Iffley Residential and Nursing Home

Anne Greenwood Close, Iffley, Oxford OX4 4DN
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9.2 76 Reviews
  • Iffley Residential and Nursing Home, Oxford
Located in the pretty village of Iffley, the care home has beautiful large gardens in a very tranquil and peaceful setting.

Not only do the team provide residential, dementia, nursing and palliative care, they also provide respite care, which can be booked in advance. This is ideal if you are caring for a relative at home and would like to take a break, with the peace of mind of knowing the team are providing care and companionship.

There are so many places in the home for residents to relax with loved ones, who are welcome at any time. There is a cinema room for movie afternoons, welcoming lounges and dining rooms, where residents enjoy delicious home-cooked meals, with everything from roast dinners with all the trimmings to fish and chip Fridays. And there is always home-baking for afternoon tea and lighter bites for those with a smaller appetite.

There is a beautiful large garden and two smaller courtyard gardens, which have wheelchair friendly pathways and raised beds, for those who enjoy a spot of gardening. All of the bedrooms, which are spacious and ensuite, on the ground floor have patio doors leading to the gardens.

Iffley also has a hair and beauty salon for appointments with a mobile hairdresser and a spot of pampering. The team has also created a bar area, where the residents enjoy quizzes with their favourite tipple!

There is plenty to do at Iffley, from gentle exercise to arts and crafts. The team are also passionate about keeping residents connected to the community outside the home, so organise trips out in the home’s minibus.

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Care Provided by Iffley Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Wassing (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Iffley Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Nursing Care from £1,938
    • RESPITE Self-Funded Residential Care from £1,580

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1580 and for nursing care £1938, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Iffley Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Iffley Residential and Nursing Home Reviews (76)

Total of 76, showing 1-20
9.2

Iffley Residential and Nursing Home has a Review Score of 9.2 (9.194) out of 10, based on 18 reviews in the last 2 years. Over all time Iffley Residential and Nursing Home has 76 reviews.

Overall Experience

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  • 18
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Date Published

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Review from D S (Son-in-law of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent, polite, caring. The place is always clean and odour free. The food is always good quality, however some strange things on menu, vegetables need more cooking.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for your kind words about our caring staff and the cleanliness of our home - we truly appreciate your feedback. We always strive to provide the highest quality, home-cooked meals, and of course we understand that preferences can vary. Please rest assured that we always offer alternatives to suit individual tastes and will ensure your feedback is passed to our home manager and chef. Your feedback helps us to continually improve, thank you.


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Review from J F (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Iffley since May 2024. The staff work very hard on her behalf. She is looked after very well by an excellent team of nurses and carers.
The facilities are kept very clean and the food is of high quality and well presented. It looks nice and you want to eat it! Thanks to all the
staff at Iffley.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you so much for your wonderful feedback for Iffley, the team will be proud to read your kind words. We're delighted to hear that your mother is being so well cared for and that you appreciate the hard work of our dedicated team. It's wonderful to know you're happy with the cleanliness and quality of the facilities, as well as the high standard of home cooked food. Your feedback is greatly appreciated, and we'll be sure to share your lovely comments with the team at Iffley, thank you.


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Review from D M (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

End-of-life care for my father. The staff treated him with dignity and respected any choices he made. The admin staff are excellent saw we needed a long bed and ordered it for him. Warmingly greeted by the staff and management when entering the building/floors.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for sharing your experience, the team will be touched to read your kind words. Our staff at Iffley strive to ensure that both residents and their families feel so supported, and we're glad that they made such a difference during such a difficult time. Your feedback means a lot to us and we will be sure to pass it on to the team thank you.


