Mugdock House Care Home

Stockiemuir Road, Bearsden, Glasgow G61 3SF
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10 68 Reviews
  • Mugdock House Care Home, Glasgow
Mugdock House Care Home, situated in the residential area of Bearsden, supports older people to lead their best lives with personalised nursing and nursing dementia care.

This luxury home offers many areas for residents to relax and socialise with friends and family. The home offers many fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and cinema room.

The catering team at Mugdock House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for residents and visitors.

Meanwhile, the dedicated and professional care team at Mugdock House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most.

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Care Provided by Mugdock House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Murray (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mugdock House Care Home Reviews (68)

Total of 68, showing 1-20
10

Mugdock House Care Home has a Review Score of 10 (9.994) out of 10, based on 15 reviews in the last 2 years. Over all time Mugdock House Care Home has 68 reviews.

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Review from Alison K (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Mugdock House in August 2024 and was very warmly welcomed by management and staff at all levels. She had a lovely garden room which was very well maintained and spotlessly clean, as were all areas of the home. Staff made time to get to know her and she regularly commented on how nice
everyone was, taking time for chats and a laugh. She was encouraged to participate in all activities by the wellbeing team and especially enjoyed her 100th birthday party in October! I was a regular visitor and was always made to feel welcome. Staff had a very good understanding of working with elderly people with dementia and there was always a friendly, caring ethos throughout the home.
Sadly my mum passed away in January, the end of life care she received was excellent and I greatly appreciated the kind support from staff. I was concerned I would always regret having to move my mum into a care home, however I needn't have worried, Mugdock House proved to be a perfect choice.

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Review from Elizabeth A (Daughter-in-law of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Mugdock House for almost four years and her care has always been outstanding. Recently there has been even more opportunities for outings and this has been appreciated. She is always looking her best when we visit and the staff generally catch me before I get
to her room to update me about her current wellbeing and mood.
The leaders, care givers and all staff should be proud of the difference that they make on a daily basis. Very personable, approachable and kind. Always well informed about my mother-in-law when we call as well. Many thanks.

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Review from I M (Granddaughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran was well looked after at Mugdock House. I felt welcomed by the staff the moment I walked through the door.

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Review from Ian M (Nephew of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently completed a review of the care for my Aunt. And I continue to be amazed by the level of personal and attention that each and every team member takes to ensure all the residents are well looked after. I have no words that can express how thank full that we found Mugdock House.

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Review from M B (Friend of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House Care Home is exemplary in so many aspects. It's a joy to visit and experience the approach that is taken by all members of the team in supporting residents and families. They recognise the individual needs of each resident, tailoring the care to meet those needs. Well done everyone.

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Review from I D (Husband of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be excellent, supportive and person-centred. Resident's settled in quickly. Staff were caring towards family as well as resident. Staff kept us up to date on resident's condition and handled conversation with compassion. Very happy with the overall experience.

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Review from J B (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting lots of care homes for my mother I knew at once Mugdock was the right one. Lovely individual rooms and communal rooms. One lounge is permanently staffed so my mother who is a high fall risk is never alone except when in bed. The dining room is bright and cheerful, looks just like a proper
restaurant. Lots of friendly staff. The most activities of any care home I looked at. Bus trips even for very elderly residents. My mother is no longer lonely and is very happy in this new home.

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Review from Elizabeth F (Niece of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff very professional, kind, friendly, calm and patient with all residents, but more especially when dealing with challenging residents. The staff at reception always welcome me by name and a smile and are happy to chat whilst we are signing in and out. My uncle always enjoys
the visitors from Harris, a friendly small dog who visits residents from time to time.

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Review from D D (Power of Attorney of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the reception desk to the manager's office, with all the dedicated, professional and kind staff in between, I couldn't recommend Mugdock House Care Home highly enough.
If I ever need care it's where I would wish to be.

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Review from H K (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House is a bright, welcoming, and spotlessly clean care home. The staff are professional, efficient and friendly and their kindness and compassion towards our mother were outstanding. Management and administration are well organised and every member of staff contributes to the first class service
provided. During Mum's stay at Mugdock House, she was treated as an individual, with her care meticulously tailored to her needs, such that she could have the very best quality of life possible. Her dementia and other medical conditions were managed with skill and compassion.
She enjoyed her food, which was freshly cooked and delicious. She participated in activities when she could and her enjoyment was obvious. The staff became like a second family to Mum. In her final days, Mum received high-quality end-of-life care from the nursing staff, carers and GPs associated with the care home. The staff were also very supportive to our family.
I highly recommend Mugdock House Care Home.

