Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.4 94 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.

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Care Provided by Hamble Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Yoxall (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Hamble Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hamble Heights Care Home Reviews (94)

Total of 94, showing 61-80
9.4

Hamble Heights Care Home has a Review Score of 9.4 (9.449) out of 10, based on 13 reviews in the last 2 years. Over all time Hamble Heights Care Home has 94 reviews.

Overall Experience

  • 72
  • 15
  • 2
  • 1
  • 4

Date Published

94
1
5
13
81

Review from Deborah D (Daughter of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we had hoped that nursing home care for dear dad would never be necessary. However, as dad deteriorated at home, his nursing needs could no longer be met. So we made the difficult decision to transfer him to nursing home care.
The care that dad received at Hamble Heights from the moment
he arrived on the 4th January, until the date of his death on the 5th February, was exemplary. The staff maintained the highest standards of care, commitment, loving kindness, support and concern not only for dad but for us too as a family. We have nothing but praise for Hamble Heights and the team there brightened a very sad chapter. They treated dad with the utmost dignity, loving care and respect, as they took over responsibility for his end of life care, enabling us as a family to share once more special times with dad, knowing that he was properly cared for in his last earthly chapter. My dad deserved the best, and he received that at Hamble Heights: A true haven of peace and care.

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Review from Nikki N (Daughter of Resident) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 9 months of her life at Hamble Heights. Mum was thrown out of her previous care home because they said they could not meet her needs due to her fall risks and her level of dementia.
It was quite a relief to finally find a nursing home that I liked and I knew immediately that
this would be the right place for mum and I never regretted that decision.


Mum was often anxious and they changed the furniture around so she was safer, installed mats etc, in her bedroom and the lounge, in order to be alerted quickly.


Every time I visited, it was very evident how well she was being looked after, the staff really cared. I went in one day and mum was singing in a microphone with one of the staff, never once was I turned away.


The whole place is well run by the general manager, the nursing team, and staff are supportive not only to the resident but the family too.


I cannot recommend Hamble Heights highly enough, the whole team are a credit to their home and profession.


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Review from R P (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was exemplary throughout Dad's short stay. All the staff went over and above their normal duties, providing Dad with compassionate and very kind care. They treated him with great dignity and were also incredibly kind to us. We felt part of the Hamble Heights family and when our dad passed away,
they were genuinely sad and shared our sorrow. An outstanding place for our Dad's last journey in life.

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Review from Elaine W (Wife of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent one week in Hamble Heights to receive end of life care. He couldn’t have been in a better place. His care was outstanding, and the care both my son and I received was outstanding too. We were made to feel very welcome and nothing was too much trouble. It’s a beautiful happy place where
all the staff are very attentive at all times. My son and I are in admiration of everyone at Hamble Heights, the care standards are very high, everywhere is kept spotlessly clean. We felt like it was our home too. I would not hesitate to recommend Hamble Heights to anyone, it’s a very happy, welcoming warm place full of staff with hearts of gold! We can’t thank them enough for how they took care of all of us. Thank you to all at Hamble Heights you are amazing!!

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Review from Maureen A (Wife of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has complex health needs but receives excellent care from all the staff. There is a warm and friendly atmosphere at Hamble Heights. The staff are helpful and do their best to meet his individual needs and are very supportive. There is a wide range of activities which all can take part in.
The management and all the support staff are very approachable and create a secure and comfortable environment.

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Review from Philip D (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Hamble Heights for almost five years.
In all that time, her care was exemplary.

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Review from David (Son of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 11 months at Hamble Heights. During that period at no time did we have any concerns about her care there. The staff always treated her kindly and with respect. Both her room and the Home itself felt like a good hotel. The staff telephoned me as she neared the end so I was able to be
with her during her last moments, which I much appreciated.

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Review from Pauline G (Niece of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights care for my relative in a caring and supportive way.
They also care for us as his family
We are so very thankful to each member of staff

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Review from Greta (Widow Widower) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Hamble Heights for 5 months. He was there for end of life care. During that period he was treated with the utmost care, attention and love. I and my family were also similarly treated, at what was, a very stressful and emotional time.
I have nothing but praise, thanks
and love for all the staff. They all carry out their particular roles with efficiency, attention and care and I have the greatest admiration for them all.
I would have no hesitation at all in recommending Hamble Heights to any family who finds themselves in need of a Care Home.

