Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.4 94 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.

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Care Provided by Hamble Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Yoxall (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Hamble Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hamble Heights Care Home Reviews (94)

Total of 94, showing 41-60
9.4

Hamble Heights Care Home has a Review Score of 9.4 (9.449) out of 10, based on 13 reviews in the last 2 years. Over all time Hamble Heights Care Home has 94 reviews.

Overall Experience

  • 72
  • 15
  • 2
  • 1
  • 4

Date Published

94
1
5
13
81

Review from Susan W (Wife of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights have looked after my husband with the utmost respect, compassion, skill and care, during his final day's and over the preceding years, he was a resident there. I could not have asked for a better nursing home and a better team. Thank you.

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Review from Jeannette D (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Hamble Heights for 18 months and terminally ill with cancer. We visited several care homes in the area and the decision to choose Hamble heights was because we felt a welcoming, homely and very caring atmosphere. Coupled with this, we knew my father would receive the palliative
care required from the professional staff. In all respects, we were not disappointed. Dad was very content at Hamble Heights and expressed that he was very happy in his 'new home'. No matter what day or time we visited, which was pretty variable, Dad was clean, warm, cosy and safe. His room was beautiful, light and airy with its own large en suite facilities. He enjoyed the food, especially the lovely English breakfasts. As a family visiting from afar, we were always well received and encouraged to use the in-house facilities for tea/coffee for ourselves. When Dad died, the love and understanding we received from all the staff were palpable. We were so lucky to have found Hamble Heights.

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Review from Nicholas I (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good but I was being pushed to have my father's body removed while it was still warm.

Reply from Cath Bezer, Home Manager at Hamble Heights Care Home

We sincerely apologise that this is the impression you received. Our intention is to provide support and understanding to families, especially during these difficult times. If you would like to discuss this matter further, we would be happy to arrange a meeting at a time convenient to you.


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Review from Susan P (Friend of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been a resident here for just over 2 weeks. Her care and treatment have been wonderful. We as a family could not be happier.
Her overall health and wellbeing have improved significantly since she has been here.
All the staff here are fantastic - they care passionately.
The staff
catered for a birthday party for her - wow - what a great day.

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Review from Jenni W (Sister-in-law of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my sister in law has been second to none. I cannot speak highly enough of all the management and staff involved with her care. We entrusted her into their home at Hamble Heights and they did not fail us.
As a family, we were always greeted and made to feel welcome.
Any concerns we had were dealt with at the highest level straight away. She was a very sick lady, terminally ill who has sadly passed away now. We are comforted with the knowledge everyone did their very best for her and that she died peacefully. For this, we are eternally grateful.

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Review from Pamela J (Mother of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome on our first visit to Hamble Heights to discuss our son's admission.
Since he has been there, the warmth, caring and concern of all the staff, not only for our son but also for us, his very elderly parents, has been superb and very comforting to know he is so well cared for
in such a friendly atmosphere by such cheerful staff and that he has settled well is a huge relief for us. We thank them all.

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Review from Ally (Daughter of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff at Hamble Heights enough for the kindness, compassion and care they gave my family during my Dad’s 10-month stay with them. They treated my Dad with such dignity and made such efforts to get to know him despite his illness and difficulty in communicating. The activities
that they engage residents and their carers in, meant that my mum and dad could enjoy being together again. Constantly, the thoughtful things that all staff did and provided, made a very difficult time so much easier. The end of life care that they provided for him and the care for us at this time was exemplary; we are so very grateful Dad was able to stay at Hamble Heights for this. He was able to die peacefully, with his family around him in familiar surroundings - a real home from home. It is a very special place and I only wish that every family going through a similar experience were lucky enough to have their loved one cared for in this way. Thank you Hamble Heights.

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Review from Jan S (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank all the management and staff enough for all the care, consideration and kindness that they have all given to my father and his little dog. They have made the very difficult decision to put dad into a care home easier. I know dad is well cared for and shown love, compassion and he is treated
with dignity. Since being in the home, he has put weight on, he is no longer afraid, frightened or unhappy as he has constant company and care. All the management and staff also treat me as part of the family when I visit and always ask how I am which is lovely as it is never easy to leave your loved one. I looked at 12 other homes before choosing Hamble Heights and I am so glad I did. I can leave dad and go away and lead my life knowing he is well cared for and there is no need for worry. The manager of the home realised the importance of keeping dad and his dog together and accepted the dog into the home which was extremely kind and considerate. A huge thanks to all.

