What types of Care is Acacia Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acacia Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

What are the Facilities & Services at Acacia Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Care Centre to the centre of London?

7.7 mile(s) as the crow flies, distance by road may be significantly further.

Acacia Care Centre care home, 32 Chalfont Road, South Norwood, London SE25 4AA

Review from O W (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience

Since my mother became a resident the standard of care has been exceptional.
The carers take time with her, she is always in the activity lounge and although she does interact with other residents she is happy and content to be with others.
Her room is large and airy with plenty of chairs for visitors.
The

lounge is large and the restaurant is comfortable. There is plenty of space for chairs in communal areas.
All the staff are friendly.

Reply from Stuart Lamacraft, Marketing Assistant at Acacia Care Centre

Thank you for sharing your wonderful review. We are delighted to hear that your mother is happy, content and enjoying her time at Acacia Care Centre. It's heartwarming to know she feels at ease in the activity lounge and has a welcoming space for herself and visitors. Your kind words about our staff and facilities mean so much to us, as we strive to create a warm and supportive environment for all our residents. Wishing your family continued peace of mind and happiness!

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Review from Y A (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience

My mother has vastly improved, from staying at Acaia.
Mum had been quite down when she entered the home.
I am so pleased my mother has finally been able to go out.
Mum has been taken out into the garden, which she really enjoys.

Reply from Stuart Lamacraft, Marketing Assistant at Acacia Care Centre

Thank you so much for your lovely review. We're thrilled to hear about your mum's improvement and how much she's enjoying her time at Acacia Care Centre. It's wonderful to know that spending time in the garden has brought her joy and lifted her spirits. Supporting our residents' well-being is at the heart of what we do and your kind words mean the world to us. Wishing your mum continued happiness and brighter days ahead!

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Review from A F (Daughter-in-law of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience

Placing our dear Mum in nursing care was the hardest decision. We must have viewed over 50 places searching for 'the one'. The Acacia provided complete reassurance that our decision was the right one. Perhaps all too common a story, Mum arrived from a long stay in hospital in a parlous state with a

palliative diagnosis and stroke-induced cognitive impairment. Within weeks of being in their warm and supportive environment (& delicious home-cooked food!) she was well enough to go out on a day trip which she hadn't done in years. It wasn't all plain sailing of course; having lived independently for 90 years, it wasn't going to be. The empathy and skill with which the manager and staff handled her complex emotional and physical challenges through to the end is a testament to their exceptional person-centred care. She absolutely loved engaging with the staff and it was a great comfort to us that Mum was valued and understood for the person she was. We remain ever thankful to everyone at Acacia.

Reply from Stuart Lamacraft, Marketing Assistant at Acacia Care Centre

Thank you for sharing such a heartfelt review. We understand how difficult the decision to move a loved one into care can be and we're truly honoured to have provided the reassurance your family needed. It's wonderful to hear how your mum thrived with us, from enjoying home-cooked meals to going on a day trip after such a challenging time. Your kind words about our team's empathy and dedication mean so much. Knowing she was valued and understood as the unique person she was is the greatest compliment we could receive. It was a privilege to care for your mum. Thank you for trusting us.

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Review from M J (Friend of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience

Can't believe I've found the perfect home for my dear friend.
The manager and staff are just so friendly and accommodating. I can approach any member of staff. From the manager, assistant manager, receptionists, nurses, activity ladies, handyman, cleaners, laundry staff and catering staff, they all

seem happy. Always greet me with a warm smile.
I am generally perceptive of people so I know what I see.
My friend likes taking part in the activities. I have visited her and joined in the bingo and art classes. I take her to sit in the lovely garden which she enjoys.
The chickens are a favourite. She mimics the cockerel.
Animals are allowed to visit as well. I have taken my Cockapoo, Bradley, who she loves, to see her. A big thank you to the manager and her amazing team for making Acacia Care the wonderful caring Home that it is.
The biggest compliment I can give is to the manager. This is the sort of home I would want for myself if ever I had to go into care.

