Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.4 94 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.

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Care Provided by Hamble Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Yoxall (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Hamble Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hamble Heights Care Home Reviews (94)

Total of 94, showing 1-20
9.4

Hamble Heights Care Home has a Review Score of 9.4 (9.449) out of 10, based on 13 reviews in the last 2 years. Over all time Hamble Heights Care Home has 94 reviews.

Overall Experience

  • 72
  • 15
  • 2
  • 1
  • 4

Date Published

94
1
5
13
81

Review from S C (Nephew of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my Aunt and was very impressed with the welcome I received. Most importantly she is very happy, settled and receiving the care and dignity she deserves. Everyone resident and member of staff I encountered seemed to be happy which says so much about a home.

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Review from S B (Goddaughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother is well cared for in a beautiful, clean and caring environment by staff who are very attentive to her needs. Thank you.

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Review from Daniel L (Friend of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last few months of my friend's life, it was clear that she needed professional care and nursing in a warm friendly efficient environment.
In all respects, I can safely say that all her needs were cared for in a highly personalised manner. All the staff, regardless of function or level were
very communicative and attentive. If I had any questions, I was very satisfied that they knew the answers relating to my friend.
I never felt any sense at any time that my friend was not getting the very best attention that she needed.
The staff clearly communicated with each other maintained good records and gave of themselves freely.
I feel that the best leadership is in an environment, where the staff know what to do at all times and use their initiative in an appropriate manner. The staff here demonstrated that the leadership and training were excellent.
I cannot fault the staff at this home in any way and would recommend this home to anyone.

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Review from Val B (Sister of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our sister has been a resident for 18 months. We completed a review last year and believe we can say most of our responses were good or excellent. Unfortunately, however, we feel we need to complete another review due to the deterioration of the Home. Our sister has informed us there has been a real
change, i.e. food, some inedible, lack of choice and variety, especially as she is diabetic
Cleanliness, rooms ok, but the crockery and utensils in the dining room are disgraceful. Very badly stained with some having dried on food. Although this has been pointed out many times to the administrative staff there appears to be no change.
Staff, no continuity with residents as they are moved around the various floors. Agency Staff employed are not as caring as the permanent staff

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Review from F P (Wife of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has just had his first rest bite stay at Hamble Heights for two weeks. On arrival, the staff were friendly and reassuring and took a lot of time making sure my husband was comfortable also putting plans in place for safe transfer and to make sure he would be safe at all times. I had requested
that my husband spend his days in the lounge rather than his room and I feel that every effort was made to make this happen, safety permitting. The food always looked delicious and I know my husband enjoyed it. The carers were attentive, although two or three of them to fifteen residents didn't always feel like another. There often seemed to be an agency nurse on duty rather than the wonderful nurses who knew the residents.

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Review from Becki S (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmth and friendliness of all staff members is lovely for both the residents and their visiting families. Staff are always informative, patient and also genuinely kind-hearted. The carers go above and beyond and treat all residents with dignity and affection.
The rooms are spacious, clean and
comfortable, providing a sense of relaxation. Mum enjoys the food and engaging in activities. Although there is already a fantastic wellbeing team in place, I would love to see a few more opportunities for dedicated one-on-one social time.
My mum has experienced some minor health issues, but they have been promptly addressed and suitable medication has been prescribed by the local GP. The communication between the nursing home and the GP surgery is truly commendable. As a daughter, this alleviates a significant amount of worry from my mind.
Overall, my family and I are incredibly grateful and content with the exceptional level of care and attention that Mum receives at Hamble Heights.

Reply from Smitha Rosh, Home Manager at Hamble Heights Care Home

Thank you very much for your valuable feedback. It's so heartening to hear that you and your family can feel reassured that your mother is being well looked after, and is comfortable and happy in her surroundings. Wellbeing is such an important aspect to us, so I'm really pleased that your mother is enjoying the home-cooked meals and engaging activities. Thank you very much again for taking the time to leave us a review.


