Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 136 Reviews
  • Acacia Care Centre, London
Acacia Care Centre is a purpose-built nursing home situated in South Norwood, London offering 62 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal, quiet location with landscaped gardens, Acacia Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Acacia Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Christian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Acacia Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Acacia Care Centre Reviews (136)

Total of 136, showing 21-40
9.8

Acacia Care Centre has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Acacia Care Centre has 136 reviews.

Overall Experience

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Review from D M (Son of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Acacia for over a year now, so we’ve had a lot of experience with Acacia and all the staff that work here. First and foremost, they are very welcoming and make you feel at home. The staff are very friendly, and you feel that they really care about your loved ones and all the residents.
It feels like a partnership, which makes us feel very comfortable when we are not there, knowing that Mum is in good hands. The home is very clean, and Mum is always clean and well-presented whenever we visit. Plus, they arrange activities and entertainment for the residents, which are great opportunities to attend and join in as a family member.
A big thanks to everyone who works at Acacia – from the management to the carers, the kitchen staff and all the support staff. We really appreciate all that you do to make this a comfortable, caring and safe space for Mum.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for sharing your experience with Acacia Care Centre. We're delighted to hear that your mother has felt at home during her stay and that our staff have been welcoming and friendly, providing a sense of care and partnership. It's heartening to know that our commitment to cleanliness and the well-being of our residents is evident during your visits. We're glad that you appreciate the activities and entertainment our dedicated lifestyle leads organise for the residents and their families. Your kind words mean a lot; thank you again for leaving us such a positive review.


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Review from S P (Brother of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review to support Acacia Care Centre in the work that they are undertaking with the elderly and those in need. My sister has been on prescription drugs from the age of 14 and suffers from mental health challenges. She has been in and out of both hospital and care homes for many years.
She was accepted into Acacia Care Centre by the manager and has been looked after by two of the staff members. When everyone wanted to give up on her, they stood by her. I would recommend Acacia Care Centre. From the manager to the two staff members who look after her, the professionalism, advice and welcoming smile you get from the reception team. They are capable employees who have shown a loving and caring spirit. They are thoughtful, professional and very understanding. I would not hesitate to recommend the care home to families seeking a safe space for their loved ones.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Your heartfelt review in support of Acacia Care Centre is truly touching. We're deeply appreciative of your recognition of our team's dedication and the care provided to your sister. It's heart-warming to hear that, even in challenging circumstances, they stood by her and demonstrated professionalism, advice and a warm welcome. Your kind words about our capable employees who exhibit a loving and caring spirit, thoughtfulness, professionalism and understanding are uplifting. Thank you for recommending Acacia Care Centre as a safe and caring space for families seeking the best care for their loved ones.


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Review from M P (Wife of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and I am very happy/reassured with the care my husband receives. They are very kind to me and my family and make us feel very welcome. My husband has a lovely room and I find it very comforting when I visit him (daily). We've added our own touches so it feels homely. The home
is very bright and spacious, with lovely gardens, great handyman, gardener and chefs cook wonderful food.

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Review from N K (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Acacia Care Centre for many years. There are numerous activities for residents along with good food and great facilities. He goes out regularly on trips arranged by the family. The staff are always kind and helpful in getting him ready and taking care of his needs for
all his excursions. His room is clean and tidy and the en suite bathroom is always very clean too. The management is attentive and very helpful.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to leave such a positive review. Our team at Acacia Care Centre pride itself in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.


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Review from Sarah A (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Acacia Care Centre for almost three years now and I can say she has been receiving the best care. The manager is such a lovely woman that genuinely seems to care about the residents. I would definitely recommend this care home as somewhere you can leave your loved one, knowing
they will be well taken care of.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for your kind words and comments regarding our home and staff at Acacia Care Centre. Our dedicated team works hard to deliver high standards of quality care services for your loved ones, at all times.


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Review from L M (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to Acacia Care Centre about a week ago now and in comparison to the place that he was previously at, I can already see and feel the difference in the care. From personal hygiene to socialisation, to food and to the well treatment and encouragement. This place is so nice, he is always fresh,
fed and is happy. All staff from admin to nurses to maintenance and cleaners have been so lovely!

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for your kind words and comments, regarding our home and staff at Acacia Care Centre. Our dedicated staff work hard to deliver high standards of quality care services for your loved ones, at all times, as our residents are always our number one priority. It's so wonderful to have the team's efforts recognised, thank you again for your review.


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Review from Jeanette E (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Led by a good, efficient manager. Experienced and kind to all residents' needs. The entertainment team are engaging, thoughtful and the residents look forward to the planned daily activities. Housekeeping is excellent, rooms are cleaned daily and laundry is always good and efficient. The care and support
from staff is of a high standard and any issues are always listened to and actioned appropriately.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and interests of our residents, making each day more meaningful. Your feedback will be shared with the team


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Review from Ian K (Nephew of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-run nursing/care home with good facilities, safe garden and helpful staff.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for your positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Sharon R (Friend of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entrance this care home is warm, friendly and clean, lots of information on hand if needed. On entering the floor I needed I was welcomed by lovely staff, quiet and very clean, my friend looked happy with a big smile.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

We appreciate your positive comments, regarding our home and staff. Our highly experienced team are always aiming to provide the best care for your loved ones at all times. Your kind words will be passed on to the team.