Reply from Stuart Lamacraft, Marketing Assistant at Acacia Care Centre

Thank you so much for your heartfelt review and for sharing your wonderful experience at Acacia Care Centre. It's pleasing to hear how much you value the warm and welcoming atmosphere created by our team. We're thrilled that your dear friend enjoys the activities, the garden, and even our beloved chickens. Your kind words about our staff and their dedication mean the world to us, and your compliment about considering Acacia for yourself in the future is truly the highest praise we could receive. Thank you for your support and trust in us.

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Review from P R (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience

I want to express my gratitude for the help my mother has received at the care home by everyone who works here. The care has been exceptional which has improved the overall well-being of my mother.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Care Centre

Thank you for your heartfelt message. We're delighted to hear that the care your mother has received at Acacia Care has been exceptional and positively impacted her well-being. Your gratitude means a lot to us, and we're grateful for the opportunity to support your family.

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Review from T B (Son of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience

Acacia has a pleasant ambience. It is always kept very clean. The staff are all friendly, helpful, genuinely caring and patient. It feels calm and well-organised. Medical needs are attended to as you'd expect by a diligent nursing team along with regular visits from a local GP. Activities organised

by the excellent lifestyle team help residents to feel part of a community.
My father transferred from a hospital stay. His care needs changed as his health recovered. The care he received was adapted to his changing needs and I'm sure this will continue if his capabilities diminish in future. The manager and other staff are excellent, always willing to listen to any concerns and make changes if needed.
Overall, I see residents being treated with dignity, and with care tailored to their individual needs. Staff do their best to facilitate worthwhile a quality of life. I am always welcomed warmly when I'm able to visit and feel confident that Dad is well cared for at other times.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Care Centre

Thank you for your detailed and kind feedback. We're pleased to hear that Acacia Care's clean, calm, and well-organised environment, along with our friendly and attentive staff, has positively impacted your father's care. It's wonderful to know that the tailored care and community activities have made a difference and that you always feel welcome during your visits. Your confidence in our care means a lot to us.

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Review from Linda H (Wife of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience

My husband has been a resident in Acacia since January 2024. He arrived at the home significantly malnourished and in very poor health. He has made good progress as far as his disease permits.
Since becoming a resident he has gained weight, the accommodation facilitates his needs to be independent.

He also benefits from the routine the nursing home provides, regarding mealtimes, snacks and his medication. Acacia is run under the management where staff are caring and fully accessible both to residents and family.

The entertainment provided is for all the residents regardless of their disability. Entertainment is sometimes provided by outside providers as well as in-house. On one of my visits last week, I walked into my husband's room and there was a Shetland pony! He was so overwhelmed emotionally.
There are regular meetings held for relatives with visiting speakers. I feel a great sense of relief knowing he is cared for 24 hours a day which I was unable to provide myself.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Care Centre

Thank you for taking the time to share your experience at Acacia Care Centre. We are delighted to hear that your husband has shown significant improvement since joining us. Your sense of relief in knowing that your husband is cared for around the clock means a lot to us. We are dedicated to maintaining high standards of care and comfort for our residents, and your feedback reinforces our commitment.

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Review from Allison M (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience

My mother has been in this dementia care nursing home since last year, the family and I are so grateful to the nursing staff for their care and support for all of her nursing care needs. The home has a friendly family atmosphere, nothing is ignored if we have any concerns, the health care assistants

are very attentive.
We feel lucky that our mother is in a home-from-home environment.
The home is managed well and the quality improvement of "you say, I do" really works.
Thank you Acacia Nursing Home.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

We're truly touched by your kind words about Acacia Care Centre. Providing exceptional care for residents is our top priority, and we're glad to hear that your mother has received such compassionate support from our nursing staff. Creating a warm and family-like atmosphere is important to us, and we're grateful for your trust in our team. Our commitment to addressing concerns promptly through initiatives like 'you said, we did' reflects our dedication to continuous improvement. Thank you for choosing Acacia Care Centre, we're honoured to care for your mother.

