Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 136 Reviews
  • Acacia Care Centre, London
Acacia Care Centre is a purpose-built nursing home situated in South Norwood, London offering 62 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal, quiet location with landscaped gardens, Acacia Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Acacia Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Christian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Acacia Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Acacia Care Centre Reviews (136)

Total of 136, showing 61-80
9.8

Acacia Care Centre has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Acacia Care Centre has 136 reviews.

Overall Experience

  • 97
  • 35
  • 4
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Review from John S (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident only a short period of time and I have visited most days. I have found the staff from top to bottom to be efficient and pleasant at all times. I could wish for no better place my wife could be. I give it 5 stars.

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Review from Linda L (Niece of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has received excellent care in the home. Her needs are always catered for and I am very satisfied with the care and attention shown to her. The staff are always polite, happy and welcoming.

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Review from John D (Husband of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This facility is very well run, the staff are very pleasant and very efficient. The food is of a good standard, cleanliness and hygiene are excellent. My only comment would be that it is sometimes slightly understaffed at weekends. I would recommend this facility highly to anyone.

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Review from Miguel E (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Care Centre is a home away from home.
The staff are excellent, kind and friendly. They make the resident feel at home. Always there to give assistance when needed.
My dad is always clean and tidy. He expressed his love for the home and often remark on his happiness being at Acacia.
Management
is very supportive and keeps us well informed. The home is clean and spacious. Secure living.

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Review from J B (Relative of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit Acacia Care Centre to see my relative I find the staff always helpful, cheerful and respect my relative. The Acacia is always clean and the staff provide a good service.

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Review from Veronica G (Wife of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Care home is a lovely home. The residents are well cared for. The meals, you have choices for the residents to choose from. The staff are friendly and the managers, they listen to what you are saying. When myself and family visit Acacia Care Centre, we feel comfortable. No complaints.

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Review from Colin M (Son of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy with Mum's care by the staff.

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Review from P T (Wife of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Issues raised with the team/management do get resolved.

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Review from Marie W (Granddaughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff and excellent care for my grandfather. He's as happy as he could be.

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Review from K W (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring and treat my mother with dignity. The facilities are very good and there are always activities for the residents. My mother looks forward to the summer BBQ and Christmas party.

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Review from Austin S (Son of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the son of a resident. I live in Canada but happens to visit my father every two years over the period that he has been a resident of Acacia Care Centre. I usually visit unannounced but on each visit, I always found my father in good spirits, clean and well looked after. It is with much satisfaction
that I would not hesitate to recommend the staff and management for the care and professionalism that is demonstrated at the above facility.

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Review from C H (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication between staff is satisfactory and also between relatives.
However, I was concerned about my mum and the nurse on duty was so helpful and resolved an outstanding request apparently since my mum moved in in August 2018 to contact wheelchair services to repair or change mum's wheelchair.

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Review from V R (Sister of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All family members are extremely happy and satisfied with the care and attention provided to our sister. We have no hesitation in recommending Acacia Care to prospective clients. All staff are very helpful and supportive to residents and family members.

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Review from Michael D (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a lot of homes before deciding to choose Acacia Care Centre for my mother. It was one hundred per cent the right choice.
She was so happy here and made some lovely friends. Highly recommended as the staff here are so caring and loving.

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Review from L W (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father has been here for approximately 8 months and has settled as well as can be expected for someone suffering with his conditions. He seems happy here on the whole. Most of the staff are very caring, helpful and have made an effort to get to know my father. Lovely grounds that the entertainment team
make full use of during warmer weather. Just a shame more residents' families do not join in here more often.

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Review from C A (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are great and as my mum had a really bad brain trauma she needs total care and support which in the main has been vital. The food I feel could be 'healthier' but I haven't seen all meals - there seems to be a lot of baked beans. Sometimes it seems as though they are understaffed which
means waiting a while for Mum to be changed although this has improved in recent months. Overall I'm very satisfied!

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Review from Sabrina S (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care has improved due to regular staff on the floor.
He runs out of medication regularly which we have to keep chasing.
Some carers are very good and do genuinely care.
Other carers' attitudes could be improved.
Overall happy except when chasing for medication.