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Review from H M (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the care home in August for palliative care. He was treated with the utmost respect and dignity and nothing was too much trouble. The staff took their time to explain everything to us and were always polite and friendly. If we had any concerns or worries they were there to
listen to us any time the the day or night. Gold Star! The level of care my dad received was outstanding, compassionate and dignified.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for your review of Iffley. We're touched to hear that your father received such outstanding care and that you felt so supported throughout his stay. Your recognition means so much and the team will be extremely proud to read your comments. Thank you again for your feedback, especially during such a difficult time.


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Review from Pamela M (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother really did not like this place. She was admitted to the residential floor which wasn't too bad. They put her on a table for all meals with a man who didn't speak and failed to engage her in any of their activities (maybe Mum's fault). She was moved upstairs to the nursing floor when she got
worse. I was not impressed with the room she was given. The staff here varied a lot. Some of them were lazy (on their phones when Mum's fingernails were black) but the nurse was good. The worst thing was they forgot her 98th birthday but made amends by holding a party later for her. The food, I'm afraid, was pretty awful. She wasn't the easiest resident - but I expected a more caring attitude.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

We are deeply sorry that your mother's experience fell so short of the high standards we strive for, we sincerely regret the isolated incident regarding her birthday and your concerns about staff attentiveness. Since you came to the home in January, we have employed a fabulous new home manager and are completely confident this will not happen again. We know that our senior management team spoke with you following your mother's birthday and that we took immediate action to address these issues at the time. Alerts were added to our electronic care planning system, to prevent such oversights in the future. Please rest assured that our staff are not allowed to use their phones, other than in the staff rooms for personal reasons, they are accessing our electronic care planning system on work devices. Thank you again for your feedback.


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Review from S J (Cousin of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. Only a slight blip - no one on the desk when I arrived and no one to say what to do or where to go. Similarly needed help to get out and didn't know what to do. This could have been indicated on arrival. Lovely home. My cousin looked very well.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for your feedback. We're glad to hear that you were impressed with the home and that your cousin looked so well. We apologise for the confusion at the front desk and any inconvenience it caused. We appreciate your suggestion and will work on improving our arrival process. Your feedback is valuable to us, and we hope to provide an even smoother experience next time you visit.


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Review from G M (Daughter-in-law of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law, who had dementia, has recently passed away at Iffley after staying with them for just over 2 years. The care and support she received was excellent. I would highly recommend the staff and the home. In her final year, a lot of time was spent in bed and during this time she was free
from bed sores, a fantastic achievement. They kept her engaged in activities taking place in the home, either in her room or, if she was happy to get out of bed, in other areas of the home. She celebrated her 90th birthday the month before she passed away, and a lot of fuss was given, with her room decorated, when we arrived at 10:30 am she was up and dressed beautifully, enjoying music with visiting Oxford Uni students. It was a lovely day and one we will treasure. She was also delighted that on the day she had double cake, once in the morning with us and another in the afternoon with the other residents.
Thank you to all the staff for your support on a difficult journey.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for leaving such a beautiful review for Iffley, especially at such a difficult time. The team will be proud to have been able to help create these wonderful moments for your family to treasure.


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Review from Alison B (Wife of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Iffley Residential and Nursing Home for a year, due to dementia beyond my ability to care. He has been on both the ground and first floor. I have found the staff to be truly caring and patient, cheerful and straightforward. They have acted appropriately when the need for medication
was possible. My husband is not unhappy, apart from frustration with his condition. He is good-natured but not always easy to deal with.
His walking has become very difficult and unsteady. The staff are very patient in helping him to the toilet, washing him and changing his clothes. His room is wired with security devices such that, if he gets up from his chair or bed alone, an alarm goes off.
I feel there are too many snacks, willpower being weak, and have felt I could say so!
Knowing my husband’s condition will only get worse it is good to know that there are nursing facilities on the top floor. I am pleased that, if our life had to take this turn, I was offered a place at Iffley.

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Review from K M (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with my mother’s care at Sanctuary over the past 3 years. The staff are excellent and the atmosphere in the home is very positive and friendly. There are regular opportunities to provide feedback and attend relatives’ meetings.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for your review for Iffley, the team will be delighted to read your comments about your mother's care over the last three years.