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Review from Colin C (Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience

I have been a resident at Acacia Care Centre for 5 years. The home is ok. Activities are good, the trips are good and there is a variety of trips. Staff are good, some are exceptional and these I feel comfortable with.
The manager and duty manager are good at their job, the receptionist is good at

her job.
Maintenance is excellent and always does any jobs I require immediately or as soon as he can.
I get on with the weekend receptionists as well and all the reception staff are helpful
The regular nurse on my unit does her job right and always makes sure things are done
I am unable to eat or drink so am not commenting on food.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for sharing your experience at Acacia Care Centre. We're pleased to hear that you've found the activities and trips enjoyable and that you've had positive interactions with our staff members, including our receptionists, nurses, and maintenance team. We take pride in providing a variety of activities and trips to enrich the lives of our residents. Our dedicated team, from the home manager and deputy manager to the receptionist and maintenance staff, strive to create a comfortable and supportive environment for all residents. Your feedback about the regular nurse on your unit ensuring things are done right is greatly appreciated. We understand the importance of prompt maintenance service and are glad to hear that our maintenance team has been excellent in addressing your needs promptly. We value your input and are committed to continually providing the best care possible for our residents

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Review from A G (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

A huge thank you to all the staff, for the care and support you have given my dad. Dad arrived just before Christmas 2023. Within a few days, Dad had fitted in well, and loves being there.
Dad loves playing dominoes, most afternoons Dad walks to the lounge and plays dominoes with his friends, and

joins in on some of the daily activities, he eats well, the food is really good, he has a lovely room, which is lovely and clean.
We celebrated his 92 birthday this week, with family, which was lovely!
Once again thank you, you are amazing!
From a very happy daughter.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for your review of Acacia Care Centre. It brings us immense joy to hear that your dad has settled in so well and feels content and loved within our community. It's heartwarming to know that your dad enjoys playing dominoes with his friends and actively participates in our daily activities. Creating a vibrant and engaging environment for our residents is one of our top priorities, and we're thrilled to hear that your dad is embracing the opportunities to socialise. Ensuring our residents receive nutritious and delicious meals is paramount to us, and we're glad to hear that your dad is enjoying the food provided. Celebrating special occasions like your dad's 92nd birthday with family is a cherished part of our community, and we're delighted that you were able to share such a memorable moment with us. Thank you for entrusting us with your dad's care, and please know that our team is here to support both you and your dad every step of the way.

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Review from Michelle D (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

My mum went into the care of the wonderful team at Acacia in December 2023. When I went for a show around I was greeted by 1 of the weekend receptionists who was clearly proud to show us the facilities. I immediately felt at ease and I knew that Mum would be happy there.
On Mum's first day, she took

part in the activities and continued to do so at every opportunity. She particularly enjoyed the day trips to the museums and places of interest as well as the extensive weekly activity programme, which is shared with relatives. The menus are changed regularly and there is an extensive choice which caters for all dietary requirements.
The Manageress and all her staff are beyond superb. I think she has personally handpicked them all as they are so kind, patient and genuinely care for all the residents. Mum needed specialist nursing care and what she received was exemplary, right up until the very end and then she was treated with the utmost respect and dignity. Excellent and I highly recommend it.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to share your heartfelt review of Acacia Care Centre. Your words deeply resonate with our commitment to providing exceptional care and support to all our residents and their families. Our team strives to create a warm and inviting atmosphere, and it's gratifying to hear that you sensed the pride our staff take in showcasing our facilities. We're thrilled to learn that your mum actively participated in our activities and outings, our lifestyle teams work tirelessly to ensure that our activity programs are not only stimulating but also inclusive. The heart of our care lies in the dedication and compassion of our staff, and we're incredibly grateful for your recognition of their exceptional qualities. Your recommendation means a lot to us, and we're honoured to have had the privilege of caring for your mum. Please know that our doors are always open, and we're here to support you and your family in any way we can.

