Mugdock House Care Home

Stockiemuir Road, Bearsden, Glasgow G61 3SF
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10 68 Reviews
  • Mugdock House Care Home, Glasgow
Mugdock House Care Home, situated in the residential area of Bearsden, supports older people to lead their best lives with personalised nursing and nursing dementia care.

This luxury home offers many areas for residents to relax and socialise with friends and family. The home offers many fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and cinema room.

The catering team at Mugdock House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for residents and visitors.

Meanwhile, the dedicated and professional care team at Mugdock House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most.

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Care Provided by Mugdock House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Murray (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mugdock House Care Home Reviews (68)

Total of 68, showing 21-40
10

Mugdock House Care Home has a Review Score of 10 (9.994) out of 10, based on 15 reviews in the last 2 years. Over all time Mugdock House Care Home has 68 reviews.

Overall Experience

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Review from Bob S (Son of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thought everyone involved at home was first class, always working with a smile on their face.
They looked after my dad very well and I would recommend Mugdock House Care Home to anyone.
Thanks to all staff involved in my dad's care.

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Review from A M (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last twelve years, I've spent a fair bit of time in various care homes in North Glasgow area for respite care for my late father. He was in a variety of care homes in a four year period and generally speaking they were all fairly good. He didn't unfortunately try Mugdock House during this period.
Sadly after my father's passing, my mother felt 'uncomfortable' being in the family home on her own. My mother went into Mugdock House in the summer of 2019 and has to date received outstanding care during this time.


The staff are all wonderful and very caring for the residents, making them all feel safe and comfortable. The home is well appointed and recently had a refresh in all the public areas giving it a new fresh look (not that it looked tired). My mother has a lovely garden room and the facilities are all excellent. Mugdock House is quite honestly in a class of its own, in comparison to others I've experienced and I would highly recommend it.


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Review from Sarah Jane M (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, always friendly. They treat the residents with care and respect at all times. They go above and beyond the call of duty. The facilities are modern and very clean. During the pandemic they have coped very well and we really appreciate everything they have done for my mother who has
improved dramatically since moving to the care home. She’s more stimulated and feels safe. Thank you to all the wonderful staff.

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Review from J A (Granddaughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, always friendly. They treat the residents with care and respect.


The facilities are modern and very clean.


During the pandemic they have coped very well and we really appreciate everything they have done for my gran who has improved so much since living here.


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Review from Mary B (Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care - all the team are very caring. Thank you.

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Review from Suzanne G (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went with my friend to visit her gran in the garden. I was so impressed with the home, the garden was large and has very good facilities for the kids to play, it was lovely to see the residents enjoying watching them play on the climbing frame. I was pleased with the interaction of staff and my friend's
gran. Checking to see if we were ok and if we required anything. Staff going in and out of the building were so friendly, speaking to residents and waving at them. What a relaxed atmosphere. She told us the food was lovely, especially looked forward to the homemade fish and chips.

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Review from Stephen M (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since November 2019 until he passed away earlier this month. During the time he lived in the home the care provided was exemplary making a caring atmosphere. The care he received was faultless and not something he would have had if he'd lived at home.

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Review from Laura M (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend’s wife has been in Mugdock House for a few years. I have visited her there. I have visited a number of care homes over the years and would say, without hesitation, that this was the most welcoming, clean (no unpleasant aromas at all, which to me indicates exceptional cleanliness) and caring
environment. My friend and his wife cannot speak more highly of the staff and the care. In fact, as my father’s health deteriorated, my sister and I considered Mugdock House for him, however, he passed away before we proceeded. My generation (born in the 1960s) because of experiences with our grandparents in the 1970s and 80s always said that we would never wish to go into care, Mugdock House has changed my perception of care homes. If only others could be of such a high standard.

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Review from L C (Granddaughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House Care Home is an excellent care home and 1 of the best in the local area in my opinion. The home is extremely well run and managed and the nurses and care staff are all very hard working and strive to ensure they meet high standards of care on a daily basis.
All the staff are very friendly,
approachable and welcoming. I would definitely recommend this care home to others.