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Review from J M (Husband of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent place! The carers, caterers, cleaners and management are brilliant. They all care for the residents with compassion. The atmosphere is uplifting with lots of laughter!

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Review from Linda M (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy with the friendly staff. They deal with any issues I have. She occasionally has other people's clothes placed in her room. Perhaps more attention should be given to labelled clothes. Mum enjoys her activities especially Bingo.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for your review for Iffley, we will be sure to pass your comments back to the team.


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Review from Tracy M (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the standards of service provided for my mum. The staff are always, friendly, and really easy to chat to about Mum and offer lots of support for us as a family as it has been a difficult decision putting Mum in a home for all of us. She seems very settled and happy now.
She has put on some weight as eating so much better and the nurses really seem to care and engage well with her. Admin and reception have always been super helpful and informative. I have only had one negative experience of a staff member who I felt spoke to me and Mum quite abruptly and came over as quite rude. I rarely see her on the floor so I hope that she has very little to do with my mum and next time will flag to management if I feel uncomfortable. Apart from that, all the staff have been so very lovely.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for your review for Iffley, the team will be delighted to read your comments and we are so pleased your mother has settled in so well.


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Review from Martyn H (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was admitted to this so called residential home after staying there originally for respite care.
At first we thought he would be happy there but circumstances soon proved otherwise.
With one or two exceptions the staff are lazy and the managerial team uncooperative. My father was semi
mobile when first admitted but on many occasions we would arrive at midday to find him still bed bound and unwashed. He was put on a “behavioural chart” following one incident that I agree was unacceptable but was basically “name calling” and certainly did not warrant the action taken. We found food trodden into the carpet which had been left in situ for over 24 hours, incidents of prescribed medication not being administered, being left in a soiled condition for hours during the night and staff not answering residents' bells when they were being called. If your relative is bed bound and does not require much care Iffley is ideal. If they wish to have some kind of life look elsewhere!

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

We are sorry you feel your fathers experience fell short of our usual high standards and as you are aware, we are fully investigating your complaint. Thank you for taking the time to leave a review.


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Review from Catherine M (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Warm friendly staff. Nice room/facilities. Possibly not enough care staff: my dad had not had a shower during his stay. Previous visits I noticed my dad had not had a shower for 12 days. He was a bit under-stimulated on his previous visit but more people seemed to be around recently.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for taking the time to leave a review, we are so happy you have continued to choose Iffley for respite care. Sometimes a resident may refuse a certain aspect of personal care, but please rest assured we do work very hard to try to persuade them.


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Review from Jane S (Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This year has been my fourth Christmas here and easily the worst. No offer of anyone putting lights in my room and looking out of my room to bare off white walls.
The worst part of the holidays was the poor standard of frozen processed food we were given. The chef's special at supper was bad quality,
the gala pie did not have much pork in it and I don't know what was in the mini flans because all I could taste was pastry.
I want to make it plain that none of this was the chef's fault, he can only cook with what he is given.
I think that the top management at Sanctuary must have cut the food bill and spent the money on redecorating the corridors and doors and refurbishing the kitchens. The doors are all white so it is difficult to know when you are near your room. Also, all the members of staff wear the same coloured dental uniform so it looks and feels like I am living in a dental surgery.

Reply from Kate Yates, Communications and Content Specialist at Iffley Residential and Nursing Home

Thank you for taking the time to feed back your views. While we received many compliments from our residents and their loved ones about the Christmas lunch, we are sorry to hear you weren’t happy and I believe you, the home manager and chef have been discussing this. The scheme which is being implemented through the refurbishment is a change from the historic colours in the home, but once the furnishings and artwork are in place, we are confident that the end result will be very pleasing. Please rest assured we are continuing to invest in high-quality food, because we appreciate how important the mealtime experience is for all our residents.


