Haven Residential Care Home

36-38 Wellington Road, Hatch End, Pinner HA5 4NL
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9.8 65 Reviews
  • Haven Residential Care Home, Pinner
Haven is a stunning home with fabulous spaces to enjoy, from beautiful gardens and ensuite bedrooms, to a hair salon, welcoming lounges and a library.

But it’s the team, who are devoted to enriching the lives of their residents, that make it feel like home. The way they support family and friends to be part of life in the home is very special, giving it a very warm, family feel. The staff are passionate about ensuring their residents are doing the things they love in an environment which is as close to home as it possibly can be.

And the community are truly embraced into life at Haven. At the recent 10th anniversary party, many of the guests were the loved ones and friends of residents, neighbours and community volunteers. And the Vicar of Hatch End even blessed the home as part of the celebrations, which also included a delicious barbecue, a magician and live music.

There is so much to do at Haven, from music, pamper sessions, garden games and gentle exercise sessions, to bespoke individual activities and reminiscence sessions.

Providing residential and dementia care, the team also provide respite care breaks, which can be booked in advance. These are ideal for carers who need to plan a short break themselves, knowing their loved one is in safe hands.

The home has established wonderful relationships with local schools and colleges, embracing youngsters into life at Haven, whether through work experience placements or inviting them to perform music or dances for the residents.

This summer the gardens were completely transformed, and the residents loved taking part in the gardening club, where they grew their own fruit and vegetables, which they harvested to use in the kitchens.

And mealtimes are a real highlight of the day, with delicious home-cooked cuisine, from roast dinners with all the trimmings and fish and chip Fridays, to lighter options and home-baking for afternoon tea.

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Care Provided by Haven Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lila Kharel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Haven Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,732
    • RESPITE Self-Funded Residential Care from £1,732

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1732 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Haven Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Haven Residential Care Home Reviews (65)

Total of 65, showing 41-60
9.8

Haven Residential Care Home has a Review Score of 9.8 (9.807) out of 10, based on 17 reviews in the last 2 years. Over all time Haven Residential Care Home has 65 reviews.

Overall Experience

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Date Published

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Review from B K (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite some residents having challenging symptoms, both management and staff show compassion and try their best to develop relationships with all; and are patient and understanding.
There are a number of organised activities which all are encouraged to join in.
Good quality food is provided at meal
times with sufficient variety in the menu to meet most needs.

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Review from Richard S (Husband of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Haven provides excellent care and welfare based on individual needs and endeavours to create a genuine 'family' of residents.

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Review from C T (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review was straightforward and gave us an opportunity to discuss any concerns about the services provided in the home.
We have very few concerns as any that might arise are dealt with immediately.
We look forward to another year in The Haven.

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Review from Jill M (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and garden. The residents were not just sat in a separate room watching television. Good open planned lounge/kitchen dining room, so always something going on. Kind and caring staff.

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Review from B G (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother has been unfailingly calm, friendly and professional. She has been treated with kindness and respect.

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Review from Tracy B (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for respite care for my elderly mum whilst we were on holiday. Mum had gone through a period of illness leading up to her stay so it was very important to choose a home that would not only look after mum but boost her confidence.
I cannot speak highly enough for the wonderful care and
support given to my mother. She is much stronger and more self-assured after her stay.
Thank you to all the staff.

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Review from R F (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent two weeks for respite. Management and staff were friendly and helpful. Facilities good. Staff were very respectful of my mother wanting to be left alone and not join in or have any contact with the other residents.

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Review from H W (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being in the position of having to make the decision that your mother needs to go into a care home is awful. Having visited many homes and becoming more and more depressed and unsure, I then walked into the Haven care home and immediately felt that 'this is right!'. I was welcomed by the manager and
he took me around the home where, for the first time, I was openly encouraged to talk to the residents and their families and ask anything! The carers are brilliant, patient and understanding, taking time to get to know the individual and their funny little ways. They keep you well informed. Mum is able to have some happy times in a safe, caring environment.

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Review from Hyacinth C (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lot of difficulties finding a home that met the needs of my mother. This home was recommended to me. On calling, I got an interview immediately. It was exactly what I was looking for. It was also in an area where it was easy to drive to and get parking and also transportation to the home was
convenient. The premises are well kept and clean, the manager and all the staff are caring, polite and interact with all the residents. They also get to know all those who come to visit the residents and make time for you and any concerns you have, they'll address it.

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Review from Janice F (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haven has treated my father with care and dignity throughout his four and a half years here. They looked after him beautifully as he deteriorated in health and passed away peacefully. They supported us as family and shared our grief. We could not have wished for more.

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Review from Gerald K (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with 'The Haven'. The staff are helpful and friendly and go out of their way to help whenever possible.

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Review from Colin B (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Haven Residential Care Home for some 3-4 months before she passed away but they were probably the best days for her since my dad died 4 years ago. She was very well looked after by caring and professional staff and although she was very shy by nature, they helped encourage her
to take part in activities and interact with other residents and despite her medium level Alzheimer's, she responded to this and it helped her overall level of contentment there.

