Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 136 Reviews
  • Acacia Care Centre, London
Acacia Care Centre is a purpose-built nursing home situated in South Norwood, London offering 62 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal, quiet location with landscaped gardens, Acacia Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Acacia Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Christian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Acacia Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Acacia Care Centre Reviews (136)

Total of 136, showing 101-120
9.8

Acacia Care Centre has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Acacia Care Centre has 136 reviews.

Overall Experience

  • 97
  • 35
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Date Published

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Review from Kyle (Son of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited 3 homes and this was the by far the best, we thought the service may be different when arriving but the home, management and staff have all been really good and very helpful, friendly and respectful to our father's needs.

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Review from Robert A (Relative of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well maintained care home with attentive staff and well organised. Meals - from those I've seen - are very simple, hardly appetising, and disappointing, especially when compared to the description given in your brochure. Generally the level of noise is what is expected, but there is excessive noise
from the television sets in adjacent rooms. Could these residents keep the volume lower or keep their door closed? A good care home let down by poor food and avoidable noise. Expensive in the circumstances!

Reply from Aileen Nimmo, Sales and Marketing Manager at Acacia Care Centre

Thank you for taking the time to review our home. It is most helpful to get feedback in all areas of our care. Here at Acacia Care Home, we strive to provide the best standards for our residents. I will share your review with my team members, in particular, our chef to see how we might be more creative with our menu. I will also explore ways to try and reduce the sound around the home caused by our resident's TV’s. Unfortunately many of our residents being hard of hearing, resolution can be a challenge. I thank you for recognizing that overall our standards are good. I am proud of my team and know they are committed to providing great care and making life at our home as good as possible for the people that live here.


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Review from Phoebe W (Daughter-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia Care Home is really lovely. The building is sympathetically laid out, so there is good personal space as well as communal space, including a beautiful garden that is well used. Staff are very familiar and helpful. In my opinion, compared to others in Barnet Borough where my own mum was, this
is like a Palace.

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Review from Susan B (Daughter-in-law of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided the staff are excellent, caring and polite.

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Review from Norma K (Daughter-in-law of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is wonderful at Acacia. Staff are friendly, helpful and courteous.
My mother-in-law looks 10 years younger. Above all, she is clean and shiny and relaxed. I am happy she is at last in safe hands, we can only visit fortnightly as it takes 6-7 hours for a return visit, but each time she looks that
little bit better!
Thank you all so much.

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Review from J R (Relative of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum moved to Acacia when residential care no longer seemed to meet her needs and when she thought it would help to be nearer me.
The atmosphere is generally very warm and caring and some of the carers and nurses are lovely, one or two are fantastic with mum.
As with other homes, there are times
when it feels stretched (staff numbers), the food is not good and this often seems to be a challenge for care homes.
I have to help with tasks, like cleaning her room and finds the nights frightening, as staff don't seem very warm.

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Review from Pearl M (Sister of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff in this care home from the receptionist to the carers, to be welcoming and friendly. They listen and show compassion when dealing with the residents and visitors. On several occasions, they have observed positive aspects about my sister's behaviour and have told me about it. My
sister is unable to speak because she is suffering disabilities from a stroke. I am pleased with the way the staff are caring for my sister.

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Review from Michelle W (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say thank you to the staff nurse who took such good care of my dad. She treated him with respect and love. She made me feel confident to walk away and know that he was okay and safe.
She showed understanding and patience with him. When he finally died, she was crying with us.
She is
a gem and an asset to your company.

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Review from Jackie M (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Acacia for a very short time but was treated with great dignity and with care. Everyone, from the nurses to the cleaners, was so very nice. I am just so sorry he wasn't there for longer.

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Review from V B (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased indeed with the care my father is receiving. High standard of nursing care. Staff are responsive to requests. The rooms and shared areas are clean, well decorated and welcoming.

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Review from Richard (Son of Resident) published on 9 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Acacia for the last 3 years of her life. Facilities there are very good, and staff, in general, are excellent. This covers the whole range from reception, nurses, cleaners, admin and maintenance, management and carers, and activities coordinators.
As an organisation they really
do try to get things right to treat their residents with dignity and affection and to try to help them be as active and engaged as possible. I genuinely used to look forward to my visits, and now my mum has died I miss going there.

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Review from JW (Wife of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot recommend Acacia Care Centre highly enough. The care they gave my husband during the last weeks of his life was beyond words. The support they gave me during this difficult time was a great comfort.

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Review from H L (Resident) assisted by family/friend published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the friendliness and willingness of the staff here to make me feel comfortable and to feel at home.

