Waterside Grange Care Home

Redwall Close, Rotherham Road, Dinnington, Sheffield S25 3QA
Submit a Review
8.2 46 Reviews
  • Waterside Grange Care Home, Sheffield
Waterside Grange Care Home is located in Dinnington, Sheffield and provides a modern, purpose-built care setting that is able to meet the care needs of its residents and service users.

A team of professional and skilled staff provide care for older people that is dignified while encouraging residents to live active and independent lives.

The home features a range of facilities including a hair and beauty salon, quiet room and fine dining areas all of which have been designed to improve each resident's quality of life.

Staff deliver person-centred care that is carefully tailored to the needs of each individual - whether they need nursing, nursing dementia, residential, dementia or respite care. Rooms at the home are en-suite and residents have access to shared living and eating areas helping to create a sense of community in the home.

Waterside Grange is fully-furnished and tastefully decorated and features call systems throughout to ensure that help and support is never very far away.

For more information about Waterside Grange's services, events and to view their newsletters, please visit their website.

Portland accommodates and cares for Individuals in all ethnic backgrounds, with staff recruited to support and meet all linguistic and cultural needs providing the best care supporting those in needs.

Show Waterside Grange Care Home on the Map

Care Provided by Waterside Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsey Bacon (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Waterside Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • Please contact Home Manager to discuss the fees. The home provides traditional home made food, laundry service and activities.
  • (these prices are only a guideline, please contact Waterside Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the home, protecting meal policy in place.


  • Parking

  • Car Park available


Waterside Grange Care Home Reviews (46)

Total of 46, showing 1-20
8.2

Waterside Grange Care Home has a Review Score of 8.2 (8.178) out of 10, based on 7 reviews in the last 2 years. Over all time Waterside Grange Care Home has 46 reviews.

Overall Experience

  • 35
  • 6
  • 5
  • 0
  • 0

Date Published

46
3
3
7
39

Review from Carole W (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my mother received while resident over a period from 2021 till her death in October 24 was good, but we are disappointed and stressed from dealing with management of both Waterside Grange and their Head Office Portland Care. In May 23 my mum was assessed by Continuing Health Care and given
funding. Unfortunately, due to our lack of understanding of what the funding covered and because we were not advised by the Care Home we continued to make payments up until Aug 24 when a reassessment was performed and the CHC Nurse made us aware that the funding covered all costs as from May 23. But we were still being invoiced by Portland Care! To date we are still trying to reclaim these funds, but they steadfastly refuse to repay it! Please make sure if you have any form of funding allocated, please make sure you are aware of what it covers as it appears you won't be informed by Waterside.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah W (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff went above and beyond when dealing with my Mum in her final days. They were compassionate and extremely caring with both Mum and all the family, nothing was too much trouble. Mum had been a resident at Waterside for the past four years, and it was obvious to see she was very much loved by
the care and other support staff, who all seemed genuinely upset at her passing. We will be forever grateful to the home for taking such good care of our Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F F (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

During Mum's 2 years and 7 months in Waterside Grange there have been 2 owners, 4 managers and numerous care staff. The new owners, Portland Care, promised; to improve the physical environment, employ more permanent staff, have regular meetings with family with regular feedback, and not put prices up!
Some remedial work was carried out but communal areas and bedrooms still need improvement. The internet has finally been upgraded! The permanent staff are caring but overstretched eg I regularly put in Mum's hearing aid, pour her a glass of water, and change her bedding. Mum struggles with the many different agency staff and they are less likely to get her to take medication/comply with their requests. The prices have increased from £724 to £1100 per week, while some improvements are being made, I don't yet feel Mum gets value for money. Specific issues I have raised over Mum's care have not always been dealt with successfully, however thinking positively a new manager started last week!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mel F (Niece of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been looked after by Waterside Lodge for several months now. Whenever we visit - always unannounced- she is clean and well cared for. I work in the NHS and can homes say that this nursing home is outstanding. It is a huge relief to family members that the care is so good and individualised.
I would like to say a huge thank you to all of the staff.

