Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 134 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided by Rossetti House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Vale (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rossetti House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,759

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
    Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Rossetti House Reviews (134)

Total of 134, showing 101-120
9.9

Rossetti House has a Review Score of 9.9 (9.873) out of 10, based on 22 reviews in the last 2 years. Over all time Rossetti House has 134 reviews.

Overall Experience

  • 106
  • 24
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Date Published

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Review from L H (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Gracewell is excellent, reception staff are lovely. It seems to me that all staff are friendly which rubs off on everyone.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from H C (Respite Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Gracewell of Frome for a period of four weeks. All the staff were very helpful and ready to deal with any problems. They showed care and respect and made it a relaxing yet active time.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Ian B (Son-in-law of Resident) assisted by family/friend published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has dementia and has just moved into Gracewell (Frome). My wife and I have been very impressed with their professional, friendly and approachable manner.
The standard of care and understanding of his needs is very impressive. They are also very supportive as both my wife and her dad
adjust to his new situation.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Georgina B (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the environment and staff during an initial visit to a friend who is an established resident. On this basis, we have just placed my father who is 91 with dementia, in their care.
Throughout the stressful process, their guidance, support and understanding has been excellent. The
staff are reassuring and professional in all they do. They instil confidence and I have been so grateful for their care of my father and can't thank them enough.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from A P (Son-in-law of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run establishment with professional and caring staff. Nice rooms and many activities.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Dawn P (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Frome is a wonderful home. The decor is clean and comfortable and homely. The opportunities for having fun and activities for the elderly are imaginative and appropriate. There is an atmosphere of calm and caring. The staff are all considerate and caring and highly committed to making the
residents lives more enjoyable. They make life good for all residents despite the varied problems they may be presented with. I highly recommend this home and commend the staff.

Reply from Lewis Sluman, Digital Marketing Executive at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Louise C (Great-granddaughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed for 1 month after leaving from and hospital to build her strength and confidence after a fall and breaking her wrist. The staff couldn't do enough for her and also for myself and family.


I very much enjoyed visiting my nan in such a comfortable and welcoming environment and surroundings.
But

even more importantly my 18-year-old jack russell Ella Bella was in her element.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to review Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your nan stay with us and looking forward to welcoming them back in the future if their requirements change.
The Gracewell of Frome Team.


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Review from Angie B (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Gracewell of Frome since early May. He has Dementia and decreasing mobility at aged 96 years. I have been very impressed with the care that he has been receiving. The staff are all very kind and patient and take a lot of trouble to provide him with an appropriate care
package for his needs. There are activities and entertainment that he has been able to join in and he also seems calm, relaxed and contented which is very comforting for his family.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from M C (Daughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gracewell for about 6 weeks and so far it has been a very positive experience. Most importantly, the staff are caring and friendly.
There are plenty of activities and the staff take the time to sit with and talk to the residents. There is a positive staff attitude towards dementia.
We like the way the home is organised into sections with up to 10 in each "wing". It means residents become familiar with a small group of people, eating and sitting together. Also, the garden is a huge asset in good weather. Having a receptionist means, as a visitor, you always get a warm welcome.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Vicky S (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosetti is a wonderfully designed, beautifully clean and friendly care home. Rosetti is full of smiling, helpful staff who have all the residents individual time and dignity. The range of activities is amazing and so varied. My mum has improved so much since she has been here it makes me happy.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Helen O (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell's design, with small groups of rooms arranged around an easily accessible garden, makes for a feeling of home from home and the home is very much centred around the needs and desires of the residents. My late mother experienced Gracewell of Frome first as a mobile and independent resident
and then later confined to bed in the nursing wing. The home is friendly and welcoming to residents and their families and the care was exemplary throughout. During the last two weeks of my mother's life, we couldn't have wished for better or more loving support from everyone at Gracewell and this significantly contributed to her comfort and peacefulness as she drifted towards the end.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Kay F (Daughter of Resident) published on 9 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise the staff at Gracewell of Frome. The residents, including my mother, are well cared for, the food is good, the standards of cleanliness exceptionally high and the atmosphere welcoming. Like many people, I was worried about moving my mother into a care home but to see how settled and
happy she is, without becoming institutionalised, has put my mind at rest. I would wholeheartedly recommend Gracewell of Frome to others looking for a safe and secure place for their relatives.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Caroline W (Daughter of Resident) published on 28 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here for just over 3 years now. She has vascular dementia with Alzheimer's and consequently, life and relationships can be a struggle. The staff are very caring and know her so well, that they can ensure that her life is a happy and comfortable one. They know her changing behaviours
and the reasons for these so they can prevent difficulties arising and upsets happening. She trusts them which is extremely important. Her physical needs are well met too and the nursing care is very good.
I visited a lot of care homes before I chose Rossetti House, but there was honestly no contest and my choice was an easy one. We are always made to feel very welcome and the staff care for my wellbeing too, recognising when I am sad due to my mum's cruel condition. The support that I have received has been really important in helping me to come to terms with my mum's condition and this new chapter in her (and my) life.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from N S (Friend of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care in a difficult situation.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from E B (Friend of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from D T (Friend of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell (Frome) is friendly and welcoming. All of the staff, medical and administrative, are extremely helpful. The building, residents' rooms and facilities are really excellent. Super clean. Nothing seems to be any trouble for the staff who are polite and helpful at all times. As a regular visitor,k
it is a pleasure to come and feel involved.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from J F (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited another home for 19 years, there is no comparison. It is excellent here at Gracewell.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Michelle C (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of this home is exceptionally good. The staff are fantastic and very caring, treating people with the dignity they deserve. This home feels very homely and the cleanliness is to a high standard. I would highly recommend this care provider to people and family members I know. I would
be happy that if one of my family members needed their services, they would be in good caring hands.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from B E (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for three years now and has settled in very well. He is fed well and I feel is now safe and cared for he has a single lovely downstairs ensuite room with french doors opening outside which will be lovely when the weather warms up. There is a cinema room where he has enjoyed
watching the rugby. It is bright airy surroundings which always smells clean!

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Stephen J (Regular Volunteer) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff here are always friendly, helpful and polite.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Activities

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Rossetti House is calculated as follows: ( (232 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.