Waterside Grange Care Home

Redwall Close, Rotherham Road, Dinnington, Sheffield S25 3QA
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8.2 46 Reviews
  • Waterside Grange Care Home, Sheffield
Waterside Grange Care Home is located in Dinnington, Sheffield and provides a modern, purpose-built care setting that is able to meet the care needs of its residents and service users.

A team of professional and skilled staff provide care for older people that is dignified while encouraging residents to live active and independent lives.

The home features a range of facilities including a hair and beauty salon, quiet room and fine dining areas all of which have been designed to improve each resident's quality of life.

Staff deliver person-centred care that is carefully tailored to the needs of each individual - whether they need nursing, nursing dementia, residential, dementia or respite care. Rooms at the home are en-suite and residents have access to shared living and eating areas helping to create a sense of community in the home.

Waterside Grange is fully-furnished and tastefully decorated and features call systems throughout to ensure that help and support is never very far away.

For more information about Waterside Grange's services, events and to view their newsletters, please visit their website.

Portland accommodates and cares for Individuals in all ethnic backgrounds, with staff recruited to support and meet all linguistic and cultural needs providing the best care supporting those in needs.

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Care Provided by Waterside Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lyndsey Bacon (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Waterside Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • Please contact Home Manager to discuss the fees. The home provides traditional home made food, laundry service and activities.
  • (these prices are only a guideline, please contact Waterside Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the home, protecting meal policy in place.


  • Parking

  • Car Park available


Waterside Grange Care Home Reviews (46)

Total of 46, showing 21-40
8.2

Waterside Grange Care Home has a Review Score of 8.2 (8.178) out of 10, based on 7 reviews in the last 2 years. Over all time Waterside Grange Care Home has 46 reviews.

Overall Experience

  • 35
  • 6
  • 5
  • 0
  • 0

Date Published

46
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7
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Review from Paula R (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just had to write to thank, from the bottom of my heart, every single member of staff who has cared for my mum for over 7 years now. Her care has been second to none, all staff have been exceptional and I want to thank them all for caring so beautifully for all the residents in the absence of family
visits. I acknowledge how difficult this must have been for the staff too. It has been excruciatingly difficult not being able to visit my mum for so long but, I have to thank the management of Waterside Grange for their speedy response in locking down Waterside even before the first national lockdown. Their quick thinking and care of our family members has been outstanding and lifesaving and no matter how difficult for residents and their families, I know my mum and others are receiving the very best care there is and the love shown to them on our behalf. Thank you so much. Merry Christmas.

Reply from Rachel Higginbottom, Director at Waterside Grange Care Home

Thank you for your kind words. We will be sure to share with our amazing team. Merry Christmas!


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Review from Diane M (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow what an amazing place Waterside Grange is it's just like a hotel beautifully decorated and very Friendly and Amazing staff, they went above and beyond to look after my elderly dad as he went into respite for just 2 weeks in March but because of lockdown, it was safer for dad to stay which he did
for 3 months and loved it. I was able to facetime dad every week and speak to him on the telephone. Everything dad wanted he got and more. The staff, management, and office team are fantastic I can't praise them enough. They kept dad safe and very well looked after they did loads of activities and keep them entertained. My mind was at rest over this long period because I know dad was being well looked after, when dad came home I sent a bag full of chocs in to say a massive Thank you, Dad made some amazing new friends too with lots of lovely residents. Waterside was recommended to me by a lady who's brother had stayed there. Now it's my turn to recommend Waterside Grange for being Amazing.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your very kind words. We will be sure to share with our team!


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Review from Pete H (Son of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Waterside continue to give my mother all the support she needs at this difficult time. They are a highly professional, caring staff and my brother and I are very fortunate to have our mum at Waterside during this very difficult period.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your very kind words. We will be sure to share with our team!


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Review from J T (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been in Waterside Grange for two weeks. We have been very impressed so far with the information we received prior to admission and post-admission. The management, nurses, carers and cleaners have all been extremely helpful and professional at all times. We are impressed with the activities
and general stimulation and conversation dad receives. Dad has settled in really well and the family have been made welcome. The staff and residents seem very happy and so are we.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you for your kind comments. We will be sure to share with our team!


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Review from Diane W (Niece of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place Waterside is, nothing is too much trouble for all staff. Very friendly and caring people. Because of this it makes family comfortable knowing loved ones are being looked after, just as they want them to be. It's really nice that they have entertainment for the residents, it gives
them something to look forward to. Great place to be. Well done Waterside.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your very kind words. We will be sure to share with our team!


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Review from Andrea D (Daughter-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Waterside Grange has always been fantastic. All staff in every department are so kind, caring and helpful to my loved ones, myself and other relatives. All the staff create the feeling of homeliness which is a lovely way nothing is too much trouble.
Making our loved ones feel happy
and secure which in turn makes our family knowing how well they are cared for.
Thank you.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your very kind word. We will be sure to share with our team!


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Review from S P (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always delighted by the way that my mother is treated at Waterside Grange - she was given a week to live by the hospital before she came here and another three years later she is doing well indeed.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you for your review. We will be sure to pass your kind words on to our staff team. We would like to improve the experience at Waterside Grange and invite you to a meeting at a mutually convenient date to discuss how we can deliver a 5-star experience in every area. If you are interested in chatting to us, please contact our customer experience team on complaints@horizoncare.org


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Review from Alan M (Husband of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Parkinson's and has been resident at Waterside Grange for over five years. I am extremely satisfied with the care she has received during her stay.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you for your review. We will be sure to pass your kind words on to our staff team. We would like to improve the experience at Waterside Grange and invite you to a meeting at a mutually convenient date to discuss how we can deliver a 5-star experience in every area. If you are interested in chatting to us please contact our customer experience team on info@horizoncare.org.


