Silvermere Care Home - Avery Healthcare

Redhill Road, Cobham KT11 1EF
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9.8 87 Reviews
  • Silvermere Care Home - Avery Healthcare, Cobham
Overlooking Silvermere Lake, their residential care home is located on the borders of Weybridge and Cobham, enjoying a serene setting amidst the tranquil woodlands of Cobham, just off the A245 Byfleet Road. Positioned directly across from St George’s Hill, known as one of the most exclusive estates in the United Kingdom, this care home in Cobham boasts an enviable location that resonates with those seeking a unique living experience.

Within this Surrey care home, the beautiful atrium café serves as a focal point, where residents and staff engage in conversations while enjoying pots of tea and delightful cakes. The café's fantastic location provides views of the wooded garden and the adjacent lake.

Silvermere Care Home upholds a superior level of companionship, maintaining an exceptionally high standard of residential care and earning recognition as one of the finest dementia care homes in Surrey.

Are you exploring the option of this residential care home? They offer shorter periods of respite care, providing an ideal opportunity to experience life at Silvermere Care Home in Cobham. Couples and companions are warmly welcomed, with their well-being, comfort, and happiness prioritised.

Silvermere residents have various communal spaces, including sociable lounges, a large and pleasantly sunlit conservatory, a bustling café, a cinema room, their own hair salon, and elegant dining rooms. The Surrey care home also features quiet libraries, allowing residents to unwind with a book or access emails from friends and family.

Care Provided by Silvermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abimbola Olanrewaju (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (70)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Silvermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,674 – £2,000
    • Self-Funded Residential Dementia Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,874 – £2,000
  • Fee is base on individual assessment, size and location of rooms


  • (these prices are only a guideline, please contact Silvermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Silvermere Care Home - Avery Healthcare Reviews (87)

Total of 87, showing 1-20
9.8

Silvermere Care Home - Avery Healthcare has a Review Score of 9.8 (9.812) out of 10, based on 14 reviews in the last 2 years. Over all time Silvermere Care Home - Avery Healthcare has 87 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to experience the time Visited my brother. Everybody is extremely nice to me from the management to the worker. There is no word to explain the kindness and the compationate to Word and to word The patient. The workers and The Management trained very well How to deal with visitors and The
patients- for future position. Thank You.

Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare

Thank you very much for your feedback and we are glad that you had a good experience at Silvermere


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Silvermere for over 11 years (she moved there in August 2013). We have had numerous managers and staff members over that time, some have been better than others. The current manager has really elevated the attitude and ethos of Silvermere. Both the residents and staff
members seem so much more relaxed and happy. She is a terrific manager. We all hope she stays!

Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare

Thank you so much for taking the time to complete a review and thank you for the beautiful comment. I can reassure you that there will be stability in the management team and we will continue to ensure that all our residents receive the best care and treatment that will not just improve their own quality of life but create happiness and a conducive atmosphere for friends and family. I have looked into all the areas you rated in your review and I have put in place measures to improve the quality of care provided in those areas and am sure you will begin to see the improvement as you visit the home. I really appreciate your feedback and review. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. She has a lovely room and the staff are very caring and responsive. The new general manager is lovely and very approachable. She mixes well with the residents and is getting to know them all and their needs.

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Overall Experience  Overall Experience 5.0 out of 5

I had a fall in my house and fell and broke my collarbone. I was living on my own. My neighbours came and helped me. I went to the hospital and my children decided to bring me to Silvermere. When I came here it has all been good. I have nothing but praise to give the home. The new manager has been a
great help and I am happy.

Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare

Thank you so much for your feedback. We will continue to ensure that you have the best experience at Silvermere Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

It's a first-class care home. The staff is very helpful and I enjoyed the meals here. I would surely recommend this care home to all my friends. I feel that it was the right decision that I made to come to Silvermere for my stay and I feel now that I have got my strength back.

Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare

Thank you very much for your review. We will continue to build on top of the outstanding service you received at Silvermere Care Home. We are very glad that your experience at Silvermere has helped you to regain your strength. And we are also mostly grateful for the positive feedback about the food.Once again, thank you for reviewing us, we really appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I have noticed a huge improvement in the general atmosphere here. In the past couple of weeks, so much more going on. Happy atmosphere, more treats in the kitchen all since a particular someone has arrived!

Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare

Thank you so much for your review, we are very happy that you have noticed a remarkable change and vibrant atmosphere in Silvermere. We really appreciate your feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Well cared for and staff are exceptional, the only complaint is that the food is not up to the standard expected. The quality and choice are not in line with the monthly charges. My wife is also here as a dementia patient and I couldn't say enough about how well the staff look after her and all the
other people with this awful disease. Their staff's care and patience are remarkable.

