Acacia Care Centre

32 Chalfont Road, South Norwood, London SE25 4AA
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9.8 136 Reviews
  • Acacia Care Centre, London
Acacia Care Centre is a purpose-built nursing home situated in South Norwood, London offering 62 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal, quiet location with landscaped gardens, Acacia Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Acacia Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Christian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Acacia Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Acacia Care Centre Reviews (136)

Total of 136, showing 121-136
9.8

Acacia Care Centre has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Acacia Care Centre has 136 reviews.

Overall Experience

  • 97
  • 35
  • 4
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Date Published

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Review from C H (Niece of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Acacia Care Centre since January 2016. She has always been well cared for physically with staff informing the family of any health problems/accidents promptly.
Staff have also ensured she is well dressed; her nails are done regularly. All necessary medical reviews/chiropody/dietitian
intervention have been completed efficiently. In addition, her birthday celebrations were very enjoyable; staff at all timer are friendly and approachable.

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Review from Karla P (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the home for nearly a year. To date, we have been happy with the service and the level of care he is receiving. A handful of staff in particular, have been amazing.

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Review from E.M. (Friend of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Acacia Care Centre to be clean. Staff are attentive and cooperative.

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Review from E S (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after at Acacia Care Centre and the staff are all very helpful at all times.

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Review from Yvonne M (Daughter-in-law of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very helpful and approachable. I attended the resident day regarding my Mother-in Law which was informative and gave us the reassurance my Mother-in law's needs are being actively promoted. As a family we can visit at any time and this, once again is very reassuring. I am pleased
with the personal care of my Mother-in Law, also the cleanliness of the home.

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Review from S B (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally staff are brilliant in what they do. However staff shortage effects the care that my mother receives. Especially on the weekends, it's terrible. My family and I have to help out with changing our mother on many occasions- this is unacceptable. If more staff were on the weekends then it would
be better. The management team are good, they listen to any concerns but sometimes information does not always get to the centre manager, until we, as a family, speak to her about concerns that were already made.

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Review from Harinder B (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in this care centre she has been provided with all the care necessary. The staff are all very helpful and understanding any issue when it arises is dealt with. The accommodation provided is excellent.

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Review from N B (Granddaughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for 1 year 2 months. She is very well cared for. The staff are lovely, friendly and do their job 100%. My nan is always clean and tidy and is happy at the home.

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Review from Michael R (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two weeks respite care. I enjoyed my stay at Acacia. I was treated with respect and dignity, and I would recommend this care home to anyone needing similar care.

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Review from S G (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Acacia for a week before she passed away, but the home certainly made her very comfortable and were very supportive to us as a family. They are doing an excellent job.

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Review from L D (Granddaughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was sadly only at Acacia Care Home for 7 days before she passed away but in that short time, all the staff treated her with such care, compassion and dignity.
Nothing was too much trouble. Whenever we visited, grandma always looked clean and comfortable. All of her personal cosmetics
such as creams and powders were always used on her which made such a difference.
All the staff we met were wonderful. When she passed away, I was called within 10 minutes and we were able to get to the home to say out goodbyes within minutes of her passing. I can only thank the staff from the bottom of my heart.

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Review from Margaret (Friend of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who has severe dementia, has been residing at Acacia Care Centre since October 2013. I feel fortunate that we found such a beautifully managed and appointed care home, so close to where we live.
The care on the dementia floor is excellent, and the staff show amazing patience and compassion.
I would highly recommend Acacia Care Centre.

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Review from Dee M (Daughter of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcome when arriving, reception staff always willing and able to help with queries. Nursing staff are caring and supportive towards dad and our family. Unfortunately no outside shelter for residents or visitors in the garden during the winter months for smokers.

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Review from C W (Sister of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Acacia Care Centre for almost a year before she died. The care was excellent with staff alert to any medical issues and quick to deal with them. All the carers were kind and considerate. My sister was happy and secure at Acacia and said several times how pleased she was that I had found
it for her.

