Iffley Residential and Nursing Home

Anne Greenwood Close, Iffley, Oxford OX4 4DN
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9.2 76 Reviews
  • Iffley Residential and Nursing Home, Oxford
Located in the pretty village of Iffley, the care home has beautiful large gardens in a very tranquil and peaceful setting.

Not only do the team provide residential, dementia, nursing and palliative care, they also provide respite care, which can be booked in advance. This is ideal if you are caring for a relative at home and would like to take a break, with the peace of mind of knowing the team are providing care and companionship.

There are so many places in the home for residents to relax with loved ones, who are welcome at any time. There is a cinema room for movie afternoons, welcoming lounges and dining rooms, where residents enjoy delicious home-cooked meals, with everything from roast dinners with all the trimmings to fish and chip Fridays. And there is always home-baking for afternoon tea and lighter bites for those with a smaller appetite.

There is a beautiful large garden and two smaller courtyard gardens, which have wheelchair friendly pathways and raised beds, for those who enjoy a spot of gardening. All of the bedrooms, which are spacious and ensuite, on the ground floor have patio doors leading to the gardens.

Iffley also has a hair and beauty salon for appointments with a mobile hairdresser and a spot of pampering. The team has also created a bar area, where the residents enjoy quizzes with their favourite tipple!

There is plenty to do at Iffley, from gentle exercise to arts and crafts. The team are also passionate about keeping residents connected to the community outside the home, so organise trips out in the home’s minibus.

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Care Provided by Iffley Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Humphries (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Iffley Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,580
    • Self-Funded Nursing Care from £1,938
    • RESPITE Self-Funded Residential Care from £1,580

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1580 and for nursing care £1938, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Iffley Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Iffley Residential and Nursing Home Reviews (76)

Total of 76, showing 41-60
9.2

Iffley Residential and Nursing Home has a Review Score of 9.2 (9.194) out of 10, based on 18 reviews in the last 2 years. Over all time Iffley Residential and Nursing Home has 76 reviews.

Overall Experience

  • 53
  • 18
  • 1
  • 1
  • 3

Date Published

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2
8
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Review from C C (Daughter-in-law of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent care and have no concerns about the care of my mother-in-law during the Covid-19 crisis. They have kept us fully informed. They have also maintained a very professional and confidential approach during what has been a very difficult time for them. I would have no hesitation
in recommending this care home to others.

Reply from Fae Doherty, Senior Marketing Officer at Iffley Residential and Nursing Home

Thank you for your kind words about our home and the care our team provide. Best wishes, Fae


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Review from F E (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Iffley Home to be of fantastic benefit to my mum. The management and staff are always of positive attitude, out mums needs first in every situation. We as a family have nothing but admiration for the carers and we are made to feel welcome on every visit. Nothing is too much trouble
and if we have concerns they are dealt with in professional and a polite way.

Reply from Fae Doherty, Senior Marketing Officer at Iffley Residential and Nursing Home

Thank you for such kind words about our home and team - they will really appreciate it. Best wishes, Fae


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Review from I C (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have without exception been impressed by the professionalism and friendliness of the staff. My mother could not be in "safer" hands. I would like to express my eternal thanks to all the staff at Sanctuary Care Iffley.

Reply from Fae Doherty, Senior Marketing Officer at Iffley Residential and Nursing Home

Thank you for such a wonderful review of our home. Our team will really appreciate your kind words. Best wishes, Fae


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Review from T G (Son of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has always been very good about infection control etc. During this pandemic the home has been exceptional in caring for the residents, keeping them safe and happy. Totally support what one carer said: 'It's because we care'.

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Review from Henry T (Son of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in this home for over a year, and my father spent the last five months of his life on the Nursing floor. They had different needs, and they have both been very well looked after. The building is modern and purpose-built for old and disabled people; the decor is also cheerful, and
it is in a pleasant, peaceful part of Oxford, conveniently situated for local transport. It is well organised, with separate floors for Residential, Dementia and nursing care, which enables it to meet a wide variety of care needs. This was especially helpful with my mother, who has dementia - she was admitted on the Residential floor, and moved to the Dementia floor when she got worse. They were a couple that live there, but are on different floors, the staff always make it possible for them to see each other every day. The staff are kind, helpful and look after the residents well. They keep relatives informed of any problems. We are glad that my mother lives there.

