Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 136 Reviews
  • Acacia Care Centre, London
Acacia Care Centre is a purpose-built nursing home situated in South Norwood, London offering 62 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal, quiet location with landscaped gardens, Acacia Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Acacia Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Christian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Acacia Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Acacia Care Centre Reviews (136)

Total of 136, showing 41-60
9.8

Acacia Care Centre has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Acacia Care Centre has 136 reviews.

Overall Experience

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Review from Glynis M (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank two members of staff on the ground floor, who went out of their way to make my mother's 101st birthday special. They had decorated an area in the garden beautifully and laid on a lovely cake. Mum and the family really appreciated all the effort.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Care Centre

Thank you for sharing your feedback. We are always delighted to hear that the dedication of our staff makes a difference to both our residents and their families. We will share this review with the team. thank you


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Review from David A (Son of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father passed away this week after two and a half years at Acacia, suffering from dementia. We cannot praise highly enough the outstanding care, love, and attention he received right up to, and including his final few days which were handed with great compassion and dignity. All the staff, from
the nurses/carers through to the kitchen and domestic guys, do what, at times is an extremely demanding job and Acacia can be proud of their fantastic teams who operate professionally, positively, and nearly always with a smile. Thank you all for everything you did for Dad. We are truly grateful.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Care Centre

We appreciate you taking the time to review our team at Acacia Care Centre. We are sorry for your loss and hope that the professional and caring attitude of our team will have provided you with some comfort. It was a great honour to have been a part of your Father's life whilst he was at Acacia care centre.


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Review from G C (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied that my husbands' needs are met. His physical and personal care needs are also met very adequately and the staff here all work together and make a good team. Sometimes more staff would be very good but obviously funding is required but they work very hard and are always helpful and polite.
Communication is quite good.

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Review from N C (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad receives amazing care at Acacia. Staff are helpful and understanding and their standards are far higher than many other homes in the borough.

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Review from E V (Sister of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all about the care and treatment of my brother whenever you go the standard of care and friendliness is always the same, extremely good.

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Review from D M (Relative of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and nice environment. Good access. Mum seems quite content. Good social event.

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Review from Joanne M (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is amazing, my mother in law is so happy here. We as a family have been impressed with everything from the carers to the nurses and management and cleaners. We have had the best care, my mother in law is at the end of her life and we are able to enjoy every moment with her. This home should
have a 5 star rating.

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Review from Joan S (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with care given to my dad, however, I have had occasion to again voice my concern re the quality of cleanliness of dad's room. The standards have not improved. There also seem to be a sharp turnover of care staff and weekends appear to be managed by temp staff. More recently staff
(carers) appear stressed and unappreciated.

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Review from C S (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting a resident today could not find any fault. I was satisfied with how the resident was cared for.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We value your feedback and are glad you enjoyed your visit.


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Review from Yvonne G (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mummy has been a resident since 2018 on Stanley Ward. The care she has had is wonderful. The staff are amazing and always smiling and love to sing and dance with my mummy. When I go home, I never feel worried as I know she's in safe hands. The food is lovely and so much choice. The activities are so
much fun and such a beautiful garden too.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are very glad to hear that you find the level of care provided wonderful and that staff have always been friendly and supportive. We are glad to hear the menu on offer is of a great variety, and that you find our activity programme rich and stimulating. Thank you for the kind feedback.


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Review from C O (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive staff with listening ears. Thank you Acacia.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear that you feel our staff are supportive and caring.


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Review from J L (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Acacia for seven months now and due to the high level of care from every member of staff, she has settled in so well. The atmosphere is so welcoming and friendly from all staff and other families. It has a community feel. My other family member is in another care home and Acacia is
so different in the quality of care provided. We are so pleased mum is a resident here.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear you find our standards of care high, and that staff have been helpful and friendly. We are proud of our community feel and homely atmosphere and are pleased to hear you find this welcoming.


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Review from Kay D (Next of Kin) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is treated with respect and dignity. His advanced needs are well catered for. I like that you can drop in and visit at any time. Would recommend.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are glad to hear you feel your cousin is cared for and you appreciate our open-door policy.


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Review from J H (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Acacia Care Centre for over a year. I cannot fault the care and attention he gets. No matter what time I visit, he is always clean and well cared for. The staff are so attentive and helpful. The food looks amazing.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear that you are happy with the facilities and that you find our dedicated team helpful.