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Review from Dawn L (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience

My mum has been in Acacia Care Centre, this will be her 4th year. She had her struggles in the beginning but once she had settled she loved it. I love it because we as a family always get a warm welcome from the receptionist to carers, nurses to cleaners, even the tea lady, all the staff are amazing.

My mum loves the visits from the animals and bingo. The food is great. She gets a birthday cake from them every year which is lovely but we still bring her one too, she always says she's going to share it. It's very reassuring when we leave her that she's taken care of and happy. If I have any complaints it's that my mum has a better social life than me.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for sharing your experience with us. We're pleased to hear that your mother has settled in well at Acacia Care Centre over the past four years. We strive to provide a warm and welcoming environment for all residents and visitors, and we're glad to know that your family feels this way. It's wonderful to hear that your mother enjoys the various activities and appreciates the food and special touches like the birthday cake. Your feedback reassures us that we're providing excellent care, and we're grateful for the trust you've placed in us. We're glad your mother is happy and well taken care of. Thank you for being part of our Acacia Care Centre community.

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Review from Alison F (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

My Dad has been in Acacia Care home since December 2023, I was very worried at the beginning as it was the first time that my Dad would be placed within a residential setting. However, I was greeted with the greatest smile from the receptionist, she was so warm and friendly, as she showed me around

the entire unit. I then wanted to talk to the care assistants, I was very happy to observe how they were with the clients, as they were personable, caring and approachable. My dad's stay has been second to none, they are providing excellent care, and he is extremely happy as they cater for his every need. I highly recommend the home to all, and I am very happy with the manager, as she is always available to speak to all family members when required. The standard is very high and the accommodation is to an excellent standard!

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for sharing your experience with us! We're thrilled to hear that your initial worries were eased by the warm welcome and excellent care provided at Acacia Care Centre. It's heartening to know that the receptionist and care assistants left such a positive impression with their warmth, friendliness, and dedication. We're delighted that your father's stay has been exceptional, with his needs being catered to attentively. Your recommendation means a lot to us, and we're grateful for your kind words about the high standards of care and accommodation. We strive to maintain these standards and to continue providing excellent care for all our residents. Thank you for choosing Acacia Care Centre!

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Review from L E (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

My mother gradually became happier as she stayed on at Acacia. The cleanliness is excellent there, her privacy respected with good security plus a lot of patience. We feel at ease with the staff and my experience is that they know me by name there. There is a tea/coffee area or even a library (or bar!)

if you want a break whilst visiting. My mother has been at Acacia about five years and, although she is challenging at times (with dementia), I have never heard a deprecating remark about her. She is less frightened and generally watches her favourite TV programmes whilst watching over her dolls. Her hair is carefully trimmed.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

We are glad to hear about your positive experience with Acacia Care Centre. It's heartening to know that your mother has found happiness and comfort during her time here. Our commitment to cleanliness, privacy, and security, as well as the patience of our staff, are fundamental to providing a supportive environment for all residents. It's wonderful that you feel at ease with our staff and we strive to create a welcoming atmosphere where everyone feels recognised and valued. Your mother's five-year stay is a testament to the exceptional quality of care she receives, particularly in light of the challenges posed by dementia. We're dedicated to providing individualised care and ensuring that all residents feel respected and supported. Thank you for sharing your feedback and please don't hesitate to reach out if there's anything further we can do to enhance your mother's experience at Acacia Care Centre.

