Review from S N (Friend of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience

My friend was in Maids Moreton Hall for several months and was not always the easiest of patients. I have nothing but praise for the way the staff were, they were kind, patient and always professional from the reception to the nursing staff. They always encouraged my friend and she developed so much

in their care to the point that she felt able to go back to her own home.

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Review from Lilian M (Friend of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

Each time I visit my friend, I am always given a warm, friendly welcome by the staff. As her only contact in this country, the staff keep me informed of her needs (toiletries, slippers, clothes etc).
I am sent all the relevant emails concerning activities and meetings.
The staff are sympathetic to

my situation ie: not being a family member.

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Review from Nicole H (Daughter of Resident) published on 24 June 2022
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Overall Experience

My father lived at Maids Moreton Hall for over 7 wonderful years. It was truly his home, he loved living there and all the staff loved him. The care, compassion and dignity to him during the last weeks of his life was outstanding and I cannot praise them enough for everything they have done for him

and the family.

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Review from Judy K (Daughter of Resident) published on 6 December 2021
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Overall Experience

The decision to move Mum into care was not easy, however, the help and support all the staff gave to Mum really helped her adjust quickly. The fact that time was taken to understand her and her individual needs reassured me that we had made a good choice. The care extends beyond the resident, I have

really appreciated the support and understanding of all the staff I have met. I feel certain that we can be the best of teams to care for Mum going forward.

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Review from J G (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Gracewell of Maids Moreton for two months. Since being here she has improved in every way and took a very short time to settle. The staff and carers are welcoming, kind and thorough in their care. The activities programme is impressive and the home and grounds well looked

after. I cannot fault it.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Gracewell of Maids Moreton appreciate moving into a care home can be an unsettling time. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We are pleased your mother has settled in well and look forward to welcoming you to join us in events and activities in the future. Thanks again for your kind words.

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Review from D F (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been at Gracewell of Maids Moreton for about 3 months now and me and the rest of the family have nothing but praise for the home and all the staff. Nothing is too much trouble and we all have been made to feel so welcome.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Gracewell of Maids Moreton appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your husband has settled in well and that you feel engaged and a part of the community.

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Review from T E (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

Very happy with all the support provided to mum during her seven weeks of respite care. Mum came in with just half a day's notice as an emergency and was made very welcome, despite her wishing to go home. We are only moving mum in order that she will be closer to us to facilities visiting otherwise

we would most certainly have kept her here.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Thank you for taking the time to review Gracewell of Maids Moreton. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have had your mother stay with us for a respite stay, and are looking forward to welcoming her back in the future, if your family requirements change. We deeply appreciate your kind words on our home, and will be passing them on to all the staff.

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Review from Linda S (Respite Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

I certainly made the right decision to come here for two weeks after a hip operation. I have received excellent care from a cheerful and enthusiastic team. In some cases, it has gone beyond just care and has helped with personal problems. Thank you to everyone. This especially applies to the bed and

medication.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Thank you for taking the time to review your experience with us here at Gracewell of Maids Moreton. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and are glad you feel you made the right choice staying with us after your hip operation. We look forward to welcoming you back in the future if your requirements change.

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Review from Steve H (Son-in-law of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My mother-in-law moved to Gracewells of Maids Moreton just 3 weeks ago and so far, it has transformed her life. She is happy, well looked after and the staff are second to none. I am genuinely surprised at the difference it has made.
My wife and I now drive home after visits able to relax for the

first time in months, knowing that she is being well looked after and enjoying what appears to be a new chapter in her life.
Thank you Gracewells - you have created a beautiful environment and seem to have an amazing team. Everyone is happy, everyone smiles and nothing is too much trouble.
I am not one to give praise unless it is deserved but in this case, it is more than deserved.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Maids Moreton and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from K S (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

Gracewell of Maids Moreton is a fantastic care home. As soon as you walk through the door, you are greeted in a friendly, cheery way and made to feel very welcome by everyone. My father has been at Gracewell of Maids Moreton for just over a year now, and I have nothing but praise for the way in which

he is looked after. He is treated with kindness, thoughtfulness and always receives an outstanding level of care. The quality of all the rooms and facilities is first class, and my father always describes the food as being delicious. The beautiful setting of Gracewell of Maids Moreton enables my father to take pleasure in being taken for a walk in the gardens or sitting out on the patios. I am enormously grateful to the wonderful team at Gracewell of Maids Moreton. During these difficult Covid times, they have been incredibly impressive in the way in which they have looked after the residents. I can't thank them enough for all their hard work. My father continues to feel very well cared for, safe, settled and very happy.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

We believe our carers at Gracewell of Maids Moreton go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Lorraine C (Wife of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

My husband has Alzheimer's and having recovered from covid19 in May, which included a hospital stay, went into this care home in June 2020 following two negative tests. He was sad, confused, lost, thin, immobile with not much speech. After isolating for two weeks, I was permitted to visit using the

drive-by. He was smiling, content, relaxed and was obviously eating well. He was pleased to see me. I saw him walking a little with the carers help. He smiled at everyone. I could hardly believe the wonderful change - all due to the gentle, kind and professional care give while understand and observing his needs, both mentally and physically. For example; having observed that he liked looking out the window, they moved him so he could see the village church. Being a retired vicar, this was particularly thoughtful and much appreciated. Our family are very grateful to all the staff. I have a great sense of relief knowing he is safe and in such professional and caring hands. They are meticulous and stringent, yet caring in their approach to keeping the residents and staff safe from covid.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

At Gracewell of Maids Moreton, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your husband.