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Review from C H (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Care Centre has been amazing with supporting all our family as our family member transferred from hospital to a residential setting for the first time. They were so kind and helpful at a time when it was most needed. I would like to fully reassure that all our fears of what could happen never
materialised and we are so happy and grateful that our family member is so happy. The staff there are the magic that help you see your loved one adapt in a home-from-home environment. We feel that they are happy, thriving and the staff were quick and eager to really get us all and then fine-tune the care. We were very grateful that we secured a place at Acacia and want to thank the team for the high-quality authentic care and sense of community they create.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Care Centre

Thank you for your kind words. Our experienced staff at Acacia Care Centre always aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. The environment we strive to create in our care home is uplifting and joyful, allowing people to enjoy their time whilst receiving the necessary care. We thank you again for your review.


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Review from Florah M (Niece of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very welcoming, clean and very professionally run. My Auntie has settled in well. She says staff treat her very well. My Auntie has gained quite a bit of weight, may be due to medication. It would be nice to have more physical exercise.

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Review from A S (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurses very good, facilities and food good. Good activities and activities staff. Reception always helpful and friendly. Manager always approachable. The only negative is fixtures and fittings a bit 'tired' and maintenance not what it could be ie broken furniture, window latches.

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Review from V D (Friend of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this environment as everyone is friendly and I feel comfortable with the staff. This place is peaceful and spotless and would recommend anyone to see Acacia.

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Review from C B (Brother of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem ready to help and advise, even when pressed for time. Carer help on outside trips was excellent.

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Review from D M (Father of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In spite of the COVID problem, Acacia Care Centre continued to run efficiently.

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Review from C B (Wife of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team we patient and extremely professional every time. I was particularly impressed when my husband became grumpy and rude to one of the staff, the staff remained calm, did not show any anger, acted professionally.

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Review from Michael M (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff have made my mym very comfortable since her arrival. It is a very professionally run home and I am extremely happy with the care my mum is receiving.

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Review from Jill H (Sister of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff have had a difficult role to contend with regarding the virus. Found staff kind and caring people. The home is always spotless. My sister is very happy living at Acacia. I have nothing but praise for Acacia. May they continue keeping up the high standard of care.

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Review from Maureen S (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very polite and helpful. My mum has been here for a month and so far so good. There are daily activities and she seems to really enjoy it. It's like a home from home and not what I expected from a care home.

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Review from P N (Son of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Acacia Care Centre for the past 21months. During that time she has been treated with the utmost care and respect. The home is efficiently run with first-class and caring staff. I have no hesitation in recommending this home to other potential users.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Acacia Care Centre is calculated as follows: ( (262 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 306 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (6)

Angela

Angela Christian

Job Title: Home Manager

I have worked with The Future Care Group for over two years. Initially, as Deputy Manager at Albany Lodge where I enjoyed the challenge of overseeing a large successful team who were dedicated to caring for over 100 residents within the home. Most recently I have been promoted to become the home manager of Acacia Care Centre and look forward to working with the team to achieve overall good in our next inspection report. As a nurse, I know the importance of delivering the very best care possible. I feel it is most important to involve our residents in creating their care plans to enable us to provide the care they want and need.
When I am away from work, I relax by spending time with my family and enjoy reading, cooking and walks.


Vilma

Vilma Fernandez

Job Title: Deputy Manager

I have over 30 years of experience in nursing and have been in management role in care establishments for about 10 years. I look forward to utilizing my wealth of expertise at the Acacia Care Centre. My focus is on writing very comprehensive care plans individually tailored to care needs in cooperation with the dedicated team members and residents and their families. I am passionate about supporting both the team and residents to achieve high quality care and supportive working environment.


Dorothy

Dorothy Purvis

Job Title: Administration Manager

I have worked with the Future Care Group for 30 years. I started off as a Domestic Assistant and worked my way through to be Head of Housekeeping and now I am the Home’s Administrator. I have enjoyed looking after the home’s cleanliness or assisting in other departments of the Home including Chef duties, taking care of providing nutritious meals for our residents. Over the past two years I have been part of Administration team working as an Administrator and looking after the reception. In my spare time I enjoy playing bingo and spending time with friends and family.


Marta

Marta Kisiel

Job Title: Lifestyle Lead

I joined the Acacia Care team in 2014, initially as a healthcare assistant. This role provided valuable insights into the unique needs and individuality of all our residents. In late 2020, I transitioned to the role of a lifestyle assistant, and this year, I am grateful to have assumed the position of Lifestyle Lead.


My inspiration to work with the elderly stems from a close relationship with my grandmother, and my passion for the well-being of others has been ingrained in me since childhood. I take pleasure in spending time with residents, engaging in conversations, and learning more about their lives. Discovering their interests, hobbies, and needs enables me to plan a diverse and engaging daily activities schedule. This approach ensures residents remain actively involved in social and uplifting activities.


While devising new ideas can be challenging, the reward comes when these ideas come together. Bringing a smile to a resident's face is something I cherish and find immensely gratifying.


Sleman

Sleman Hassan

Job Title: Maintenance Manager

I have over 20 years’ experience of working in maintenance engineering. Throughout my career I developed a wide range of skills in plumbing, electrical, locksmith, painting and general building maintenance. We have a great team here, at Acacia Care Centre. I particularly enjoy liaising with residents and their relatives which enables me to make repairs in a timely manner and keep our residents comfortable.
Outside of my work life I like spending time with my family and skydiving.


Ann

Ann Nash

Job Title: Head of Housekeeping

I have worked with the Future Care Group for 15 years, initially as a member of the housekeeping team. My extensive housekeeping experience enabled me to progress to the Head of Housekeeping role. My priority is to keep the home clean and hygienic to high standard with assistance of hard-working team of housekeepers. I enjoy daily interactions with our residents and their families which makes my work worthwhile. In my free time I love spending time with my grandchildren. I also like playing bingo and going away for breaks.