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Review from S A (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been at Acacia Care Centre for a whole year this month. The time has really gone quickly! She was admitted to the centre straight from the hospital and not in the best condition. She was thin, hardly eating/drinking and had a major pressure sore on her left heel. It was black! Now she has reached

her optimal condition, she has gained weight and is eating/drinking satisfactorily. The pressure sore is completely healed and she's alert and smiley and back to her old self. Due to her dementia, she does need total hands-on care which is delivered at a high standard.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

We deeply appreciate you taking the time to share your positive experience with Acacia Care Centre. It warms our hearts to hear about your mother's progress over the past year. It's truly gratifying to know that she has reached her optimal condition and experienced such positive changes. We understand the challenges that come with dementia, and we're committed to providing the highest standard of total hands-on care to meet her needs. We are proud of our dedicated team for their role in her recovery, and we are thrilled to see her alert, smiley, and back to her old self. If there are any specific aspects you'd like to discuss or if there's anything more we can do to enhance her experience, please don't hesitate to reach out. Thank you for entrusting us with your mother's care, and we look forward to continuing to provide the support she needs.

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Review from V G (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

This centre has been a godsend for my mum since she came here, my first experience of a nursing home has been amazing and the staff have gone above and beyond and have made her feel welcome.
If you are ever worried about a nursing home for your family member just come in and speak to the receptionist

or even the centre manager, they will answer any question you have or show you around and quash any worries.
This December they had so many activities on for the people here, Christmas carols, games, pets at therapy, Christmas and New Year’s parties and dinners.
The food is amazing and fresh every day.
This centre is amazing and if I had to use one again I would use this centre again.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for sharing your positive experience with Acacia Care Centre. We are delighted to hear that your mother has found our centre to be a valuable and welcoming place. We appreciate your acknowledgement of our staff's commitment to going above and beyond. Your feedback on the December activities created by our dedicated lifestyles team and the overall atmosphere is valuable to us. We look forward to continuing to provide excellent care and thank you for choosing Acacia Care Centre.

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Review from Val M (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience

A lovely clean place with a nice outdoor/garden area for residents. A friendly, welcoming and caring staff team led by a wonderful supportive manager. They all clearly cared about my dad and looked after him so well.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you so much for your heartwarming review! We're thrilled to hear that you found Acacia Care Centre to be a lovely and clean place with a beautiful outdoor/garden area for our residents. Our dedicated staff takes pride in creating a friendly and welcoming environment, and it warms our hearts to know that you felt the care and support extended by our wonderful team, led by our supportive manager. Thank you again for your kind words.

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Review from Kareen S (Daughter of Resident) published on 24 November 2023
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Overall Experience

Management was superb and always on hand. Very friendly and welcoming. One of the best managers I've had to deal with. Was a pleasure having her manage the home where my mum once was.
The place was lovely and clean, reception staff were very professional as well.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for your positive feedback about Acacia Care Centre. We appreciate your recognition of our management's professionalism and the welcoming atmosphere. Our commitment to cleanliness and the professionalism of our reception staff are central to our service. We value your input and we remain dedicated to providing excellent care and service. Thank you for your acknowledgement.

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Review from Wayne A (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

My experience at this care centre has been very good.
The staff have been friendly and understanding of the resident's needs.
I am happy with what I see.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

We appreciate your positive feedback about your experience at Acacia Care Centre. We are pleased to hear that our staff's friendliness and understanding of our residents' needs have contributed to your satisfaction. We strive to provide a welcoming and supportive environment for all our residents, and your feedback is valuable to us. Thank you for sharing your thoughts.

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Review from Mark M (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience

Our dad was taken to the Acacia Care Centre in February 2023. Sadly, he passed away in June - but those months he spent at the centre, being looked after by management and the team were a huge comfort to our family. Dad was very ill and was treated with such care and dignity. Each time we visited we

were made to feel incredibly welcome and we know that, even in the short time he was there, our Dad was very well looked after. We had thought long and hard about putting him into such a place but we knew from the moment we went there and met the team that we had made the right decision.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

We appreciate your feedback regarding the care your father received here at Acacia Care Centre. While it's a challenging time, it's comforting to know that he was treated with care and dignity during his stay. The warm and welcoming atmosphere you experienced during your visits is a testament to our dedicated team. It's reassuring to hear that you felt your decision was the right one. Thank you for sharing your thoughts.

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