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Review from C G (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been excellent. Clean, good food, with an open door visiting policy. Carers do what it says on the tin. They care. Plenty of activities and self-esteem is boosted with regular hairdresser visits as well as medical ones.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you for your review. We will be sure to pass your kind words on to our staff team. We would like to improve the experience at Waterside Grange. We would like to invite you to a meeting at a mutually convenient date to discuss how we can deliver a 5-star experience in every area. If you are interested in chatting to us please contact our customer experience team on complaints@horizoncare.org.


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Review from C M (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Waterside Grange for five years and in that time, has been cared for very well. Everywhere is very clean and the staff always go out of their way to be friendly and helpful. Waterside Grange has taken a lot of the trauma out of worrying for my mum and dad and also for the rest of
my family. It is as near to mum still being at home as possible. The medical interventions and care are excellent and arranged very quickly.

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Review from G P (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very settled at Waterside Grange Care Home. The room she has is well equipped and spacious. The carers are absolutely lovely and are always available to discuss mum's care. Mum uses a wheelchair and the corridors are wide and modern which allows her to move herself around. There are a variety
of activities (and more being planned) for the residents. The home is spotless and cleaners and even the kitchen staff interact with the residents. I have great peace of mind knowing she is in good hands.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you for your review. We will be sure to pass your kind words on to our staff team. We would like to improve the experience at Waterside Grange. We would like to invite you to a meeting at a mutually convenient date to discuss how we can deliver a 5-star experience in every area. If you are interested in chatting to us please can you contact us on complaints@horizoncare.org.


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Review from S H (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to look round several homes before choosing Waterside Grange Care Home. I found the management and staff very helpful, answered all my questions honestly. My mother has settled in very well and her keyworker and staff look after her to a very high standard catering for all her needs. She has
settled in very well and I can visit and go home knowing she is in good hands and well cared for. I recommend this home and give it 5* plus.

Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you for your review. We will be sure to pass your kind words on to our staff team. We would like to improve the experience at Waterside Grange. We would like to invite you to a meeting at a mutually convenient date to discuss how we can deliver a 5-star experience in every area. If you are interested in chatting to us please can you contact us on complaints@horizoncare.org.


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Review from A J (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy with care. My Mum has expressed some concerns regarding number of agency staff members. However, we have been informed that they are addressing this situation. Thank you.

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Review from E A (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Waterside for respite care following a stay in hospital. We have been extremely pleased with the care she has received and the way she has improved. The staff are friendly and attentive. Knowing that she is being so well looked after too gives us peace of mind and it is a delight to
see how she has flourished. She has been so happy that she has decided to stay permanently.

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Review from C A (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Waterside Grange for respite care and is now a permanent resident. Both she and her family were made welcome from the beginning, and she is now settled and happy. Indeed she feels at home thanks to the excellent care, compassion and attentiveness of all the staff. All her needs have been
met and everyone has been very helpful. There is a lovely, warm, friendly atmosphere and staff are always welcoming to visitors. The manager is very professional and approachable and shows genuine care for the welfare of all the residents.

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Review from B C (Husband of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since bringing in new management the home has seen noticeable changes which were necessary. Staff in all departments seem to be more happier with residents smiling more. Activities are now improving, along with the meals.

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Review from M T (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum resided on Roache 1 from May to August 2019. The care, respect and dignity my mum received from all the carers were exceptional, very personal and professional. You not only provided exemplary care and compassion to Mum but extended the same dignity, patience and care to me and my family. Having
visited many other care homes, I now know I made the best choice; safe, caring, very clean, and a fantastic menu. You showed the most professionalism at the end, allowing us the time to say our goodbyes. Respectful in life and death. I will not forget the care, compassion and humility you showed.

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Review from Clive P (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good care.
The only local home with ensuite rooms.
Our only concern on the cleanliness section is the toilet bowl and the bathroom waste bin, sometimes is not emptied and smells.

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Review from Helen G (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Waterside for emergency respite care. The management were fantastic, they sorted everything out within two hours for us.
The general care is of a high standard, dad is treated with dignity and respect. His room is clean and well presented.
I left dad each day feeling confident that
he was happy and very well cared for.

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Review from Jill J (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and caring staff. Nothing is too much trouble.

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Current Review Score: 8.2 (8.178)

Overview of Review Score

The Review Score of 8.2 (8.178) out of 10 for Waterside Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.377 for Waterside Grange Care Home is calculated as follows: ( (46 Excellents x 5) + (17 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 77 Ratings = 4.377

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.801 Points relating to the number of positive Reviews for Waterside Grange Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 5 Positive Reviews ÷ 16.6 = 0.301

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Kirby

Kirby Guest

Job Title: Administrator

Joined: 2013

Kirby is our administrator within Waterside Grange. She answers all phone and email enquiries as well as dealing with the day to day administration duties.


Debbie

Debbie

Job Title: Head housekeeper

Joined: 2013

Debbie is responsible for ensuring the cleanliness of the home. She runs her team well and is a great asset to the Waterside Grange housekeeping team.


She works diligently to ensure the home maintains its exceptional standard of cleanliness and follows all infection control guidelines.