The staff on the memory floor have so much patience, understanding and kindness. Everyone in the home is welcoming and friendly. When my father and myself leave, we know Mum is safe and well cared for.
Nothing is too much trouble, today
was my parent's wedding anniversary and as usual, the staff excelled themselves. It is a difficult time for us as a family. That is made a little easier by knowing that Mum is treated with compassion, kindness, dignity and respect.
Thank you so very much.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Peter W (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had 18 months care in Gracewell of Frome. He died there in 1oth May 2019. In all that time, he was very well looked after and very happy there. His 3 children visited him often and can vouch for his high regard of the care home's facilities and staff. We are all 3 of us very impressed
with Gracewell. Well done to all the staff, both administration and care staff. Thank you.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Mirella A (Friend of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Gracewell's, the staff are very friendly, right from management to the housekeeping staff.
I would highly recommend Gracewell's, the rooms are well equipped and comfortable. There are always activities going on here, hairdressers, cinema. Lovely garden to sit in.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Caroline H (Friend of Resident) published on 22 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful.


Everywhere is very clean and well maintained.


Happy atmosphere.


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Review from M S (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mediocre food.
Staff shortages.
Staff are very supportive.

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Review from Chris G (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived here for just over a year. He was very happy and well cared for. All the staff are friendly and helpful and nothing was ever too much trouble. Sadly, he passed away recently but the caring and support has continued.

Reply from Marketing, Marketing at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from John G (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises are 5* and the staff are very friendly and welcoming. The care is excellent as is the coffee.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from R S (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standards of care at Gracewell of Frome is exceptional. Friendly staff are always helpful in every way.
My family is thankful that our mother is looked after with the utmost kindness and dignity at Gracewell over the past year.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from R D (Cousin of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell is a well run residential home. The staff are excellent, caring and compassionate. I always feel welcome and am impressed by how friendly and polite all staff are to residents and visitors alike.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Mary K (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care assistants are lovely and look after my Mother very well. I like the activities which Mother sometimes joins in with.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from John S (Husband of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Gracewell of Frome provides excellent care for the residents. My wife has been there for four years and during that time I think she is happy there. Suffering from dementia, it is impossible to have a meaningful conversation with her. As the care home manager and assistant manager have only
been recently appointed, it is too early to give a definitive opinion of them, but I trust that the care and affection shown by the carers and nurses toward the residents will carry on as before.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from John F (Respite Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very helpful and kind. It was a pleasant environment and I found the whole experience quite enjoyable.
I would recommend this to anyone seeking a kind, caring and well-managed facility.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Rossetti House is calculated as follows: ( (232 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.