Silvermere Care Home - Avery Healthcare

Redhill Road, Cobham KT11 1EF
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9.8 87 Reviews
  • Silvermere Care Home - Avery Healthcare, Cobham
Overlooking Silvermere Lake, their residential care home is located on the borders of Weybridge and Cobham, enjoying a serene setting amidst the tranquil woodlands of Cobham, just off the A245 Byfleet Road. Positioned directly across from St George’s Hill, known as one of the most exclusive estates in the United Kingdom, this care home in Cobham boasts an enviable location that resonates with those seeking a unique living experience.

Within this Surrey care home, the beautiful atrium café serves as a focal point, where residents and staff engage in conversations while enjoying pots of tea and delightful cakes. The café's fantastic location provides views of the wooded garden and the adjacent lake.

Silvermere Care Home upholds a superior level of companionship, maintaining an exceptionally high standard of residential care and earning recognition as one of the finest dementia care homes in Surrey.

Are you exploring the option of this residential care home? They offer shorter periods of respite care, providing an ideal opportunity to experience life at Silvermere Care Home in Cobham. Couples and companions are warmly welcomed, with their well-being, comfort, and happiness prioritised.

Silvermere residents have various communal spaces, including sociable lounges, a large and pleasantly sunlit conservatory, a bustling café, a cinema room, their own hair salon, and elegant dining rooms. The Surrey care home also features quiet libraries, allowing residents to unwind with a book or access emails from friends and family.

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Care Provided by Silvermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abimbola Olanrewaju (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (70)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Silvermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,674 – £2,000
    • Self-Funded Residential Dementia Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,874 – £2,000

  • Fee is base on individual assessment, size and location of rooms
  • (these prices are only a guideline, please contact Silvermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Silvermere Care Home - Avery Healthcare Reviews (87)

Total of 87, showing 61-80
9.8

Silvermere Care Home - Avery Healthcare has a Review Score of 9.8 (9.812) out of 10, based on 14 reviews in the last 2 years. Over all time Silvermere Care Home - Avery Healthcare has 87 reviews.

Overall Experience

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Date Published

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Review from D A (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Silvermere Care Home after spending a week in hospital following a fall. She was very confused and not wanting to eat. After approx 5 weeks she was almost back to her prefall self. Her care has been first class. The residents are looked after so well, gently encouraged to eat and
take medication, if applicable. They have lots of activities for them to join in with, organised by a great team. The food is of a high standard, relatives can join their family members at meal times, which gives them a chance to review the food. At a time that was very stressful, the management team were very helpful and made the transition from hospital to care home a very smooth process. I can now relax somewhat knowing that she is being so well cared for.

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Review from A K (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a one week respite stay in 2019. Overall she had a very nice week and the staff looked after her well and helped her integrate.
Whilst mum tried some of the activities she found that some were best suited to less able residents.

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Review from Patricia K (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, warm and competent care home and management team. Very responsive to my mother's needs and attentive to her medical needs and concerns. We feel very welcome to visit and there is a joyful, fun atmosphere in the home with stimulating activities.

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Review from Sheena G (Wife of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the high standard of care that my husband received from all the staff and him thoroughly enjoyed his time with you and would come again if it was ever necessary.

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Review from A S (Respite Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I left Silvermere feeling full of life and very fit for a 93-year-old. My only critisim would be on my arrival, when I was taken to my bedroom, accompanied by my daughter and a manager. We were joined by two female staff and I was then asked to count my knickers in the case so that the laundry could
locate them. Surely I could have been spared this embarrassment as I live nearby and would not need the laundry at all?
I hope I will be accepted at Silvermere again, I had a wonderful time.

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Review from George L (Friend of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Friend came to Avery Healthcare in Cobham for two weeks on the 15th December 2018. He came to Avery Healthcare because he had just lost his wife and was struggling living alone. We then by chance met up with his neighbour who was aware we were looking for care homes. His neighbour informed us of
Avery Healthcare in Cobham which we called up and spoke to a lady.
When we came to have a look, the lady was very caring. All the staff that saw us was very welcoming and really took time to talk to my friend which is what he needed. She also introduced me and my friend to the other managers, who were very lovely. My friend agreed on that day after looking around to come in for two weeks and choose a room with a garden view on the top floor. His stay at Avery Healthcare was exceptional. He really enjoyed his time there and they even had a birthday party for him which was such a delight for him. Thank you to all the wonderful staff and all the care you provide.

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Review from Ifran C (Son-in-law of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to stay at the care home in January when her apartment was being refurbished. The care she had received and the support was superb. She enjoyed her time there and had a busy schedule with all the things that go on at Silvermere. My mother-in-law was very well looked after and the
care home management team was always going around speaking to their service users and ensuring the well being of them.
I am really delighted we found this care home as other care homes promise the world and don't deliver. Whereas Silvermere did. My mother-in-law has used other care homes before for respite but never wanted to use them again, whereas for Silvermere she has already organised to come back.
Many thanks to the Silvermere Team. You guys are great.

Reply from Rosanna O'Mara, General Manager at Silvermere Care Home - Avery Healthcare

Many thanks, Ifran for taking the time to leave a review. It was a pleasure to have your mother-in-law here and we look forward to seeing her again soon.


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Review from Sally S (Granddaughter of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Silvermere provides excellent care for the residents. My grandmother has been there for four years and during that time, I think she is happy there. Suffering from dementia, it is impossible to have a meaningful conversation with her. As the care home manager and assistant managers have been
excellent and trust each and every carer that they will provide great care for the residents.

