Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.4 94 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.

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Care Provided by Hamble Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Yoxall (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Hamble Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hamble Heights Care Home Reviews (94)

Total of 94, showing 21-40
9.4

Hamble Heights Care Home has a Review Score of 9.4 (9.449) out of 10, based on 13 reviews in the last 2 years. Over all time Hamble Heights Care Home has 94 reviews.

Overall Experience

  • 72
  • 15
  • 2
  • 1
  • 4

Date Published

94
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5
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Review from Linda C (Niece of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and hardworking. Communication has improved, and our Emails are responded to promptly. Our views have been listened to and actioned. We feel our relative is safe and well looked after. We always get a lovely welcome on arrival.

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Review from S C (Granddaughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Gran was here for two years. At the start it was brilliant and she was well looked after. However, that soon changed once the first manager left (there were 5 during her time there).
She did not have dementia but was put on a floor where she would have other residents coming into her room day and
night and even climbing into bed with her and stealing her items. Being told there wasn’t enough staff or they are busy so she would have to use her bed pad for the toilet and not give the correct medication.
There are a few carers who are genuinely good and care for residents but it sadly doesn’t outweigh the downfalls.
There was hardly any communication during covid and we weren’t always told about her care including her end of life.

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Review from John D (Husband of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice modern care home with a holistic approach to the meaning of care. Relatives are encouraged to participate in their relative's care/well-being plan and to become close associates of the home and staff. Very impressed with the team spirit too. Regardless of function, all staff make it their business
to show an interest in the residents - and their kin!

Reply from Alaina Morgan-Free, Senior Marketing Manager at Hamble Heights Care Home

Thank you very much for your positive review. We always value feedback and are heartened to receive such encouraging comments. I will pass on your kind words to the Home Manager and team at Hamble Heights.


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Review from Nicky H (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident here for nearly two years. The standards declined dramatically in 2020. There was a history of falls, being left in need of the toilet even when he called for help, missed medications and generally a lack of individual, personalised care.
Social services put a safeguarding
order around my father (quite an achievement when we were paying approx £6000 a month for his care), as they were so concerned about the care he was receiving and the CQC have subsequently highlighted failings my father sadly experienced first hand. He has thankfully improved in his new home when they have people who administer medication on time and make sure he has plenty of fluids.
I am sure an insincere reply will appear, offering a meeting, but if they were genuinely concerned, they had all of Lockdown to work on care plans and improve standards and staff training.
If you care about your loved one please put them in a home that cares, which is not this one!

Reply from Mike Lyons, Managing Director at Hamble Heights Care Home

We are saddened to hear that there were aspects of your father's care that did not meet your expectations. We work very closely with both the CQC and the Local Authority to drive improvement across our homes, and we are confident that significant progress has and continues to be made. We are committed to training our teams and we are working on a detailed learning and development plan. In our response, we feel it important to offer the opportunity to discuss with our Senior Management Team. Whilst the response on this forum is useful, there is significantly more context to this complaint. We feel that a meeting would allow a broader discussion and a response that you would hopefully deem more satisfactory. In no way do we wish to be perceived as insincere, it is quite the opposite, as we would like to take on board the points you raise and learn. If you would like to arrange a meeting, please contact the Home Manager.


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Review from David F (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely Awful!
Please think long and hard before placing a loved one here.
My father was here for 20 months, initially, it was good, but then there was a change of management/ownership. Most of the long-serving staff quickly left. There were at least four changes of the home manager in a matter
of months. High staff turnover, high use of agency staff was a real issue.
My father had to be safeguarded by social services for his own safety, the home missed his important medications on at least three occasions and he suffered numerous falls. There were other issues too long to list here.
Finally, Dad was admitted to the hospital as he was extremely ill. He was in hospital for three weeks thereafter we took the decision to move his care home, which was traumatic and very disruptive for an elderly vulnerable chap.
Dad was paying nearly £6,000 a month to be safeguarded!
The management didn't even apologise for everything that had happened.

