Bradley Hall

120 Beamont Leys Lane, Leicester LE4 2BD
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9.8 139 Reviews
  • Bradley Hall, Leicester
Bradley Hall care home in Leicester is located near to city centre.

Residents can enjoy stylish en-suite room with a flat screen TV, mini fridge, Wi-Fi access and telephone point.

Trained compassionate staff give people dignified care.   

Residents can take part in a variety of social activities and keep in contact with friends and family whenever you wish.

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Care Provided by Bradley Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Clark (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bradley Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,258

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Bradley Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Bradley Hall are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Bradley Hall has plenty of onsite parking for visitors.


Bradley Hall Reviews (139)

Total of 139, showing 121-139
9.8

Bradley Hall has a Review Score of 9.8 (9.790) out of 10, based on 52 reviews in the last 2 years. Over all time Bradley Hall has 139 reviews.

Overall Experience

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  • 4
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Date Published

139
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Review from Tracey N (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home is looking rather dirty and not looked after. Staff are always stressed and residents never look happy. I think there is poor motivation and any new staff never seem to stay very long.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall. Ideal Carehomes appreciates all feedback about our homes. Since this review was submitted, we have a new Home Manager in the post and there have been many positive changes in the home. However, we have requested our team contact you directly to discuss any concerns you may still have. In the meantime, if you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Liz S (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Beaumont Hall for nearly two years, having moved from another residential home. Whilst some aspects of this home are better e.g main living room, never left without staff for more than a few moments. There are still concerns about staff numbers particularly re-toileting
frequency and requests made about medical appointments not followed up. On the other hand, the staff on duty even when stretched are very pleasant and diligent and have never treated any of the residents harshly or without dignity, even under trying circumstances! We are not satisfied with communication procedures with us as a family, and after two years we still don't know much about routines, how to get help etc and we haven't been introduced to the latest manager.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the team at Beaumont Hall regarding your concerns and they will be in contact with you directly to ensure these are resolved fully. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Michael H (Son of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Beaumont Hall is a nice looking care home but seems to be under-staffed. The majority of staff complete their tasks with care and compassion. I do think that due to staffing levels, sufficient checks are not maintained. I understand that the home is a business but care costs should never compromise
residents safety. With the correct processes and staffing levels, it could be a good care home but a lot more work is required.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall. Ideal Carehomes appreciates all feedback about our homes. Our team at Beaumont Hall are already liaising with you directly. If you want to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Andrew B (Husband of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beaumont Hall environment is top class, the building structure is an excellent layout on 3 floors. Care staff turnover too high, experience too reliant on floor seniors.
Care plan and records excellent but needs more seniors, 2 per floor is not enough. The budget needs to be reviewed by directors care
staff very good. Communications need improvement, seniors time needs analysis on the time spent on clerical work.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall and for your kind comments about our care staff and the environment in the home. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager regarding your concerns. She will contact you directly to discuss, the points you have raised. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from R B (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication to family awful!
Care staff are good with residents.
Not enough care staff at any one time, very sparse!
Food is excellent.
Laundry service is good.
Have to keep chasing re-appointments ie. opticians, dentist etc.
Rooms are nice and comfortable.
Had to request a meeting with the
home manager to sort out issues we were unhappy with. She made a promise to provide us with a letter, I have chased three times now and I am still waiting! Not good customer service.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall and for your kind comments about our care staff and the catering in our care home. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised to ensure they are resolved fully. Our home manager will be in contact with you directly. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from G J (Nephew of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie is relatively new to this home, being there since January 2016, I can soo changes are being made by the new management team and they are sweeping changes not only in staff but in the whole appearance of the home. I don't personally have any criticisms of the way the home is run, but will still
monitor my aunties welfare, which at the moment is good.

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Review from Michael D (Son of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot understand why my mother's teeth keep going missing and we are having to pay out for new ones, when she can't walk or move without assistance. This is the second time this year. Barring that I have no complaints.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the point you have raised. The team at Beaumont Hall will be in contact with you to discuss this directly. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Deborah E (Daughter of Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are very friendly and always listen to any concerns we have about mum.
Know there have been staffing changes.. overall things have worked well but sometimes there still seems to be not enough staff on the floor so residents needs can't be met.
Generally food is very good..
but the teatime menu is a bit limited.. could a bit more variety be added not sandwiches and soup so much.. also the soup can be a bit tasteless.
Activities are good but would help for mum to have a few more in the afternoon that she had the choice to go to.
Overall this is a very good care home.. after some settling in time and health issues she has settled in well.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall. We are pleased your Mother has settled in her new home, and you find our staff caring and supportive. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. The team at Beaumont Hall will be in contact with you to discuss these directly. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Angela P (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff treat my mum with dignity and care and try to build positive relationships. Cleaning and laundry staff are helpful and considerate. There are times when shortage of staff have left my mum feeling unsafe, she can wait a long time (30 mins) to be helped to a commode so wets herself and she may not
have anyone to walk with her as her physiotherapist recommends to keep her strong otherwise she will end up unable to walk and stand (an arrangement agreed by the home manager and on her care plan.)
The tea time food is very limited (soup - which is unappetising, sandwiches and sometimes a hot option.) A wider variety is needed eg. more items on toast. Prescriptions take too long to get to residents: 2-3 days. They need to be electronic as residents condition can deteriorate very fast so this is unacceptable.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall and we are pleased that you are happy your mother is treated with dignity and care. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. The team at Beaumont Hall will contact you directly to discuss your concerns with you. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Michael G (Son of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased with the care.

