Signature House

2 Maumbury Gardens, Dorchester DT1 1GR
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9.8 45 Reviews
  • Signature House, Dorchester
Signature House is located in the heart of Dorchester and provides nursing care for residents who have physical mobility problems and those living with dementia.

Signature House forms part of Amica Care Trust, a not-for-profit organisation which strives to provide exceptional care and support to people and their families.

The home offers a safe and secure, homely living environment, with fully furnished facilities, Wi-Fi, telephone points, flat-screen TVs and a nurse call system. All rooms have ensuite facilities and specialist bathrooms. Meals are freshly prepared and special dietary requirements can be catered for. The activities team provides tailored activities for residents to enjoy and participate in.

The home features a spacious lounge and dining area on each floor, with views overlooking the landscaped gardens surrounding the home. In addition, the residents have access to weekly visits from local GPs, a laundry service and a hairdressing salon on-site.

Care Provided by Signature House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mandy Bugler (Home Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals and NHS referrals
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 3

Funding & Fees Guide for Signature House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,210 – £2,500
    • Self-Funded Nursing Dementia Care £1,210 – £2,500
  • Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs.
    Fees do not include hairdressing, chiropody, newspapers etc.


  • (these prices are only a guideline, please contact Signature House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Signature House encourages visitors to visit their loved ones at times suitable for the resident, Signature House also welcomes visitors dining with their loved one at a small charge for the meal.
    It is preferred that visitors do not stay late into the evening or the night unless their loved one is unwell and needs their comfort and support.
    We have a guest room available if visitors wish to stay with us, this is at a small charge.


  • Parking
  • There is limited parking available within the care home grounds but there is a large public car park opposite the home.


Total of 45, showing 1-20
9.8

Signature House has a Review Score of 9.8 (9.800) out of 10, based on 11 reviews in the last 2 years. Over all time Signature House has 45 reviews.

Overall Experience

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  • 5
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Date Published

45
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Overall Experience  Overall Experience 5.0 out of 5

Without exception all the staff have been kind, considerate and efficient. So many small acts of kindness to me and my husband mean soon when he needs full time care I will have no hesitation choosing Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thankyou for your kind words. It was a pleasure to care for your husband when he needed respite care. He has now returned to Signature House to be with us full time, we are very aware that this is a difficult time for families when making this decision which is why we recognise that it is important to not just support our residents but also our relatives. Thankyou for taking the time to write this review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident now for over 4 years. She has intense physical needs (tetraplegia) but is fully mentally alert. The care she receives at Signature House has been exemplary and we cannot recommend the Nursing Home enough. The staff perform care to the highest of levels, going above and
beyond, and are also incredibly kind and considerate to visiting friends and family. My mother's care needs are met on every level and the nursing staff communicate any updates on medication, physical changes, or personal issues. There is always someone available to help connect family members via Facetime for a chat and we are grateful for all the help and care received - from management, reception, kitchen, and laundry to all the nurses and carers - nothing is ever too much trouble. Our thanks to all the team and (with experience of other care homes) we cannot recommend Signature House highly enough.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this lovely review for all our staff. Providing quality person centered care to each of our residents requires a whole team approach from each department. They will be delighted to read this review when I share it with them. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My friend lived at Signature House for just over a year. The staff were always kind, gentle and caring. They made time to chat with her about all sorts of things, including what she was reading and listening to on social media, sometimes helping her with technical issues! Having been an excellent cook
in earlier life, she took a great interest in the food and was very pleased that it was so well-prepared and tasty. She wasn't able to take part in very many of the activities on offer but enjoyed them when she could. When I visited, I always found the staff cheerful, welcoming and easy to talk to and I appreciated their many kindnesses to me. Care home staff have so much to do, but here they never gave the impression of being in a hurry or too busy. Thank you.

Reply from Keren Wilkinson, Chief Executive Officer at Signature House

Thank you very much for taking the time to send us a review, we are pleased that the staff cared for your friend so well, I will be sure to pass your comments on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with this nursing home which performs to the highest standard. Good experience for my husband who is treated with respect and kindness at all times, especially when the behaviour is challenging. Highly trained staff who keep the home spotlessly clean without losing a homely, comfortable feel.
There is always time for them to answer questions or alter anything requested as well as explain things in a way I can understand on subjects regarding medication, physical changes and psychological processes. I am very grateful to the team for such professionalism.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this wonderful review for our team at Signature House. I will pass this on to every department; it means so much to all the staff when they read comments like these. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

After a very sensible assessment, my wife was taken into care with Alzheimer's six months ago on a date and time of our choice, in a room we selected which was at once fitted out with everything we needed. Thereafter, her care was totally sensitive and complete with laundry, catering, personal hygiene
and everywhere kept clean and tidy. The staff at all levels remained calm and helpful, even under stress and there was always someone able to answer our questions. Thank you Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you for choosing Signature House and Thankyou for taking the time to write this review. I will be sharing your kind words with the whole team. If ever you are nearby please call in and see us.


