Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 134 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided by Rossetti House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Vale (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rossetti House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,759

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
    Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Rossetti House Reviews (134)

Total of 134, showing 81-100
9.9

Rossetti House has a Review Score of 9.9 (9.873) out of 10, based on 22 reviews in the last 2 years. Over all time Rossetti House has 134 reviews.

Overall Experience

  • 106
  • 24
  • 3
  • 1
  • 0

Date Published

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9
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Review from Ann H (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a broken hip at 96, Mum made the brave decision to give up independent living and move to a home in Somerset - two things she previously ruled out. The move to Gracewell was seamless, thanks to all the staff involved and Mum has settled well in her suite. Now her pictures and personal possessions
are in place, it feels a lot like home. All the staff, without exception, are helpful and friendly and the family feel welcome at every visit, including the great-grandchildren who love the treats from the coffee shop.

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Review from Henry E (Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here for the past year in accommodation and staff has been excellent. Could not have had better care and service.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Virginia P (Wife of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience during my husband's stay was the care and compassion shown to him. He had a major stroke so no speech. Also, love and care shown to me at this very difficult time.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from J C (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always seem pleasant and friendly.
Like the foyer with coffee etc. Feels more like a country hotel than an institution. Garden pleasant to walk around and sit in. Like individual garden areas outside the patio doors.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Ian H (Son of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are outstanding at every level - no hint of anyone "being in the wrong job". One carer appeared with flowers from her own garden for my mother on her birthday.


A huge plus is the way in which the health of residents is closely monitored by one of the most forward-looking medical practices

in the country.


Ancillary services such as chiropody, manicure and hair styling are readily available in the fully equipped salon or in the resident's own room. Visiting professionals here are absolutely up to the standard set by the home's own staff.


Of course, nothing is ever perfect and one would wish that the layout of the residents' own rooms made it easier to manoeuvre wheelchairs and other necessary equipment, although the carers manage this with good grace.


Recommend Gracewell of Frome? Without hesitation.


Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Frome Team


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Review from Betty S (Friend of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home anyone could want and need. Everything to everyone, so friendly and clean 100%.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from C P (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent 4 weeks in Gracewell while I recovered from surgery. I was very happy for him to be there but he didn't enjoy his time as there was really no one for him to socialize with. He disliked being locked in although I did explain why the doors were locked. I did feel he would have been happier
on the ground floor as his dementia is not so advanced.
The staff were jolly and very friendly.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Janet R (Respite Resident) assisted by family/friend published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay. Everyone was very helpful. I hope to come back and stay again.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to review Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.
The Gracewell of Frome Team


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Review from Peggy C (Friend of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting numerous times since 2012. The standard has never dropped. The staff are always welcoming.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Helen R (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting our friend, I have always found the care home clean, welcoming, pleasant, friendly and helpful staff and with nice touches e.g. coffee area. My friend has mentioned how attentive the staff are to him ad they have popped into his room to check him, always knocking first. I have nothing
but praise.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from David S (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gracewell Frome for over 2 1/12 years. She has been extremely well cared for both in residential and nursing units. The staff without exception have been friendly, caring and professional. Any issues that have arisen have been dealt with speedily and efficiently. The atmosphere
in the home is wonderful as are the facilities. Highly recommended.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Ian F (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I selected Gracewell for my parents due to the professional, caring and understanding attitude displayed by all staff, and by the impressive standards of the facilities and internal fittings. I was kept informed of matters concerning my parents at all times and was actively encouraged to visit and take
part and share in activities. I was always made to feel welcome during visits. Sadly my parents both passed away during the first month of residency but again, the staff were sympathetic, caring and professional in dealing with this situation.

Reply from Marketing, Marketing at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from A W (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit to my new home, I was most impressed with the everything. It looked more like a grand 5-star hotel than a care home. All members of the staff have been very kind and have greatly helped me to settle down.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from M J S (Husband of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the husband of the resident who has had an acute stroke. I chose this nursing care home for the following reasons. Firstly because the Care Quality Commission report gave all five categories inspected a grade of Good. Secondly, because two acquaintances with connections to the home recommended it
and thirdly because the home had a pleasant atmosphere and more particularly the staff I met were very capable and above all caring.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from S P (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move from the care home she was in. This process can be stressful to the resident and relative who has to organise this. It is especially difficult trying to organise this over Christmas. Management and staff excelled themselves to enable this to happen and there is clear evidence of
caring teamwork. My mother has settled in quickly and looks very well, happy and cared for. She particularly enjoys interacting with staff and residents and joining in activities. The care staff go the extra mile; my mother looks well groomed. Thanks, Gracewell.

Reply from Marketing, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Nancy B (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Dad's care. He is always clean and looks cared for. Staff are always very helpful and families are always welcomed. We like the cafe - downstairs has a space to go and enjoy coffee with Dad if the weather isn't great. I can't actually think of anything negative to say! Very happy with
our choice!

Reply from Marketing, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Steven S (Regular Volunteer) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my befriending client three times a week in Gracewell and have done for around 3 1/2 years. The staff are friendly, efficient and very caring towards him. I marvel at their patience, with the responsibility they have. I would certainly trust them with any relative of mine.

Reply from Marketing, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Christopher W (Friend of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming entrance. I love the staff and rooms. I'm a bit disappointed that you got no discount when residents spend weeks in hospital. I know they still have the room but they are getting no care or food etc. Even 10% discount would be good.

Reply from Marketing, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Jonathan W (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute that my mother and I first met the Home Admission Advisor, we knew that this was going to be the home for my mother.
The way that she showed respect and warmth towards my mother endeared us to the home.
The carers and nurses have built a lasting relationship with my mother which puts
my mind completely at rest.
This fantastic nursing home is more like one big family.
My mother and I could not be happier with our choice.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Juliette W (Friend of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, can't do enough to help. Very clean and tidy. Food excellent. Plenty of activities for everyone.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Rossetti House is calculated as follows: ( (232 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.