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Review from K K (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in this beautiful care home she loves all the staff and she loves the entertainment throughout the day my mum loves to read books but doesn't get time during the day as she is always busy doing things, very clean/caring home, would highly recommend.

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Review from P C (Husband of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was cared for in Mugdock House following many years with vascular dementia. She had been in another care home for most of that time, but as she became more frail and required a higher level of care, we decided to ask Mugdock House if they could help. The outcome was that my wife was moved following
an assessment.
Sadly, we were aware that my wife needed greater care and was nearing the end of her life, and our family made this decision following a long consideration and in consultation with Mugdock House. This proved to be the right decision, and my wife received from management and staff professionalism, and much more importantly, outstanding kindness and care from all, whatever their role.
My wife passed away in the home, and our family know that she received the best and most compassionate care possible. Cared for with dignity.
As a supporting family, we also felt that we were important to the staff and would like to thank all management and friendly people there for their kindness.

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Review from Alison C (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Mugdock House for the last nine months of his life, and what a difference it made to the quality of his life. Prior to that, he had live-in carers in his own home who were getting incredibly frazzled trying to look after him, and he was miserable. He has never wanted to go into residential
care, but he was much more relaxed and more content once he moved to Mugdock House. The staff were all calm, professional and very kind to him (and also to me). His life opened up - he enjoyed outings with activity staff, music and other entertainment in the home. His increasing need for help with personal care etc, was met in a way which retained his dignity. At the end, he could stay where the staff knew and cared for him with great kindness rather than be hospitalised. Thank you from the bottom of my heart for all you did for him.

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Review from Andrew C (Brother of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been in the home for one year. When I came to view the home before she took up residence, I was impressed by the homely feeling I experienced throughout. During the past year, I have felt that my sister was part of a new extended family. No matter where in the home we were, the staff
(the manager, office staff, nurses, carers, laundry and cleaning staff) all addressed her by name. As for my sister's care and attention, I could not ask for better, it has been excellent.

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Review from Susan J (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Mugdock House Care Home on 23/01/2023. Her planned admission went smoothly, though mum was reluctant to acknowledge that she now needs 24-hour care. Every member of staff welcomed her and her family. Every member of staff made a point of introducing themselves. Every member of staff
recognised how hard this home admission was for all of us. The culture in this home is not accidental, it is promoted and supported from the manager onwards. I haven't found fault here but I keep looking (I am an ex-care commission inspector). Mum loves this home and doesn't want to go anywhere else.

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Review from Elaine B (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mugdock House highly enough. My mother was cared for there for the past six years suffering from vascular dementia. The quality of the staff and the care my mother received was outstanding. In her final days, the staff could not have done more for our family. Thank you to all, I can’t
express how grateful we are.

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Review from Margaret D (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was my first visit to Mugdock House, visiting an old neighbour I have not seen since they moved. The home was very modern and well kept. Staff were lovely and so attentive, treating my friend with the utmost respect. A lovely, welcoming atmosphere. Very impressed.

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Review from David A (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock Care Home continues to provide an exemplary level of care to my mother in her seventh year of residency-I would have no doubts in recommending the home to any prospective family. Management and staff are so good

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Review from Carol G (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone at Mugdock House for the care, compassion and dignity afforded our mum, particularly during the last days and hours of her life. The fact Mum was welcomed back was truly moving, especially with the multiple problems Mum developed in the hospital. The press and others may discredit
care homes, but compared to the NHS, there is no comparison in terms of the care and nursing residents receive. It is totally remarkable that the staff healed the ungradable pressure sore on Mum's sacrum and almost healed a similar pressure sore on her heel, all caused by negligence in the care of the NHS where staff also missed the fact that Mum had taken a stroke in their care, then left her on a chair for 14 hours, days after her stroke. This turnaround was only achieved by the hard work of all the staff at Mugdock House. We would again like to thank every member of staff for the end-of-life care Mum received and the dignity it gave her at the end, all done with the utmost care and compassion.

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Review from M C (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Mugdock House Care Home for 9 months until his death last month. All the staff were outstanding and treated my father with the utmost respect and dignity at all times. I would recommend this care home to everyone.

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Mugdock House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Mugdock House Care Home is calculated as follows: ( (177 Excellents x 5) + (1 Goods x 4) ) ÷ 178 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mugdock House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Aug 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (13)

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Frequently Asked Questions about Mugdock House Care Home

What types of Care is Mugdock House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mugdock House Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Mugdock House Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Mugdock House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mugdock House Care Home to the centre of Glasgow?

5.6 mile(s) as the crow flies, distance by road may be significantly further.