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Review from Olive C (Wife of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after and very happy staff are lovely. It's a beautiful home.

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Review from Glenn J (Nephew of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely, and we are very happy with the overall package. On our last visit the communal toilets were not clean, I also understand that there is a shortage of staff which will hopefully be put right in the future.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall. We are pleased to hear that you are happy with the home and care provided. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. We can confirm the home is now fully staffed. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Marlene C (Sister of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a need for a gardener. The lack of care does not give a good impression. During this last year, agency staff have been extensive if used, which often results in confusion among the dementia patients who need stability and familiarity. The staff spend too much time on the care plans. There's
is also need to be less repetitive and concise. Less time sitting writing means more time for talking to the residents. Reading care plans reveals a need for less waffle!!. Some residents demand attention continually and disturb others. The care is generally of a high standard. The manager and receptionist are both very helpful, cheerful and welcoming. They provide excellent activities at all levels and stimulating entrance displays.

Reply from Helen Chermside, Customer Service Executive at Bradley Hall

Thank you for taking the time to review Beaumont Hall and bringing these matters to our attention. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the home's Regional Director to discuss the points you have raised and ensure they are resolved fully. We have recently amended our process for completing care plans in the Home to ensure that it does not distract from time with residents. We apologise that your experience has not met the high standards we set for ourselves on this occasion. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Craig M (Grandson of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we visit grandad, the staff are always friendly and helpful. It's like visiting grandad in his own home, as the atmosphere is homely and relaxed. Most importantly grandad cannot speak highly enough of the staff and has a been a lot happier since he moved in over 2 years ago.

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Review from S M (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, bright and cosy. Plenty of space and activities for residents. Staff are very nice and friendly. Nice shop and facilities.

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Review from I C (Nephew of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all staff. Very well organised and efficient in a caring way so that visitors feel their loved ones are well looked after.

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Review from S M (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 1 month and I cannot believe the difference in her. She looks very healthy, she is very happy and well looked after. Nothing is too much trouble for the staff or managers, they are all friendly and welcoming, they are all very professional in their job roles and understand the
needs of each service user. They have lots of entertainment on, which the service users enjoy. They encourage the interaction of service users, staff and family/visitors. Excellent home, a big weight off my shoulders knowing my mum it settled, safe and well. Can't thank the staff enough.

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Review from M G (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for approximately 5 weeks, I can only say what a fantastic place Baumont Hall is. The staff members are so kind and caring, they always display a degree of dignity to the residents. The management have also made my mum and all the family so welcome and nothing is too much
trouble.
I am amazed at the organisation of everything, the activities that are arranged to encourage the residents to take part. I can only praise all the staff and management for making my life so much more easier knowing my mum is being cared for and looked after so well. I have never seen her smile to much in ages. Although my mum has dementia, she is so happy and has so much company. Thank you for this very special home.

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Review from Ken M (Son of Resident) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here, safe and secure, caring staff.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Bradley Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Bradley Hall is calculated as follows: ( (503 Excellents x 5) + (100 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 618 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bradley Hall is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Sarah

Sarah Clark

Job Title: Home Manager

Joined: 2018

Sarah joined the Bradley Hall team in 2018 and has progressed within the team to the position of Home Manager. She previously worked in retail before starting her career in care with Ideal Care Homes.


Sarah previously won the Inspiration Prive (DMU) IN 2016 and The Care Worker Of The Year Award (Ideal Care Homes) in 2018.


She enjoys working closely with the residents and their families, building meaningful relationships in order to provide the highest standard of care.


Sarah said "I have a strong ethos that caring is key to great care and will continue to give my all and lead by example"


Ebony

Ebony Riddell

Job Title: Front Of House Manager

Ebony is the FOH Manager at Bradley Hall.


Joanne

Joanne Barry

Job Title: Care Manager

Joined: 2024

Joanne is the Care Manager at Bradley Hall.