Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner HA5 4NL
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9.8 65 Reviews
  • Haven Residential Care Home, Pinner
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.

But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The staff are passionate about ensuring their residents are doing the things they love in an environment which is as close to home as it possibly can be.

And the community are truly embraced into life at Haven. At the recent 10th anniversary party, many of the guests were the loved ones and friends of residents, neighbours and community volunteers. And the Vicar of Hatch End even blessed the home as part of the celebrations, which also included a delicious barbecue, a magician and live music.

There is so much to do at Haven, from music, pamper sessions, garden games and gentle exercise sessions, to bespoke individual activities and reminiscence sessions.

Providing residential and dementia care, the team also provide respite care breaks, which can be booked in advance. These are ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.

The home has established wonderful relationships with local schools and colleges, embracing youngsters into life at Haven, whether through work experience placements or inviting them to perform music or dances for the residents.

This summer the gardens were completely transformed, and the residents loved taking part in the gardening club, where they grew their own fruit and vegetables, which they harvested to use in the kitchens.

And mealtimes are a real highlight of the day, with delicious home-cooked cuisine, from roast dinners with all the trimmings and fish and chip Fridays, to lighter options and home-baking for afternoon tea.

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Care Provided by Haven Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lila Kharel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Haven Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,732
    • RESPITE Self-Funded Residential Care from £1,732

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1732 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Haven Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Haven Residential Care Home Reviews (65)

Total of 65, showing 1-20
9.8

Haven Residential Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Haven Residential Care Home has 65 reviews.

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Review from J C (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always good. Mum is really happy and being very well looked after.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your kind words about Haven, we will be sure to pass them to the home manager and her team. We're delighted to hear that your mum is so happy and well cared for. Thank you for sharing your experience.


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Review from I W (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and welcoming and the staff are always helpful and polite. They understand the needs of each resident and they receive excellent care.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your wonderful feedback for the team at Haven. We're so pleased to hear that you find the home so warm and welcoming, with a team devoted to providing such excellent standards of care. Your kind words mean so much to us and will be shared with the staff - they'll be delighted to know their efforts are appreciated. Thank you for taking the time to share your experience.


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Review from John M (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic place with staff who really care. My mum had a fantastic few years here. They really looked after her and made her feel at home. Mum had dementia, although she was quite young. The home worked hard to find the balance between her care needs and her sense of independence. The garden is great
in the summer, and the balcony means even the dementia wing has access to outdoor space. Thank you all so much.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you so much for your wonderful review for Haven. We're delighted to hear that your mum felt so at home with us and that our team could provide the right balance between her care needs and independence. It's wonderful to know she enjoyed the outdoor spaces, especially the garden and balcony, which we aim to make accessible and enjoyable for everyone. Your kind words will mean so much to the team, we will be sure to pass them on, thank you.


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Review from S D (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is friendly and attentive to my mothers needs. Staff are always helpful and respond quickly when asked. Getting through to my mother by phone can take several attempts at times. Overall we believe my mother is being well looked after by kind and patient staff.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you so much for your feedback for Haven. We're delighted to hear that your mother is being so well cared for by our team, who will be pleased to read your kind words. While we did experience some disruption to the telephone connection recently due to some refurbishment works, these issues have now been fully resolved. We appreciate your patience during this time and apologise for any inconvenience caused. Your feedback is greatly appreciated, thank you.


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Review from Mark S (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were delighted with the level of care which the team afforded my Dad. Such a warm and welcoming Home with a lovely atmosphere. The food was also very good, something which I know Dad enjoyed a great deal during his stay. Thank you again sincerely for all your kindness and for making
Dad's stay such a happy one.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your dad felt so comfortable and enjoyed his time at Haven, especially the home-cooked food. The team will be so pleased to read your comments and hear how they were able to make his stay a happy one. Your feedback is greatly appreciated, thank you.


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Review from Deborah B (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good, very homely feeling, nice, bright lounge, and a lovely garden area.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your kind feedback for our team at Haven. We're glad to hear that you enjoyed the homely atmosphere and the environment. It's wonderful to know that you felt so comfortable, thank you again.


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Review from Cliff L (Husband of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident at the Haven for a year and she is being looked after far better than I was able to manage. She is content.
All staff are competent, appear to be well-trained, are happy to be there, and are unfailingly pleasant.
Communication between staff and relatives is very good which
gives confidence that residents are being well looked after and that any necessary changes in medication or treatment are only made after consultation and agreement.
It is a pleasant place to visit.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your review for Haven. We're so glad to hear that your wife is content and so well cared for. Our team takes pride in communicating well with families and we are pleased that this gives you such confidence. Your feedback means a lot to us.