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Review from Naomi C (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely atmosphere when I come to visit. very caring people. We feel very lucky to have found such a good care home for Dad.

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Review from Julie P (Wife of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the manager to be extremely efficient and helpful at all times and he created a very friendly and happy atmosphere which showed on all the staff. My husband was very happy and even with his anxiety attacks, he was beginning to settle down.

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Review from E W (Son of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

(My mum was in there for 3 years until she died in August 2016). The Haven is a nice home in a quiet residential street. The home is modern, with excellent facilities and light, pleasant en-suite rooms. Food is also good. The staff are individually nice and caring. A number of activities are arranged,
but staff are not very proactive in persuading residents with mild dementia to join in. For a relative, communications are difficult - I never felt that a message to one staff member reached others, and in 3 years I never understood who was a team leader or a designated carer. Overall, a good home, but I never felt the management realised that it was charging a lot and relatives were entitled to expect it to be excellent.

Reply from Emmanual Eyo, Manager at Haven Residential Care Home

Thank you for your review. As you mentioned we have lots of activities going on which are tailored to what our residents enjoy doing and while we do encourage all of our residents to take part, sometimes it is their choice not to and we have to respect that. With regards to our team we have different coloured uniforms for each role as well as name badges which our residents and their loved ones find very helpful. We also have each residents’ key worker details in their bedroom, with these staff attending regular reviews with them and their loved ones and any communications between relatives and staff are also clearly documented in our residents’ care plans for other staff to see. If you would like to speak to me about it further though I would be very happy to hear from you.


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Review from Jonathan P (Son of Resident) assisted by family/friend published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in The Haven for three weeks respite care. We were very pleased with the quality of the care and the facilities. All the staff were friendly, kind and professional Suffice it to say my mother did not want to leave!

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Review from Alison C (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven is a very well run care home, and my mother is very well looked after here. The staff truly care about the welfare of their residents, and the premises are beautifully furnished. She is very happy here.

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Review from S R (Son of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at this care home for three years. She was always treated with respect and kindness. The carers were always cheerful and, as a family, we were always welcome. All the staff were friendly and efficient including chefs, cleaners, laundry staff and reception.

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Review from Vanessa (Daughter of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived here straight from hospital and was overwhelmed by the friendly welcome. She has been here just over a month and has settled in really well. The room is lovely with a good double wardrobe which means most of her clothes fit in! The staff are friendly and caring. There are also enough
of them to go round and cater to all the residents needs. I have been impressed by the whole home and would recommend it to friends with parents in a similar position to my mum.

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Review from Agnes M (Wife of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is very welcoming and everyone is very kind. Excellent management and manager is very nice and very helpful, always trying his best very accommodating.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Haven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Haven Residential Care Home is calculated as follows: ( (164 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 202 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (8)

Anna

Anna Cap

Job Title: Deputy Manager

Joined: 2016

I have worked at the Home in this post since August 2022 but have been working at The Haven for over 6 years as a carer and team leader. I am passionate about care and enjoy spending time with our residents, supporting them to remain active members of our community.


Beena

Beena Patel

Job Title: Receptionist

Joined: 2021

I’ve worked in care for several years and joined Sanctuary Care in December 2021. Working at The Haven is amazing. I enjoy interacting with residents and their families, helping them to arrange outings, and working with our Management Team to schedule meetings and appointments. The Haven is really homely and I enjoy the feeling of community at this home.


Carol

Carol Abrahams

Job Title: Head Chef

Joined: 2016

As Head Chef at The Haven, it’s my responsibility to ensure our residents receive a high-quality and enriching dining experience every day. I truly enjoy my work and it helps that cooking is my passion.


Geoffrey

Geoffrey Langford

Job Title: Maintenance Operative

Joined: 2013

I’ve been at The Haven since before it’s re-opening in 2013. As they say, I keep the ship afloat, and it’s a real pleasure to meet so many lovely people over the years. I enjoy what I do, which ranges from daily checks and audits, to building refurbishment and special projects for residents.


Nusran

Nusran Noordeen

Job Title: Head Housekeeper

Joined: 2013

I’ve been at The Haven since 2013. My role involves managing the domestic and laundry teams, to ensure the home looks as good as new.


Rebecca

Rebecca Keenan

Job Title: Team Leader

Joined: 2018

I’ve been working at The Haven as a Team Leader since 2018. It’s always a joy to celebrate special events with our residents, especially their birthday parties. It’s great to see people enjoying themselves.


Mary

Mary Parkar

Job Title: Care Assistant

Joined: 2018

I’ve been at The Haven since 2018. My role involves providing person-centred care to our residents. I really enjoy working at this home and helping the residents to maintain their independence.


Lina

Lina Shreshta

Job Title: Team Leader

Joined: 2013

I’ve been at The Haven since 2013 and work alongside the carers to ensure our residents are safe and well. I enjoy the clinical aspects of my role and developing my clinical knowledge through Sanctuary’s extensive training program.