Silvermere Care Home - Avery Healthcare

Redhill Road, Cobham KT11 1EF
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9.8 87 Reviews
  • Silvermere Care Home - Avery Healthcare, Cobham
Overlooking Silvermere Lake, their residential care home is located on the borders of Weybridge and Cobham, enjoying a serene setting amidst the tranquil woodlands of Cobham, just off the A245 Byfleet Road. Positioned directly across from St George’s Hill, known as one of the most exclusive estates in the United Kingdom, this care home in Cobham boasts an enviable location that resonates with those seeking a unique living experience.

Within this Surrey care home, the beautiful atrium café serves as a focal point, where residents and staff engage in conversations while enjoying pots of tea and delightful cakes. The café's fantastic location provides views of the wooded garden and the adjacent lake.

Silvermere Care Home upholds a superior level of companionship, maintaining an exceptionally high standard of residential care and earning recognition as one of the finest dementia care homes in Surrey.

Are you exploring the option of this residential care home? They offer shorter periods of respite care, providing an ideal opportunity to experience life at Silvermere Care Home in Cobham. Couples and companions are warmly welcomed, with their well-being, comfort, and happiness prioritised.

Silvermere residents have various communal spaces, including sociable lounges, a large and pleasantly sunlit conservatory, a bustling café, a cinema room, their own hair salon, and elegant dining rooms. The Surrey care home also features quiet libraries, allowing residents to unwind with a book or access emails from friends and family.

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Care Provided by Silvermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abimbola Olanrewaju (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (70)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Silvermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,674 – £2,000
    • Self-Funded Residential Dementia Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,874 – £2,000

  • Fee is base on individual assessment, size and location of rooms
  • (these prices are only a guideline, please contact Silvermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Silvermere Care Home - Avery Healthcare Reviews (87)

Total of 87, showing 41-60
9.8

Silvermere Care Home - Avery Healthcare has a Review Score of 9.8 (9.812) out of 10, based on 14 reviews in the last 2 years. Over all time Silvermere Care Home - Avery Healthcare has 87 reviews.

Overall Experience

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Date Published

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Review from Deborah H (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the sad death of my father (a resident of Silvermere) earlier this year, I have been most impressed in the way that the managers and all staff at Silvermere have supported my mother in all aspects of her living. They gently adjusted her room for single occupancy, encouraged her to eat and
drink, have her hair and nails done and to take part in group activities. They have helped her "keep going" in such a difficult period. I want to thank the team at Silvermere for all their hard work and support.

Reply from James Tabbasam, Home Manager at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. It was a true pleasure to care for your father during his time here and he is truly missed by all residents and staff members at Silvermere. Your kind words about our team are highly invaluable to us and we appreciate the positive feedback. Best Wishes, James.


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Review from Julie H (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just moved my mother into this care home as she previously spent three weeks last year in respite care after a hospital stay. She has settled in very quickly, and I am very happy, as he daughter, with how this has happened due to the care and kindness of the staff.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. We are delighted to hear that your mother has quickly settled into the loving care community that we create, it is a true pleasure to have her living with us. It is also nice to hear such positive feedback about our staff. I will be sure to pass on your kind words to the rest of the team. Best wishes.


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Review from Patricia H (Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, secure home - friendly people.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home and for your amazing 5-star review. Your feedback is invaluable to us, and our staff team, who go above and beyond the standards daily, to deliver an exceptional level of care, whilst creating a fun and loving care community for all residents. Best wishes.


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Review from Jules M (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents spent two weeks at Silverware for respite care. They were very well cared for and commented how kind the staff were and how well looked after they felt. Nothing was a problem, and the manager and his staff went above and beyond to welcome them and care for them during their stay. Thank you
so much.

Reply from Ryan Farrelly, Marketing Assistant at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. We are delighted to hear how comfortable your parent's respite stay was for them. It was a pleasure to have them as part of our community. Your kind words about our staff are truly invaluable to us, and I will be sure to pass on the positive feedback to the rest of the team. Best Wishes.


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Review from J B (Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff; they look after my every need and always keep me safe. I have been here for three years and love it every day.

Reply from Ryan Farrelly, Marketing Assistant at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home and for your amazing 5-star reviews. We are delighted to hear how well you have settled in and how much you enjoy living it. It is a pleasure to have you as part of our community. Best Wishes.


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Review from Katie W (Relative of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home. Beautiful place. They have loads of activities going on, which keeps my relative happy and engaged. I would recommend Silvermere Care Home. They have a great staff and always has a happy atmosphere.

Reply from Ryan Farrelly, Marketing Assistant at Silvermere Care Home - Avery Healthcare

Thank you for reviewing Silvermere Care Home. We are so pleased to hear such positive feedback about our home. It is a number one priority to ensure each resident is cared for at the highest level and feels comfortable whilst living with us here. It is a true pleasure to have your relative as part of our loving care community, and we are delighted to hear they have settled in well in their new home. Best Wishes.


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Review from Taylor H (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my grandmother, everyone is so welcoming and caring. The carers treat her with so much respect and so caring towards her. The carers have been amazing in helping her use her phone to call us. Would recommend Silvermere Care Home to anyone.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. It is a pleasure to have your grandmother living with us in the loving care community that we create. Our residents are always encouraged to invite their friends and family to visit them, and you are welcome back anytime. We look forward to seeing you on your next visit. Best wishes.


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Review from Carolyn D (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently staying at Silvermere for respite care and is enjoying it so much he is making plans to stay! He speaks so highly of all the staff and the wonderful care he is receiving. Tonight he told me, “the staff here are fantastic. I’m now living a life - and not just putting up with an
existence”. As a family, we could not be more thrilled to hear how happy he is!