Reply from Abimbola Olanrewaju, General Manager at Silvermere Care Home - Avery Healthcare

Thank you for reviewing the care home. I apologise that you have to complain about the quality of food. As discussed with you, we have now investigated the reason you felt that the quality of food is not up to standard and we have put measures in place that has helped improve the quality and ensured that it meets your expectations. Once again we do apologise for this and we will continue to check with you to ensure you receive the best possible hotel service you deserve in Silvermere Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

Before choosing Silvermere, I thoroughly researched care homes for my Mum, visiting over 8 facilities that often failed CQC inspections. Discovering Silvermere was a relief as it surpassed others in quality and affordability. My Mum moved in in 2013 and received exceptional care, feeling happy and safe
due to the dedicated staff's efforts. They improved her well-being through proper medication and care and we're always in close communication with me about everything. The friendly atmosphere, delicious food, and high cleanliness standards at Silvermere distinguished it. When my blind Uncle needed care, Silvermere provided excellent support. Both my Mum and Uncle valued the caring staff, forming genuine deep relationships. My strong bond with the staff and residents at Silvermere over the years made them feel like a second family, with my Mum preferring the vibrant life there over a live-in carer at her home due to the enriching experiences and joy found at Silvermere.

Reply from Pranav Vaidya, Deputy Manager at Silvermere Care Home - Avery Healthcare

Dear Bunny, Thank you so much for taking time to review us. We are very pleased to know that you felt that your mum and uncle received exceptional care at Silvermere.


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Overall Experience  Overall Experience 5.0 out of 5

After viewing various local care homes, Silvermere stood out to us as the best fit for my grandmother. Moving her to a care home was never something we thought would happen, but the staff at Silvermere made the transition as smooth as possible for her. Staff are kind, warm and friendly and very knowledgable.
There is a real sense of community with residents being able to socialise and settle at their own pace with support. Nothing is too much trouble. They’ve gone above and beyond to ensure that my grandma has felt safe and looked after and supported us as a family too. The standard of upkeep in the home by far outweighs anywhere else. It has a homely feel and is maintained to an exceptional standard. The outlook on the grounds and the lake is exceptional and provides a lovely haven for residents to sit and enjoy the outside environment. Christmas and birthdays residents are always made to feel that extra bit special.

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Overall Experience  Overall Experience 5.0 out of 5

I had to find a care home quickly, without an appointment I decided to call into Silvermere. The receptionist directed me straight through to the general manager, immediately I felt reassured, the cup of tea also helped. My first question was I think I need to book some respite care, what do I do? The
general manager asked me about the situation and let me talk. I left over two hours later with a clear plan in place, including an assessment the following day. I was there four days later settling in a new resident, starting with fish and chips for lunch - perfect.

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Overall Experience  Overall Experience 5.0 out of 5

My grandfather has settled in very well and the team were extremely helpful during this process. They wanted to know a lot about his life. He is very happy and settled.

Reply from Conor Leahy, Client Liaison Manager at Silvermere Care Home - Avery Healthcare

Thank you so much for taking the time to review us, we are really pleased that your grandfather is settling in and is happy here with us.


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Overall Experience  Overall Experience 5.0 out of 5

I went with my dad to see my grandfather in Silvermere. We weren't too sure what to expect as he has always been against care homes. The staff would give my dad regular updates on how he was and what he had been up to. But actually coming in and seeing my grandfather happy made my day. Sitting chatting
with some other residents about past events. It was nice to see my grandfather so happy. My dad said he was a very quiet man after my grandma past four years ago - never went out and never chatted with anyone. So thank you to all the team who made my grandfather's stay a great one and helped him be himself again.

Reply from James Tabbasam, Manager at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are so pleased that your grandad had a very good stay and is already looking at further dates to come back. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Visited my aunty, and what a beautiful home it is. Very friendly staff, and everyone seems very happy residing there. My aunty has already expressed she is exploring to stay permanently. Thank you to the home team.

Reply from Sarah Goswell, Marketing Assistant at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are so pleased that your aunty has soon settled into her new surroundings. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Silvermere for over five years now to see my friend there. He is now 96 and blind.
I have always found the staff there very helpful and supportive of the extra needs that he requires, as his needs are slightly different due to his sight loss. The building is always bright and clean,
and there is often music playing in the atrium, where they have a refreshment bar that is always stocked with biscuits, cakes, fruits, crisps, and cold drinks, including freshly infused water and two wonderful coffee machines that make really lovely latte's (amongst other styles of course).
They have a good few open days per year, where relatives and friends can come in and share food and music or special events, like Christmas and Easter, and they always hold a fabulous summer BBQ party too. This really is a great time to explore the beautiful gardens there and meet and talk to the other residents and their groups.
I would recommend Silvermere to anyone who needs a care home.