Reply from Angela Cupitt, Sales and Marketing at Waterside Grange Care Home

Thank you for taking the time to review our home. We appreciate your comments and will share them with our team. It's always good to hear how happy our families are.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Brother of Resident) published on 11 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been made very welcome. He is treated with dignity and his needs are catered for. The care provided includes the specific physio exercises he had been prescribed. Staff attitudes are uniformly kind and attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill C (Daughter of Resident) published on 27 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was challenging when she first arrived in December, the care team on Roche 2 were so patient in helping her to settle in. All the staff are kind, respectful, knowledgeable and professional. They have been amazing at supporting mum and us over the last few months as she continues to deteriorate
and have been very proactive to ensure that mum is as comfortable as possible. After 10 years of caring for her at home we are so pleased to have found Riverside House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in this care home for around six weeks. The staff made her feel very welcome and attended to her needs. As visitors, we were treated with respect and allowed privacy when we called. The room was spacious and clean and perfectly adequate for what she needed.

Reply from Dorota Piechowiak, Care home manager at Waterside Grange Care Home

Thank you for taking the time to review our home, we appreciate all feedback as this helps us to further improve the service we provide. We pride ourselves on excellent and outstanding care delivery and ensuring that each person is treated with kindness and compassion.
Thank you for sharing your kind words with us. We will be sure to share them with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum on the residential floor from December 2022. New business owners from July 2022.
Facilities - purpose built, maintenance issues left by previous business owners resulting in heating and plumbing problems, work ongoing.
Care/Support - good, but staff shortage impacts on overall care and support
given. Recruitment ongoing.
Cleanliness - the general level of cleanliness is good.
Dignity - Mum is treated with dignity.
Food - V poor so far, mainly supplied pre-prepared and reheated. New food from this month, prepared and cooked from fresh on the premises.
Staff - staff are excellent, compassionate and caring, nothing is too much trouble.
Activities - there is an activities schedule.
Management - good, responsive, listen to and deal with concerns, but 3 changes of manager in the last 3 months.
Safety/Security - excellent.
Rooms - nice, spacious, clean, ensuite, but previous lack of maintenance has caused recent issues which are taking time to resolve.
Value - Excellent

Reply from Dorota Piechowiak, Care home manager at Waterside Grange Care Home

Thank you for taking the time to review our home, we appreciate all feedback as this helps us to further improve the service we provide. The home provides traditional home made food as promised with good feedback from residents.
We pride ourselves on excellent and outstanding care delivery and ensuring that each person is treated with kindness and compassion.
Thank you for sharing your kind words with us. We will be sure to share them with our team. The Waterside team is working everyday on our planned improvements.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola B (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointed. If Dad were well enough I would be moving him. We chose Waterside Grange Care Home as it has good reviews, is local and has a 'Good' CQC rating. The first couple of months were good but recently things have gone significantly downhill. 'Treated with Dignity' is a rating. More than a handful
of times I have found Dad laid or sitting soaked in urine - bottoms, t-shirt, bed covers and pillows completely saturated - how long he had been left like this I dread to think about. Covered in dried food, chocolate all over his face, hands, clothes and all over the floor - where is the dignity here? Most upsetting has been visiting recently, as well as finding Dad as mentioned above, he's always just laid in bed - no TV on, no radio/CD player. A jug of water/juice but no cup/glass to actually drink from. I raise issues, things improve for a couple of days or weeks then revert back. Dad is non-verbal so I have to speak for him. Not good enough!

Reply from Lyndsey Webb, Registered Manager at Waterside Grange Care Home

Thank you for taking the time to review our home, we appreciate all feedback as this helps us to further improve the service we provide. We pride ourselves on excellent care delivery and ensuring that each person is treated with kindness and compassion, we are sorry to hear that we haven't met your expectations on this occasion. Please pop into our home at your earliest convenience for a chat with the Management team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moira B (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that we chose Waterside Grange for Mum's care. She settled in really well and the care that she got was outstanding. Mum was a resident for just over a year until she sadly passed and she loved the carers and other staff - her face lit up when they came to her room while we were there.
They showed great care, compassion and support, especially in the last days and it was comforting to us that they had such fondness for her.
The staff on the Kirkstall floor where Mum stayed worked very hard and after staying there for a couple of days and nights before Mum passed, we know that their job is not an easy one. They are worth their weight in gold. Thank you to them all.

