Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner HA5 4NL
Submit a Review
9.8 65 Reviews
  • Haven Residential Care Home, Pinner
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.

But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The staff are passionate about ensuring their residents are doing the things they love in an environment which is as close to home as it possibly can be.

And the community are truly embraced into life at Haven. At the recent 10th anniversary party, many of the guests were the loved ones and friends of residents, neighbours and community volunteers. And the Vicar of Hatch End even blessed the home as part of the celebrations, which also included a delicious barbecue, a magician and live music.

There is so much to do at Haven, from music, pamper sessions, garden games and gentle exercise sessions, to bespoke individual activities and reminiscence sessions.

Providing residential and dementia care, the team also provide respite care breaks, which can be booked in advance. These are ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.

The home has established wonderful relationships with local schools and colleges, embracing youngsters into life at Haven, whether through work experience placements or inviting them to perform music or dances for the residents.

This summer the gardens were completely transformed, and the residents loved taking part in the gardening club, where they grew their own fruit and vegetables, which they harvested to use in the kitchens.

And mealtimes are a real highlight of the day, with delicious home-cooked cuisine, from roast dinners with all the trimmings and fish and chip Fridays, to lighter options and home-baking for afternoon tea.

Show Haven Residential Care Home on the Map

Care Provided by Haven Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lila Kharel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Haven Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,732
    • RESPITE Self-Funded Residential Care from £1,732

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1732 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Haven Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Haven Residential Care Home Reviews (65)

Total of 65, showing 21-40
9.8

Haven Residential Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Haven Residential Care Home has 65 reviews.

Overall Experience

  • 50
  • 14
  • 1
  • 0
  • 0

Date Published

65
5
9
17
48

Review from Angela K (Wife of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled into his new home quickly and effortlessly. All the staff, without exception, are very kind and helpful. He is well looked after, and nothing is too much trouble. A very good menu and a lovely, comfortable room. Visiting is easy, and they made him a birthday tea with a beautiful
homemade birthday cake. We are very pleased with the Haven.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Private Carer of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven has a very homely relaxed atmosphere. All the staff are very attentive to the resident's needs and nothing is too much trouble. They were very polite and caring showing respect and dignity to everyone. The bedrooms were all ensuite and cleaned daily. There was no smell you sometimes get in other
homes. The daily activities were well organised and looked forward to and enjoyed by everyone. There was a wide variety of meals and the menu appeared to cater for everyone's taste. I would not hesitate to recommend this residential home to other people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura D (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Haven Residential Care Home for respite care with some complex needs. The manager was amazing, from the initial visit to my mother's actual stay, corresponding with me to ensure all her needs were highlighted. The staff at Haven all understood my mother's needs and go above and beyond
to support all residents and do so with genuine care. The residents at Haven were happy at all times I visited and I popped in without notification to ensure the care was consistent and it was.
My mother's personal care was adhered to and there was a good choice from the food menu.
Most importantly, my mother made some lovely friends and enjoyed her short time there.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you so much for taking the time to review our home and respite care. It's wonderful to hear how happy you are with your experience from the very beginning. It really sounds like she had a wonderful time - I'm sure the home won't mind her popping in to catch up with them and her new friends. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You looked after my mother for two weeks respite care, while my father was in hospital. She was taken in at short notice and well looked after even though she didn't want to be there. She was well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing helping my Mum to settle during a difficult period. Bravo!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Son of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always very well looked after and any issues are reported to me straight away. I am sure she is in the best hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally speaking, this care home is of a very high standard as with most things there are a few teething problems. Since I have come straight from the hospital to have convalescence, at this moment most important is an extremely uncomfortable bed, since my condition forces me to lie on my back and
not be able to turn in any direction the mattress needs to be a good one, this one is old and hard. Unfortunately in the matter of food, I guess they must be working to a very tight budget, it's adequate perhaps for a generally fit person, but not suitable for someone who needs better quality fish, meat and veg.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo W (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for two weeks of respite care, we extended this for another two weeks and made it full-time. Mum is cared for and her dementia condition is understood. We are very happy with Haven, the team leaders and the manager/admin. The building is well maintained and we know Mum is safe! Thank
you!

