Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 134 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided by Rossetti House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Vale (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rossetti House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,559
    • Self-Funded Residential Dementia Care from £1,759

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
    Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Rossetti House Reviews (134)

Total of 134, showing 121-134
9.9

Rossetti House has a Review Score of 9.9 (9.873) out of 10, based on 22 reviews in the last 2 years. Over all time Rossetti House has 134 reviews.

Overall Experience

  • 106
  • 24
  • 3
  • 1
  • 0

Date Published

134
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9
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112

Review from Michael C (Power of Attorney of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All around very happy with care and support.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from H G (Resident) assisted by family/friend published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well cared for during a time of ill health. The carers have looked after me wonderfully. The rooms are kept beautifully clean.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Teresa F (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff, both carers and admin who have cared for my parents with kindness, respect and humour. I highly recommend this care home to anyone who is looking for exceptional care with dignity and understanding in excellent surroundings. Abundant and delicious food, help-yourself
'cafe' are and a welcome for locals to drop in - it is the place to be.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from M G (Resident) assisted by family/friend published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have had a pleasant stay and most importantly been feeling safe and comfortable. The staff have been really helpful.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Mark E (Son-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law passed away this month after nearly 3 years of absolutely super care from Gracewell of From. The last two years, in particular, have been of ever-increasing standards. The staff are extremely caring with genuine concern and interest in the welfare of their patients. I know they absolutely
adored him. His death in the home was dealt with great compassion and I will be eternally grateful with the love and dignity they gave to him in the last year of his life.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Carly W (Granddaughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have wished for a better home for my 88-year-old nan. Everyone was so welcoming and caring, especially one who treated us like family and made a very sad situation feel like a positive move. My nan, within 3 days said she never wants to leave and that this is now her home. The care we couldn't
fault and the food is very varied and good quality. Gracewell really has thought of everything to suit everyone from the decor to the entertainment and we would thoroughly recommend this to everyone. I have my nan back.

Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.


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Review from Caroline N (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Gracewell of Frome for 4 weeks as she was terminally ill. We cannot fault the care she was given and the compassion the nursing team gave to mum, family and friends who came to visit. Thank you and keep up the good work.

Reply from Heather, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team


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Review from Mark E (Son-in-law of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Another good, positive month for my Father-in-Law. His health has improved and I am sure this is because he is now truly settled and the care given by the staff. Absolutely no complaints.

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Review from Annette G (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager absolutely great. Kind, caring and helps on a personal level, she really cares. Nursing staff all very kind and caring. Surroundings are bright and cheerful. Having visited over 12 care homes this one was the best. I wanted the best for my mum. I feel safe knowing she is being well cared
for even when she is being difficult!


Thank you, Gracewell of Frome.


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Review from Janet A (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gracewell of Frome for 17 months. I cannot fault the care she has been given. All staff, nurses and careers are kind, patient and caring and are respectful to my mum.
Activities are good, lots of music, singing, which mum responds to although having dementia soon forgets but really
enjoys at the time. Also loves walks along the river and into town.
Food varied, if not on the menu they will sort. Even glass of wine if wanted - think will book my place now??


You are always given warm welcome on arrival at home by reception staff.


In past have been worried about going away for holiday but feel less stressed now knowing mum is being well cared for.


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Review from D H (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is classed as luxury and compared to all others I have visited it certainly is, however, it's not really "luxury" it is how we should be looking after older people. The care home is very good, it still has it's staffing issues as does all the care sector but the impact on residents appears
minimal. The care staff are very caring and pride themselves in the engagement with service users. I work in the care sector (Head of care and support services Age UK) and can clearly see the difference in quality of this home compared to others.

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Review from Iain H (Son of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is completely unlike any other care home I viewed for my father. It's more like going into a quite nicely appointed hotel than a care home, and the furnishings, rooms and layout all reinforce this. Excellent rooms and dining more in 'small restaurants' around the building than some vast canteen.
Really quite unlike anything you'd expect and so much nicer for it. A lovely place for my father to be.

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Review from Elizabeth B (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and mobility problems. She was discharged from hospital into Gracewell of Frome following a couple of falls. Previous to this she was living independently both with my extensive support and with the help of external carers. She is 92. The staff at Gracewell of Frome have been
very helpful, welcoming and have extensively supported both my mother and me and the transition process from hospital to residential care. She has been treated with a great deal of care, kindness and dignity. All the staff we have met have gone out of their way to help her adjust to her new life. The physical surroundings of Gracewell of Frome also make an excellent impression, it is light, welcoming, with a beautiful garden. There is a gentle 'buzz' about the place that makes for a happy and stimulating environment.

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Review from D L (Son of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lady at Gracewell helped us find a place for our mother, as we had been asked to move her at very short notice, the day before Christmas Eve. The staff at Gracewell are brilliant and we have seen a marked improvement in mums appearance, general health and awareness in just four weeks of being a resident
there. She is happy and well and we are so glad to have found such a caring and well appointed home for her.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Rossetti House is calculated as follows: ( (232 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.