Reply from Rose.O'Mara, General Manager at Silvermere Care Home - Avery Healthcare

Thank you Sally for your lovely feedback.


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Review from Sam K (Grandson of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silvermere Care Home has been amazing for my grandad. He really enjoyed his time there. The care he received was fantastic. When he initially came from hospital he had lost a lot of weight and was very unwell. This changed while he was at Silvermere, he gained weight and the food at Silvermere was
incredible. I often had lunch with my grandad and the service was amazing. My grandad was very well looked after and I would highly recommend Silvermere. I would also like to say to the management team were fantastic and put things in place prior to my grandad coming.

Reply from Rose O'Mara, Senior Marketing Manager at Silvermere Care Home - Avery Healthcare

Thank you so much for your lovely review.


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Review from Dianne G (Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residential care far exceeding any of my expectations. Staff are very aware of you and your needs. Good PA skills.
Home very clean, inviting and welcome to all visitors. Daily leisure activities very varied and suit all ages. Excellent choices of dance, yoga, tai chi, bell ringing and opera singer.

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Review from Sally P (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Silvermere for 4 and a half years and thoroughly enjoyed her time there. She loved the activities, spa, company and food! She was well cared for and as a family, we could not have asked for better care and love for our mother during her last days. For that, we will always be grateful.
I highly recommend Silvermere.

Reply from Angus Matthew, Marketing Manager at Silvermere Care Home - Avery Healthcare

Thank you so much for your kind words Sally.


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Review from David L (Son-in-law of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law loved Silvermere Care Home. Nice room, good food, fabulous staff. We have booked her in for another weeks respite in December. 100% Excellent!!

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Review from Ann F (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a care home run as a five-star hotel. Amazing atmosphere - lots of laughter and caring staff and so calm and peaceful.

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Review from S A (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed at Silvermere after her hip operation, when she needed time and care to recover. First impression couldn't be better, as the assessment was done in a very professional way, asking all the details needed to when she was going to be discharged from hospital.
When we arrived we were greeted
by friendly staff who offered us refreshments and took us to the room, where everything was ready together with lovely flowers.

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Review from Teresa F (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silvermere is the best care home I have ever seen and the management lead all their teams positively. Visitors are made to feel welcome and can see the happiness and hear laughter there.


The open door policy of the Home Manager means that she, or her deputy, is always available to speak to.


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is good to see management and staff at social occasions, meetings, entertainments and outings (such as last year’s beach trip) joining in to make residents’ lives so enjoyable and include their families/friends.


Everything has been done above and beyond expectations for my parents’ well being and comfort. My father was afforded the dignity and time with my mother that would not have been possible anywhere else in the last few weeks of his life.


The dementia unit is safe and secure for residents without feeling imprisoned or locked away. They are also encouraged to join in the many varied activities and excellent entertainment if they wish and to spend time in the beautiful garden.


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Review from V O (Granddaughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad stayed here for a 3 week respite period and I couldn't be happier. The staff were truly wonderful and attentive and he absolutely loved the food there.
Everybody was so caring and patient with his needs and it made me feel so confident that he was getting the best possible care.

Reply from Rose.O'Mara, General Manager at Silvermere Care Home - Avery Healthcare

Thank you for your positive feedback.


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Review from P G (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel she's always well cared for.

Reply from Rose O'Mara, General Manager at Silvermere Care Home - Avery Healthcare

Thank you for your positive feedback.


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Review from Estelle L (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silvermere has been 'home' for my father for 4 years now. The staff understand him and work around his ways, they are generally very caring, kind people but sometimes simple things are neglected. There is a high turnover of staff and I understand the reasons for this.The food, the ambience, the design
of the building, the gardens and entrance are all excellent.
Supper is early at 6pm and it is a long evening for my dad before bedtime. He joins in with quite a few of the activities offered and a timetabled life suits him. He made a few friends in the early days but they all died or moved away. A recent series of falls was very distressing for all but the staff helped us through it, they were visibly concerned for his welfare too. The cost is very high, typical of care homes in the south of England. As my father is as well as he can be, he may be at Silvermere for a long time yet and the cost is a concern. I like the Facebook page as I can see that my dad is joining in.

Reply from Rose O'Mara, Registered Manager at Silvermere Care Home - Avery Healthcare

Thank you for your feedback Estelle.


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Review from B C (Resident) assisted by family/friend published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The food isn't as good as last summer 2017 when I came into respite. I don't always understand the menu - a basic description in brackets would help eg. tarte tatin (upside down apple tart) penne carbonara (pasta with him and cream sauce) etc.


Also, as I watch a lot of sport on TV I would really

like Skysport in my room.

Reply from Rose Omara, Home Manager at Silvermere Care Home - Avery Healthcare

Dear Mr C


Thank you for your review I note your comments which I will feedback to the catering team, once again thank you for bringing this to my attention.


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Review from Simon F (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really good place to which loved ones can move when they are in their latter years. My mother has early onset dementia, and the care, company and activities provided have been fantastic when compared to being alone at home.


Highly recommend. Fees are high, but you get what you pay for.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Silvermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Silvermere Care Home - Avery Healthcare is calculated as follows: ( (143 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Silvermere Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

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Charmaine Ellis

Job Title: Customer Liaison Manager

Joined: 2024

Charmaine manages all the enquiries and bedroom sales at Silvermere.