Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.4 94 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.

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Care Provided by Hamble Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Yoxall (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Hamble Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hamble Heights Care Home Reviews (94)

Total of 94, showing 81-94
9.4

Hamble Heights Care Home has a Review Score of 9.4 (9.449) out of 10, based on 13 reviews in the last 2 years. Over all time Hamble Heights Care Home has 94 reviews.

Overall Experience

  • 72
  • 15
  • 2
  • 1
  • 4

Date Published

94
1
5
13
81

Review from Diana R (Daughter of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hamble Heights since November last year. He sadly passed away on 30th September. Dad was so happy here and the care he received was exceptional. I spent the last five days at his bedside and we were both looked after so well. I could not have wished for a better and more dignified
end for my dad. I would not hesitate to recommend Hamble Heights to anyone this place is full of the most loving caring people ever. Thank you so much, everyone, you will never know how grateful I am xxx

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Review from Julian S (Son of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely caring staff, normally aware of individual needs and responsive to them. Friendly atmosphere. Comfortable, airy, spacious and well-maintained premises (purpose built, relatively new) range of activities on offer.

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Review from Sue J (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received in her short time at Hamble Heights was outstanding.


The attitude, concern and care shown by the staff, whatever their role, is excellent, creating a wonderful atmosphere in this lovely homely environment. Everyone was friendly and chatty and nothing was too much.


My

mother declined quickly due to her illness and we were called to her bedside as she was fading. On arrival two members of staff were with her holding her hands, classical music playing in the background (she loved music). If I hadn't managed to get there she wouldn't have died alone, the staff do really care. That caring covered not only my mother but also the family which was greatly appreciated.


Leadership comes from the top and this is a very well run home, which was clearly apparent by the high level of moral and attitude of all the staff we came into contact with.


The undertaker told us the staff lined up to say farewell to Mum when they collected her, a lovely caring touch.


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Review from Sue W (Friend of Resident) published on 24 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Hamble Heights for 9 months. In that time she has been treated with the utmost respect and kindness. All staff treat their guests as part of a family and triage as such.
They are of great support to the occupant's friends and family and nothing is too much trouble.
Someone is
always available to discuss their condition. When the inevitable end came the staff's kindness was wonderful.

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Review from TGP (Son of Resident) published on 30 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hamble Heights for almost 2 and a half years. She was virtually immobile and suffered from vascular dementia. The care that she received was exemplary - it was personal, thoughtful and above all, recognised the person that she had been, as well as the person that she had
become. The team at Hamble Heights went above and beyond dealing with the day to day needs of her personal care. They took the time to get to know her and made that place her home - somewhere she could feel safe, comforted and loved. This attention was not just from the carers and the nurses, but from every member of the staff, including the management, reception team, the cleaners, the cooks and the facilities management team. In her last few weeks, this level of care became even higher. We could not have hoped for a more loving and safe environment in which she spent her last days. This is an exceptional care home and one which I would not hesitate to recommend to anyone.

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Review from Karen (Daughter of Resident) published on 3 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until two years ago dad was living alone in a remote part of Aberdeenshire, with Alzheimer's. He was determined to stay in Scotland and live independently for as long as possible but inevitably his condition progressed. The time came when we needed to move him back south, into a home where we knew
he would be near his family and above all else, safe. We spent a long time searching for a suitable home. We found that many listed that they were 'dementia friendly', but the reality was that if and when dad's condition progressed, it was very likely that he would need to be moved on. This was a real concern for us. Thankfully, I had spotted Hamble Heights not long after dad was diagnosed and we were fortunate that they had a room for him when the Big Move South was necessary. As his daughter and POA, l couldn't be happier with where dad is. The staff are extremely friendly and genuinely care about dad (and the whole family). Hamble Heights is lovely and really does go 'the extra mile' : )

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Review from J R (Wife of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband has received at Hamble Heights. All the staff are very caring and show compassion. They are quick to act if he needs attention. I am kept informed of his care needs. I would not hesitate in recommending this care home.