Reply from Mike Lyons, Managing Director at Hamble Heights Care Home

Thank you for your review of Hamble Heights. We are very saddened to hear your views that there were aspects of your father's care that you were unhappy with and did not meet your expectations. As an organisation, we are always looking for ways to improve, and all of the feedback we receive is critical to help us enhance our care homes and the services that we deliver. If you would like to discuss this matter further, we would be happy to arrange a meeting to discuss the specific points that you have raised at a time convenient to you.


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Review from E L (Respite Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely stay, everyone's lovely and helpful.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for taking the time to give us a lovely review Eileen, it's wonderful to hear that you had a lovely stay and that the team were helpful. We would welcome you back to stay anytime!


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Review from E B (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a lovely two-week respite stay at Hamble Heights. She was cared for and made to feel very much at home, making it easier for me to enjoy my holiday without worrying about mum while I was away. Above all, Mum was happy during her stay, which to me is priceless. I wouldn't hesitate to recommend
Hamble Heights.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your kind review Emma. It's wonderful to hear that your mum enjoyed her stay with us at Hamble Heights and you were able to enjoy your holiday (I hope you had a lovely holiday!). I will pass on your kind words to the Home Manager and team at Hamble Heights.


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Review from Lyn N (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed several care homes for Mum, from the moment we walked through the doors of Hamble Heights we knew this was the one. Rather than a care home, this appears more like a grand hotel, there is a 'Bistro' on each floor rather than a dining hall. Everything is clean and tidy, the rooms are large,
light and airy with their own wet room.
The team of staff are friendly and caring and constantly try to keep the residents entertained, unfortunately, mum has been a resident during the lockdown and we have not been able to visit, but the team at Hamble Heights have made every effort to keep us informed and in contact via skype.
Although mum was only a resident for a few months, having recently passed away, I would have no hesitation recommending Hamble Heights.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your lovely review Lyn and my condolences for your mum. I'm pleased that you feel her stay at Hamble Heights care home was a pleasant one despite the unfortunate lockdown situation. I will be sure to pass on your comments to the team there. Thank you again.


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Review from G M (Friend of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home could not have done more to help our friend in the last 2 and 1/3 years she lived with you.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for taking the time to post a review. We are pleased that you feel your friend was looked after well during her time with us. Thank you again.


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Review from Eleanor L (Wife of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from the hospital with myeloma during Covid. He passed away peacefully at 7:20 pm on 1/5/20. No visiting was allowed. No words would be enough to describe how he was cared for - I contacted the nursing home at least four times a day and I was dealt with very sympathetically.
During his last few hours I was there, to say they were understanding, caring and outstanding in every way would be an understatement.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for taking the time to post a review during what must be a very sad and difficult time - our condolences to you and your family. We are pleased that your husband was treated in a caring and sympathetic manner during his stay with us. Again sorry for your loss.


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Review from L B (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at the nursing home for the wonderful care Dad received.
The professionalism, kindness and support helped during this really difficult time. Dad was treated with respect and dignity. The rooms were clean, and the food was amazing. All reception staff were helpful and
kind.
The only negative was the e-mail I sent to the home manager was not replied to; I think this was disrespectful.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your kind review. That's lovely to hear that your Dad was treated with respect and dignity and you received the kindness and support during a difficult time. Our apologies that you never received a reply to your email. I have checked with the Home Manager and she has assured me that she passed on your thanks to the team as requested and realises she should have acknowledged your email with a reply, she has sincerely apologised for her oversight of not responding. Thank you again.


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Review from Sue B (Daughter of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights is an impressive care home, the main reason is the personnel. From the reception and admin staff right through to the care teams both you and your loved one are made to feel special. No request is too much bother and the nursing team especially treat residents with compassion, kindness
and patience. My father was always clean and dressed in smart clothes even on the many unannounced calls which I made to the home. Each floor has a separate care team which promotes closer interaction with each resident.
Each floor has a spacious lounge informally arranged so the "chairs around the wall" scenario often found in other care homes is avoided - a nice touch.
Rooms are large with generous en suite facilities. There is a choice of menus served restaurant-style.
I would not hesitate to recommend this care home.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your kind review. It is one of our main priorities at Encore that our residents enjoy living at our care homes and we completely agree that one of the reasons that this is achieved is because of the great team we have at the home, so thank you for acknowledging this - I will make sure that your comments are passed onto all the team at Hamble Heights.