Reply from Fae Doherty, Senior Marketing Officer at Iffley Residential and Nursing Home

Thank you for such a lovely and extensive review. It is wonderful to hear that you are both pleased with the care of your father, and now your mother. I will be sure to pass your kind words onto Sue and the team. Best wishes, Fae.


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Review from S L (Friend of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone - managers. carers, reception and office staff have been unfailingly helpful, kind and supportive.

Reply from Fae Doherty, Senior Marketing Officer at Iffley Residential and Nursing Home

Thank you for your lovely review and scores. I will pass your kind words onto Sue and the team. Best wishes, Fae.


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Review from S O (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A calm and friendly atmosphere, caring staff who are always approachable. Mum has been a resident for over 6 years and is very content and well looked after. We are extremely happy with her care.

Reply from Fae Doherty, Marketing Officer at Iffley Residential and Nursing Home

Dear S O, thank you for taking the time to review Iffley. It is lovely to hear how contented your mother is with us, and how pleased you are with the care provided. I will be sure to pass your kind words onto Sue and the team. Best wishes.


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Review from Rachel C (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum on Exeter Ward on 1st March 2019 and as always, had a very warm welcome from all staff members I encountered from my arrival in reception onwards. Mum, who is 100, has been looked after with great kindness and respect at Iffley for about 6 years now and is very contented. The atmosphere
on Exeter Ward is very upbeat and the staff deal with the occasional challenging moment very calmly and confidently. You pick your staff well, and they stay, which says a lot for your organisation and results in fantastic continuity and genuine caring relationships between staff and patients. I love the way in which mum is allowed to live her days at her own pace, for example, whether she gets up at 6 a.m., lunchtime, or not at all. The attention to liquid intake is very reassuring, and recently mum has been provided with a special chair which I'm sure she finds very welcome. The whole family is very grateful that mum is getting such wonderful care in her final years.

Reply from Fae Doherty, Marketing Officer at Iffley Residential and Nursing Home

Dear Rachel, thank you so much for taking the time to review Iffley. Your kind words are much appreciated by our team and are also invaluable to us as we continue to provide the very best care to our residents. I will be sure to pass this onto Sue and the team. Best wishes.


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Review from R M (Daughter of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad lived on the nursing floor at Iffley. Nursing and care staff were responsive and gentle and treated him as an individual. They explained things to him and gave him a calm and peaceful environment. The fact that he trusted them meant he was stress-free up to the day he died.
The staff treated
us with warmth too, including us in Dad's care, answering our questions, and telling us of changes to his health. They respected his wish for minimal medical intervention, calling in the GP when needed, but not rushing him into hospital. Management was friendly and accessible.
Choosing care is hard and every elderly person is different. For those with capacity and mobility, good food, facilities and activities are important. But for those with dementia, a calm environment and caring staff are vital — and Iffley’s are great. Also, our dad loved us visiting, so 24-hour access, a central location, good bus links and on-site parking mattered more than landscaped gardens and cordon bleu cookery.

Reply from Fae Doherty, Marketing Officer at Iffley Residential and Nursing Home

Thank you so much for your kind words - your feedback really is invaluable to us. I will be sure to pass this onto the team. Best wishes, Fae


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Review from M S (Goddaughter of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are to be commended for their ongoing kindness, support and patience. This applies not only to their care for my godmother but the help they give to her visitors and myself. Communication with me is timely and appropriate and staff's smiles and positive approach are much appreciated in what
can often be stressful situations. I am very glad to have chosen the Iffley home.

Reply from Fae Doherty, Marketing Officer at Iffley Residential and Nursing Home

Wow - what a lovely review. Thank you for taking the time, your feedback is invaluable to us. I will be sure to pass your kind words onto the manager and the team. Best wishes


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Review from Robert W (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that my mum walking into the home, I knew that everything would be okay.
The staff are fantastic, nothing is too much and you could see by the way they were with the residents, that they were provided with care. Very warm, clean and friendly. It is a credit to the manager who clearly
creates the environment which makes it the special place that it is.

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Review from A G (Relative of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by the love put into the care and the care taken to understand each resident and their wishes and needs. Staff are very patient and courteous and problems are addressed quickly. Staff seem to be happy in their work and willing to go the extra mile.

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Review from A P (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who seem to genuinely care about the residents.
There is a good continuity of staff. Other homes seem to have a high turnover of staff.

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Review from Philippa R (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been very happy here over the last year. Excellent care and staff which has meant good peace of mind for our family.
Thank you.