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you so much for taking the time to review Haven Residential Care Home and for your kind words about our home and team - they are so appreciated. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robina W (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have answered this before and I still find Haven a delightful and caring home. The carers should have cotton uniforms for the summer - only a suggestion and thinking of them. They are a fantastic team.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for your kind words about our home and team it is so appreciated - and thank you for your feedback! Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jilly B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the Haven and have nothing but praise for everyone. We find that the loving-kindness of the staff to our mother and other residents is outstanding and we are so glad she is a resident here. We would gladly recommend the home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dominique W (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult year and a bit with Covid restrictions, the staff have done all they could to make sure we could still contact our loved ones with window visits, pod visits, phone calls, video calls and now able to come in with PPE in rooms. My dear friend is poorly now and on palliative
care but everyone has made it easy for me to see her and she is always very clean and tidy and well cared for. Thank you to everyone and much appreciation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fees have been increasing sharply but time and effort invested in activities have fallen. Staff is very caring and safety and security during the pandemic have been excellent.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team. We also appreciate your feedback which I will be happy to pass on for you regarding activities. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharyn P (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a little difficult to fill in the form satisfactorily because I have not been in the home since lockdown began but mum seems to be comfortable and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth S (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that mum receives is absolutely outstanding at this time of the coronavirus pandemic all the staff have gone above and beyond the care provided ensuring that all residents and staff are kept in a safe and secure environment. We know that normal visiting will be re-instated as soon as it is
completely safe to do so. This home really is a haven and I would like to offer my congratulations to everyone. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nandita B (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Haven for a few years. She received excellent care and I genuinely feel that the staff went above and beyond in their care of her. They treated her with warmth, affection, compassion and dignity. The atmosphere of the home is warm and friendly. Management, do all they can
to ensure that residents and their families are happy. I was informed whenever there was an issue with my mother, and the staff dealt with everything so efficiently that there wasn't much pressure on me at all. My mother passed away during the lockdown and I was allowed to come and sit with her whenever I wanted to. Obviously, we all followed current guidelines and Haven were very careful to ensure that I was in protective gear for the safety of all. Everything possible was done to ensure my mother's comfort, and not only did she pass away peacefully, but some of the wonderful staff were with her, holding her hand. I thank them all enormously.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for your kind words about our home and team. I am so very sorry to hear of the passing of your mother, I am sure our team will miss her. They will really appreciate your review. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Son of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well 'looked after' at The Haven for over four years. It's a purpose built care home. Mum's room had wheelchair access to it and the en-suite wet room. She spent most of her time in the spacious lounge/diner, giving us space to interact on my visits. With a good working environment the
management are able to employ the best available staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham L (Son of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought Dad would stay at Haven forever, and so did he. However, that was not going to be the case. He fell over at our house on Christmas Day breaking his right thigh bone and unfortunately has moved to a Sanctuary nursing Home nearby. The Haven staff were exceptional. Everyone was simply fabulous,
so supportive and friendly.
I have said this time and time again and have genuinely meant it. Haven had been Dad’s home for eighteen months and everyone has been so helpful and supportive towards someone who has not, at times, been the same in return. However, he appreciates everything that had been done for him, has loved everyone and is extremely upset that he cannot return.
Thanks millions for everything done for Dad and our family.
There is a temptation to mention people by name but I am afraid to leave anyone out. So, bless each and every one of Haven’s exceptional staff. They will all be forever on our minds. Bless you all.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you so much for such a kind and thorough review - your feedback really is invaluable to both our team and to our potential residents' and their loved ones. The team will be so grateful. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Haven Residential Care home for nearly two years. We are so pleased that we made this choice for her. The staff are unfailingly patient, kind, professional and go over and above the usual expectations of carers in this sort of role. If ever there has been a medical
issue with my mother, they ring immediately and we have a discussion and a GP is called if necessary. Communication is excellent and we have regular reviews regarding my mother's care plan and her changing needs. (She has advanced dementia). I cannot fault the Haven and feel it is a comfortable, secure, happy place where my mother is treated with kindness and her dignity is respected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philippa J (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Haven since August 2018. The care and attention he received from all the staff were absolutely wonderful. They loved him as if he was their own father and my mother and I could not have wished him to be in a better place. He died this week and when my father was unable to
do anything for himself the staff were so patient, caring and professional with him and us his family. THANK YOU TO EVERYONE.

Reply from Fae Doherty, Senior Marketing Officer at Haven Residential Care Home

Thank you for taking the time to review our home, especially in what must be such a difficult time - I am so very sorry to hear of your loss. Thank you for such kind words, it is good to hear that your father was supported so well, along with the family. I will be sure to pass this on. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip C (Brother of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, my brother has been living in The Haven. During that time he has received excellent care, warmth, empathy and compassion from all the staff.
One day I took him out in my car where he was sick. The manager of the home donned a plastic apron and insisted on cleaning it himself.
Just before the end two members of staff were crying at his bedside and hugged me to give me support. They, plus another member of staff, were very professional in supporting and helping my Brother. However, all the staff are great. Five people from the home came to my brother's funeral, some of whom came on their day off. Is was, to say the least, greatly appreciated.

Reply from Fae Doherty, Marketing Officer at Haven Residential Care Home

Dear Philip, thank you for taking the time to review Haven. Whilst I am very sorry to hear of the passing of your brother, it is wonderful to hear how happy you are with the care that was provided to him during his time at Haven. I will be sure to pass your kind words onto Emmanuel and the team. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Haven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Haven Residential Care Home is calculated as follows: ( (164 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 202 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Anna

Anna Cap

Job Title: Deputy Manager

Joined: 2016

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.


Beena

Beena Patel

Job Title: Receptionist

Joined: 2021

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.


Carol

Carol Abrahams

Job Title: Head Chef

Joined: 2016

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.


Geoffrey

Geoffrey Langford

Job Title: Maintenance Operative

Joined: 2013

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.


Nusran

Nusran Noordeen

Job Title: Head Housekeeper

Joined: 2013

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.


Rebecca

Rebecca Keenan

Job Title: Team Leader

Joined: 2018

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.


Mary

Mary Parkar

Job Title: Care Assistant

Joined: 2018

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.


Lina

Lina Shreshta

Job Title: Team Leader

Joined: 2013

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.