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Review from Bob P (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was a resident from 23 May until she passed away on 24 January 2020.
Her care was just excellent.
She was cared for, treated with dignity and respected by the staff.
The entertainment/wellbeing team were superb.
It was spotlessly clean and the food again excellent.

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Review from J P (Partner of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoughtful and excellent care.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you we really appreciate you taking the time to complete a review for us. We try and make sure all of our residents receive the best care possible, so we are pleased that your partner has received thoughtful and excellent care.


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Review from P M (Daughter-in-law of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Hamble Heights for my 97 year old mother-in-law who had been extremely ill at home and in hospital. She received wonderful care from all the staff, enjoyed the food, felt warm and safe at a time when the family needed to feel confident that we had chosen the right place for her. She received
24 hour nursing from the staff who were amazing. We were very pleased with Hamble Heights.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for taking the time to give us a review. We are pleased to hear that your mother-in-law received a high quality of care during her stay with us at Hamble Heights and you felt confident that you had chosen the right home for her to receive the support she needed. Thank you again.


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Review from Pam S (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My review is in contrast to the positive reviews for Hamble Heights. However I visited every day, so I was probably more familiar with many ongoing issues and challenges on the floor my father lived on than relatives who visited less frequently or had relatives on other floors. My father was a resident
for 12 months, during which time there were a lot of changes which impacted on service delivery, staff turnover etc.
Finding a care home for a relative is so very hard and stressful but I would advise you to look past the fixtures and fittings of a purpose-built home since these are not indicators of the levels of care and treatment your loved one will receive.

Reply from Nikki Richards, Home Manager at Hamble Heights Care Home

Thank you for your review of Hamble Heights and we are sorry that there were aspects of your father's care that fell short of your expectations. We take your concerns very seriously and value your feedback during the meetings that were held with the management team when your father was at the home. We take our standards of care very seriously and we are committed to delivering care which is both safe and effective.


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Review from Brian B (Son of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Hamble Heights for nearly 5 months and was very well cared for. All the staff were always friendly and caring and did their best in looking after my mother treating her with compassion, respect and dignity.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your review of our Hamble Heights care home, we appreciate the time taken to write one. We pride ourselves on the care we provide all our residents, but it's always lovely to hear from you that your mother received the care she needed during her time with us. Thank you again.


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Review from Kay B (Friend of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been extremely well cared for in the five years she was a resident at Hamble Heights. Her en-suite room was bright and comfortable. She could not have received better care anywhere else.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your kind review. That is great to hear that your friend enjoyed her time with us. We strive to make sure all our residents are well cared for and they enjoy their time with us, so it is always lovely to hear when they do. Thank you again.


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Review from Jo G (Daughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, surroundings and food were just brilliant. The staff were dedicated to providing the best care.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your kind review. We strive to offer the highest level of care to all our residents and so we are pleased that you have experienced this.


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Review from Christopher H (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my step-father and my mother were residents at Hamble Heights.
Throughout their time there, they were treated with kindness and respect.
On each of my frequent visits to Hamble Heights, I was given a friendly greeting, offered a hot drink and given up to date information about my parent(s).
I
was particularly moved that a nurse sat with my mother throughout her last night so that she would not be on her own.
I don't think my parents could have been given better care.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you so much for your kind words. We are very pleased that both your stepfather and mother were treated with the respect and care they deserved and you were provided with frequent information for your peace of mind. We pride ourselves on providing the highest quality of care for all our residents. Thank you again for taking the time to review our care home.


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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.532 for Hamble Heights Care Home is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 154 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (2)

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Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager

Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.