Mum is happy in Signature House, and it is home to her. The staff are very kind and caring.
Anne L (Daughter of Resident)
We are very impressed with the friendly, knowledgeable staff
Sue S (Daughter-in-law of Resident)
The activity program greatly enhances my mother's enjoyment of life at Signature.
Tracey P (Daughter of Resident)
Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs.
Fees do not include hairdressing, chiropody, newspapers etc.
Signature House encourages visitors to visit their loved ones at times suitable for the resident, Signature House also welcomes visitors dining with their loved one at a small charge for the meal.
It is preferred that visitors do not stay late into the evening or the night unless their loved one is unwell and needs their comfort and support.
We have a guest room available if visitors wish to stay with us, this is at a small charge.
There is limited parking available within the care home grounds but there is a large public car park opposite the home.
Signature House has a Review Score of 9.8 (9.800) out of 10, based on 11 reviews in the last 2 years. Over all time Signature House has 45 reviews.
Review from E C (Wife of Resident) published on 19 March 2025
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Reply from Mandy Bugler, Manager - Signature House at Signature House
Thankyou for your kind words. It was a pleasure to care for your husband when he needed respite care. He has now returned to Signature House to be with us full time, we are very aware that this is a difficult time for families when making this decision which is why we recognise that it is important to not just support our residents but also our relatives. Thankyou for taking the time to write this review.
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Review from Julia W (Daughter of Resident) published on 15 January 2025
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Reply from Mandy Bugler, Manager - Signature House at Signature House
Thank you so much for taking the time to write this lovely review for all our staff. Providing quality person centered care to each of our residents requires a whole team approach from each department. They will be delighted to read this review when I share it with them. Thank you.
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Review from J G (Friend of Resident) published on 11 September 2024
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Reply from Keren Wilkinson, Chief Executive Officer at Signature House
Thank you very much for taking the time to send us a review, we are pleased that the staff cared for your friend so well, I will be sure to pass your comments on to the team.
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Review from J B (Wife of Resident) published on 5 August 2024
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Reply from Mandy Bugler, Manager - Signature House at Signature House
Thank you so much for taking the time to write this wonderful review for our team at Signature House. I will pass this on to every department; it means so much to all the staff when they read comments like these. Thank you.
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Review from Nigel W (Husband of Resident) published on 22 April 2024
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Reply from Mandy Bugler, Manager - Signature House at Signature House
Thank you for choosing Signature House and Thankyou for taking the time to write this review. I will be sharing your kind words with the whole team. If ever you are nearby please call in and see us.
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Review from Nicola B (Daughter of Resident) published on 29 January 2024
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Reply from Mandy Bugler, Manager - Signature House at Signature House
We are aware that Christmas can be a difficult time for some of our residents, and I am so pleased that your Mum enjoyed her first Christmas with us. Thank you for taking the time to write this review. I will share your kind comments with our team at Signature House.
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Review from Susan P (Wife of Resident) published on 18 December 2023
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Reply from Mandy Bugler, Manager - Signature House at Signature House
Thank you so much for your kind words. It was an absolute pleasure looking after your husband and he is sadly missed by the staff. We are very proud of our Team at Signature House and they will all appreciate this lovely review. You will always be welcome in our home so please visit us when you feel able.
Warmest Regards.
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Review from Philippa R (Wife of Resident) published on 20 September 2023
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Review from Sue S (Daughter-in-law of Resident) published on 8 September 2023
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Reply from Mandy Bugler, Manager - Signature House at Signature House
I am so pleased your mother-in-law settled quickly into our care home, we are aware this can often be a difficult time for both our residents and their families. A Ninetieth Birthday is a very special day and it was lovely that she was able to celebrate with all her family around her. Thank you for taking the time to write this review which I will be sharing with our team.
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Review from Tracey P (Daughter of Resident) published on 5 September 2023
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Reply from Mandy Bugler, Manager - Signature House at Signature House
Thank you so much for taking the time to write this review. I will pass on your kind words to all the team. We know how important the activities program is to all our residents and I'm so pleased your mother is enjoying this.