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Review from Phillip C (Husband of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights is not just another care home, it’s a CARING HOME, and there is a huge difference. Every worker accepts management responsibility at their level, from the top down, to create an atmosphere of calm, stability and respect, to ensure each resident and fellow worker is treated as a member
of one big family, and they never fail. I know I have made the right choice in choosing Hamble Heights for my wife, that I can leave after a visit totally reassured. I hope, when my turn comes, there’s space for me.

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Review from Jane W (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Hamble Heights for one week respite and settled so well decided she would like to stay permanently, due to the kindness of all the staff, the delicious food and excellent accommodation. Mum has made friends with residents and no longer feels lonely and feels safe. An excellent care
home.

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Review from G M (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A happy relaxed atmosphere. Nice surroundings.

Reply from Sebastian Wiencelewski, Home Manager at Hamble Heights Care Home

Thank you for your comments. We always value and encourage relatives and residents’ feedback, as it helps us to make improvements and strive to deliver the best service that we can. So I’m really grateful to your family for meeting with me last week to give us more detailed feedback.


As we discussed, I’m pleased to say we have addressed your query about the presentation of meals, and our seasonal menu has now changed to the winter menu. We were very fond of your mother and two of our carers, in particular, looked after her, which I know you appreciated. Although we have nurses on shift 24/7, we have also now strengthened the team and have trained two new care practitioners to support the nurses. We will be taking care of the fence in the private garden, which needs a new coat of paint. We have a decorating plan in place and this task will form part of it.


Thanks again for the time your family took to discuss with me how we can continue to make improvements to ensure Hamble Heights provides the very best care and companionship to its residents.


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Review from Jennifer M (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, every member of staff and management acquitted their roles in an exemplary fashion nothing was too much. The accommodation was bright, clean and airy with all areas being accessible and legible.
My mother enjoyed her three weeks stay and I was happy in the knowledge she was in safe
and caring hands.

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Review from Paul H (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights provided excellent care for both my father and the family before, during, and after his short time there. Management was really caring and helpful. The staff looked after my father with real consideration for his needs.


Overall this is an excellent care home that strives to give

residents and their families a homelike experience. Nothing was too much trouble for them in making everyone feel really comfortable. I can't praise their efforts highly enough.

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Review from Patsy H (Wife of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have and will always recommend Hamble Heights. The administrative, nursing and caring staff are sensitive, friendly, informative and professional. I can’t thank them enough for looking after my husband during the 3 years and then the final days of his life, caring for him and myself, treating us with
tenderness and dignity. My deepest and sincerest thanks to all concerned. It’s the management and staff that make the home excellent.

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Review from Gillian S (Daughter of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was mostly well looked after in the last weeks of her life. Staff were kind, compassionate and respectful. The family were made to feel welcome. Concerns were dealt with professionally and quickly.

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Review from Richard H (Son of Resident) published on 5 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience. Caring, friendly staff. Activities were a real strength and were very popular with our mother.

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Review from C B (Friend of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was a resident at Hamble Heights for two weeks after major heart surgery i.e for recuperation only. A friend visited my friend in hospital before his discharge and cared for him during his two weeks along with the caring team. Her professionalism was excellent. Staff led a first-class team
ay Hamble Heights who cared for my friend to the very highest standards. I would without any reservations recommend Hamble Heights for recuperation after surgery.

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Review from Maureen M (Niece of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was happy and content. The staff were so very kind to her.
We, as a family, were made very welcome.
I only wish her stay could have been longer.

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Review from Chris S (Son of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Hamble Heights for approximately 1 year during which time she received the best care during her last year. All the staff are constantly aware of the needs of the residents and talk to them as they go about their duties. The nursing staff are very helpful and will answer any questions
or concerns raised relating to the resident's health. The accommodation and equipment is of good quality and the general atmosphere is homely.

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Review from Guy T (Son of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Hamble Heights for over 4 years and was very caringly looked after by the carers and nurses there. Even the resident cat was very kind to her. Her diet was modified over the years as she progressively lost the ability to chew and the bed was also adapted to suit her lessening powers
of movement. A very pleasant environment to spend one's last years or less in.

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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.532 for Hamble Heights Care Home is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 154 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (2)

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Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager

Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.