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Review from Sharon S (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights is a unique place. From the moment you step into the Reception area you immediately feel a sense of calm in this very well-organised home, and the welcome is always warm and friendly. Our mother has been resident here for almost three years, and so we do now feel part of a wider 'family'
- we have formed close bonds and friendships with many of the staff, the management team and also other residents and their families. Most importantly, our mother is so very well cared for in every aspect of her life - personal care, physical well-being, comfort, companionship and genuinely treated and respected in a way that we had always hoped for. Mum's Dementia has progressed through a number of different characteristics and issues and will continue to do so, and as a family we are confident that Hamble Heights have the right balance of care and professionalism to look after her on-going needs in the best possible way.

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Review from Lynda (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring and treat the residents with compassion and dignity. There are many events to keep the residents stimulated. The rooms are bright and airy and well maintained. Always a lovely atmosphere when you enter the building.

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Review from Carol S (Daughter of Resident) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Hamble Heights since it opened. She has a lovely room on the second floor which specialises in dementia care. The staff, from management to care staff are completely warm, friendly and caring ensuring my mother's needs are met and her daily life is enhanced when possible.
We recently lost our father to cancer and everyone at Hamble Heights were unbelievably supportive to us and our mother as we all grieved. It is a real pleasure to visit, from the coffee machine in reception to the warm welcome wherever we go, but especially on Mum's floor where all the carers know us well and make us feel comfortable.
Mum is in the final stages of her life and is being cared for in a caring and gentle way with her family completely confident that her dignity and health are supported. We are so pleased with the care Mum receives and rate Hamble Heights highly.

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Review from Tim B (Son of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home with high standard of care. Management receptive to feedback and continuous improvement. All staff have a genuine caring/compassionate attitude.

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Review from Chris H (Son of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I believe Hamble Heights provides good to excellent care for my mother. I only have two concerns/complaints
1) The number of agency staff seem high at times.
2) Sometimes it is hard to get feedback on medial concerns i.e. not always possible to find out results of medical consultations
because cannot find head nurse on duty.
Food, cleanliness and in general the care is very good.

Reply from Michelle Newcombe, General Manager at Hamble Heights Care Home

Dear Chris,


Thank you very much for your feedback and comments. I am disappointed to learn that you have experienced high levels of agency staff. We have worked very hard on recruiting an excellent team of nurses and carers and established a fantastic team and have not relied on agency staff for some weeks now except for odd occasions when staff are ill and we can’t cover at short notice. I hope you have seen the improvements.


I am also concerned that you are at times unable to locate a lead nurse to speak to you regarding medical matters. There is always a nurse on call. If when you visit, our unit managers are busy with residents, please always ask a team member to locate someone for you and we can oblige either by phone or in person. I would like to meet with you to discuss your concerns, so please do let me know when you are available to meet.


Kind regards,
Michelle Newcombe
Home Manager


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Review from Roger M (Son of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, to the Deputy Manager, we just love you! You came and did an assessment of my mums needs, a week later mum moved in and you and your team have just helped us in every way to find a safe and comfortable solution for mums care. Every promise you made has been met, including the ice cream machine
! We looked at other homes and experienced others before, this is just like a cruise ship holiday with a 5 star restaurant, mum gets what she wants, when she wants, ok she can't leave the ship (but just as well) but we can join the cruise at any time on route and share in the fun and care. The Manager, receptionist, senior carer and administrator, and all of you that do the day to day stuff, thank you all so much. We sleep well at night after a hard decision to hand over the care to you. PS. Give Buddy the cat a stroke from us. He is part of the charm.

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Review from Martin C (Son of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted with care father is receiving. Care at home had become difficult as his health issues required 24/7 care to provide a safe environment. Father has this at Hamble Heights but still retains his ability to be left to his own company as and when he wishes.

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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.532 for Hamble Heights Care Home is calculated as follows: ( (109 Excellents x 5) + (26 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 154 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (2)

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Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager

Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.