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Overall Experience  Overall Experience 5.0 out of 5

A first December away from the family and husband, it was made very special from the activities, the music, the food, the decorations and the morale of the staff. Could not have hoped for anything better. Culminating in a Christmas Day that was truly special. Thank you all.

Reply from Mandy Bugler, Manager - Signature House at Signature House

We are aware that Christmas can be a difficult time for some of our residents, and I am so pleased that your Mum enjoyed her first Christmas with us. Thank you for taking the time to write this review. I will share your kind comments with our team at Signature House.


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Overall Experience  Overall Experience 5.0 out of 5

When I look back, the decision to move my husband to this care home was the best one I could have made for him. He suffered from Parkinson's and Parkinson's Dementia and I cannot thank the management and staff of Signature House sufficiently for the loving care they all took of him during what turned
out to be the last months of his life. Each and everyone contributed to his quality of life and well-being. It was a privilege to welcome some staff members to his funeral. Not only did the staff care most lovingly for my husband, but they also embraced me and our granddaughter whenever we came to visit. Nothing was ever too much trouble. They always had time for us and gave us their full support. I have sung Signature House's praises far and wide and will always remember all the staff with great fondness and gratitude. My thanks again to you all.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for your kind words. It was an absolute pleasure looking after your husband and he is sadly missed by the staff. We are very proud of our Team at Signature House and they will all appreciate this lovely review. You will always be welcome in our home so please visit us when you feel able.
Warmest Regards.


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Overall Experience  Overall Experience 5.0 out of 5

My husband is 89 and he's had Dementia and then Alzheimer's for 9 years. He started his journey in care homes in December 2022. He was in his first home for 5 months and his violent outbursts resulted in us having to find another home. He has been in his new care home for 3 months now. I cannot fault
the nurses and staff's time and dedication to looking after some very difficult patients. They are trained to pick up signals when someone could be violent. My husband is much more settled and clean. I would highly recommend this care home to anyone who has a loved one with Alzheimer's.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Signature House from an assisted living flat fifteen months ago. She suffers from dementia and we were concerned that the move may upset her. So we were very relieved when she moved in and was able to accept immediately that she was in a care home. The staff were very welcoming
and she was happy for us to leave her there in the knowledge that she would be cared for by them. Very quickly, staff realised that her mobility was poor and moved her closer to the dining room to reduce the risk of falls. She is now very settled and always says that she wants for nothing. We are very impressed with the friendly, knowledgeable staff, the bright, clean accommodation and seeing all residents looking content and well cared for. We had a big family celebration in the downstairs social room for her ninetieth birthday. We were so pleased to see her looking so happy with all her family around her.

Reply from Mandy Bugler, Manager - Signature House at Signature House

I am so pleased your mother-in-law settled quickly into our care home, we are aware this can often be a difficult time for both our residents and their families. A Ninetieth Birthday is a very special day and it was lovely that she was able to celebrate with all her family around her. Thank you for taking the time to write this review which I will be sharing with our team.


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Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been very pleased with the care my mother receives. She is treated with dignity and respect at all times.
The activity program greatly enhances my mother's enjoyment of life at Signature. She loves yoga and all activities, but particularly those including music and singing.
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is a great sense of community at Signature and I feel any concerns I have are listened to. Many thanks!

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this review. I will pass on your kind words to all the team. We know how important the activities program is to all our residents and I'm so pleased your mother is enjoying this.


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Overall Experience  Overall Experience 4.0 out of 5

My wife was welcomed when she visited to enquire about two weeks of respite care and was shown all aspects of the nursing home, including a light and pleasant room (which I later occupied). The deputy manager visited my home the next day and did a full assessment of my needs. I went into Signature House,
where I was made to feel welcome, and all aspects of my care were discussed with me and my wife.
Our 55th wedding anniversary occurred in the second week of my stay, and the staff made a huge effort to make the day very enjoyable. They fussed over us as if we were their family. When I left, they all made a point of seeing me to say goodbye.

Reply from Mandy Bugler, Manager - Signature House at Signature House

I am so pleased you enjoyed your stay with us and that we were able to share the celebration of your 55th Anniversary with you both. Thank you for your kind comments which I will pass on to the rest of our team.


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Overall Experience  Overall Experience 5.0 out of 5

My wife spent almost two years as a resident at Signature House, and during her time there, I could not have asked for better care. The staff were lovely, treating her with kindness and friendly, caring support. It was so much appreciated by the family. I am also grateful for the kindness, time and
support they always gave me during my regular visits or when discussing my wife's care needs.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you very much for your kind words. I will pass these on to the staff, and we will continue to strive to give great care.


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Overall Experience  Overall Experience 5.0 out of 5

My husband, who has vascular dementia and a broken neck, has been in Signature House for 6 months and has settled in well. The carers are outstandingly good. They are patient, kind, affectionate and very cheerful, and genuinely fond of the Residents, who are treated with the utmost dignity at all times.
I visit my husband every day, and everybody is friendly and welcoming and there is a very happy atmosphere from the moment you walk in. The receptionists, the maintenance staff, the catering team, the laundry staff, and the cleaning staff are all very helpful and friendly. The home is very efficiently managed and spotlessly clean, and the food is excellent and attractively served.
My only criticism is that I don't think there are frequent enough stimulating activities provided to keep the residents awake and alert, but I realise that staff are difficult to find for this purpose.