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Review from Jon S (Son-in-law of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law moved into Hamble Heights in the summer of 2016 due to increasing frailty and dementia. They were able to occupy adjacent rooms and were looked after with tender care and attention. The professional approach of all staff ensured that they were cared for with dignity and thoughtfulness
at all times. We had done our best to care for them, in their own home for several years, as was their wish. However, it was soon apparent how their overall wellbeing was improved having become resident at Hamble Heights.
Regretfully, they both died during 2017 but we were confident that their end of life care ensured their peace and comfort.

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Review from Karen (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only resident for a short period but during that time he received very high quality care. He was treated with dignity and respect and the wonderful staff not only supported my father, but the whole family during his stay. I would highly recommend Hamble Heights.

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Review from Maria F (Friend of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, great activities, a family feel. Any care establishment struggles to provide what you would for your own family member but Hamble Heights is as close as possible.

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Review from Teresa M (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hamble Heights a few months now and has settled in so well and is extremely happy, although he is in the latter part of dementia. All staff are friendly, supportive, understanding and very qualified to supply the 5* treatment to all its residents. The staff and management are like
extended family to my father and our family, looking after my father 24/7 and my mother when she visits nothing is too much trouble. There is always something for the residents to do be it activities or live entertainers. Walks in the garden or a trip to the pub next door helps keep a sense of normality and inclusion in their lives. We couldn't ask for a more homely,well-run establishment for my father to live. It's truly home from home!

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Review from Mrs Y W (Daughter of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at several nursing homes for my mum back in March 2017 as she was deionised with bladder cancer we came and visited Hamble Heights.
When we pulled up in the car park l couldn't believe how much l was so impressed by the building looking very modern and impressive.
Then when we got
into the reception area and then the manager asked if he could help my mum from the car as she could only use a wheelchair, that's when we knew this was the only place for Mum.
We can't thank the manager, the staff and the nurse's enough as they looked after Mum first class, they all became our friends to the family, each and every one of them.
My mum's room was absolutely gorgeous, so light and big and beautifully decorated. This was the perfect nursing home for my mum and I'm glad she was looked after 100% in there.

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Review from M A (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering numerous falls, a stroke and having dementia, my husband needed a place in a nursing home that would be able to cope with his complex needs.
We were most fortunate to find a place at Hamble Heights.
The management and all the staff are dedicated and professional, they have supported
us as a family and provide a very high standard of care in a friendly atmosphere.

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Review from Kathleen M (Wife of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my daughter and I walked into Hamble Height, I knew this was the home we wanted my husband to spend his last days of his life. Everyone was so friendly and understanding to the residents and their families. We would have to go a long way to find another home as good as Hamble Heights. It's top
class in everything they do and I thank them all for the excellent care they are giving my husband.

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Review from John W (Husband of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class overall. My wife has settled quickly and is treated with dignity. Real care, good facilities throughout, modern, airy, open family/visitors made very welcome. Definitely, recommend.

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Review from S B (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away; whilst caring for her in her last weeks the whole team showed the utmost care, respect and dedication to their profession. Towards the end weeks mum was bedridden. I would often visit to find a staff member sat in her room soothing and talking to her life a surrogate
family member would do. I have nothing but praise for the carers nursing staff and support staff who work together to form a 'family' caring ethos.

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Review from Georgie J (Granddaughter of Resident) published on 20 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my first encounter with Hamble Heights, they have excelled in all aspects. My Grandfather was firstly placed in a home which, quite frankly, I wouldn't wish upon my worst enemy and from the very beginning, Hamble Height's family liaison was understanding, resourceful and a shoulder to lean on.
Her assistance with his move is still greatly appreciated by both me and my Grandmother as their flexibility and openness really put our minds to rest.


I would like to thank the entire team at Hamble Heights, their Nurses and the Caring team are second to none. They are approachable, friendly and always have time to help and talk. It's with their assistance that my Grandfather (at 94) has regained his ability to walk and has got his spark back. It really means something to see him trying to better himself as opposed to giving up.


Thank you all for your continued efforts, It's nice to find a home that actually has that comfortable, homely feel!


Merry Christmas


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Review from Jacana C (Daughter of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident for over 2 years up until his death.
He was always treated very kindly by the lovely staff, despite his illness making him very difficult at times.


He was also in very poor physical health when he arrived and through great nursing care, his physical condition improved

hugely within weeks. They also managed his pain and he always appeared comfortable when we visited. This was very different from his last months at home.
The staff were always very kind and friendly to us when visiting.

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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.532 for Hamble Heights Care Home is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 154 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (2)

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Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager

Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.