Reply from Lyndsey Webb, Registered Manager at Waterside Grange Care Home

Thank you Moira for your very kind words - we will be sure to share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James T (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident here in December 2018 after an accident at home. The staff looked after and cared for Dad for 3 1/2 years throughout the pandemic and his gradual deterioration until June this year when he passed away. I cannot thank the team enough for the help and support they gave Dad
and myself throughout this difficult time. A great team and be confident your loved ones will receive the care they need.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William B (Husband of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love shown by the staff at Waterside Grange have been wonderful. Heart warming to see my wife being shown so much attention and love. All the staff, from the phone/reception/care workers/nurses/cleaners, have all been wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma T (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided at Waterside Grange for over three years. Throughout this time he has received exceptional care from the team of dedicated, professional and caring staff, adapting to his changing needs. The decor, facilities and food are of a very high standard. My father is living very comfortable
here and, most importantly of all, he is happy! Thank you to the Waterside family for all that you do to make the lives of so many, so much better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Husband of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred from the hospital, near the end of life care. The staff were helpful, compassionate and focused. Good standards of care and hygiene. Agency nurses sometimes lack understanding or willingness to advise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy J (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterside never smells when I visit. Although visiting is restricted the receptionist is a very big help, always a smiling face and is very helpful. Lovely to have a friendly face when you walk in - nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn D (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not had any problem with the care Mum received but the two managers in the office need to have some compassion. My mum was on end of life and they seem to make it very difficult for us to make an appointment and see her. I know about Covid and fully understand the need to keep it from entering
the home.
But I find their attitude all wrong for a care home. Mum passed away 13/08/2021.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola M (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Waterside Grange to date has been very efficient and more than helpful and kind during the whole process of Mum becoming a resident. Unfortunately due to Covid restrictions we are not able to see Mum as much or as easily as we would like but Waterside Grange have done as much as possible to make sure
we keep connected. The staff are lovely and nothing seems too much trouble. It's early days yet but hopefully Mum will settle well and enjoy making new friends and becoming part of the Waterside Grange family.

Reply from Customer Services, Customer Services at Waterside Grange Care Home

Thank you for sharing your kind words with us. We will be sure to share them with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah C (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Waterside Grange directly from hospital. It would never have been our family's choice for our family member to live anywhere other than her home. Waterside Grange have been so caring and compassionate towards Mum and our family. I don't think the sense of failure we feel will
ever go away, but we all accept that Mum couldn't be in a better place. I can only offer our thanks and gratitude to the wonderful family at Waterside Grange.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your kind feedback. We will be sure to share your comments with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham M (Husband of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Waterside Grange for almost two years. The care and nursing she has received has been of the very highest standard. Every single member of staff carries out their services with great compassion. During the lockdown, the staff have been my wife’s extended family and they
give excellent information and updates whenever I telephone them. Since visiting has been established again, it has been a great comfort to see how well my wife is looking, which demonstrates just how well she has been cared for. I am extremely grateful to the staff at Waterside Grange for their dedication and professionalism in looking after my wife. I would not hesitate in recommending the facility to any family looking to choose a care home.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your kind feedback. We will be sure to share your comments with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the staff on Fountains at Waterside Grange highly enough. My mother spent four and a half years on Fountains until she sadly passed away on January 25th. In all that time, Mum received the absolute best of care. This was always done in a professional manner and always with a smile.
Nothing was ever too much trouble. It's always been of great comfort to me, that Mum was always treated this way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.2 (8.178)

Overview of Review Score

The Review Score of 8.2 (8.178) out of 10 for Waterside Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.377 for Waterside Grange Care Home is calculated as follows: ( (46 Excellents x 5) + (17 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 77 Ratings = 4.377

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.801 Points relating to the number of positive Reviews for Waterside Grange Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 5 Positive Reviews ÷ 16.6 = 0.301

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Kirby

Kirby Guest

Job Title: Administrator

Joined: 2013

Kirby is our administrator within Waterside Grange. She answers all phone and email enquiries as well as dealing with the day to day administration duties.


Debbie

Debbie

Job Title: Head housekeeper

Joined: 2013

Debbie is responsible for ensuring the cleanliness of the home. She runs her team well and is a great asset to the Waterside Grange housekeeping team.


She works diligently to ensure the home maintains its exceptional standard of cleanliness and follows all infection control guidelines.


Frequently Asked Questions about Waterside Grange Care Home

What types of Care is Waterside Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterside Grange Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Waterside Grange Care Home have?

There are 83 Single Rooms.

What are the Facilities & Services at Waterside Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterside Grange Care Home to the centre of Sheffield?

9.5 mile(s) as the crow flies, distance by road may be significantly further.