Reply from Christelle Johnstone, Marketing and Communications Coordinator at Signature House

Thank you for taking the time to write this review. It's great to know that you are happy with your husband's care at Signature House and that the staff are friendly and caring. I will pass your kind words on to the Home Manager and staff team, as I'm sure they'll be pleased to read your review. I also make a note of your comment regarding the activities and will pass it on to the team. The Activity Team is currently working on a calendar of activities that will be shared with residents and their families shortly. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

Me and my husband are extremely happy with the care our mum gets from all the staff at Signature House. From reception to the nurses and everyone in between, there is kindness, thoughtfulness and care.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

No complaints. My wife has been there since March 2019. When I visit, I am always welcomed by reception and other members of staff. When I reach the floor my wife is on, it always smells clean, and she smells nice. The staff ask if I want anything. Happy to leave knowing she's in good hands.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My husband seems very content. I realise that with his illness, he does not partake in the activities that are provided. The staff treat him well - he is always clean and tidy when I visit and seems well cared for. I believe he is in the best place for someone suffering from his condition.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and helpful, and nothing is too much trouble for them. Mum is settled and seems happy, and is more relaxed since moving to the care home. The room is clean and tidy, and it is nice to know that Mum is safe and being looked after.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. It is lovely to hear that mum is settled in Signature House. I will pass on your comments to the staff team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum is happy in Signature House, and it is home to her. The staff are very kind and caring. We really appreciate all they do in looking after all her needs. Her room is very comfortable and always clean and tidy.

Reply from Lisa Warne, Home Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. It is lovely to hear that mum thinks of Signature House as "home". I will pass on your comments to the staff team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum, who has Alzheimer’s, is cared for with kindness and compassion. She always looks happy and thoroughly enjoys the wide range of activities on offer. As her disease has progressed, I have been pleased to see that every effort is made to help her participate.

Reply from Lisa Warne, Home Manager at Signature House

Thank you so much for your review. It is always so lovely to know that families are happy with the care being provided. Kindness and compassion are an integral part of the care that should be delivered to all our residents and pleased that you feel we achieve this. Your kind words will be passed on to the team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care Dad receives at Signature House. Nothing is too much trouble for the carers and nurses.
The home is always spotlessly clean, and the rooms are very well equipped, bright and inviting.
Dad was very low when he was admitted following a lengthy hospital stay where he spent most
of the time in isolation. The staff at Signature have shown Dad total respect and treated him with dignity at all times, and this has improved his mood massively, to the point now that he doesn’t want to leave.
Grateful thanks to all involved.

Reply from Lisa Warne, Home Manager at Signature House

Carol, thank you so much for this wonderful review. It is so heart warming to hear that dad is so settled and that as a family you are pleased with the care being delivered. I am very proud of the team I have at Signature House, and these wonderful comments are so appreciated by us all. I will pass on your thanks to the team. Thank you so much.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Signature House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Signature House is calculated as follows: ( (105 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Mandy

Mandy Bugler

Job Title: Home Manager

Joined: 2023

Mandy is a Registered Nurse with more than 30 years experience. In June 2020 Mandy was given the title of Queen’s Nurse by the Community Nursing Charity, The Queen’s Nursing Institute (QNI) which indicates a commitment to high standards of patient care, learning and leadership. Mandy leads a team of dedicated nurses and carers to ensure residents living in Signature House receive person-centred care that is empowering, respectful, dignified and compassionate.


Maria

Maria Neagoe

Job Title: Senior Nurse

Maria is the Senior Nurse at Signature House.


Louise

Louise Coombes

Job Title: Home Administrator

Joined: 2024

Louise joined Amica in February 2024 bringing with her over 10 years of administration experience, in such diverse areas as sales and running a quarry weighbridge. She is very organised and enjoys ensuring the smooth running of the administration at Signature House.


Michelle

Michelle Beverley

Job Title: Activities Lead

Joined: 2022

Michelle has been the Lead Activity Co-ordinator at Signature House since 2022. She has a vast experience in Health and Social Care having worked at Signature House as a Health Care Assistant with a NVQ Level 3 in Health and Social care. Prior to working for Amica Care, Michelle worked for the NHS at Southampton General Hospital for 16 years.


Michelle's passion is to make the residents smile and to listen to them should they have any issues or questions. Her focus is on creating person-centred activities that will enrich the residents' lives both physically and cognitively.


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Mauwen Luna

Job Title: Deputy Manager

Deputy Manager at Signature House, Dorchester


Frequently Asked Questions about Signature House

What types of Care is Signature House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Signature House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Signature House have?

There are 48 Single Rooms.

What are the Facilities & Services at Signature House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature House to the centre of Dorchester?

0.4 mile(s) as the crow flies, distance by road may be significantly further.