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Review from Derek A (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a very good experience in every way. My mum's mood, health and general wellbeing has improved unbelievably since coming here! Thanks so much.

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Review from Tracey E (Friend of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been having "zoom calls" with my dear friend. She looks so well and content, telling us she loves walking in the garden and looks forward to her dinner (looks like she’s gained much-needed weight). Her room looks lovely with personal items and photos all around, it looks very homely. We are
so relieved and happy that our friend looks happy, content and at home in Mugdock House with staff that look like they genuinely care, looking forward to a real-time visit hopefully soon.

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Review from Sandra G (Niece of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have taken this opportunity to express my feelings regarding the care home that is currently looking after my aunt. From my initial visit, I was impressed by the aesthetics, design, and layout, particularly of my aunt's room and the public areas that were available to her. She had previously struggled
with mobility but I have noticed an improvement, not only in her ability to "get around" but in her willingness to do so. I have always worked in customer services and am acutely aware of "what it takes", I can say without hesitation that the staff, from medical, carer, cleaners, caterers to management and maintenance, are second to none. There is almost a feeling that the helpful, professional, friendly, and dignified manner in which they execute their work, is with genuine love and consideration. The food is the standard of a high-end hotel, my aunt loves "dining out" every day! Genuine well done Mugdock, I am forever grateful to you all and look forward to seeing you again soon

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Review from D M (Friend of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly welcome always received by staff at Mugdock House, caring and attentive staff during these difficult times. Lovely spacious garden area for visiting friends and family. Would certainly recommend Mugdock House Care Home.

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Review from Fiona R (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad died yesterday. He'd only been a resident at Mugdock House for 4 months, but it had become his home - somewhere where he was safe, well looked after and amongst friends. There was always a smile for the staff and in return, there was chocolate, a wee biscuit, a sing-along, a walk ...
These
are strange times - but the staff at Mugdock maintained their kindness and compassion throughout. In his last few hours when we couldn't be there, the staff were there for him and we will always be grateful for their support, we couldn't have asked for more.
Thank you to you all.

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Review from C P (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the nicest care homes within the Bearsden and Milngavie area. Staff caring and attentive, many activities taking place daily, and residents encouraged to participate. Would highly recommend.

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Review from L R (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the excellent care mum received during her short stay. The administration and communication were first class. All of the staff without exception were welcoming, friendly, caring and attentive. We were always met with a smile. It was such a relief to know that mum was well
cared for and comfortable in her final days. Thank you to everyone.

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Review from Anne M (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House Care Home has provided outstanding care for my Mum. From the day she arrived, the staff and accommodation has been fantastic. Each one of the staff is professional and provides a very high level of care. I cannot recommend it highly enough.

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Review from R B (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the service my mum receives is second to none.
The staff are all friendly and attentive.
Food is good.
Use of first names is very good.
My mother appreciates the care she receives.

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Review from Ken T (Son of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother into Mugdock House Care Home as we had been unhappy with her previous care home. The difference was there to see the minute you walked through the front door, the staff were always very cheerful and could not be faulted in any way. The home is bright and spacious as are the rooms.
There are family rooms where you can sit with your loved one and celebrate a birthday or even just for a family gathering. The dining room is spacious and bright. The staff were all extremely helpful and respectful to our mum.
Unfortunately, mum passed away during the night last week with us by her bedside and we can only thank the staff for everything they did for both mum and us to ensure that we were kept informed with what was happening and afterwards.
We would certainly recommend Mugdock House and our only regret is that we were unable to have her in there from the beginning because there were no rooms available.

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Review from C G (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I were delighted with the care, concern and practical love in adtion shown to our mum when she was here. Sadly she passed away after only a short time but all of the staff dealt with the whole difficult situation very professionally and gave us all the comfort, care and advice that we
needed.

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Mugdock House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Mugdock House Care Home is calculated as follows: ( (177 Excellents x 5) + (1 Goods x 4) ) ÷ 178 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mugdock House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Aug 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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