Silvermere Care Home - Avery Healthcare

Redhill Road, Cobham KT11 1EF
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9.8 87 Reviews
  • Silvermere Care Home - Avery Healthcare, Cobham
Overlooking Silvermere Lake, their residential care home is located on the borders of Weybridge and Cobham, enjoying a serene setting amidst the tranquil woodlands of Cobham, just off the A245 Byfleet Road. Positioned directly across from St George’s Hill, known as one of the most exclusive estates in the United Kingdom, this care home in Cobham boasts an enviable location that resonates with those seeking a unique living experience.

Within this Surrey care home, the beautiful atrium café serves as a focal point, where residents and staff engage in conversations while enjoying pots of tea and delightful cakes. The café's fantastic location provides views of the wooded garden and the adjacent lake.

Silvermere Care Home upholds a superior level of companionship, maintaining an exceptionally high standard of residential care and earning recognition as one of the finest dementia care homes in Surrey.

Are you exploring the option of this residential care home? They offer shorter periods of respite care, providing an ideal opportunity to experience life at Silvermere Care Home in Cobham. Couples and companions are warmly welcomed, with their well-being, comfort, and happiness prioritised.

Silvermere residents have various communal spaces, including sociable lounges, a large and pleasantly sunlit conservatory, a bustling café, a cinema room, their own hair salon, and elegant dining rooms. The Surrey care home also features quiet libraries, allowing residents to unwind with a book or access emails from friends and family.

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Care Provided by Silvermere Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abimbola Olanrewaju (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (70)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Silvermere Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,674 – £2,000
    • Self-Funded Residential Dementia Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Care £1,774 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,874 – £2,000

  • Fee is base on individual assessment, size and location of rooms
  • (these prices are only a guideline, please contact Silvermere Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Silvermere Care Home - Avery Healthcare Reviews (87)

Total of 87, showing 81-87
9.8

Silvermere Care Home - Avery Healthcare has a Review Score of 9.8 (9.812) out of 10, based on 14 reviews in the last 2 years. Over all time Silvermere Care Home - Avery Healthcare has 87 reviews.

Overall Experience

  • 79
  • 6
  • 2
  • 0
  • 0

Date Published

87
7
10
14
73

Review from Bert P (Resident) assisted by family/friend published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have particularly appreciated the very attentive staff who are always on hand to ensure my every need is met.

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Review from Simon A (Son of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now had three respite breaks at Silvermere, recovering from various illnesses.
She is actively considering whether she wishes to go there long-term.
I would highly recommend it as a genuinely caring, first-class residential home with committed staff, a lovely environment and service more
akin to a hotel than a care home.
On each occasion, they have accommodated my mum without fuss, made her welcome (despite being a temporary resident) and she has found the social life and activities more stimulating than she expected.
Food is great, visitors are welcomed and free tea and cakes are a perk my Mum really appreciates.
It is not cheap - but if this is where my Mum spends her final years I will be very happy!

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Review from Suzanne (Daughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for with respect and patience since moving to Silvermere. The staff are helpful and genuinely care about the residents. The home has an upbeat and happy feel to it.

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Review from K C (Friend of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with Silvermere from the moment I stepped through the door, looking for a special place for a dear friend. The welcome has always been friendly, warm and the excellent care that my friend is receiving is extended to his visitors. It's the little things, the kindnesses
that add up. Remembering who you are when you ring, making the connection between friend and resident, responding swiftly to requests, a seamless communication flow between all members of staff. With all this said, I am not a resident but a very keen observer and I can only comment on my experience. My friend has settled in better than I had ever imagined possible. He's fresh, well dressed, rested and ready for the day when I visit and always looking forward to lunch. It has been a very positive experience and respite care is dovetailing into full residential care. I have high expectations moving forward and it will be hard to maintain such standards but Silvermere has the right team.

Reply from Debbie Stapleton, Customer Service Manager at Silvermere Care Home - Avery Healthcare

Thank you for this lovely review. We are all so pleased that your friend has settled so well. He is a joy to have with us and doing so well.


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Review from Linda O (Daughter-in-law of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has recently passed in Silvermere Care Home at the age of 92, after 4 months of amazing care and kindness by all the staff at Silvermere. We were so grateful for the excellent care and for the empathic end of life care, supported by the local GP and local hospice. He was able to pass
in comfort and in peace - thanks to Silvermere.

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Review from R A (Niece of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, great team.
Food vastly improved since new chef started.
Fab location.
My aunt has got a new lease of life since coming here.
Highly recommend.

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Review from Carol T (Wife of Resident) published on 22 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

In 2014 I gave Silvermere an excellent review. In 2015 the Manager disappeared overnight with no explanation given. The home went downhill rapidly . The activities are excellent but there is more to a care home than this. Some of the staff lack empathy and are rude. I have removed my husband to a better
place . I hope with the new manager insitu she can lift Silvermere back to the the status it had but it will take a great deal of effort. For the time being, there are better care homes around.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Silvermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Silvermere Care Home - Avery Healthcare is calculated as follows: ( (143 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Silvermere Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (1)

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Charmaine Ellis

Job Title: Customer Liaison Manager

Joined: 2024

Charmaine manages all the enquiries and bedroom sales at Silvermere.