Reply from Sarah Goswell, Marketing Assistant at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing five-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the team. We look forward to seeing you on your next visit. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has settled very well in Silvermere Care Home and is enjoying the wide range of activities on offer.
He has made friends and is never short of company.
The staff are very attentive, helpful and supportive, and the facilities are great. He is very well cared for in every way.
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home offers a very clean, tidy and happy environment to all its residents and is more like a quality hotel than a care home.
My wife and I couldn’t be happier that he has found such a great place to live.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted to hear that your father-in-law has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. It is a true pleasure to have him as part of our Silvermere family. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

A great care home with exceptional care. The manager has great knowledge and his staff follows his lead. My mother is very happy here and enjoys residing at Silvermere Care Home. Thanks to the Silvermere team.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mother as a part of our loving care community. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I visited my dad today, and I just wanted to say thank you, Silvermere staff. My dad is so happy there and has made so many friends. He absolutely loves the staff. It is so nice to see him happy and involved in activities. Such a difference from when he was at home.

Reply from Elizabeth Kirby, Recruitment coordinator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham. We are delighted to hear how happy you are with the care and experience your dad has received from our dedicated staff team since being a part of our loving care community. It is nice to know that your dad has now settled into his new surroundings and made some friends. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My sister was unable to continue loving at home once her husband died. She realised a relocation to be near her family was necessary. On her behalf, I viewed Silvermere and was impressed. They could provide the level of support she requires and a room was available so I reserved a place for her without
hesitation. Arriving here four months ago, she appreciates the improvement in her quality of life and her well-being. From being frail she is now eating and sleeping well. Making new friends is helping her regain her self-esteem and she really enjoys our frequent visits and the time we spend together. A big thank you to the Silvermere team.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your sister has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is pleasing to hear that your sister's well-being has improved now she has settled into her new surroundings, and she is making firm friends/acquaintances. Thank you for your kind words, best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My parents have been living at Silvermere for the last 18 months. I have previously posted about how happy we have been with all aspects of their care there. Sadly my mum died recently.
Once again Silvermere went above and beyond what could be expected.
Mum's carers came into her room to see her
in her final hours and she loved seeing them. When she had died they shared tears with us and my father.
Their compassion extended to my sister and me. We were offered buckets full of tea and hugs and anything else we needed.
Finally as Mum left the building with the undertakers the staff lined the hallway to say goodbye, Even though several of them had finished their shifts a couple of hours earlier, they stayed behind to say goodbye to her. We were really touched by this.
They came to her funeral and have continued to support us all.
In fact, I now feel that the staff are more like friends than anything else.
On Mum's behalf, THANK YOU, Silvermere.

Reply from Ryan Farrelly, Marketing Assistant at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. We are delighted to hear such positive feedback about our home. It was a true pleasure to care for your mother and continue to provide exceptional care to your father. She is greatly missed throughout our community, and we are always here to continue to provide support to your family. We are so pleased to read your comments and I am so glad we were there for you in your time of need. Best Wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Silvermere Care Home is a wonderful place. It is set in woodland next to a lake. The moment my mother stepped through the doors, she was happy.
The staff are vigilant and caring. Making sure residents are comfortable but offering independence too. Residents smile and look comfortable and content. They
have an exquisite atrium with a lake view, a variety of public lounges, a cinema and a beautiful garden.
Care is second to none. Everyone supports the needs of each individual resident. The staff are empathetic and sensitive in their care.
Medical requirements are carefully monitored. A varied activity programme is offered daily for residents to opt into by choice, from armchair exercises to singing and beyond, with a selection of outings. Visitors are welcome at all times.
Meals are a magical experience. Silver service three-course lunches are a joy each day with a trained chef and a keen eye on dietary needs.
The management team offer a hands-on approach. They are always there for residents.

Reply from James Tabbasam, Home Manager at Silvermere Care Home - Avery Healthcare

Thank you for your kind words and the full review you sent me. I would like to express a big thank you for all that you do for Silvermere Care Home and the support you give the residents with our activity programme. It is a true pleasure to look after your mother in the loving care community that we create. I will be sure to pass your heartfelt comments on to the rest of the staff team. Best wishes.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Silvermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Silvermere Care Home - Avery Healthcare is calculated as follows: ( (143 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Silvermere Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

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Charmaine Ellis

Job Title: Customer Liaison Manager

Joined: 2024

Charmaine manages all the enquiries and bedroom sales at Silvermere.


Frequently Asked Questions about Silvermere Care Home - Avery Healthcare

What types of Care is Silvermere Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silvermere Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Silvermere Care Home - Avery Healthcare have?

There are 70 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Silvermere Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silvermere Care Home - Avery Healthcare to the centre of Cobham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.