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. We could not be happier to hear that your father is enjoying his respite stay at our home. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. It is a true pleasure to have your father staying with us in the loving care community that we create, giving you and your family peace of mind. Best wishes.


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Review from Emma E (Stepdaughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken very unwell with a nasty infection and hospitalised. We were considering residential care within the following months. However, the decision was taken out of our hands.


He wasn’t well enough to return home from the hospital for my mum to continue care. I called Silvermere and

explained the dilemma we were in. The hospital wanted to discharge with continued care at home. Within an hour of my call, the Silvermere manager met me at the hospital to review my father. The following evening at 7 pm, my father arrived at Silvermere. The room was beautifully appointed, with a bouquet of flowers, a welcome card and huge support to my Father and family. Silvermere made a very challenging process seamless…

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. It is a true pleasure to have your father as part of our loving care community here, and we are delighted to hear how well he has settled in. Our highly trained staff team go above the standards daily to deliver an exceptional level of care and support to all residents and their loved ones. Knowing we have got things right for you and your father will be motivational for the team who are always keen to hear feedback. Best wishes.


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Review from Leanne R (Granddaughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad has been at Silvermere for 2-years and absolutely loves it at Silvermere Care Home. He is always doing different activities and is always so happy. So nice to see how happy he is and that he is enjoying his life.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home and for your lovely feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. The well-being of our residents is our primary concern, and we host a variety of activities daily. We are so pleased your granddad enjoys participating. Best wishes.


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Review from Anne C (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I came in March 2020 for two weeks but stayed here when the Covid lockdown started and have been here ever since. We have been very happy and cared for well. We advised a friend to send his mother here; she has been happy and settled as well. During the lockdown time, the staff did their
best to keep everyone healthy and safe.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. We are delighted to hear that you decided to extend your stay with us during challenging times. Our highly trained staff team do a fantastic job in creating a warm and welcoming environment for all our residents and their loved ones. It is a true pleasure to have you both living with us in the loving community that we create. Best wishes.


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Review from Robert L (Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and nice people here.

Reply from Ryan Farrelly, Marketing Assistant at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home. Your kind words about our staff team are truly invaluable to us. Best Wishes.


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Review from Hannah H (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Silvermere for 3 weeks as respite care. The staff were so welcoming, and she settled really quickly. Nothing was too much trouble. Mum really enjoyed the food, especially the tea and cake at 4 pm! There were daily activities lead by the well-being team, which Mum really enjoyed. Due to
Covid, all the activities were in-house, but they were great. Visiting was very well organised, and again, due to covid, very safe. The newly installed pod is lovely. I would definitely recommend Silvermere.

Reply from Rachel Aran, Marketing Administrator at Silvermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home and for your kind words. We are delighted to hear that we were able to provide a welcoming and comfortable environment for your mother's respite stay. Our highly trained staff team go above and beyond each day to deliver the exceptional level of care that your loved one deserves, whilst following our stringent hygiene routine to keep all our residents safe. We are happy to hear you enjoyed our newly built visiting pod. Best wishes.


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Review from Louise W (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Silvermere have been incredible during lockdown and since. They have taught me how to FaceTime my mother, their communication has been fantastic and they have all remained unfailingly friendly. Thank you all so much for doing a fantastic job in these extremely difficult times.

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Review from Ann B (Niece of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for some 4 years and now her sister is a resident. I cannot praise Silvermere and the staff highly enough. Professional, caring and friendly.
The manager is always available to deal with any concerns and in my 6 years associated with Silvermere, I can’t fault them. The rooms
are well furnished and kept spotlessly clean. The food is excellent and well presented. I highly recommend this wonderful Care Home.

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Review from Rafael D (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to commend the team for the excellence of the service provided during the period of Covid-19. It has been difficult but the situation has been handled very well. My father is in good hands.

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Review from Tina T (Sister of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went to Silvermere Cobham for respite stay due to having a recent hip operation. My brother was not coping well at home and we both thought it would be best if he could go to a place that provides care while he recovers. I found Silvermere Cobham online and contacted them. From the start
to the very end Silvermere Cobham staff have been so kind and attentive to my brother. They have looked after him so well, he is now walking with his trolley again. They would call me daily with updates. I can not recommend this home enough and I am sure my brother will be back at Silvermere Cobham in the near future. Thank you to all the lovely staff and what you do.

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Review from D H (Niece of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly and supportive staff to both my aunt and myself in what is a hard transition period.
Management are extremely helpful in allowing us to commit on a two-week basis. I feel very happy with our choice, ideal location overlooking the lake, surrounded by trees.

Reply from Rose O'Mara, General Manager at Silvermere Care Home - Avery Healthcare

Thank you for your lovely review and kind words. It goes a long way!


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Review from S R (Wife of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place to stay to recuperate or take respite care. Staff are extremely attentive from the top down - I wouldn't hesitate to recommend this care home from our recent experience - thank you. Especial thanks to two particular members of staff who were always polite and nothing was too much trouble.

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Review from Karen L (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first visit to make preliminary enquiries, we were made most welcome. Every member of staff has such a professional and personal approach, is proud of their facility and keen to continually improve the support they can provide for residents and family alike. I have every confidence in
the staff who are supporting both Mother and the family through a difficult transition.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Silvermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Silvermere Care Home - Avery Healthcare is calculated as follows: ( (143 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Silvermere Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

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Charmaine Ellis

Job Title: Customer Liaison Manager

Joined: 2024

Charmaine manages all the enquiries and bedroom sales at Silvermere.