Mugdock House Care Home

Stockiemuir Road, Bearsden, Glasgow G61 3SF
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10 68 Reviews
  • Mugdock House Care Home, Glasgow
Mugdock House Care Home, situated in the residential area of Bearsden, supports older people to lead their best lives with personalised nursing and nursing dementia care.

This luxury home offers many areas for residents to relax and socialise with friends and family. The home offers many fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and cinema room.

The catering team at Mugdock House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for residents and visitors.

Meanwhile, the dedicated and professional care team at Mugdock House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most.

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Care Provided by Mugdock House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Murray (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mugdock House Care Home Reviews (68)

Total of 68, showing 41-60
10

Mugdock House Care Home has a Review Score of 10 (9.994) out of 10, based on 15 reviews in the last 2 years. Over all time Mugdock House Care Home has 68 reviews.

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Review from J W (Niece of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the care home for a year and I cannot praise the staff and management enough. From walking through the front doors you are met with a pleasant atmosphere, I believe the staff to be genuine and kind, nothing is a bother to them, the rooms are clean and well laid out, the choice of
food is excellent, which my aunt really enjoys. The facilities are of plenty, there is always something going on, the garden and seating area are superb. I am so glad my aunt is here, gives me peace of mind, she is being well cared for.

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Review from Patrick M (Friend of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home at least once a week, always find the staff very friendly and supporting.
A nice place to visit - pleasant experience.

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Review from Rose F (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always enjoy visits to Mugdock.
Staff and carers welcoming, kind and always helpful.

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Review from A T (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mugdock House for almost two years and we have found it to be a very happy and well-run nursing home with a very involved management.
All the staff are very caring and happy to take the time to chat with the residents.
It's difficult to express how wonderful the staff are.
I
have no hesitation in recommending Mugdock House.

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Review from M M (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over two years. Previously, she had periods of respite in other facilities and was so miserable it was upsetting for me and the family. She settled into Mugdock House immiediately and calls it home! She is going to be 100 years old soon and I know that this milestone
has been achieved only due to the loving care and attention she has had from all the staff. The home is beautifully furnished and the food is prepared to meet her needs. She enjoys the entertainment which is so thoughtfully considered for her. There is always a staff member in the lounge so that residents are never alone. Communication is excellent. Very happy mum.

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Review from Ian B (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are courteous and respectful to residents.
They are cheerful and treat each resident as an individual.
There is a very calm and cheerful atmosphere in the home.

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Review from Caroline M (Friend of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for the past 2 years. It is a lovely, very clean, friendly place, the staff are lovely and my friend is very well looked after. I'm always welcomed when I visit my friend, I feel part of the home. It's a wonderful place.

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Review from James H (Husband of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wrote an earlier review when my wife had been in Mugdock House less than two weeks.
She has now been there for eight weeks, so I am able to comment fully.

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Review from David B (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Mugdock House Care Home is excellent.
The combination of "top class" health care plus "top class" management has created a "top class" home.
The staff's care and attention for the residents is first class and they are to be commended.
In particular, the nurses kindly "no problem"
attitude is very much appreciated.
I would recommend Mugdock House to any prospective resident. Thank you all the staff at the wonderful Mugdock House.

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Review from J M (Husband of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very satisfied. Staff very caring and helpful.

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Review from Anne H (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with some trepidation that aged 91, my mother decided to move into a care home. She had been married for 64 years until dad died last year and lived in the same house for 54 years. Without dad, mum was very lonely and vulnerable and despite all the efforts of a family, mum became anxious and
depressed. We looked at five homes and from the first minute we entered Mugdock House Care Home we knew it was the right place for mum. It's difficult to describe just how wonderful all the staff are. Mum is extremely well cared for by exceptional carers who are bright and friendly at all times. The activities programme is varied, enjoyable and well organised. The food is delicious and mum enjoys having company throughout the day. She is no longer anxious or depressed. I can recommend Mugdock House Care Home to you without reservation.

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Review from C K (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and pleasant and helpful staff. Mum settled in well.

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Review from Jeremy S (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Mugdock House Care Home. The staff are all fantastic - so kind - and I always feel whenever I visit. I cannot speak too highly of Mugdock Home. A lovely place.

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Review from K S (Husband of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House is widely acknowledged as the outstanding care home in this area. The staff and management are unremittingly cheerful, caring and tolerant. The standard of care is excellent and meals and mid-morning and afternoon tea breaks amply supplied from a capable kitchen. Security is taken very
seriously as is the physical well-being of residents. Mental stimulus is supplied via activity sessions, outings to local cultural events and internal entertainment sessions from local talent. All are greatly appreciated. It is difficult to come up with any additional care contributions which might be added but the management is surely trying to do so.

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Review from G S (Brother of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes in the area looking for a suitable permanent placement for my brother, my wife and I visited Mugdock House Care Home unannounced on a late afternoon. We were very favourably received and offered a conducted tour of the premises, after a short presentation.
We were
most impressed with the friendliness of the management, the standard of the accommodation being offered and the very friendly and efficient manner of the staff attending the residents. My brother has now been in the home for approximately six weeks and we are very happy and grateful for the care and attention he has received to date.

Reply from Jayne Duck, Customer Services Administrator at Mugdock House Care Home

Thank you for your review. I'm glad to hear that your brother has settled in well and for your kind words about our staff.


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Review from M M (Niece of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I are very pleased with the way our relative is being cared for, she is spotlessly clean, the home is well maintained, they are all lovely. This is very important to us.

Reply from Jayne Duck, Customer services administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from M T (Wife of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards of care, cleanliness and lovely well kept surroundings are exceptional. Every room is immaculate and kept freshly painted.
Staff are all so caring and well trained, giving every resident the ability to express themselves and move around freely.
The manager is around all the time, knowing
everyone and helping out when necessary.

Reply from Jayne Duck, Customer Services Administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Colin F (Son of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all pleasant and caring.


Everyone is approachable and helpful.


Our Dad is settling in well and we are very happy with everything so far.


Reply from Jayne Duck, Customer Services Administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from H B (Power of Attorney of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has settled in after 6 months and is very content with accommodation, food, care and facilities. She is 97 years and after a difficult period at home and alone and thereafter 4 months in hospital after suffering a broken neck from falling, she is in a comfortable, caring and secure environment.

Reply from Jayne Duck, Customer services administrator at Mugdock House Care Home

Thank you for your review. I'm so glad that your Aunt has settled in and is happy.


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Review from Flora M (Friend of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience helping my friend to settle. The staff and management were very understanding and caring to my friendly and to family and friends.

Reply from Simone Berkeley, Customer Service Advisor at Mugdock House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the service provided to assist with your friend settling into the home. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Mugdock House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Mugdock House Care Home is calculated as follows: ( (177 Excellents x 5) + (1 Goods x 4) ) ÷ 178 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mugdock House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Aug 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (13)

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