Fee is base on individual assessment, size and location of rooms
Silvermere Care Home - Avery Healthcare has a Review Score of 9.8 (9.812) out of 10, based on 14 reviews in the last 2 years. Over all time Silvermere Care Home - Avery Healthcare has 87 reviews.
Review from H A (Brother of Resident) published on 20 March 2025
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Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare
Thank you very much for your feedback and we are glad that you had a good experience at Silvermere
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Review from Jane G (Daughter of Resident) published on 9 December 2024
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Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare
Thank you so much for taking the time to complete a review and thank you for the beautiful comment. I can reassure you that there will be stability in the management team and we will continue to ensure that all our residents receive the best care and treatment that will not just improve their own quality of life but create happiness and a conducive atmosphere for friends and family. I have looked into all the areas you rated in your review and I have put in place measures to improve the quality of care provided in those areas and am sure you will begin to see the improvement as you visit the home. I really appreciate your feedback and review. Thank you.
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Review from Jo C (Daughter of Resident) published on 29 October 2024
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Review from M G (Resident) published on 28 October 2024
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Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare
Thank you so much for your feedback. We will continue to ensure that you have the best experience at Silvermere Care Home.
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Review from Robert D (Respite Resident) published on 16 October 2024
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Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare
Thank you very much for your review. We will continue to build on top of the outstanding service you received at Silvermere Care Home. We are very glad that your experience at Silvermere has helped you to regain your strength. And we are also mostly grateful for the positive feedback about the food.Once again, thank you for reviewing us, we really appreciate your feedback.
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Review from Kathy O (Daughter of Resident) published on 16 October 2024
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Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare
Thank you so much for your review, we are very happy that you have noticed a remarkable change and vibrant atmosphere in Silvermere. We really appreciate your feedback.
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Review from P S (Resident) published on 3 October 2024
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Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare
Thank you for reviewing the care home. I apologise that you have to complain about the quality of food. As discussed with you, we have now investigated the reason you felt that the quality of food is not up to standard and we have put measures in place that has helped improve the quality and ensured that it meets your expectations. Once again we do apologise for this and we will continue to check with you to ensure you receive the best possible hotel service you deserve in Silvermere Care Home.
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Review from Bunny M (Relative of Resident) published on 17 September 2024
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Reply from Pranav Vaidya, Deputy Manager at Silvermere Care Home - Avery Healthcare
Dear Bunny, Thank you so much for taking time to review us. We are very pleased to know that you felt that your mum and uncle received exceptional care at Silvermere.
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Review from J D (Granddaughter of Resident) published on 20 May 2024
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Review from Jane E (Power of Attorney of Resident) published on 7 May 2024
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Review from S M (Grandson of Resident) published on 1 March 2024
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Reply from Conor Leahy, Client Liaison Manager at Silvermere Care Home - Avery Healthcare
Thank you so much for taking the time to review us, we are really pleased that your grandfather is settling in and is happy here with us.
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Review from Terry N (Grandson of Resident) published on 6 June 2023
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Reply from James Tabbasam, Manager at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are so pleased that your grandad had a very good stay and is already looking at further dates to come back. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.
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Review from M C (Nephew of Resident) published on 20 April 2023
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Reply from Sarah Goswell, Marketing Assistant at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are so pleased that your aunty has soon settled into her new surroundings. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.
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Review from Rebecca F (Friend of Resident) published on 5 April 2023
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Reply from Sarah Goswell, Marketing Assistant at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing five-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the team. We look forward to seeing you on your next visit. Best wishes.
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Review from B C (Son-in-law of Resident) published on 28 February 2023
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Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted to hear that your father-in-law has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. It is a true pleasure to have him as part of our Silvermere family. Best wishes.
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Review from Charles C (Son of Resident) published on 28 February 2023
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Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mother as a part of our loving care community. Best wishes.
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Review from A F (Stepson of Resident) published on 23 February 2023
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Reply from Elizabeth Kirby, Recruitment coordinator at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham. We are delighted to hear how happy you are with the care and experience your dad has received from our dedicated staff team since being a part of our loving care community. It is nice to know that your dad has now settled into his new surroundings and made some friends. Best wishes.
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Review from Patricia C (Sister of Resident) published on 13 February 2023
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Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your sister has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is pleasing to hear that your sister's well-being has improved now she has settled into her new surroundings, and she is making firm friends/acquaintances. Thank you for your kind words, best wishes.
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Review from Sue D (Daughter of Resident) published on 6 January 2023
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Reply from Ryan Farrelly, Marketing Assistant at Silvermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home. We are delighted to hear such positive feedback about our home. It was a true pleasure to care for your mother and continue to provide exceptional care to your father. She is greatly missed throughout our community, and we are always here to continue to provide support to your family. We are so pleased to read your comments and I am so glad we were there for you in your time of need. Best Wishes.
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Review from T H (Daughter of Resident) published on 1 November 2022
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Reply from James Tabbasam, Home Manager at Silvermere Care Home - Avery Healthcare
Thank you for your kind words and the full review you sent me. I would like to express a big thank you for all that you do for Silvermere Care Home and the support you give the residents with our activity programme. It is a true pleasure to look after your mother in the loving care community that we create. I will be sure to pass your heartfelt comments on to the rest of the staff team. Best wishes.
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The Review Score of 9.8 (9.812) out of 10 for Silvermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.840 for Silvermere Care Home - Avery Healthcare is calculated as follows: ( (143 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.84
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.972 Points relating to the number of positive Reviews for Silvermere Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Mar 2019
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Charmaine manages all the enquiries and bedroom sales at Silvermere.