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Review from Debra J (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My elderly mother was assessed and accepted by Hamble Heights for long term care. After less than two weeks she was admitted to hospital in the early hours of the morning.
The care home struggled to deal with my mother who has dementia and failed to administer her prescribed medication. This resulted
in deterioration of her condition as well as behaviour and resulted in the home informing her family they could not have her back with immediate effect.
Although some staff were very helpful and kind there did not seem to be an adequate care plan in place.

Reply from Martin Corrigan, Home Manager at Hamble Heights Care Home

Thank you for your review. We are sorry that we have not met your expectations. Giving notice to a resident and their family is never a decision that we take lightly. Unfortunately, it became clear very early on that we would not be able to meet your mother’s needs. We must balance the needs of all the residents within our home to ensure that we have the best interests of each individual at the centre of our care. It is with a heavy heart on the rare occasion that we decide we must give notice, however, we believe it is what is best for the residents concerned to ensure they receive the highest standards of care that they require.


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Review from J C (Respite Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and very helpful. I've been well looked after. The nursing facilities are great. The home is clean, tidy, and warm and the cleaners come every day. My room is clean, warm and tidy and great hygiene. The garden is very pretty and suits our needs. It's been great to meet new friends
while staying here. There are activities offered all day with entertainment and animals bought into the home.

Reply from Julie Skelly, Interim Home Manager at Hamble Heights Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that you've enjoyed your respite stay and that the care, facilities, and activities have met your expectations. It's also great that you have found companionship with fellow residents and feel that you have met new friends during your time at Hamble Heights. Once again, thank you very much for your valuable feedback.


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Review from Gloria W (Wife of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been here a short time, but we have been very pleased with the care and attention he has received. The staff are very friendly and make the family feel very welcome. A few teething issues with his laundry, etc. But we hope this will be resolved.

Reply from Julie Skelly, Interim Home Manager at Hamble Heights Care Home

Thank you for taking the time to leave a review. We're really pleased to hear that you feel reassured about the level of care your husband is receiving and that he is in a safe and comfortable environment. Thank you for your feedback on the laundry - we are working hard to make improvements and hope that you find previous issues are not repeated. Thank you very much again for your review.


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Review from David M (Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is 10/10. The staff are very very friendly and helpful as well as being creative.

Reply from Maryanne Scriven, Home Manager at Hamble Heights Care Home

Thank you very much for taking the time to give us your valuable feedback. It is so wonderful to read such a glowing review from one of our residents and to hear that the care and service meet your expectations. Our wellbeing team puts together a really creative daily programme, and we're so pleased that you're enjoying the activities and entertainment. Thank you again for your review, we really appreciate it.


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Review from Priscilla A (Respite Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A short respite stay, enjoyable in every way, with good food, lovely staff, and friendly caring people.

Reply from Maryanne Scriven, Home Manager at Hamble Heights Care Home

Thank you for taking the time to leave a review. We're really pleased that you have enjoyed your respite stay with us - especially your appreciation of the companionship and reassurance that you were being well looked after by our team. Feedback from residents and families is so important to us and helps us to continue to make improvements, so thank you again.


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Review from David M (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad resided at Hamble Heights from September 2020 until May 2023 following a stroke which left him paralysed down one side, unable to swallow needing a rig for medicine and food with severe speech difficulties. Dad has been looked after under very difficult circumstances with the utmost respect, care
and attention from all members of staff. They have always communicated well with the family and kept us well informed and allowing access to Dad at all times to all members of the family which are many to visit. During Covid, the home provided the best possible visiting access that rules would allow, which we really appreciated.
We have always felt that Dad was in the best place receiving love, care and attention at all times even under very difficult circumstances which gave the family peace of mind.
Thank you all very much.

Reply from Maryanne Scriven, Home Manager at Hamble Heights Care Home

May I first offer our sincere condolences for your sad loss - your dear father is missed by us all. We really appreciate you taking the time to write a review during this difficult time. I'm so pleased that we could provide you and your family with the reassurance that your father was being well looked after and that he was safe, respected, and loved at Hamble Heights. Thank you once more for leaving us your thoughts.


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Review from W G (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum entered the care home in August 2022. she was treated with the utmost love, care and respect from every member of staff. Although she was bedridden she received every care and attention and was exceedingly happy there.