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Review from Alison C (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do believe Haven is the best care home my mother could be in. It is well furnished and very clean, it has a lovely atmosphere, and there are plenty of activities for residents to take part in. It is quite a small home, which means that it's able to give a very personal level of service that larger
homes can't. The staff know the residents well and seem happy to be working there. They genuinely do their best to provide the highest level of care for my Mum, who has been a resident for 10 years now, and who is very happy with everything.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your wonderful review of Haven, the team there are certainly very special indeed and will be delighted to read your comments.


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Review from Jonathan B (Friend of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited a friend who is a resident over the last six months or so I have found the staff very welcoming and very caring for the residents. The rooms and hallways are kept very clean and comfortable. There is always a pleasant feeling when being in The Haven.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for taking the time to review our home and for your kind words - they are so appreciated!


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Review from S W (Son of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy welcoming place to visit. Everyone is very helpful.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for taking the time to leave a 5-star review, the team at Haven will be delighted with your feedback.


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Review from S R (Son of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past couple years, my father has been very happy, his temper has calmed down and staff are very competent and treat him with respect.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for taking the time to leave this 5 star review, the team at Haven will be so happy to read your comments about your father's care.


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Review from Charlie R (Son of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the Haven since 2021, the level of care we think is excellent, with the ability to manage his individual needs.
All the staff are lovely people to deal with and communication us excellent.

Reply from Kate Yates, Communications and Content Specialist at Haven Residential Care Home

Thank you for your review, our team at the Haven will be delighted to hear your praise for the care they provide to your father.


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Review from Robin S (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Haven since May 2023 and has received the most amazing care. She came out of hospital care after breaking her leg badly and had spent 6 months in bed. The team at the Haven were confident they could get her walking again even though the hospital told me that was unlikely. Mum
is now able to walk with help and is growing in confidence. All the staff are very caring and attentive with nothing being too much trouble. The food is excellent and a good choice every day. The communication from the home is excellent. I often pop in at random times and I am always met with plenty of staff and activities going on during the day. In the summer the garden was a great place to sit on a Sunday with Mum and enjoy the weather. Overall I am very impressed with what the Haven has been able to achieve for my very elderly mother.

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Review from E O (Friend of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming. Nice people. I always prefer to come twice a week.

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Review from Sandra M (Sister of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Haven Care Home only 2 weeks ago. Settled in very quickly after having to move from another home that was closing down. Staff have all been very helpful and always let me know if there is a problem. Lovely home, beautifully kept and so far no problems.
Very happy with it.

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Review from Sheila W (Sister of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent and all nurses are wonderful.

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Review from Peter A (Partner of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen four other care homes over the last ten years, this is by far the best. The building is light, airy and spacious. The staff is attentive helpful and caring with very few acceptions.
There is a genuine effort made to engage with the residents, although sadly some don't appreciate the work
put in, the staff keeps going.

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Review from Ann F (Regular Volunteer) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have worked in four residential homes as an admin assistant and activities coordinator and there is no doubt that Haven Residential Care Home is by far the best. Very lovely carers, very friendly manager and excellent food. There is nothing to dislike about Haven and would have no hesitation to recommend
it to my friends.

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Review from Z M (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff, nicely furnished, spacious home which is kept very clean. Staff are responsive to feedback and suggestions. The home has an excellent garden. The home is located near the high street.

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Review from S M (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly eight years and I have always found the care to be of good quality. With a couple of exceptions, they have always been kind, respectful and helpful to Mum and her family. Over the years, there have been several changes in the management team which has been disruptive
but the present manager, assistant manager, the office staff and reception are all excellent. I would like to see Mum's room cleaned more thoroughly.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Haven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Haven Residential Care Home is calculated as follows: ( (164 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 202 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Anna

Anna Cap

Job Title: Deputy Manager

Joined: 2016

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.


Beena

Beena Patel

Job Title: Receptionist

Joined: 2021

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.


Carol

Carol Abrahams

Job Title: Head Chef

Joined: 2016

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.


Geoffrey

Geoffrey Langford

Job Title: Maintenance Operative

Joined: 2013

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.


Nusran

Nusran Noordeen

Job Title: Head Housekeeper

Joined: 2013

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.


Rebecca

Rebecca Keenan

Job Title: Team Leader

Joined: 2018

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.


Mary

Mary Parkar

Job Title: Care Assistant

Joined: 2018

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.


Lina

Lina Shreshta

Job Title: Team Leader

Joined: 2013

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.


Frequently Asked Questions about Haven Residential Care Home

What types of Care is Haven Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haven Residential Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Haven Residential Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Haven Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haven Residential Care Home to the centre of Pinner?

0.9 mile(s) as the crow flies, distance by road may be significantly further.