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Review from Singaraja V (Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is continually heartening to note that the staff and carers are all so good and lovely. They look after all residents with good manners.

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Review from Jennifer M (Power of Attorney of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased indeed with the care and management of Acacia. It gives me great peace of mind to know that the resident is being cared for by the most wonderful and compassionate people.

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Review from Sinaid M (Sister of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the level of care, assistants are fantastic, they work extremely hard as staff are quite often very low.

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Review from David M (Friend of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has settled into her new home very quickly and is very happy there now with many fellow residents to spend time with. A much better environment than living by herself. I find the staff are very friendly, professional and very attentive. I join in with a few activities when visiting and enjoy
them greatly as do the residents. The home is modern, clean and light with quiet areas as well as communal rooms which is great for guests who visit that may prefer a quiet time with residents, relatives and friends.

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Review from P G (Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been to so many care and residential homes and I can surely say I find the service here value for money but there is room for improvement. Carers are the main caregivers and I would expect them to be paid accordingly. There can be room for improvising especially in one resident involvement.

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Review from Diane D (Cousin of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Staff very supportive.

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Review from P D (Relative of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very supportive and informative during the whole time my relative has been in their care. They have been particularly patient with the time taken to obtain "deputy" from the court of protection.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Acacia Care Centre is calculated as follows: ( (262 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 306 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Angela

Angela Christian

Job Title: Home Manager

I have worked with The Future Care Group for over two years. Initially, as Deputy Manager at Albany Lodge where I enjoyed the challenge of overseeing a large successful team who were dedicated to caring for over 100 residents within the home. Most recently I have been promoted to become the home manager of Acacia Care Centre and look forward to working with the team to achieve overall good in our next inspection report. As a nurse, I know the importance of delivering the very best care possible. I feel it is most important to involve our residents in creating their care plans to enable us to provide the care they want and need.
When I am away from work, I relax by spending time with my family and enjoy reading, cooking and walks.


Vilma

Vilma Fernandez

Job Title: Deputy Manager

I have over 30 years of experience in nursing and have been in management role in care establishments for about 10 years. I look forward to utilizing my wealth of expertise at the Acacia Care Centre. My focus is on writing very comprehensive care plans individually tailored to care needs in cooperation with the dedicated team members and residents and their families. I am passionate about supporting both the team and residents to achieve high quality care and supportive working environment.


Dorothy

Dorothy Purvis

Job Title: Administration Manager

I have worked with the Future Care Group for 30 years. I started off as a Domestic Assistant and worked my way through to be Head of Housekeeping and now I am the Home’s Administrator. I have enjoyed looking after the home’s cleanliness or assisting in other departments of the Home including Chef duties, taking care of providing nutritious meals for our residents. Over the past two years I have been part of Administration team working as an Administrator and looking after the reception. In my spare time I enjoy playing bingo and spending time with friends and family.


Marta

Marta Kisiel

Job Title: Lifestyle Lead

I joined the Acacia Care team in 2014, initially as a healthcare assistant. This role provided valuable insights into the unique needs and individuality of all our residents. In late 2020, I transitioned to the role of a lifestyle assistant, and this year, I am grateful to have assumed the position of Lifestyle Lead.


My inspiration to work with the elderly stems from a close relationship with my grandmother, and my passion for the well-being of others has been ingrained in me since childhood. I take pleasure in spending time with residents, engaging in conversations, and learning more about their lives. Discovering their interests, hobbies, and needs enables me to plan a diverse and engaging daily activities schedule. This approach ensures residents remain actively involved in social and uplifting activities.


While devising new ideas can be challenging, the reward comes when these ideas come together. Bringing a smile to a resident's face is something I cherish and find immensely gratifying.


Sleman

Sleman Hassan

Job Title: Maintenance Manager

I have over 20 years’ experience of working in maintenance engineering. Throughout my career I developed a wide range of skills in plumbing, electrical, locksmith, painting and general building maintenance. We have a great team here, at Acacia Care Centre. I particularly enjoy liaising with residents and their relatives which enables me to make repairs in a timely manner and keep our residents comfortable.
Outside of my work life I like spending time with my family and skydiving.


Ann

Ann Nash

Job Title: Head of Housekeeping

I have worked with the Future Care Group for 15 years, initially as a member of the housekeeping team. My extensive housekeeping experience enabled me to progress to the Head of Housekeeping role. My priority is to keep the home clean and hygienic to high standard with assistance of hard-working team of housekeepers. I enjoy daily interactions with our residents and their families which makes my work worthwhile. In my free time I love spending time with my grandchildren. I also like playing bingo and going away for breaks.