Reply from Maryanne Scriven, Home Manager at Hamble Heights Care Home

Firstly, please accept our sincere condolences. Your mother was a lovely lady whom the team were very fond of. We really appreciate you taking the time to write a review, and we’re really heartened that we were able to provide you with the peace of mind that she was in safe hands and happy here.


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Review from Jill M (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Hamble Heights for 17 months. We chose the home as its near the family and is purpose built. However, the most important reasons are the wonderful care staff and nurses and the excellent food. My Mother tells me that there is always an alternative dish served if you
would rather have this. The activities organiser is great and very innovative, although it is difficult for those with a visual impairment to take part in too many activities. They gave my Mum a fabulous 100th birthday party! I mentioned the care staff and nurses above but of course thanks and praise should also go to all the other staff in the home who help to make everything run smoothly.

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Review from A W (Wife of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband stayed in Hamble Heights for a few weeks to give me a break from caring for him 24/7. I am pleased with the care he received and found all the staff I met friendly and helpful. I hope he will be able to have another "holiday" there.

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Review from Sally B (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here since August 2020 having been evacuated From Southampton Hospital during the first wave of covid. We did not have a choice of where he went due to covid but my nephew works for the patient transport service & said whenever he dropped off patients or picked them up the home was clean
and fresh smelling and staff were friendly and helpful. The home and staff have been amazing. To begin with he was able to participate in activities that they put on which was brilliant. My favourite was the locks and bolts board. So good for the dexterity. Dad has advanced dementia and is now bed bound and unable to communicate at all but he is always clean shaven, nails clipped and in bed with appropriate pillows etc. the nurses and carers have always been kind and I thank them every week that they take such good care of Dad. I am a nurse myself but Im not sure I could do this role.

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Review from J G (Daughter of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident here for a few months now and is settling in very well. The staff are great and she's very complimentary about them and also the food. We had fears she would not settle but now she's made some friends, she is very much more relaxed.
She also seems to have a new lease of life
since settling in here, which is absolutely great.
Love the fact that dogs are taken in to see the residents as she loves that. It is also great that the family can take theirs in to see her.

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Review from Michelle N (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say. Absolutely excellent home and the most caring team of staff that I have ever had the pleasure to know.
My father had a particularly terrible type of dementia and like all people living with dementia was tortured by some of the awful debilitating side effects. Staff always treated him
with dignity and respect and made our family feel like part of their family.
Dad sadly passed away at the end of January but it is only now that I feel that I can speak about the experience.
The Manager and the deputy manager were just fantastic and let us stay with my father all day, every day and allowed us too use an empty room so that we could catch up on sleep but all be close by.
There were just the most amazing team and he died a very peaceful, painless death with all of his family by his side.
This home is outstanding and staff always go the extra mile to ensure that residents and their families are made to feel welcome and included.

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Review from L N (Wife of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is 64 years old and suffers with Parkinson's and Dementia. Sadly, in 2020 it became impossible for me to continue caring for him and giving him the level of support he needs. After a stay in hospital, he was transfereds to Hamble Heights, and although the choice of home was out of my hands
due to Covid, I can truly say that he is in the best care home ever.
Staff go above and beyond to make sure the residents are happy and entertained on a daily basis. At what is a horrendous time they have given me strength and supported us both to get through the challenges that this awful disease has thrown at us. I feel able to call them anytime of day or night, for a chat or sometimes just cry on the phone to them, and know that they will always be happy to listen. The staff have become our family. The home is spotlessly clean, the rooms are large and bright, the garden is lovely but it is the staff that make this home exceptional.

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Review from Mary N (Wife of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Hamble Heights since April 20201. He sadly passed away in January 2022. The manager and all the staff were so wonderful to us both and our family. They went above and beyond all our expectations and supported us through this awful time. We were able to stay with my husband until
he passed away. We will be eternally grateful to all at Hamble Heights.

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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.532 for Hamble Heights Care Home is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 154 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (2)

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Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager

Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.


Frequently Asked Questions about Hamble Heights Care Home

What types of Care is Hamble Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hamble Heights Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hamble Heights Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Hamble Heights Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hamble Heights Care Home to the centre of Southampton?

6.4 mile(s) as the crow flies, distance by road may be significantly further.