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Review from Gail R (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has recently been moved to Acacia Care Centre and she is very happy. My sister and I are pleased with her care. She is more active at Acacia than her previous home. The home is clean and smells good. The staff are friendly and helpful.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are pleased that you and your family are happy with the care provided to your mother and that you find the team helpful.


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Review from Elkir R (Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for 3 years and I am very happy with the care I receive. I love the activities and the home has great parties.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear you are enjoying your time at Acacia Care Centre and enjoy the activities and social aspects available.


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Review from Terry P (Son of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents very well cared for in a clean and modern home by friendly caring staff. Very popular home who also treat visitors well. Always available to answer questions and any concerns. Well run care home.

Reply from Tori Blackadder, Marketing Assistant at Acacia Care Centre

Thank you for taking the time to review Acacia Care Centre. We are pleased to hear you were happy with our services and that you felt welcomed and cared for by our team.


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Review from Peter H (Son-in-law of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law seems to be happy in the care home. The staff are always willing to help him and his family. We visit every day and have no complaints.

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Review from John D (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always helpful. Mum gets good personal care and medical care when needed.

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Review from Francetta F (Wife of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have spent two weeks here at Acacia. So far it has been excellent. My husband seems to have settled in very well. The staff and management have been very supportive of his needs. Very happy.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Acacia Care Centre is calculated as follows: ( (262 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 306 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (6)

Angela

Angela Christian

Job Title: Home Manager

I have worked with The Future Care Group for over two years. Initially, as Deputy Manager at Albany Lodge where I enjoyed the challenge of overseeing a large successful team who were dedicated to caring for over 100 residents within the home. Most recently I have been promoted to become the home manager of Acacia Care Centre and look forward to working with the team to achieve overall good in our next inspection report. As a nurse, I know the importance of delivering the very best care possible. I feel it is most important to involve our residents in creating their care plans to enable us to provide the care they want and need.
When I am away from work, I relax by spending time with my family and enjoy reading, cooking and walks.


Vilma

Vilma Fernandez

Job Title: Deputy Manager

I have over 30 years of experience in nursing and have been in management role in care establishments for about 10 years. I look forward to utilizing my wealth of expertise at the Acacia Care Centre. My focus is on writing very comprehensive care plans individually tailored to care needs in cooperation with the dedicated team members and residents and their families. I am passionate about supporting both the team and residents to achieve high quality care and supportive working environment.


Dorothy

Dorothy Purvis

Job Title: Administration Manager

I have worked with the Future Care Group for 30 years. I started off as a Domestic Assistant and worked my way through to be Head of Housekeeping and now I am the Home’s Administrator. I have enjoyed looking after the home’s cleanliness or assisting in other departments of the Home including Chef duties, taking care of providing nutritious meals for our residents. Over the past two years I have been part of Administration team working as an Administrator and looking after the reception. In my spare time I enjoy playing bingo and spending time with friends and family.


Marta

Marta Kisiel

Job Title: Lifestyle Lead

I joined the Acacia Care team in 2014, initially as a healthcare assistant. This role provided valuable insights into the unique needs and individuality of all our residents. In late 2020, I transitioned to the role of a lifestyle assistant, and this year, I am grateful to have assumed the position of Lifestyle Lead.


My inspiration to work with the elderly stems from a close relationship with my grandmother, and my passion for the well-being of others has been ingrained in me since childhood. I take pleasure in spending time with residents, engaging in conversations, and learning more about their lives. Discovering their interests, hobbies, and needs enables me to plan a diverse and engaging daily activities schedule. This approach ensures residents remain actively involved in social and uplifting activities.


While devising new ideas can be challenging, the reward comes when these ideas come together. Bringing a smile to a resident's face is something I cherish and find immensely gratifying.


Sleman

Sleman Hassan

Job Title: Maintenance Manager

I have over 20 years’ experience of working in maintenance engineering. Throughout my career I developed a wide range of skills in plumbing, electrical, locksmith, painting and general building maintenance. We have a great team here, at Acacia Care Centre. I particularly enjoy liaising with residents and their relatives which enables me to make repairs in a timely manner and keep our residents comfortable.
Outside of my work life I like spending time with my family and skydiving.


Ann

Ann Nash

Job Title: Head of Housekeeping

I have worked with the Future Care Group for 15 years, initially as a member of the housekeeping team. My extensive housekeeping experience enabled me to progress to the Head of Housekeeping role. My priority is to keep the home clean and hygienic to high standard with assistance of hard-working team of housekeepers. I enjoy daily interactions with our residents and their families which makes my work worthwhile. In my free time I love spending time with my grandchildren. I also like playing bingo and going away for breaks.