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Review from D R (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Iffley Sanctuary Home provided wonderful, loving care for my father - and loving care for me, too - knowing he was so well taken care of. The carers loved him and he loved them.
An amazing manager always made sure any concerns were listened to and addressed immediately and with consideration. The
nursing staff were excellent - as well as the maintenance, cleaning - lovely meals - and those wonderful, wonderful carers who truly cared for my father.

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Review from Lee R (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was resident for 16 months. During his stay my dad was looked after and loved by all of the staff. I felt very happy to leave Dad after a visit, knowing he would be well cared for. Thank you.

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Review from Colin R (Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived in September 2015 having had a nervous breakdown in February caused by stress linked to ill-health and work. The 3 years spent in Iffley have put me back on my feet, so I can now move into my own (new) home (house) in Oxford. The warmth and helpfulness of the management team and the excellent
support from the nursing and care staff have been truly first rate. I feel also I have made real friendships with many of the staff. Note too that I have experienced both the nursing floor (top floor) and the ground floor, in each case much appreciating the support I have received. The setting in a small wood is both calming and delightful with birdsong to cheer me up.

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Review from M B (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, kind staff, one could not ask for better service from a care home.

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Review from B W (Wife of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a residential care home and given all the critical reports about them in the media, I was apprehensive when my husband entered this one six months ago.


But that has turned out to be quite unnecessary. When I set out on my frequent visits to see him, I'm feeling depressed.

But on arrival, all members of staff are welcoming, warm, helpful and pleasant. My spirits rise. I have never seen a resident treated with anything but respect and friendly kindness.

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Review from Janet M (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Emails to the manager and admin are answered immediately. Always welcomed by staff here, I have arrived many times unannounced to find my mother being treated kindly by staff - unaware of my presence.
The receptionist is always smiling and welcoming.

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Current Review Score: 9.2 (9.194)

Overview of Review Score

The Review Score of 9.2 (9.194) out of 10 for Iffley Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.273 for Iffley Residential and Nursing Home is calculated as follows: ( (117 Excellents x 5) + (52 Goods x 4) + (19 Satisfactorys x 3) + (9 Poors x 2) + (8 Very Poors x 1) ) ÷ 205 Ratings = 4.273

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.921 Points relating to the number of positive Reviews for Iffley Residential and Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 14 Positive Reviews ÷ 15.2 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Daniel

Daniel Stocia

Job Title: Registered General Nurse

Joined: 2016

I have worked at Iffley for many years, and I am very proud to be a nurse! I really do enjoy everything about my role.


Elaine

Elaine Brennan

Job Title: Care Assistant

Joined: 2014

I feel very privileged to have worked in our residents' homes for so many years.


Melody

Melody O'Sullivan

Job Title: Administrator

Joined: 2012

The thing I love most about my job has to be our wonderful residents, they come from all backgrounds and cultures and have some fascinating stories to tell.


I originate from Oxford and joined Iffley in June 2012 as the Home Administrator, previous to this, I was a Bakery Manager in the local area.


I have never looked back and I absolutely love working with our residents.


No two days are the same in the office at Iffley, with it being the main hub of the home, it’s a busy and friendly place to be.


Jayne

Jayne Jenkins

Job Title: Receptionist

Joined: 2022

I love working here at Iffley, the people are lovely and friendly and the setting is so pretty!


My job is very varied which keeps it interesting. One of my favourite parts of the job is chatting to the residents and putting a smile on their faces.


Pete

Pete Lucak

Job Title: Chef Manager

Joined: 2022

I joined Iffley Care Home in April 2022, While I have been a Chef for many years this is my first role within a care home setting. I have enjoyed getting to know the residents through daily interactions, they come with a wealth of life experience and are keen to discuss the menu around their likes and dislikes.


Milen

Milen Stefanov

Job Title: Maintenance Operative

Joined: 2018

I was born in Bulgaria in 1965 and graduated from the Military University in 1987 as a military engineer. I have been working at Iffley since 2018. This profession gives me great pleasure. I try to help everyone who I come into contact with in the home.


Sue

Sue King

Job Title: Housekeeping Supervisor

Joined: 2017

I came to work here just over 5 years ago having never worked in care. It is a role that is very rewarding and I discovered that I really enjoy working with the residents and being in a care home environment.


My current role gives me the chance to interact with all the residents living in the home on a daily basis and make sure that their rooms are clean and homely.