Mugdock House Care Home

Stockiemuir Road, Bearsden, Glasgow G61 3SF
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10 68 Reviews
  • Mugdock House Care Home, Glasgow
Mugdock House Care Home, situated in the residential area of Bearsden, supports older people to lead their best lives with personalised nursing and nursing dementia care.

This luxury home offers many areas for residents to relax and socialise with friends and family. The home offers many fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and cinema room.

The catering team at Mugdock House understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for residents and visitors.

Meanwhile, the dedicated and professional care team at Mugdock House likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most.

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Care Provided by Mugdock House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Murray (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mugdock House Care Home Reviews (68)

Total of 68, showing 61-68
10

Mugdock House Care Home has a Review Score of 10 (9.994) out of 10, based on 15 reviews in the last 2 years. Over all time Mugdock House Care Home has 68 reviews.

Overall Experience

  • 66
  • 2
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Date Published

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Review from K M (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, clean plus they have fantastic staff. Mum now bedridden and has dementia. She is so well looked after and I never have to worry. Staff brilliant and I know all of them by name as they do me. It's like having an extended caring family. I do not live nearby but have no concerns about her welfare,
no matter when I arrive mum always smells fresh, clean bedsheets and clean clothes etc.

Reply from Lydia Waller, Customer Service Administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Pamela C (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are professional and caring. Very welcoming atmosphere. Everyone who dealt with mum was very patient and understanding of her frailties. It is lovely that everyone recognised me and remembered my name too. This gives me even more confidence that all staff are vigilant and interested in their
clients. Hair/beauty facility is well run and comfortable and welcoming for everyone.

Reply from Lydia Waller, Customer Service Administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Mary M (Niece of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt first arrived as a resident of Mugdock House Care Home in June 2014 after being in another nursing home for five months, before coming to stay in Scotland Aunty lived for 55 years in New York. By the time we brought Aunty to Scotland we realised that she needed 24/5 care. The first nursing home
was not suitable and we were recommended Mugdock House Care Home which on my first visit could have moved in myself. It was beautiful and staff were great. Aunty has been her two years and we are still delighted with the care she has and still is being given. I have and still do tell people about how well it has been run and how the residents are so well looked after.

Reply from Jayne Duck, customer srevices administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Mary S (Sister of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock Care Home has been great for my sister, she is very happy and well looked after and the staff are wonderful. No complaints about anything. From the moment on entering the home we were greeted by staff with such a lovely welcome.

Reply from Jayne Duck, Customer Services Administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Treated with Dignity

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Review from Valerie M (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are both in Mugdock House, dad first then mum. Their needs are different but have both been accommodated as individuals. When I speak to the staff they are always positive but honest. The facilities are bright and comfortable and there are several age-appropriate activities and residents
are encouraged to take part in. The staff made a huge effort to accommodate my mum after she fell ill, as she just wants to be with dad. It feels reassuring to know that they are getting the best possible care in an environment close to their home where their friends, family and neighbours can visit freely.

Reply from Jayne Duck, Customer Services Administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Care / Support

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Review from I M (Son of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very organised and welcoming. Always a pleasure to visit. Staff always have time for residents and guests.

Reply from Jayne Duck, Customer Service Administrator at Mugdock House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Management

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Review from E S (Daughter of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad appears happy and content. The care is of a very high standard. The food is also excellent. Overall an excellent care home. Activities appear to be varied but dad does not participate in any of them so can't comment.

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Review from Anne S (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House continues to provide an excellent service on a consistent basis. My mother is very happy and well cared for. Outstanding staff.

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Mugdock House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Mugdock House Care Home is calculated as follows: ( (177 Excellents x 5) + (1 Goods x 4) ) ÷ 178 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mugdock House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Aug 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (13)

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