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Review from S G (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

For everyone, the last 6/7 months have been very difficult. Keeping strong family contact with my mother has been so important. Gracewell of Maids Moreton and the manager have done their utmost to maintain vital family contact, initially via drive-in, and more recently with visits. Nearby homes have

only allowed very limited contact if any. It is sometimes easier to say no, but Gracewell has a robust protocol in place for visits which has been vital for my mother and her well being.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Here at Gracewell of Maids Moreton, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from J S (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

My mum has lived at Gracewell of Maids Moreton for over four years. The whole place, the setting, the residents' rooms and the communal areas are all lovely. The care Mum has received there has always been excellent and the staff are fantastic. Mum's health has deteriorated considerably over the past

few months, and the level of care she needs has consequently increased. The staff have been wonderful. They are cheerful, caring and considerate with Mum, always asking her what she would like and keeping me well informed. Thank you to you all.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Maids Moreton and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Chris W (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience

My mother entered Gracewell in late 2018 and remains a resident at the age of 97. Sadly, Mum's husband (my step-father) passed away in March this year just at the time the Covid-19 pandemic hit the UK with its terrible risks and effects on our entire UK population but in particular on those in the older

age groups. As executor for my step-father and attorney for Mum, I cannot begin to explain how difficult these last three months have been and without the support and understanding of Gracewell, it would have become an even greater nightmare. Touching wood and hoping as I say this, Mum has come through this period and I cannot praise the GM and her nursing and backroom/administrative staff highly enough for their dedication and understanding. I know how much we all look forward to a return to some form of normality. I would support this care home without reservation for your National Award and would be quite happy to discuss my support by telephone or email should you so wish.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Maids Moreton – particularly at such a difficult time. The team here are so grateful that yourself and your mother are having such a positive experience of the home, thank you.

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Review from Steven (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother has been resident at Gracewell, Maids Moreton, for two years and two months. The care she receives has been excellent, with staff working to a consistently high standard. Whenever I should know something about her condition, staff phone/email me. Health checks and medical care are prompt.

My mother is quite frail with memory loss, macular degeneration and hearing difficulties, but is always treated with kindness as well as efficiency. This I have seen for myself, since I would visit her four times a week before lockdown in the middle of March. Staff facilitate contact with my mother using mobile and iPad. They patiently assist her with this. She enjoys crosswords, and she is assisted with this important amusement. She is talked to and her wishes are consulted civilly at all times. Gracewell, Maids Moreton, have facilitated my speaking to my mother at a safe distance outside. They will sing with her and generally make her feel cared for with affection. Mum feels content and secure.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Our team here at Gracewell of Maids Moreton are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents. Your recognition of this is invaluable to our team, thank you.

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Review from H E (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

It was very difficult for Mum to accept that she could no longer live alone and would need 24-hour support. But from our first visit, we knew that this would be the right place. Such a lovely atmosphere, a real home from home, friendly and very welcoming.
We were able to bring quite a few of Mum’s

possessions – furniture, photos, bedding, etc and very soon, her room began to look at least a little familiar. She tells me the food is very good and I know she is being well looked after. Most of all, she’s safe which is a great comfort to us as a family.
The staff are thoughtful, caring and innovative. They made Mum’s birthday really special - a decorated room and beautiful birthday cake, which staff brought to her whilst singing “Happy Birthday” – and I joined in via a video call, as unfortunately, the country was in lockdown due to Covid-19.
These are challenging times and we really appreciate all the staff at Gracewell, who are trying to make the best of everything. Thank you!

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Maids Moreton we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Lisa L (Stepdaughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Our stepmother is in the dementia unit and is very well cared for. The staff are lovely and are always friendly. The food is good and the home is like a restful hotel. We are very pleased with our choice. Thank you all the staff especially at this strange time. We are kept well informed at what is going

on and in normal times they have lots of activities. Everyone knows the residents and it is a pleasure walking in. They always try to accommodate whatever we request.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Our dining team will be thrilled with you lovely comments. Here at Gracewell of Maids Moreton, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Kathy R (Friend of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Gracewell treats service users with respect and provides excellent standards of care. They are able to accept and meet people's differing needs. The atmosphere is warm and welcoming. I feel that residents are well cared for and safe.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Here at Gracewell of Maids Moreton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from Heather G (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

Lovely surroundings beautifully kept, and residents are treated like guests in a 5-star hotel. During this difficult pandemic, residents have been well looked after and while visits have had to stop, communication by Facetime has been encouraged. My mother looks very well cared for.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

Here at Gracewell of Maids Moreton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from Penny C (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

It was a communication from the manager, generic in nature and not directly relating to my father, yet it was a thoughtful and welcome initiative which succeeded in reassuring me on how recommended protocols had been put in place to best shield the residents in the Maids Moreton setting. My father tells

me that everyone is working tirelessly to maintain a level of care and normality each day, within the added demands and constraints of managing this Covid-19 outbreak.
His amusing reports and anecdotes (including walnut whips and Pimms on the terrace under the trees!) relating to the care and friendship you offer him, are a testament to how you are successfully achieving this.
He and our family thank you and every one of the team for all you do to continue to support him during this strange and demanding time. At present, he could not be happier living elsewhere or to be better placed to have his needs met whilst riding this savage storm.
With grateful thanks and kind regards.

Reply from Tanta Stefanescu, General Manager at Maids Moreton Hall

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Maids Moreton. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Maids Moreton Hall

Care Provided by Maids Moreton Hall

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Funding & Fees Guide for Maids Moreton Hall

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