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Review from David F (Friend of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend, I visit him every two weeks and have always found him well looked after and cared for.

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Review from Paul C (Nephew of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are helpful and friendly. My aunt seems to be well cared for and as happy as she can be.

Reply from Fae Doherty, Senior Marketing Officer at Iffley Residential and Nursing Home

Thank you so much for your review! It's wonderful to hear that your Aunt is happy with us at Iffley. Best wishes, Fae


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Review from Val S (Sister of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is well looked after. The home is very homely, and the care staff are very professional and caring.

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Review from Amanda N (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Iffley sanctuary since 2018. She was a resident on the ground floor for the first three years and made friends, and there was an amazing continuity with the staff. Since Covid, Mum has moved to the first floor. She is very well looked after, but staff continuity is not so good; NHS needs
to look after them better. Office and admin are always excellent and always reply to emails quickly. Very good care home.

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Review from Rachel B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is very good.
The environment is clean and pleasant.
The rooms are spacious with garden access.
The staff are very caring.
There are good activities.
We are please with the choice of this home.
My mum is happy here.

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Current Review Score: 9.2 (9.194)

Overview of Review Score

The Review Score of 9.2 (9.194) out of 10 for Iffley Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.273 for Iffley Residential and Nursing Home is calculated as follows: ( (117 Excellents x 5) + (52 Goods x 4) + (19 Satisfactorys x 3) + (9 Poors x 2) + (8 Very Poors x 1) ) ÷ 205 Ratings = 4.273

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.921 Points relating to the number of positive Reviews for Iffley Residential and Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 14 Positive Reviews ÷ 15.2 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Daniel

Daniel Stocia

Job Title: Registered General Nurse

Joined: 2016

I have worked at Iffley for many years, and I am very proud to be a nurse! I really do enjoy everything about my role.


Elaine

Elaine Brennan

Job Title: Care Assistant

Joined: 2014

I feel very privileged to have worked in our residents' homes for so many years.


Melody

Melody O'Sullivan

Job Title: Administrator

Joined: 2012

The thing I love most about my job has to be our wonderful residents, they come from all backgrounds and cultures and have some fascinating stories to tell.


I originate from Oxford and joined Iffley in June 2012 as the Home Administrator, previous to this, I was a Bakery Manager in the local area.


I have never looked back and I absolutely love working with our residents.


No two days are the same in the office at Iffley, with it being the main hub of the home, it’s a busy and friendly place to be.


Jayne

Jayne Jenkins

Job Title: Receptionist

Joined: 2022

I love working here at Iffley, the people are lovely and friendly and the setting is so pretty!


My job is very varied which keeps it interesting. One of my favourite parts of the job is chatting to the residents and putting a smile on their faces.


Pete

Pete Lucak

Job Title: Chef Manager

Joined: 2022

I joined Iffley Care Home in April 2022, While I have been a Chef for many years this is my first role within a care home setting. I have enjoyed getting to know the residents through daily interactions, they come with a wealth of life experience and are keen to discuss the menu around their likes and dislikes.


Milen

Milen Stefanov

Job Title: Maintenance Operative

Joined: 2018

I was born in Bulgaria in 1965 and graduated from the Military University in 1987 as a military engineer. I have been working at Iffley since 2018. This profession gives me great pleasure. I try to help everyone who I come into contact with in the home.


Sue

Sue King

Job Title: Housekeeping Supervisor

Joined: 2017

I came to work here just over 5 years ago having never worked in care. It is a role that is very rewarding and I discovered that I really enjoy working with the residents and being in a care home environment.


My current role gives me the chance to interact with all the residents living in the home on a daily basis and make sure that their rooms are clean and homely.


Frequently Asked Questions about Iffley Residential and Nursing Home

What types of Care is Iffley Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Iffley Residential and Nursing Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Iffley Residential and Nursing Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Iffley Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Iffley Residential and Nursing Home to the centre of Oxford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.