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Review from Wendy J (Daughter of Resident) published on 16 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent the last five months of her life in Acacia and although I cannot honestly say that she fully settled in, the staff did their best to make her comfortable. The quality of the nursing on the dementia floor was generally excellent - the regular nurse there was extremely conscientious and
kind to my mother - and some (although not all) of the care assistants appeared to engage very well with residents. The atmosphere in general was very pleasant and I always felt welcomed as a visitor.

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Review from Deboarh D (Daughter of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was made very welcome right from the start. He settled in very quickly and the staff were very lovely. He always talked about how nice he was treated by them. He was only there for six weeks due to the nature of his condition, but was made comfortable right to the very end.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Acacia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Acacia Care Centre is calculated as follows: ( (262 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 306 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (6)

Angela

Angela Christian

Job Title: Home Manager

I have worked with The Future Care Group for over two years. Initially, as Deputy Manager at Albany Lodge where I enjoyed the challenge of overseeing a large successful team who were dedicated to caring for over 100 residents within the home. Most recently I have been promoted to become the home manager of Acacia Care Centre and look forward to working with the team to achieve overall good in our next inspection report. As a nurse, I know the importance of delivering the very best care possible. I feel it is most important to involve our residents in creating their care plans to enable us to provide the care they want and need.
When I am away from work, I relax by spending time with my family and enjoy reading, cooking and walks.


Vilma

Vilma Fernandez

Job Title: Deputy Manager

I have over 30 years of experience in nursing and have been in management role in care establishments for about 10 years. I look forward to utilizing my wealth of expertise at the Acacia Care Centre. My focus is on writing very comprehensive care plans individually tailored to care needs in cooperation with the dedicated team members and residents and their families. I am passionate about supporting both the team and residents to achieve high quality care and supportive working environment.


Dorothy

Dorothy Purvis

Job Title: Administration Manager

I have worked with the Future Care Group for 30 years. I started off as a Domestic Assistant and worked my way through to be Head of Housekeeping and now I am the Home’s Administrator. I have enjoyed looking after the home’s cleanliness or assisting in other departments of the Home including Chef duties, taking care of providing nutritious meals for our residents. Over the past two years I have been part of Administration team working as an Administrator and looking after the reception. In my spare time I enjoy playing bingo and spending time with friends and family.


Marta

Marta Kisiel

Job Title: Lifestyle Lead

I joined the Acacia Care team in 2014, initially as a healthcare assistant. This role provided valuable insights into the unique needs and individuality of all our residents. In late 2020, I transitioned to the role of a lifestyle assistant, and this year, I am grateful to have assumed the position of Lifestyle Lead.


My inspiration to work with the elderly stems from a close relationship with my grandmother, and my passion for the well-being of others has been ingrained in me since childhood. I take pleasure in spending time with residents, engaging in conversations, and learning more about their lives. Discovering their interests, hobbies, and needs enables me to plan a diverse and engaging daily activities schedule. This approach ensures residents remain actively involved in social and uplifting activities.


While devising new ideas can be challenging, the reward comes when these ideas come together. Bringing a smile to a resident's face is something I cherish and find immensely gratifying.


Sleman

Sleman Hassan

Job Title: Maintenance Manager

I have over 20 years’ experience of working in maintenance engineering. Throughout my career I developed a wide range of skills in plumbing, electrical, locksmith, painting and general building maintenance. We have a great team here, at Acacia Care Centre. I particularly enjoy liaising with residents and their relatives which enables me to make repairs in a timely manner and keep our residents comfortable.
Outside of my work life I like spending time with my family and skydiving.


Ann

Ann Nash

Job Title: Head of Housekeeping

I have worked with the Future Care Group for 15 years, initially as a member of the housekeeping team. My extensive housekeeping experience enabled me to progress to the Head of Housekeeping role. My priority is to keep the home clean and hygienic to high standard with assistance of hard-working team of housekeepers. I enjoy daily interactions with our residents and their families which makes my work worthwhile. In my free time I love spending time with my grandchildren. I also like playing bingo and going away for breaks.