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Review from J R (Respite Resident) assisted by family/friend published on 28 July 2023
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Reply from Mandy Bugler, Manager - Signature House at Signature House
I am so pleased you enjoyed your stay with us and that we were able to share the celebration of your 55th Anniversary with you both. Thank you for your kind comments which I will pass on to the rest of our team.
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Review from A G (Husband of Resident) published on 20 February 2023
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Reply from Joanne Shaw, Deputy Manager at Signature House
Thank you very much for your kind words. I will pass these on to the staff, and we will continue to strive to give great care.
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Review from Jackie C (Wife of Resident) published on 21 November 2022
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Reply from Christelle Johnstone, Marketing and Communications Coordinator at Signature House
Thank you for taking the time to write this review. It's great to know that you are happy with your husband's care at Signature House and that the staff are friendly and caring. I will pass your kind words on to the Home Manager and staff team, as I'm sure they'll be pleased to read your review. I also make a note of your comment regarding the activities and will pass it on to the team. The Activity Team is currently working on a calendar of activities that will be shared with residents and their families shortly. Many thanks.
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Review from Deb J (Daughter-in-law of Resident) published on 18 November 2022
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Reply from Joanne Shaw, Deputy Manager at Signature House
Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.
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Review from B B (Husband of Resident) published on 18 November 2022
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Reply from Joanne Shaw, Deputy Manager at Signature House
Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.
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Review from V T (Wife of Resident) published on 17 November 2022
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Reply from Joanne Shaw, Deputy Manager at Signature House
Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.
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Review from Nicholas A (Son of Resident) published on 17 November 2022
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Reply from Joanne Shaw, Deputy Manager at Signature House
Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. It is lovely to hear that mum is settled in Signature House. I will pass on your comments to the staff team. Thank you.
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Review from Anne L (Daughter of Resident) published on 2 August 2022
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Reply from Lisa Warne, Home Manager at Signature House
Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. It is lovely to hear that mum thinks of Signature House as "home". I will pass on your comments to the staff team. Thank you.
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Review from J H (Daughter of Resident) published on 1 August 2022
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Reply from Lisa Warne, Home Manager at Signature House
Thank you so much for your review. It is always so lovely to know that families are happy with the care being provided. Kindness and compassion are an integral part of the care that should be delivered to all our residents and pleased that you feel we achieve this. Your kind words will be passed on to the team. Thank you.
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Review from Carol R (Daughter of Resident) published on 27 July 2022
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Reply from Lisa Warne, Home Manager at Signature House
Carol, thank you so much for this wonderful review. It is so heart warming to hear that dad is so settled and that as a family you are pleased with the care being delivered. I am very proud of the team I have at Signature House, and these wonderful comments are so appreciated by us all. I will pass on your thanks to the team. Thank you so much.
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The Review Score of 9.8 (9.800) out of 10 for Signature House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Signature House is calculated as follows: ( (105 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Mandy is a Registered Nurse with more than 30 years experience. In June 2020 Mandy was given the title of Queen’s Nurse by the Community Nursing Charity, The Queen’s Nursing Institute (QNI) which indicates a commitment to high standards of patient care, learning and leadership. Mandy leads a team of dedicated nurses and carers to ensure residents living in Signature House receive person-centred care that is empowering, respectful, dignified and compassionate.
Job Title: Senior Nurse
Maria is the Senior Nurse at Signature House.
Job Title: Home Administrator
Joined: 2024
Louise joined Amica in February 2024 bringing with her over 10 years of administration experience, in such diverse areas as sales and running a quarry weighbridge. She is very organised and enjoys ensuring the smooth running of the administration at Signature House.
Job Title: Activities Lead
Joined: 2022
Michelle has been the Lead Activity Co-ordinator at Signature House since 2022. She has a vast experience in Health and Social Care having worked at Signature House as a Health Care Assistant with a NVQ Level 3 in Health and Social care. Prior to working for Amica Care, Michelle worked for the NHS at Southampton General Hospital for 16 years.
Michelle's passion is to make the residents smile and to listen to them should they have any issues or questions. Her focus is on creating person-centred activities that will enrich the residents' lives both physically and cognitively.
Job Title: Deputy Manager
Deputy Manager at Signature House, Dorchester