Reply from Neela Mudalli, Home Manager at Acacia Care Centre

We thank you for taking the time to provide a review. It was a pleasure meeting you and discussing personally areas of concern. I am happy you now feel reassured that we are now keeping staff on the same floor as much as possible, to enable our residents to build good rapport with our staff. Whilst we constantly carry out medication reviews, some items are not stock piled topical medication but we do liaise with the GP on his visits and will ask that an extra prescription is written to ensure sufficient topical medication available to prevent running out between prescriptions. We are committed to delivering quality care and all staff complete mandatory training and I am pleased you acknowledge that many of our team do a very good job and are genuinely caring. I will share your feedback with the team as I would like you to feel every carer in our home, maintain equally high standards.


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Review from Colin M (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care mum has received over the past 3 years.
The staff are very attentive to her needs.

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Review from Lesley T (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive, kind and caring. The activities provided and the activities coordinator are outstanding. The health care assistants are always kind and take time when helping with personal care/hygiene and treat their clients with immense dignity. I would highly recommend this home. It
has taken a huge burden off my family to know that mum is being cared for at such a high standard.

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Review from Teresa F (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Christmas Residents and Guests Christmas party. Wonderful music, friendly staff and excellent food after the party. The staff genuinely care.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Acacia Care Centre is calculated as follows: ( (262 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 306 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (6)

Angela

Angela Christian

Job Title: Home Manager

I have worked with The Future Care Group for over two years. Initially, as Deputy Manager at Albany Lodge where I enjoyed the challenge of overseeing a large successful team who were dedicated to caring for over 100 residents within the home. Most recently I have been promoted to become the home manager of Acacia Care Centre and look forward to working with the team to achieve overall good in our next inspection report. As a nurse, I know the importance of delivering the very best care possible. I feel it is most important to involve our residents in creating their care plans to enable us to provide the care they want and need.
When I am away from work, I relax by spending time with my family and enjoy reading, cooking and walks.


Vilma

Vilma Fernandez

Job Title: Deputy Manager

I have over 30 years of experience in nursing and have been in management role in care establishments for about 10 years. I look forward to utilizing my wealth of expertise at the Acacia Care Centre. My focus is on writing very comprehensive care plans individually tailored to care needs in cooperation with the dedicated team members and residents and their families. I am passionate about supporting both the team and residents to achieve high quality care and supportive working environment.


Dorothy

Dorothy Purvis

Job Title: Administration Manager

I have worked with the Future Care Group for 30 years. I started off as a Domestic Assistant and worked my way through to be Head of Housekeeping and now I am the Home’s Administrator. I have enjoyed looking after the home’s cleanliness or assisting in other departments of the Home including Chef duties, taking care of providing nutritious meals for our residents. Over the past two years I have been part of Administration team working as an Administrator and looking after the reception. In my spare time I enjoy playing bingo and spending time with friends and family.


Marta

Marta Kisiel

Job Title: Lifestyle Lead

I joined the Acacia Care team in 2014, initially as a healthcare assistant. This role provided valuable insights into the unique needs and individuality of all our residents. In late 2020, I transitioned to the role of a lifestyle assistant, and this year, I am grateful to have assumed the position of Lifestyle Lead.


My inspiration to work with the elderly stems from a close relationship with my grandmother, and my passion for the well-being of others has been ingrained in me since childhood. I take pleasure in spending time with residents, engaging in conversations, and learning more about their lives. Discovering their interests, hobbies, and needs enables me to plan a diverse and engaging daily activities schedule. This approach ensures residents remain actively involved in social and uplifting activities.


While devising new ideas can be challenging, the reward comes when these ideas come together. Bringing a smile to a resident's face is something I cherish and find immensely gratifying.


Sleman

Sleman Hassan

Job Title: Maintenance Manager

I have over 20 years’ experience of working in maintenance engineering. Throughout my career I developed a wide range of skills in plumbing, electrical, locksmith, painting and general building maintenance. We have a great team here, at Acacia Care Centre. I particularly enjoy liaising with residents and their relatives which enables me to make repairs in a timely manner and keep our residents comfortable.
Outside of my work life I like spending time with my family and skydiving.


Ann

Ann Nash

Job Title: Head of Housekeeping

I have worked with the Future Care Group for 15 years, initially as a member of the housekeeping team. My extensive housekeeping experience enabled me to progress to the Head of Housekeeping role. My priority is to keep the home clean and hygienic to high standard with assistance of hard-working team of housekeepers. I enjoy daily interactions with our residents and their families which makes my work worthwhile. In my free time I love spending time with my grandchildren. I also like playing bingo and going away for breaks.